# AJIO Online Shopping App — user reviews > 148 indexed App Store user reviews of AJIO Online Shopping App by Reliance Retail Private Limited, rated 4.70/5 from 5,490 ratings. - Source: https://appshunter.io/ios/app/ajio-online-shopping-app/id1113425372/reviews - App overview in markdown: https://appshunter.io/ios/app/ajio-online-shopping-app/id1113425372.md - Rating breakdown: 5★ 4,701 · 4★ 524 · 3★ 75 · 2★ 46 · 1★ 144 ## What do users think of AJIO Online Shopping App? Overall sentiment: negative **Pros** - 💎 Good quality products - 🛒 Variety of brand options - 💰 Reasonable prices - 🚚 Relatively fast delivery **Cons** - 🤖 Poor customer service - 🔁 Inconsistent return/exchange policies - 🕰️ Delayed deliveries - 🧙‍♀️ Misleading product information - 💸 Unfair pricing practices - 🤷‍♀️ Unresponsive to customer issues **Commonly reported bugs** - App crashes frequently - Checkout process issues - Incorrect product deliveries - Delayed or failed refunds **Most requested features** - Add customer reviews and ratings - Improve app stability and performance - Enhance order tracking and delivery updates - Streamline return and refund process ## Newest reviews (13 of 148) ### 3/5 — Sheela *2026-06-02, version 9.46.3* There’s an bug I saw. In women tshirts when I saw it’s available but when I click this it’s showing sold out in the full item card only, please fix this . It’s a time waste for as visiting each item and seeing it’s a sold out products . ### 2/5 — Horrible UX *2025-09-23, version 9.35.1* The UI/UX has so many issues peppered all over the app. It’s just a sloppy work. Terrible experience using the app. Haven’t been this frustrated using an app in a while. Would never recommend anyone use it ### 4/5 — More option *2025-06-29, version 9.32.4* More variety ### 1/5 — . *2025-06-06, version 9.32.4* They are unable to deliver the customer's package within the stated time frame ### 1/5 — Worst Login Experience *2025-05-31, version 9.32.3* Out of all the shopping app experiences. AJIO is the WORST. It asks for the OTP so many times and is not a single sign on through email address. You try to restore the phone number linked to the email, it throws an error that the email is linked to another account. The most annoying process and Worst login experience. I have deleted my account and do not recommend this app. ### 1/5 — Worst experience ever!! *2025-05-17, version 9.32.1* I am writing to express my extreme disappointment and frustration regarding the return process for my recent order. I had to return two products due to size issues, and ever since initiating the return, I have faced nothing but delays, negligence, and unprofessional behavior from your logistics partner, Expressbees as well as the customer care executives. There have been 5 fake pickup attempts recorded, yet no delivery agent ever arrived at my location on any of those days. Despite raising complaints twice through your customer care team, all I received were false assurances and rescheduled pickup dates—none of which were honored. To make matters worse, when I recently contacted your support team again, the executive casually asked me "What can I do?" and told me to wait another two days—completely ignoring the urgency of my situation given that my return window is about to expire. This level of service is absolutely unacceptable. AJIO promotes a hassle-free return process, but in reality, the burden of following up repeatedly has been unfairly placed on the customer. It is not the customer's responsibility to chase down delivery agents or repeatedly call customer care just to execute a standard return. Let me be very clear: this experience has guaranteed that this will be my last order with AJIO. I hope this incident of mine helps the first time users to use this platform wisely. ### 1/5 — Worst app and customer care service *2025-04-21* I ordered a pair of nike flip flops and it came a size bigger so i exchanged it on the day of delivery itself, i was expecting the pickup guy on the date it was showing on the app but the pickup guy never showed up so i waited and raised a complaint and the customer care service told me to be patient as the pickup is delayed and i did so, after i again registred a complaint on the 7 th day of delivery and the same happend then 10 days passed and like before i raised a complaint again so now the customer care person said that the exchnage time period is over and the item cant be exchanged i mean i did my part by putting it for exchange on the app i also followed up with multiple complaints of my exchnage order neither being delivered nor picked up, i also tried returning the product but the customer care support isnt worth a penny they tell me to remain patient keep me on hold and cut the call from their side . It has been 20 days since my order was put on exchange then 7 days later for return but neither of them 2 has been done, this was never expected from such a big brand Being it owned by jio, i wouldnt suggest anyone to buy from Ajio and i will even circulate this incident with my circle and even if this issue isnt resolved ill be forced to go to the higher authorities and make them pay a hefty price for this, again worst customer experience, worst customer care service, my money is still stuck ### 1/5 — Poor Customer Care Services *2025-03-16, version 9.30.1* They send the clothes without tag. When you raise concern they do not accept return. I have complained multiple times on CC but no use. Also the delivery guys are too rude.. i find amazon much much better than AJIO.. just need to get rid of the items i bought 😒😒😒😒 ### 1/5 — Customer service *2025-03-07, version 9.30.0* **Worst service ever!