# Al Hilal Bank — user reviews > 148 indexed App Store user reviews of Al Hilal Bank by Al Hilal Bank, rated 4.50/5 from 785 ratings. - Source: https://appshunter.io/ios/app/al-hilal-bank/id1575135643/reviews - App overview in markdown: https://appshunter.io/ios/app/al-hilal-bank/id1575135643.md - Rating breakdown: 5★ 638 · 4★ 41 · 3★ 16 · 2★ 8 · 1★ 82 ## What do users think of Al Hilal Bank? Overall sentiment: neutral **Pros** - 🚀 Easy and seamless account opening - 👍 User-friendly interface - 💡 Innovative features like kids banking - 🚀 Smooth and fast transactions - 👍 Convenient digital banking experience **Cons** - 🐛 Frequent app crashes and errors - 🔍 Poor customer service and lack of responsiveness - 🔍 Difficulty in accessing account and managing transactions - 🔍 Unreliable app performance and functionality issues - 🔍 Lack of transparency in account details and fees **Commonly reported bugs** - Face ID/Fingerprint login not working consistently - Issues with adding beneficiaries and transferring funds - Delayed or missing account updates and notifications - Inability to view full card details in the app - Glitches in the account opening and verification process **Most requested features** - Add more language options (e.g., Arabic, Urdu, etc.) - Improve transaction history visibility and details - Introduce advanced budgeting and expense tracking features - Allow customization of debit card design - Enhance security features like biometric login ## Newest reviews (14 of 148) ### 3/5 — Review for Al Hilal Bank *2025-07-11, version 2.1.6* MashaAllah, Al Hilal Bank is truly an excellent bank. However, I would like to highlight one important point for improvement — transaction speed. Especially for traders and time-sensitive users, it’s crucial that money transfers happen within seconds or 2-3 minutes max. Currently, the transactions are quite slow, which makes it difficult when we need to send payment. 🙏 Kindly look into upgrading the transaction system to make it faster and more efficient. This small improvement will make a huge difference for many customers. Thank you for the great service! ### 1/5 — can’t view my credit card *2025-05-24, version 2.1.2* Unfortunately, the app does not work properly for me in terms of accessing my credit card details. I’m unable to view the full card number after adding it, which is frustrating and inconvenient. For an app that handles payments and stores sensitive information, this is a basic feature that should be available. I hope this issue is resolved in a future update to improve the overall user experience. ### 1/5 — Bad customer service *2025-05-02, version 2.1.0* No one can help you if you want solve any problems ### 1/5 — Poor application unable to complete application online *2025-04-25, version 2.1.0* I applied for a credit card using application, it got stuck in between . Sales guy called me and supported me to complete the application . By doing that he also scammed me by signing a product along with credit card application . I asked him multiple times on his official email but he replied to me every time by calling from his land line . Shiraz khan is his name . Please be careful of sales guy call if your application is not getting completed through app . ### 3/5 — TIN number *2025-04-24, version 2.1.0* I got a sms for TIN Number updation i don't know about it i called and customer service supported but that option not working how can i update that through via app ### 3/5 — التطبيق لا يكمل طلبات *2025-04-24, version 2.1.0* عند طلب خدمة بطاقة فيزا فالتطبيق لا يكمل الاجراءات و المجيب الآلي عبر التطبيق لا يستجيب ### 1/5 — Service is not same as before *2025-04-07, version 2.0.8* Im already a user of this bank since 2022 before there is no maintaining balance and no additional charges but recently they start cutting me 21aed per month and the services is getting worst, transferring money is taking to long not same as before, its always delay for 3 or more days. And because of that it cost more problems like on my Due dates bills. Try to send them a message through app but the Que is not moving i was in 12 Que then after a minute im now in 24th Que 🤣🤣 its not worth it now to download this app and use. ### 1/5 — Best UI, zero functionality *2025-03-28, version 2.0.8* I tried al hilal mobile banking application and was impressed with the UI untill i navigating only. As soon i applied for the credit card, i get stuck on the verification step with no proper exception handling, well the process being done manually with support team. Once they confirm my card is approved, now i can’t see my card in the application bcz it still shows card in progress and not synced at all with the db. Also, they suggest me to logout and login again, when i logout, and login again now it doesnt allow me to login and again exception i am getting is all HTML text. Rip developers ### 1/5 — Whats wrong with the app *2025-02-26* The app is not working, lagging, the old version was much better, transfer option was easier, getting digital card was possible!! So frustrating **Developer response:** Hello, sorry to hear that! Please log out & log back in. That should do. If not, you may drop us an email at appreview@alhilalbank.ae from your registered email address. K.A ### 1/5 — This bank has *2025-02-19, version 2.0.6* This bank has locked my account with any reason it’s getting to a month you I haven’t gotten any reply from the review team, after providing all documents they asked for. My money has been looked from me. The review issue I had from another bank that took them 4 days to review but this Al hilal is taking almost a month to fix it now I don’t know what to do. Most of the money has come from other banks credit card and how will I pay monthly dues if I don’t transact with this money and make some little profit. ### 1/5 — No longer able to open the App for 3weeks *2024-12-23, version 2.0.5* I have been using Al Hilal Bank until lately this December i am no longer able to open the AlHilal Banking digital bank app. Keeps on saying incorrect passcode. I