# Al Ain Water - Water Delivery — #1 Bottled Drinking Water UAE

> Bottled drinking water delivery service with rewards and subscriptions. (iPhone/iPad app by Agthia.)

- Source: https://appshunter.io/ios/app/al-ain-water-water-delivery/id1514387210 (this page in markdown: same URL + `.md`)
- Developer: [Agthia](https://appshunter.io/developer/1038312639)
- Category: Food & Drink, Health & Fitness
- Price: Free
- Rating: 4.40/5 from 340 App Store ratings · 70 written reviews indexed
- Age rating: 9+
- Requires: iOS 13.0 · 114 MB
- Languages: American English, Arabic
- Released: 2020-08-24
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/al-ain-water-water-delivery/id1514387210/reviews.md

## What is Al Ain Water?

Al Ain Water: Your Daily Hydration, Delivered
Stay hydrated effortlessly with the Al Ain Water app. Enjoy free delivery, a
wide selection of water options, and exclusive rewards.
Why choose Al Ain Water?
• Convenience at your fingertips: Order water delivery with just a
few taps.
• Earn and redeem rewards: Collect drop points and enjoy exciting
offers.
• Flexible subscription plans: Customize your delivery schedule to
fit your lifestyle.
• Secure payments: Pay conveniently using Apple Pay or other
trusted methods.
• Exceptional customer service: Our team can be reached at 800
25246 to assist you with any questions or concerns.
Download the Al Ain Water app today and experience the
convenience of hassle-free water delivery.
Key features:
• Easy online ordering and tracking
• Personalized delivery options
• Exclusive discounts and promotions
• Secure payment methods
• 24/7 customer support
UAE's trusted Water brand. Hydration delivered.

إليكم يصل اليومي انتعاشكم :العين مياه
.العين مياه تطبيق مع عناء دون من انتعاشك على حافظ
حصرية ومكافآت المياه منتجات من واسعة مجموعة على مجاني بتوصيل استمتع
.أيضاً
؟ العين مياه تختار لماذا
.بسيطة بخطوات للتوصيل المياه اطلب :يدك متناول في راحتك •
.المميزة بالعروض واستمتع النقاط اجمع :المكافآت واسترد اجمع •
.حياتك نمط مع لتتناسب التوصيل أوقات خصص :مرنة اشتراك باقات •
دفع طرق أي أو باي آبل طريق عن أريحية بكل ادفع :ومضمون آمن دفع •
.أخرى موثوقة
80025246 على الاتصال عبر فريقنا مع التواصل يمكنك :مميزة عملاء خدمة •
.استفسارات أو أسئلة أي على الرد في لمساعدتك
.التعقيد من خالية استثنائية تجربة مع اليوم العين مياه تطبيق بتحميل قم
:الرئيسية الميزات
.الطلب وتتبع التطبيق طريق عن الطلب سهولة •
.جدولك مع تتناسب بأوقات التوصيل خيارات •
.حصرية وعروض خصومات •
.آمنه دفع طرق •
.ساعة ٢٤ مدار على العملاء خدمة •
.إليكم يصل الانتعاش .الإمارات دولة في ثقة الأكثر المياه

## Key features

- Easy online ordering
- Personalized delivery options
- Exclusive discounts
- Secure payment methods
- 24/7 customer support
- Rewards program

## What do users think of Al Ain Water?

Overall sentiment: negative

**Pros**

- 🚀 Convenient weekly water delivery service
- 👍 Excellent customer service with attentive drivers
- 💡 Innovative digital water delivery solution
- ✨ Improved app design in recent updates (v7.0)
- 🎯 Seamless ordering process with few taps
- 😊 Friendly and professional delivery team

**Cons**

- 🐛 App crashes and freezes frequently
- ⏱️ Extremely slow delivery times (weeks delay)
- 💳 Double charging issues (wallet + credit card)
- 🚫 Unresponsive customer support
- 🗺️ Inaccurate address mapping and location selection
- 💰 Wallet balance display inconsistencies
- 🔐 Security concerns with payment processing
- 📱 Poor user interface and cluttered design
- ❌ OTP generation and login failures
- 🚚 Wrong products delivered
- 🌡️ Hot water delivery (safety concern)
- 🔄 Address change complications causing order cancellations

**Commonly reported bugs**

- App freezes after OTP entry with hidden sign-in button
- Keyboard hides submit button on iOS
- Wallet balance shows correctly in wallet section but zero at checkout
- Refresh button stuck on 'Loading' state
- Map functionality lists wrong area names (Silicon Oasis instead of LIWAN)
- App crashes when opening wallet section
- Forced update loop (prompts to update even after updating)
- OTP not received or generated
- App closes on mobile number input
- Slow performance and lag throughout app
- Address not populating correctly from map pin
- Minimum top-up requirement (100 AED) not reflected immediately
- Location pin doesn't accurately populate address
- App doesn't allow completion of login after address update prompt

**Most requested features**

- Wallet fund withdrawal option
- Manual address entry instead of forced map selection
- Automatic login functionality
- Updated location database (LIWAN, Rabdan, Al Reem Island)
- Delivery date selection and guarantee
- Voice support option for customer service
- Dark mode for app
- Real-time delivery tracking

## Recent user reviews (10 of 70)

All indexed reviews: https://appshunter.io/ios/app/al-ain-water-water-delivery/id1514387210/reviews.md

### 2/5 — Bad payment handling

*2026-06-14*

The app is generally below the market average. I mean globally, many local apps mostly are the same quality (very bad). 