** I’m not saying this as a first-time issue. For the past few days, I’ve been speaking with the customer service team through the chat option, and I don't understand why they take so long to respond. Every time (for the last 3 days), it takes an excessive amount of time just to get them to acknowledge the previous day’s complaint. ### 1/5 — Fraud activities!!!!!! *2025-03-07, version 9.30.0* The delivery agent has picked up from us the product for the return request without otp and we have cctv proof as well , when I raised the case stating the Product was pickup from us but they closed my case stating they have returned the product to me !! No where the delivery agent returned back the product, he took the product and went , finally i didn’t get proper resolution on it, no refund and even I don’t have product with me. ### 1/5 — Pathetic customer service *2025-02-15, version 9.29.2* I ordered a jeans which was torn having a proper hole at the back and tried to return it, Firstly, they didn’t have the return policy for the product after mailing quite a few times the return was initiated, after the delivery guy picked up the product they said I have returned a wrong product. Why would I be keeping a product with a hole at back and not return it? Tweeted many times there customer service is so pathetic so so pathetic they were blaming me that I didn’t returned the product and the keep on returning the wrong product to me which never came back. Honestly, I have stopped using this useless app from then. The product was from such a renowned brand and this app did even helped the customer. Why would a customer be lying. They took my money 1.6k and I don’t even have the product just given them money and got nothing for that. Such a disappointing app. It’s better to buy from the brands website than them. Pathetic customer service pathetic products. ### 1/5 — Worst experience *2025-02-14, version 9.29.2* I used to think that ajio is an underrated app for shopping. But its the worst, thats why maybe it is not even that much famous. Few days ago i ordered one boots specifically with 4 inches heels and i received a totally different boots with 1 inch heel. It was so obvious that product that i ordered was totally different from the delivered one. I instantly raised a query for return or even i was ready for exchange if they could deliver the real product that i ordered. But again another disappointment, for 3 days i got 0 update. Then they scheduled after return after 3 days and the delivery guy never showed up it got cancelled, next day means today i got another agent to pick up the parcel, i called him from DELHIVERY app he said he never got assigned any product to pick. AJIO is total scam I am never gonna order anything again. I would suggest others that if you want to have good products with great customer support service go to another apps. Dont use this scammed app. They don’t even call you or there is no customer service. ### 1/5 — Pls fix ur app! *2025-02-03, version 9.29.1* Can u see what’s wrong with ur app because when I searched up a thing like jeans skirt it shows me random things! ## Most critical reviews (10 lowest-rated) ### 1/5 — ABSOLUTELY PATHETIC SERVICE – DO NOT TRUST THIS APP! *2026-06-14* This is officially the worst online shopping experience I have ever had. I placed my orders on the 1st of June, and because there was no Cash on Delivery (COD) option available, I was forced to pay the full amount upfront. Now that they have my money, they couldn't care less about delivering my products. One of my orders was supposed to be delivered by June 6th, and the other by June 12th & it’s july 14th, I’ve been waiting for this so long more than a month & i hadn’t received a single order yet, It is now well past those dates, and both are hopelessly delayed. The app just shows a generic "overwhelming number of orders" excuse, which is a blatant cover-up for sheer incompetence. To make matters worse, their courier partner, Shadowfax, is a complete joke. The tracking is completely stuck, and the delivery personnel refuse to pick up my calls. You cannot force customers to pre-pay and then completely ghost them without delivering their items. If you value your hard-earned money and your peace of mind, stay far away from this app. They take your payment instantly but give you zero support and endless delays in return. Unprofessional, unreliable, and downright frustrating! FRAUDULENT EXPERIENCE! ### 1/5 — Purchased fake puma product *2026-03-14, version 9.41.0* I bought a 100% cotton embroidered puma trousers but they sent me a fake cheap polyester copy of it the logo was cheaply printed ### 1/5 — Worst app *2026-03-09, version 9.41.0* Refund amount is still not credited worst experience in my life it taking more than a month ### 1/5 — Don’t trust this AJIO *2026-01-11, version 9.39.1* They have worst customer support and they never help you and they a ra waste and I order few products and it is more than 12 days and there