# Ajax PRO: Tool For Engineers — user reviews > 107 indexed App Store user reviews of Ajax PRO by Ajax Systems Inc, rated 4.60/5 from 12 ratings. - Source: https://appshunter.io/ios/app/ajax-pro-tool-for-engineers/id1249276895/reviews - App overview in markdown: https://appshunter.io/ios/app/ajax-pro-tool-for-engineers/id1249276895.md - Rating breakdown: 5★ 8 · 4★ 3 · 3★ 1 · 2★ 0 · 1★ 0 ## Newest reviews (17 of 107) ### 2/5 — Tablette *2026-04-08* Bonjour. Une application optimisée pour tablette ou IPad serait vraiment un plus pour la gestion des sites et les démonstrations clients. **Developer response:** Bonjour! Merci pour vos commentaires, nous les apprécions grandement ! Votre suggestion d'amélioration sera transmise à notre équipe RnD. Nous vous remercions pour toutes vos idées. Elles sont examinées et classées par ordre de priorité en fonction de la manière dont elles peuvent améliorer le système. ### 4/5 — Organisation missing *2025-12-01, version 2.36* Thank you for adding the dark mode!! Can you also please make possible to re-organise all of the already added devices, like sorting manually in a custom order of my choice? ### 3/5 — Problème limitation dispositifs suite mise à jour *2025-11-17* Suite à la mise à jour, je n’ai plus la possibilité d’ajouter de nouveaux dispositifs sur ma centrale hub 4G Jeweller. J’ai un message d’erreur me disant que j’ai atteint la limite d’ajouts de périphériques. J’ai 39 dispositifs, je peux donc en mettre jusqu’à 100. Avez-vous une solution ? **Developer response:** Bonjour, Merci pour votre retour. Le message indiquant que vous avez atteint la limite n’est pas lié au nombre réel de dispositifs installés, mais aux paramètres du Hub, plus précisément à l’intervalle de ping (hub–détecteurs). Lorsque cet intervalle est trop court, le système réserve davantage de ressources et peut bloquer l’ajout de nouveaux appareils. Pour résoudre le problème : Accédez aux paramètres du Hub Ouvrez Jeweller / Ping Augmentez l’intervalle d’interrogation (par exemple 24–36 secondes) Sauvegardez les changements Vous pourrez ensuite ajouter de nouveaux dispositifs sans erreur. Si besoin, notre support reste à votre disposition. ### 4/5 — IPAD *2025-11-04* L’application pour l’iPad manque beaucoup **Developer response:** Bonjour! Merci pour vos commentaires, nous les apprécions grandement ! Votre suggestion d'amélioration sera transmise à notre équipe RnD. Nous vous remercions pour toutes vos idées. Elles sont examinées et classées par ordre de priorité en fonction de la manière dont elles peuvent améliorer le système. En premier lieu, nous mettons en œuvre les idées qui augmentent la fiabilité du système, puis les nouvelles fonctions et autres demandes. Vous pouvez également voter pour les idées des autres utilisateurs sur notre site officiel. ### 2/5 — Problème *2025-10-22* L’application Ajax pro 2.34 et Ajax Security system 3.34 ne fonctionnent plus sur iPhone 12 iOS 18.7.1. La page de démarrage reste bloquée sur le chargement. **Developer response:** Bonjour. Cela ne devrait pas être le cas. Veuillez contacter notre équipe de support technique. Ils enquêteront et vous aideront. Vous pouvez les contacter via : Courrier - support@ajax.systems Télégramme - https://t.me/AjaxSystemsSupport_Bot ### 5/5 — Fastiv *2025-10-17, version 2.34* Good. ### 5/5 — - *2025-10-05, version 2.33* Best app, best system. Simply the best security system ### 5/5 — Best security system *2025-10-03, version 2.33* Best security system! 🇺🇦 ### 5/5 — 100% *2025-09-08* Super App vielen Dank **Developer response:** Hallo! Vielen Dank für das Feedback! 