# Akasa Air: Book Flight Tickets — user reviews > 33 indexed App Store user reviews of Akasa Air by SNV AVIATION PRIVATE LIMITED, rated 2.20/5 from 15 ratings. - Source: https://appshunter.io/ios/app/akasa-air-book-flight-tickets/id1629829548/reviews - App overview in markdown: https://appshunter.io/ios/app/akasa-air-book-flight-tickets/id1629829548.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 9 ## Newest reviews (12 of 33) ### 1/5 — Extremely Disappointing Experience with Akasa Air *2025-01-31* I'm writing this review as a warning to others: avoid flying with Akasa Air at all costs! I've had the misfortune of booking multiple flights with them, and every single time, my flight has been canceled with barely any notice. The worst part is that their customer service team is completely unhelpful. They'll just apologize and tell you to book another flight (which, of course, will also get canceled). It's like they're not even taking responsibility for their own mistakes. Needless to say, I will never be flying with Akasa Air again. I've tried reaching out to Akasa Air's customer service team multiple times, but they've been completely unresponsive. Avoid this airline at all costs! **Developer response:** Hi, we regret the inconvenience caused. Kindly share your booking reference and contact details at info@akasaair.com so we can reach out to you for further assistance. ### 1/5 — Worst app. *2024-11-30* Payment was successfull but booking was not done and ultimately when I reached out customer care they informed that booking is cancelled and I have to wait for payment and there is issue with payment system. They knew there was issue with there app/payment system and still allowed booking, who cares about customer experience. As I was told to wait 7-10 working days for refund , I will update my experience after that. Day 1: cancelled booking is mysteriously disappeared from my booking. Make sure you take screenshots of pnr and payments. ### 1/5 — ✋🏽😫🤚🏽 *2024-11-26* does NOT work “bro” ☝🏽😭🫱🏽 how could you do this?? ### 1/5 — Terrible Service: Refund Delays and System Failures Make Akasa Air Unreliable *2024-11-19* My experience with Akasa Air has been nothing short of frustrating due to their inefficiency, misinformation, and disorganized processes. Initially, I faced an issue with a refund for a canceled booking, where I was repeatedly misled. I was first told the refund would be processed within 7 working days. When I followed up after this period, I was informed that I needed to send an email—something that was never mentioned initially. After emailing, I was told it would take another 7–10 working days, and even then, I had to chase them again, only to be told to wait yet another 5 days for the refund to reflect. This endless cycle of delays, excuses, and poor communication is completely unacceptable. On top of this, I had another issue where I paid extra in advance for additional luggage, only to be told at the ticket counter that it wasn’t reflected in their system. I was asked to pay the amount again on the spot, with the assurance that the original payment would be refunded. This additional inconvenience further highlights Akasa Air’s incompetence, with glaring issues in both their customer service and internal systems. These experiences have been deeply frustrating and have shown a complete lack of accountability and professionalism. I would strongly advise against flying with Akasa Air, as their service is unreliable, disorganized, and highly unsatisfactory. ### 1/5 — I want my refund *2024-09-19* I have booked the ticket on 5th of September from Bombay to Abu dhabi the flight time was 5.05pm the flight name is akasa air i already web check in online and i get the boarding pass also I reached airport at 4.00pm At the check in counter they said we have cancelled your ticket and they were not listening anything and they only saying that we have cancelled your ticket , then i contact akasa air customer care they are saying we didnt cancel your ticket then i contact makemy trip they were also saying your ticket is not cancelled then how airport counter have the right to say that we have cancelled your ticket and then i contact customer care for refund they said you will get refund in 7 days today 14 days passed i didnt get any refund from make my trip i want my refund otherwise i will take action and makemytrip also have to talk with akasa air and I want my refund as soon as possible i want to go urgently abu dhabi i have booked another ticket and i reached abu dhabi please Solve my issueeee ### 1/5 — Shameless people *2024-09-13* After allotting PNR number and deducting full amount these parasites first kept my reservation on hold and subsequently canceled the tickets. An email was received after two days telling it’ll take 7 to 10 days for refund. On 8th day another email was received stating it’ll take 7 to 10 days for refund. They are number one cheats. Parasites. I give negative feedback. Don’t trust Akasa. ### 1/5 — Staff humiliate customers *2024-07-10* Harpreet's conduct was not only unhelpful but also humiliating. She made a derogatory comment, stating that the airport is not a bus stop or railway station where one can simply walk in. This was said