is no response and raised multiple complains I don’t have any option to attach the screenshots but if some genuine person from AJIO can reply me I will share all proofs and Iam telling every user don’t trust this AJIO and they are not genuine ### 1/5 — Fake vendor and helpless support system of AJIO app *2025-10-08, version 9.35.1* I shop from Ajio once in every 2-3 months, this time also I ordered 10 products out of which the quality of 3 products was bad. Now Ajio has listed fake vendors to earn money. They are selling local clothes in the name of brand. I ordered branded product and local clothes came which you will not be able to return even once. I returned it 3-4 times but cancelled it every time because it was a wrong brand. They are selling the same product and saying that the brand is also wrong. But they are not taking the return because their criteria is wrong. What should the customer do in this. I called customer care but there was no response from them either. They kept saying to email and take a photo. After that they said that they will check and update you. Guys, I request you to check the product and buy it from a genuine site. Do not buy the product from Ajio app because the Cender is fake. After buying the product, your money will not be returned and you will not be able to do anything. Their customer support is also of no help. ### 1/5 — Month-Long Scam Disguised as a Return Process *2025-09-12, version 9.35.1* I have had the worst experience with Ajio and will strongly discourage anyone from trusting their return/refund system. I placed an order on 22nd August and raised a return request since the size didn’t match. What should have been resolved in 7–10 days has now dragged on for almost a month with zero accountability from Ajio. Ajio falsely marked multiple pickup attempts, but the delivery partner confirmed no one ever visited my address because Ajio has stopped servicing my locality. Despite contacting customer support on calls, chats, LinkedIn, and Instagram, all I received were scripted apologies and false promises. I was assured a pickup by 12th September, yet the item is still with me and no refund has been initiated. This is not just poor service – it is misleading, exploitative, and a complete failure of Ajio’s CRM and logistics system. Holding my money for over a month without resolution is nothing short of harassment. Ajio needs to be held accountable for: Fake pickup attempts recorded in the system Broken refund timelines Zero transparency and responsibility I am utterly disgusted by this experience. Unless Ajio fixes its refund policy, delivery distribution, and customer service, customers like me will continue to face this kind of exploitation. Warning to others: Think twice before ordering from Ajio — if your return goes wrong, be ready for a long, frustrating, and unfair struggle. ### 1/5 — Not Customer Friendly! Only Money Oriented! *2025-09-04, version 9.34.0* Please do not - I repeat - Please do not buy anything from this app if you’re not sure about your size. I have always used Myntra and I’ve never faced any hassle with returning or exchanging but I just ordered second time from AJIO and it has shown its true colours!! I have got a good deal at lower price but the size was misunderstood and I tried to exchange it and it was showing not deliverable to my pincode but if I’m returning it and buying it again then it’ll get delivered!! I don’t know how is that possible and customer care executive has said that it’s a logistics issue that’s why it’s like this - And now the catch here is, if I buy the product again then the price has increased already so I have to buy it at higher price. Also the delivery fees and platform fees I have to pay separately again which they didn’t return while I’ve returned the previous product. You have to understand who are the stakeholders / brands associated with this app and you will realise why this app is so different from Myntra!! I regret using this app and diverting myself from Myntra!! ### 1/5 — FRAUD APP *2025-08-06, version 9.33.1* Worst app ever. I bought shoes for 4700 rupees. Next day the price dropped to 3900 rupees. When you call customer care they say we can’t do anything. First I ever used the app and get the worst experience ever. So please think twice before you buy form these price fluctuation app THINK BEFORE YOU BUY ### 1/5 — Froud app! *2025-06-23, version 9.32.4* Ekdam bakwas shopping app hai ! Customer log ketna call karke bura bolte the!paise khata hai! ### 1/5 — Pathetic customer service *2025-06-17* I’m ordering from Ajio since last 2-3 years and there are some issues which I faced recently. I had ordered Gap trousers on 30th May 2025 and it was supposed to get delivered by 10th June and till 10th June the order was just and the confirmed stage and then raised a complaint after which they shifted the date to 16th June and still the product was at dispatched stage till 16th. Now this is very ridiculous feeling to follow up again and again. Now I have raised a complaint and what’s written is just response to the complaint will be provided by 24th June. Then I called at the customer care number and that lady has no idea how to resolve an issue. They have a pathetic customer service. This hasn’t happened for the first time. Their customer care people don’t know how