🚀🖤 ### 5/5 — VISION PRO 95 *2025-09-06* Je suis installateur professionnel y’a pas mieux que Ajax niveau rapport qualité prix **Developer response:** Bonjour! Merci pour votre retour! ### 5/5 — Top *2025-07-30, version 2.28* La migliore app per antifurti, viene continuamente aggiornata . ### 5/5 — Excelente sistema *2025-07-13, version 2.27* Tenho o sistema completo. Realmente vale a pena compra não tenho do que reclamar do equipamento estão de parabéns. ### 5/5 — Problema risolto Phod *2025-07-13, version 2.27* App perfetta e intuitiva, per tutti quelli che si chiedono come avere foto su richiesta con dispositivi Phod, dovete cliccare sull’hub e aggiornare il firmware, una volta fatto ciò scaricatevi ajax security e il gioco è fatto ### 5/5 — MorNeo Informatika *2025-07-01, version 2.26.1* Ügyfeleinket nem nehéz meggyőzni, hogy a klasszikus mindent összefúrunk/drótozunk alapú vezetékes rendszer helyett a modern, innovatív AJAX rendszer mellett tegyék le voksukat. Gyerekjáték a programozás, karbantartás, távfelügyelet. Minden eszköz látszik a szoftverben (hőmérséklet, jelerősség, elem állapota). Nagy távolságban is működik, de ha kevés lenne, a saját plusz jelerősítője garantálja a teljes lefedettséget. Közel két tucat rendszer beüzemelését követően nem tudnám elképzelni, hogy más gyártót válasszak. ### 5/5 — Onvif adaptability *2025-06-08* Absolutely brilliant, thank you Ajax this is a game changer. **Developer response:** Hello! Thank you for the feedback! 🚀🖤 ### 5/5 — Ajax *2025-06-02, version 2.24* Лучшее что есть на рынке. Горжусь разработчиками, ребята сделали все на высшем уровне! ### 5/5 — Top! *2025-05-23, version 2.24* Il migliore! In continuo aggiornamento, con materiali di ottima qualità. Semplicemente il top. ## Most critical reviews (10 lowest-rated) ### 1/5 — Schrott *2026-03-31* Arbeite jeden Tag mit dem System…leider. Ständig Fehlalarme permanent Akku/Batterie tausch. Seitens Ajax keiner Einsicht und extrem überhebliches Auftreten. Ständig Firmenware updates und serverwartung die Probleme nicht verbessern sondern verschlimmern keine transparente Kommunikation seitens Ajax. Wer einmal mit einer anständigen Anlage zu tun hatte will den Schrott nicht verbauen. Support meldet sich seit Wochen nicht weil keine Lösung fürs Problem. **Developer response:** Guten Tag. Dies sollte nicht der Fall sein. Bitte wenden Sie sich an unser technisches Support-Team. Sie werden das Problem untersuchen und Ihnen helfen. Sie können sie über folgende Adresse erreichen: E-Mail - support@ajax.systems Telegramm - https://t.me/AjaxSystemsSupport_Bot ### 1/5 — Schrott *2026-02-16, version 2.42* Arbeite jeden Tag mit dem System…leider. Ständig Fehlalarme permanent Akku/Batterie tausch. Seitens Ajax keiner Einsicht und extrem überhebliches Auftreten. Ständig Firmenware updates und serverwartung die Probleme nicht verbessern sondern verschlimmern keine transparente Kommunikation seitens Ajax. Wer einmal mit einer anständigen Anlage zu tun hatte will den Schrott nicht verbauen. ### 1/5 — Beware ‼️ *2025-07-10, version 2.27* Beware – Your Smart Home Might Be A Massive Security Risk The situation described highlights significant security vulnerabilities associated with smart home systems, particularly in rental properties. When tenants have the ability to alter the settings of security systems, such as Ajax alarm hubs, it can lead to unauthorized access and control, posing a risk to landlords and homeowners. The NIS2 Directive and Its Implications The NIS2 Directive, which came into effect in 2023, aims to enhance cybersecurity across the EU. It mandates that organizations, including those in the smart home sector, implement robust security measures to protect against breaches. Your concern about tenants being able to default an alarm hub and remove landlords as admins is indeed a serious issue that could violate these cybersecurity standards. Risks for Landlords and Homeowners 1. Unauthorized Access: As you noted, if a tenant can reset the alarm hub, they can potentially grant themselves or others complete control over the Ajax security system without the homeowner's knowledge or consent. This undermines the security of the property and can lead to unauthorized surveillance or tampering 2. Lack of Control: Landlords may find themselves in a position where they have no control over their own security systems. This can lead to disputes and complications, especially if security incidents occur. 