in front of other passengers, adding to my embarrassment. Furthermore, she marked me as a "No Show" despite my timely arrival at the gate. When I questioned her, she falsely claimed that the "No Show" status was for another passenger who hadn't shown up. I later discovered that this was incorrectly marked on my ticket. I had booked a flight from Bangalore to Mumbai and arrived at the airport on time. My baggage check-in was completed, and I proceeded to the security check. Due to a long queue, I was delayed and reached the boarding gate on time. Despite being informed by the staff that the gates would close 25 minutes prior, I was still on time. However, the staff member, Harpreet, did not allow me to board the flight. furthermore, she marked me as a "No Show" despite my timely arrival at the gate. When I questioned her, she falsely claimed that the "No Show" status was for another passenger who hadn't shown up. I later discovered that this was incorrectly marked on my ticket. ### 1/5 — Needs improvement *2024-07-02* I recently had issues with the Akasa Air app. When trying to check in, the process failed multiple times. Eventually, it succeeded for 2 out of 3 passengers, but one passenger was not checked in. I encountered similar problems with add-ons; sometimes the process failed at payment or at other points, making it unpredictable when it would succeed. I did not expect this level of inconsistency from Akasa Air. ### 1/5 — Filthy App *2024-06-24* Had booked with Akasa for the first time. While trying to retrieve booking through PNR it says Invalid PNR. What a dumb thing to say when Airline itself issuing the PNR and then showing invalid on it's own App. Also while trying to web check in, mentioned PNR, clicked on Submit button but the page is not going forward. You need a good App developer. Do not cut cost by hiring some cheap App developers. Invest on your IT section and get this thing updates ASAP. ### 1/5 — SCAM on refund : APP Needs serious Improvements *2024-03-08* 1) it’s the third time bookings that the online payment is not working in the App and the money is deducted from my Credit card. The ticket is on hold and later cancelled. When we call the customer care they simply say to rebook but no solution on the refund. When we try to book second time the fares have gone up. 2) the saved members data saved is not reflected while adding passengers data. ### 1/5 — Paid for premium seats while check in never got the seats pr the refund *2024-02-17, version 1.11.1* I upgrades my seats while checking in on the app, money got deducted from my account but I never got the seats. Its been 2 months and still have not got the refund. The customer service puts the call on long holds and doesn't respond by emails. 0 start if i could. ### 1/5 — My money is yet to refunded back *2023-12-30* I am writing this review highliting an pathetic experience from Akasa air in terms of refund. I have booked a flight ticket , payment is done but ticket was not booked even I shared the screen shot with concerned customer care team and they promised they will refund the amount in 5 - 7 days time but now it’s close to a month , such an horrible experience from such an pathetic airlines ## Most critical reviews (10 lowest-rated) ### 1/5 — App is slow and buggy *2026-05-28* App is slow, doesn’t work with more vpn ### 1/5 — POOR SOFTWARE. *2026-04-16, version 1.42.6* Needs A LOT of improvements in “India’s fastest growing airline” app. ### 1/5 — Worst ever airline in India. *2026-01-17, version 1.38.10* Despite my various attempts to resolve a simple matter through calls, but the waiting time exceeds an hour and then calls disconnect. Had attempted to reach the support team on social media, they only replied only once (Bot reply possibly) and generated a ticket for further action and then ghosted me completely. No status shared. Then I tried to reach the nodal officers desk, mailed him, still no response, auto replies mention 24 hours but never addressed, reached vice president (Ramita Vyas) on email, no response. Now I am forced to take a legal action against the mental harassment. Hope, Ms Ramita, is reading this and will update the details at least a call, maybe. Never recommending anyone to use this scammers airline ever. ### 1/5 — Worst customer care *2025-12-10* Extremely poor support for pet travel services. I submitted a pet travel confirmation request on 6 December and was promised a response within 24 hours. Even after 4 plus days there was no reply. I contacted customer care multiple times and was assured callbacks every time but never received one. I escalated the matter to the nodal officer and appellate authority, yet there is still no response. Due to this delay ticket fares have already increased by around Rs 5000. Very disappointing experience with no accountability. ### 1/5 — Worst app ever *2025-10-29, version 1.38.3* It doesn’t work. ### 1/5 — App doesn’t open on my iPhone *2025-10-08* The app stopped working few months back like i couldn’t login so i updated app and now it doesn’t open at all. It crashes every time as i click on the app icon. Tried reinstalling several times but doesn’t work. ### 1/5 — Poor Customer Support Experience Before Travel *2025-07-27* I have