# Al Hilal Bank — Digital Online Banking Service > Shariah-compliant digital banking for account management, payments, and family financial education. (iPhone/iPad app by Al Hilal Bank.) - Source: https://appshunter.io/ios/app/al-hilal-bank/id1575135643 (this page in markdown: same URL + `.md`) - Developer: [Al Hilal Bank](https://appshunter.io/developer/510956658) - Category: Finance - Price: Free - Rating: 4.50/5 from 785 App Store ratings · 148 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 526 MB - Languages: American English, Arabic - Released: 2022-01-20 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/al-hilal-bank/id1575135643/reviews.md ## What is Al Hilal Bank? Revolutionise your banking experience with Al HilalBank, the super app that lets you explore, bank, and connect with ease. Experience the convenience of Shariah compliant banking with Al Hilal Bank, the comprehensive app that lets you explore, bank, and connect seamlessly. Manage your finances effortlessly: ▸ Open Shariah-compliant accounts for your family. ▸ Track expenses and manage current & savings accounts. ▸ Transfer money and pay bills instantly. ▸ Set spending limits and control your cards for peace of mind. Empower your family's financial future: ▸ Foster smart money habits with our fun and educational in-app games. ▸ Earn rewards while your kids learn valuable financial literacy. Shariah-compliant Banking Solutions: ▸ Peace of mind with financial transactions aligned with Islamic principles. ▸ Manage your finances according to Islamic banking products and services. Key Features: ▸ Instant Account Opening: Open an account with your UAE Pass and get a digital debit card instantly. Open Savings Accounts for your family members within the app. ▸ Effortless Banking & Payments: Manage your accounts, transfer money, set up bill payments, and access over 425 Al Hilal Bank and ADCB ATMs across the UAE. ▸ Enhanced Security: Set and change your PIN, control spending limits, and freeze/unfreeze your cards for added security. ▸ Financial Literacy Games: Make learning about money management fun and interactive for the whole family. ▸ Download Al Hilal Bank today and unlock a smarter, more rewarding banking experience! Physical Address: AlHilal Bank HQ - Al Bahr Towers, Al Salam Street, Markaziyah, Near Abu Dhabi College - Abu Dhabi ## Key features - Shariah-compliant accounts - Instant account opening - Money transfers and bill payments - Expense tracking - Card spending limits - Financial literacy games ## What do users think of Al Hilal Bank? Overall sentiment: neutral **Pros** - 🚀 Easy and seamless account opening - 👍 User-friendly interface - 💡 Innovative features like kids banking - 🚀 Smooth and fast transactions - 👍 Convenient digital banking experience **Cons** - 🐛 Frequent app crashes and errors - 🔍 Poor customer service and lack of responsiveness - 🔍 Difficulty in accessing account and managing transactions - 🔍 Unreliable app performance and functionality issues - 🔍 Lack of transparency in account details and fees **Commonly reported bugs** - Face ID/Fingerprint login not working consistently - Issues with adding beneficiaries and transferring funds - Delayed or missing account updates and notifications - Inability to view full card details in the app - Glitches in the account opening and verification process **Most requested features** - Add more language options (e.g., Arabic, Urdu, etc.) - Improve transaction history visibility and details - Introduce advanced budgeting and expense tracking features - Allow customization of debit card design - Enhance security features like biometric login ## Recent user reviews (10 of 148) All indexed reviews: https://appshunter.io/ios/app/al-hilal-bank/id1575135643/reviews.md ### 1/5 — Bad app bad service and staff *2026-05-08, version 2.3.6* اتعس تطبيق واتعس موظفين اذا صارت مشكله ولا علق التطبيق ماحد يعبرك وكلما تقدم شكوى يغلقون الحاله بدون حل المشكله التحويل اذا علق تحتاج شهور لاسترجاع فلوسك ما انصح فيه ابد ### 1/5 — Very Frustrating *2026-02-06, version 2.3.0* Their customer service is horrible. Emailed them, called them and send messages to their live chat but still my concern was not attended. I closed my credit card with them the email and text message confirmation I received was with a different card number which was replace due to fraud. This is the first time I've heard that a bank cannot issue a confirmation with the new number because it is only a "shadow card" and not the main card. The best decision I made is not continuing with their services. Mind you, I am not the type to rate or review anything. This is the first time because no one address my concern. Once you cut off with them, no one will reply to your email. They will leave you hanging. ### 1/5 — Not recommend *2026-01-05, version 2.2.8* Before u r not deducting now u just doin deducting without giving notice Deducting because below 3000 aed?! U should make a notice before !!!!! ### 1/5 — Very bad service frustrating experience *2026-01-05, version 2.2.8* I have late update for the KYC from the bank and I have been waiting and following up for the two weeks since then no answer and no response for me. Every time I follow up the live chat is always like a robot. The phone number cannot called. The customer service team is really useless. I can’t even use my money for two weeks now. Really frustrating and every single time I follow up I have really which I was told every time to wait 6 days. ### 1/5 — TECHNICAL SUPPORT IS NOT GOOD!! *2026-01-05, version 2.2.8* I’ve been asking for an issue to be resolved and currently facing 2 issues already. The first one was resolved almost 3 weeks. While the current issue now, is still NOT yet resolved. I’ve been contacting call center for several times along with reaching out to chatbots yet it’s very useless to communicate with a very slow and not consistent service. Please do update your system for the convenience of your customers. ### 5/5 — رائع *2025-12-12, version 2.2.8* تجرّبه مدهشه ### 1/5 — Concern Regarding Missing IBAN Details in Transaction History on Hilal Bank Mobile Application *2025-11-13, version 2.2.6* A few days ago, I transferred an amount to another account using the IBAN number, without adding the beneficiary. The transaction was successfully completed. However, after two days, when I tried