3. Legal and Compliance Issues: The ability for tenants to manipulate security systems raises questions about compliance with the NIS2 Directive. Landlords must ensure that their systems are secure and that they retain control over them to avoid potential legal repercussions. Recommendations for Landlords - Clear Agreements: Establish clear agreements with tenants regarding the use and management of smart home systems. Ensure that any changes to security settings require landlord approval. - Secure Systems: Invest in security systems that allow for multiple levels of access and control, ensuring that landlords can maintain oversight. - Regular Audits: Conduct regular audits of security systems to ensure that no unauthorized changes have been made and that the systems comply with current cybersecurity regulations. By addressing these vulnerabilities proactively, landlords can better protect their properties and ensure compliance with cybersecurity laws. #Ajax #Ajaxsystems #Ajaxalarm #Ajaxalarms ### 1/5 — Non ci siamo più *2024-12-06, version 2.13* Dopo gli ultimi aggiornamenti tutte le volte che apro l'applicazione viene chiesto di fare il login. Assurdo ed estremamente fastidioso!!! ### 1/5 — Notification Sound *2024-03-03, version 2.0.1* We have been complaining about the notification sound for several years. The developers do not care. Because of that terrible sound our notifications are constantly off resulting in not having an alarm system at all. ### 1/5 — Accesso *2023-07-28, version 1.20.2* Non mi fa più accedere rimane sempre in caricamento ### 1/5 — Penosa *2023-07-28, version 1.20.2* Molto lenta ### 1/5 — DAHUA cameras can’t be ADDED anymore *2023-04-20, version 1.18* When you try to add DAHUA camera by Device ID the system changes the camera to RTSP stream with no image. Previously added cameras of the same model work fine. ### 1/5 — Ужасная сирена *2021-12-03, version 1.12.1* Почему нельзя в приложении отключать сирену?? Когда происходят сбои в электричестве, сирена срабатывает каждые 10 минут.. ### 1/5 — Last update pathetic *2021-08-21, version 1.11.3* After the last update it take ages to open the app. Not only on my phone but 3 others exactly the same. Fix this asap ## Most praised reviews (10 highest-rated) ### 5/5 — Ease and Professionalism *2026-06-09* It is incredibly easy to use and has options which display professionalism to our clients. Data and information is super important to our residental and commercial clients. ### 5/5 — Arena security *2026-05-04* Amazing range of products for the huge eco system it can cover, for us it’s the best kit you can install ### 5/5 — App *2026-04-18, version 2.46* You are sticking it to the old fashion alarm manufacturers that do not want to change and adapt! You are changing the industry one step at a time. Keep up the great work and constant updates! ### 5/5 — SIPKO SECURITY *2026-04-17* Absolutely love using the Ajax Pro app — clean, fast, and just works every time. 📲⚡️ Big respect to the whole Ajax team for building something so reliable and smooth. From SIPKO Security side, it makes delivering premium systems to clients a lot easier. Simple, powerful, professional — exactly how it should be. **Developer response:** Hello! Thank you for the feedback! 🚀🖤 ### 5/5 — Security Company *2026-04-01* Ajax has outstanding APP. Very easy to access and user friendly.Best on the market for security and video. **Developer response:** Hello! Thank you for the feedback! 🚀🖤 ### 5/5 — TOP TOP *2026-01-31, version 2.41* Sinceramente, non mi aspettavo tutta questa semplicità e nello stesso tempo tutto spiegato molto bene per ogni dispositivo che si sta attivando, complimenti a tutto lo staff, soprattutto per il software che è veramente costruito benissimo ### 5/5 — Mega *2026-01-30* Bestes System ever! 👍 **Developer response:** Hallo! Vielen Dank für das Feedback! 🚀🖤 ### 5/5 — For engineers *2026-01-27* Easy and clear instructions, regular updates for new features and allows you to sort client issues from anywhere. **Developer response:** Hello! Thank you for the feedback! 🚀🖤 ### 5/5 — Ajax best *2026-01-07, version 2.39* Cel mai bun sistem !! Fără comparație ### 5/5 — Affidabilissima *2025-12-04, version 2.36.1* Applicazione ideale per chi vuole proteggere la sua proprietà in maniera sicura, penso sia l applicazione più facile ed intuitiva che abbia mai visto prima. Se proprio devo trovare un difetto Posso dire però che sui cellulari Android le notifiche arrivano in maniera ritardata e alle volte gli avvisi critici non arrivano proprio. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*