Considering current AI and product design capabilities, the overall UI/UX could be improved quite easily.

My main issue was the lack of proper onboarding. The app did not guide me to:
- add my address;
- top up my wallet;
- subscribe.

When I tried to subscribe after opening the app, it said that I needed to complete / fill in my account. However, I had to figure out myself where exactly to do that.

The same issue happened again with the wallet top-up: the app told me to “go there”, but did not make the process clear or intuitive.

And the final issue: after I actually made the payment to Al Ain Water, which I confirmed with my bank, the wallet balance did not update.

I made two attempts:
- AED 100 by entering card details through the website;
- AED 50 via Apple Pay.

I am writing this review 20 minutes after the transactions, and the wallet balance still has not changed.

**Developer response:** Hi, sorry for the unpleasant experience you had with our app. We request you to upgrade the app to the latest version. Do write to us at help@alainwater.com or call 800 25246  if you still face any issue.

### 1/5 — Delivery

*2026-06-12*

They are not coming to deliver every week and I should always remind them for delivery and they are not accepting coupons which are given worst service

**Developer response:** Hello, we are sorry for your experience, can you please reach out to us with your order details on help@alainwater.com or call 800 25246 for us to resolve this at the earliest.

### 1/5 — So slow in terms of getting an invoice

*2026-05-19*

I use this application for my work and every time I top up the wallet I don’t get any invoice when I asked for an invoice it takes more then 2 weeks and still no updates

### 5/5 — Delivery boy is fantastic

*2026-05-09*

Delivery boy ramesh is very responsive

### 1/5 — Delivery inefficient

*2026-03-12*

They don’t respond to their complaints. It takes weeks before you get the delivery after requesting it.

### 5/5 — Weekly water delivery

*2025-12-27, version 8.1.1*

We have been using this service for quite a while now in Jumeirah Islands, and have to say the service is excellent.  Our driver even puts our new bottle into our garage if we have left it open to save us carrying it.

### 4/5 — What’s app customer care need to improve

*2025-10-25*

need to improve response

### 1/5 — The worst I ever have seen

*2025-10-04*

It’s shocking to see something this bad existing in this age

### 1/5 — Stopped working following recent update

*2025-08-23, version 8.0.2*

This app stopped working today after a new update . How they release an update without  making sure it works first.?

### 2/5 — Difficult to change address

*2025-08-09, version 8.0.1*

A great convenience not having to use coupons for our water delivery, but it always takes weeks to resolve tickets when moving house. Again our orders are being cancelled due to delivering to our old address despite it being deleted in the app and our new address being the only one there.

## Frequently asked questions about Al Ain Water

### What does the Al Ain Water app do?

The Al Ain Water app allows users to easily order bottled drinking water for home delivery. It offers a wide selection of water options, flexible subscription plans, and a rewards program for customers.

### What are the key features of the Al Ain Water app?

Key features include easy online ordering and tracking, personalized delivery options, exclusive discounts and promotions, secure payment methods, and 24/7 customer support. Users can also earn and redeem rewards.

### How much does the Al Ain Water app cost?

The app itself is free to download and use. The cost is associated with the purchase of bottled water and any associated delivery fees, which can be managed through subscription plans.

### Where is the Al Ain Water app available?

The app is designed for users in the UAE, offering trusted water delivery services within the country. It is compatible with mobile devices for convenient ordering.

### What are the benefits of using the Al Ain Water app?

The app provides convenience through easy ordering and flexible delivery schedules. Users can also benefit from exclusive rewards, discounts, and secure payment options, ensuring a hassle-free hydration experience.

## Version history (last 5 releases)

### 8.2 — 2026-07-20

-Performance improvements

### 8.1.4 — 2026-05-28

- Minor performance enhancements and UI improvements for a cleaner look.

### 8.1.3 — 2026-04-11

- The Address screen has been completely refined for a smoother experience. 
- Now save multiple addresses with clear address types. 
- Minor performance enhancements and UI improvements for a cleaner look.

### 8.1.2 — 2026-01-28

- The Address screen has been completely refined for a smoother experience. 
- Now save multiple addresses with clear address types. 
- Minor performance enhancements and UI improvements for a cleaner look.

### 8.1.1 — 2025-11-21

- The Address screen has been completely refined for a smoother experience. 
- Now save multiple addresses with clear address types. 
- Minor performance enhancements and UI improvements for a cleaner look.

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## More apps by Agthia

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All apps by Agthia: https://appshunter.io/developer/1038312639

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*