to speak they’ll just say “yes yess i Understand “. To be honest they don’t understand anything. They are not that skilled sorry. There is no way they can resolve an issue.y order was prepaid and my money is at stake, which nobody cares about. Just having a big company which luxury brands doesn’t make you a good e-commerce platform….it is the service which makes you authentic and genuine which Ajio has clearly failed at. ## Most praised reviews (10 highest-rated) ### 5/5 — happy *2026-06-01, version 9.46.3* ajio india ka sabse top online shopping app h ### 5/5 — Good service *2026-03-19, version 9.42.1* Very good products ### 5/5 — Jodie’s *2026-01-26, version 9.39.1* Products are genuine with best price ### 5/5 — Absolutely the worst app to purchase from! *2025-10-08, version 9.35.1* I ordered Converse All Star shoes and patiently waited for 20 long days, only for them to cancel the order on their own — without any proper explanation. What’s worse is that the product is still showing as available on their app! Every time the delivery date comes close, they either cancel or return the product, blaming it on “logistics issues.” I even tried reaching out to customer care, but they were completely useless — just kept repeating the same line instead of fixing the problem. If they don’t actually have the product, they shouldn’t be showing it as available! Such a waste of time, energy, and patience. Totally unreliable and unprofessional. I’ll never order from them again. ### 5/5 — Good *2025-09-27, version 9.35.1* Don’t send mee rong cooler ok ### 5/5 — Well and good *2025-09-26, version 9.35.1* App is improved with much flexible options ### 5/5 — Going in the wrong direction *2025-05-29* I used to like the platform and it was great. I would never receive promotional calls from you ever and I was so happy about it. Recently you have started calling for promotional offers, today when I call the customer care to check if it can be stopped, the advisor (Rohan) is suggesting me to ignore these calls and once I pick the call I will know it is from Ajio and I can then disconnect it. I then asked him to register a feedback/complaint for me but he clearly mentioned he cannot raise a complaint or feedback against company policy. Are you seriously asking your customers to answer your spam calls or ignore them when you call but you do not care about your customer’s preference? On top of that the staff is not even ready to connect me to a manager and not even letting me talk and finish my sentences. I know it won’t matter to you people but today I am deleting my Ajio account and will never use it again. And after deleting the account and my details if I still get these calls, I will have to reach out to consumer forum then. ### 5/5 — My item which I have paid in advance *2024-12-27* I had ordered a boot from AJIO and there was no cash on delivery so I paid through UPI and when I checked in my order bag it’s showing empty and I contacted the customer care of AJIO so one lady had a conversation with me and I told my problem to her and after that what she said was it had been refunded and I am shocked that I haven’t cancelled nor told to refund because I wanted the parcel and was waiting for it to be delivered so I told that girl I want my parcel but then also she said that the item has been refunded and again I said I haven’t refund nor cancelled my item again she said the money has been refunded but still the money has not been refunded till yet and I’m very dissatisfied and disappointed with this app and the lady who talked to me over the phone she behaved very rudely and I haven’t expected this type of behaviour from this app and the money has not been refunded till yet and while I was on the line talking to her she hung up the call very badly and again I am trying to contact the customer care of AJIO but no one is responding till yet..so guys please be aware of this app this app was not this before but now I’m very disheartened and my money has not been refunded till yet. Please I hope you will look after this immediately I wanted my parcel,and I haven’t cancelled nor refunded but the lady herself refunded my payment but still the money hasn’t been refunded….. ### 5/5 — Good quality *2024-06-30, version 9.23.0* I love it ### 5/5 — Smooth *2024-04-14, version 9.20.1* My unfiltered take I honestly like Ajio Okay look you can either read multiple reviews and make up a perception or you could simply use it and see it for yourself, You can guess which one i chose. Yes it has little bugs in some corners, but hey nothing ever is perfect and besides its not that bothersome okay. BTW I sincerely wish to say this folks Ajio is not remotely interested in cheating you or scamming you for that matter, it’s just you that who sometimes simply loose your hindsight in the chase of that little bite called satisfaction, which you obviously get by watching that order confirmation massage ( Don't lie to yourself ) All am saying it’s your money use it wisely Always read your T&C and i mean “ ALWAYS “, Peace out ✌🏻 To Developers Hey guys I don’t know how much time you allocate on testing, for that matter if any. I would generously suggest to hire a savvy kid from zen-z and save a ton lode of backlash. Rest keep up the good work Kudos to you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*