an upcoming flight with Akasa and noticed a mistake in the name on my ticket. I immediately emailed their support team with all the details and valid ID proof, but even after more than 24 hours, I received no response. With my flight just a day away, this lack of communication is extremely stressful and disappointing. A simple name correction or even a confirmation email would have helped. I hope Akasa improves its customer support responsiveness, especially for time-sensitive issues. **Developer response:** Hi, we regret the inconvenience caused. Kindly share your booking reference and contact details at info@akasaair.com so we can reach out to you for further assistance. ### 1/5 — App is very slow *2025-07-06* App is very slow. Developers push the updates almost every week and this makes it impossible for others to use it as they need to update it first. Frequent updates should be avoided unless very much necessary. **Developer response:** Hi, we regret the inconvenience caused. Kindly share your booking reference and contact details at info@akasaair.com so we can reach out to you for further assistance. ### 1/5 — Poor App Experience – Basic Features Missing: No option to remove add ons *2025-06-28* Tried doing a web check-in and explored a meal-seat combo by mistake. There’s no option in the app to remove it, and now I’m being forced to pay ₹1500 for something I didn’t intend to add. Called customer care, and they asked me to email support , seriously? This is a basic feature that should be on the app itself. Wasting customers’ time and creating a frustrating experience. Please fix this. **Developer response:** Hi, we'd like to look into this. Please share complete details at info@akasaair.com ### 1/5 — Slow and functionality doesn’t work *2025-05-19, version 1.32.1* The app doesn’t even load properly. Even if it loads, the authentication doesn’t work (Both Google Auth and OTP based auth) ## Most praised reviews (8 highest-rated) ### 5/5 — The app is great, people are dumb *2026-05-26* The app has great interface and is really easy to use, some dumb people are dropping airline related queries here with low reviews, the app itself is great, people’s understanding seems to be that of a toddler. Please understand that the review is for app functionality not complaining for an issue, ppl can do that on X or mail them simply, final verdict is that the app is very user friendly, no issues faced using the app for so long, smooth and easy. ### 5/5 — Hassle free and super easy *2025-12-02* Had a great experience using the Akasa Air portal! Super easy to book, very clear, and everything worked smoothly. Web check-in was quick, and managing my booking was hassle-free. Really loved how simple and user-friendly the whole process was. Highly recommend. ### 5/5 — The app is beautiful. Bad reviews are for disputes not the app *2025-10-27* Akasa is a lovely airline that’s very much on time. They have new planes and great but cold food. Amazing salads The app is integrated with apple pay too. Ignore all negative reviews. The app is beautiful **Developer response:** Hi, thank you for your kind words! We're happy to hear you've had a great experience with us. Your support means a lot! ### 5/5 — Overall Review *2025-10-08* Great experience with Akasa Air! Akasa Air offers an impressive flying experience with excellent service standards. The staff both airport and cabin crew are very kind and helpful. Only wish they had more flights and better connectivity. ### 5/5 — Decent quality app *2025-06-26* The app was decent quality. Account creation was easy. Could find my trip and add to my account. No section for middle name, so put it in first name (Space allowed now). I was able to check in 2 days before for all passengers on my PNR. Boarding pass was supposed to be available 6 hours before flight but made available 9-10 hours beforehand. Could add to wallet and share on WhatsApp too. **Developer response:** Hi, we'd like to look into this. Please share the screenshot of the error along with your complete details at info@akasaair.com. ### 3/5 — Two part first names do not work *2025-01-27* The app itself works okay for check in and getting Apple Wallet boarding passes. So good for that. However if your name has two parts to the first name, the app restricts you from using space bar in the first name field for booking retrieval. So that person can never use the app for check in or getting an Apple Wallet boarding pass. Please fix this issue ASAP. **Developer response:** Hi, we regret to note that. We request that you share the error screenshot with us via Info@akasaair.com so that we can get this checked and assist you further. ### 3/5 — Biggest mistake. They should stop this airline *2024-07-14* The worst airline. The worst app. Tried multiple times for webcheck in but showing error. What error!! Not even showing the error message. And how to do web check in ? Written an email and no response. Pathetic service ### 2/5 — Too many notifications *2025-06-10* App is not refined. And too many annoying promotional notifications ! **Developer response:** Hi, we'd like to look into this. Please share complete details at info@akasaair.com --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*