to review the transaction details in the app, I noticed that the IBAN number I had entered was not visible anymore. Instead, the app only shows limited information such as the transaction reference and amount. For verification or cross-checking purposes, especially if an issue arises after 2–3 days, it becomes quite inconvenient to confirm the recipient details. In other banking applications, the IBAN or beneficiary details remain visible in the transaction history for easy reference. I kindly request your team to review this matter and consider updating the application to display full transaction details, including the IBAN number used for transfers, even after completion. This will greatly improve transparency and help customers avoid confusion or the need to contact customer care repeatedly. Please look into this issue and let me know if there is any way to retrieve the IBAN details for my previous transaction. ### 1/5 — Disappointed with the experience *2025-10-23, version 2.2.4* I have been banking with hilal well over 3 years but recently dissatisfied with the app service and also call center executive response on me not able to access my money because the digital app is under maintenance a day of minee planned went to a toss because of the digital app team couldn’t resolve the issues with app accessibility. And respose from the call center support did not support my situation at all as he was very well clear on he couldn’t help me with my situation on accessibility of funds and once the issue is resolved on their side only would i be able to access anything. This experience has really having me consider other credible banks to associate with. ### 1/5 — Nonfunctional *2025-09-09* The app and the call center will always give you a hard time, prioritizing English selection over Arabic while the bank is in Arabic bank **Developer response:** Thank you for sharing your feedback. We're sorry to hear about your experience and we truly understand the importance of providing full support in Arabic. Your comment has been noted and shared with the relevant teams for improvement. Meanwhile, our app and Contact Centre are available in both Arabic and English and we'll continue working to make the experience smoother for all our customers. K.A ### 5/5 — Easy Access *2025-08-08, version 2.1.8* The access to bank account opening is seamless, it takes less than 10minutes to open an account. Hassle free requirements, just two IDs needed and you're done. Highly recommended, top notch service! Thank you AlHilal! ## Frequently asked questions about Al Hilal Bank ### What does the Al Hilal Bank app do? The Al Hilal Bank app is a digital banking service that allows users to manage their finances, open Shariah-compliant accounts, transfer money, pay bills, and track expenses. It also offers features for family financial empowerment through educational games. ### What are the key features of the Al Hilal Bank app? Key features include instant account opening with UAE Pass, effortless banking and payments, enhanced security controls like PIN management and card freezing, and interactive financial literacy games for families. It also provides access to a wide network of ATMs. ### Is the Al Hilal Bank app free to use? Based on the provided information, the app is free to download and use. There are no mentions of subscription fees or paid features, although it does indicate the presence of ads. ### Who is the target audience for this app? The app is designed for individuals and families in the UAE who are looking for Shariah-compliant banking solutions. It caters to those who want to manage their finances digitally, ensure their transactions align with Islamic principles, and educate their children about financial literacy. ### How does the app ensure financial security? The app offers enhanced security features to protect user accounts and finances. This includes the ability to set and change your PIN, control spending limits on your cards, and the option to freeze or unfreeze your cards instantly for added peace of mind. ## Version history (last 5 releases) ### 2.4.2 — 2026-08-25 Further enhancements to improve the overall app experience. ### 2.4.1 — 2026-08-20 Further enhancements to improve the overall app experience. ### 2.4.0 — 2026-07-23 Further enhancements to improve the overall app experience. ### 2.3.9 — 2026-07-09 Further enhancements to improve the overall app experience. ### 2.3.8 — 2026-06-24 Further enhancements to improve the overall app experience. ## Apps similar to Al Hilal Bank | App | Rating | Price | Category | | --- | --- | --- | --- | | [KRAKONS Wallet](https://appshunter.io/ios/app/krakons-wallet/id1524413440) | — | Free | Finance | | [Banco Río Token](https://appshunter.io/ios/app/banco-rio-token/id1526318960) | — | Free | Finance | | [Currency Now](https://appshunter.io/ios/app/currency-now/id1525402900) | — | Free | Finance | | [Gold Loan at Home](https://appshunter.io/ios/app/gold-loan-at-home/id1527737940) | — | Free | Finance | | [Metro Bank Authenticator](https://appshunter.io/ios/app/metro-bank-authenticator/id1524446800) | — | Free | Finance | | [Continental Bank](https://appshunter.io/ios/app/continental-bank/id1527526340) | 4.2 (5) | Free | Finance | ## More apps by Al Hilal Bank - [Al Hilal Mobile Banking App](https://appshunter.io/ios/app/al-hilal-mobile-banking-app/id536079278) - [Al Hilal Bank KYC Update](https://appshunter.io/ios/app/al-hilal-bank-kyc-update/id1460559511) All apps by Al Hilal Bank: https://appshunter.io/developer/510956658 ## Related topics [alhilal](https://appshunter.io/ios/topics/alhilal) · [al hilal bank](https://appshunter.io/ios/topics/al-hilal-bank) · [hilal](https://appshunter.io/ios/topics/hilal) · [uae bank](https://appshunter.io/ios/topics/uae-bank) · [safwa islamic bank](https://appshunter.io/ios/topics/safwa-islamic-bank) · [al ain finance pjsc](https://appshunter.io/ios/topics/al-ain-finance-pjsc) · [al salam bank business](https://appshunter.io/ios/topics/al-salam-bank-business) · [adib bank](https://appshunter.io/ios/topics/adib-bank) · [logitech harmony](https://appshunter.io/ios/topics/logitech-harmony) · [bank al ahli](https://appshunter.io/ios/topics/bank-al-ahli) · [dhofar islamic](https://appshunter.io/ios/topics/dhofar-islamic) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*