tried to reset, during the reset procedure-reconfirm new passcode - it gave me the same error as Incorrect Passcode. What is going on Al Hilal? It has been 3 weeks now for me. ### 1/5 — The bank issue *2024-12-16, version 2.0.4* I was using the bank account for a long time, and I think only Syrian people need to provide more documents over the other nationalities, what happen? I got call to submit documents or they will close my account, I withdraw my money to be ready for account close process, after 2 months they didn’t close my account, they charging me fees, I talked with customer service and informed them about what happen they told me your account is active and will not close, keep use your account, and pay the fine fee, because my account not exit money!!!!!!!!!! How is that they said will close account and after withdraw my money they charging me fees and put my account in minus ! If the bank not informed me will close my account I will not withdraw my money and get this fine !!!!! Any way I will not use this account and will keep it work and continue counting minus infinity. ### 1/5 — Vary bad experiences *2024-12-13, version 2.0.4* Don’t go with this bank . They are charging 21 dhs for not maintaining 2000 . When I opened they said all free all free all free now stars to play around ### 1/5 — this bank is a big scam❌ *2024-11-09, version 2.0.2* ♨️It’s over 1 year now since this bank freeze my account claiming someone made a call back of bank transfer. I came to their office with my ID an passport they say they’ll fix the issue till today 1 year finish and they remove all money from my account, I ask so many times to bring the person calling for chargeback they never did. Never fix the issue, now they wipe all money from my account. All u get when u contact customer support is “”””we’ll send a mail to concern team””” their concern team has never replied for 1 year now. Pls do not bank with this bank or stand the chance to lose your funs over stupid reasons and they never going to fix anything for you. The big deal with them is block ur account an ATM then remove all ur money 💰 no one can help u in this bank 🏦 run 🏃‍♀️ guys ❌❌❌❌❌❌❌❌❌❌❌❌ ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad app bad service and staff *2026-05-08, version 2.3.6* اتعس تطبيق واتعس موظفين اذا صارت مشكله ولا علق التطبيق ماحد يعبرك وكلما تقدم شكوى يغلقون الحاله بدون حل المشكله التحويل اذا علق تحتاج شهور لاسترجاع فلوسك ما انصح فيه ابد ### 1/5 — Very Frustrating *2026-02-06, version 2.3.0* Their customer service is horrible. Emailed them, called them and send messages to their live chat but still my concern was not attended. I closed my credit card with them the email and text message confirmation I received was with a different card number which was replace due to fraud. This is the first time I've heard that a bank cannot issue a confirmation with the new number because it is only a "shadow card" and not the main card. The best decision I made is not continuing with their services. Mind you, I am not the type to rate or review anything. This is the first time because no one address my concern. Once you cut off with them, no one will reply to your email. They will leave you hanging. ### 1/5 — Not recommend *2026-01-05, version 2.2.8* Before u r not deducting now u just doin deducting without giving notice Deducting because below 3000 aed?! U should make a notice before !!!!! ### 1/5 — Very bad service frustrating experience *2026-01-05, version 2.2.8* I have late update for the KYC from the bank and I have been waiting and following up for the two weeks since then no answer and no response for me. Every time I follow up the live chat is always like a robot. The phone number cannot called. The customer service team is really useless. I can’t even use my money for two weeks now. Really frustrating and every single time I follow up I have really which I was told every time to wait 6 days. ### 1/5 — TECHNICAL SUPPORT IS NOT GOOD!! *2026-01-05, version 2.2.8* I’ve been asking for an issue to be resolved and currently facing 2 issues already. The first one was resolved almost 3 weeks. While the current issue now, is still NOT yet resolved. I’ve been contacting call center for several times along with reaching out to chatbots yet it’s very useless to communicate with a very slow and not consistent service. Please do update your system for the convenience of your customers. ### 1/5 — Concern Regarding Missing IBAN Details in Transaction History on Hilal Bank Mobile Application *2025-11-13, version 2.2.6* A few days ago, I transferred an amount to another account using the IBAN number, without adding the beneficiary. The transaction was successfully completed. However, after two days, when I tried to review the transaction details in the app, I noticed that the IBAN number I had entered was not visible anymore. Instead, the app only shows limited information such as the transaction reference and amount. For verification or cross-checking purposes, especially if an issue arises after 2–3 days, it becomes quite inconvenient to confirm the recipient details. In other banking applications, the IBAN or beneficiary details remain visible in the transaction history for easy reference. I kindly request your team to review this matter and consider updating the application to display full transaction details, including the IBAN number used for transfers, even after completion. This will greatly improve transparency and help customers avoid confusion or the need to contact customer care repeatedly. Please look into this issue and let me know if there is any way to retrieve the IBAN details for my previous transaction. ### 1/5 — Disappointed with the experience *2025-10-23, version 2.2.4* I have been banking with hilal well over 3 years but recently dissatisfied with the app service and also call center executive response on me not able to access my money because the digital app is under maintenance a day of minee planned went to a toss because of the digital app team couldn’t resolve the issues with app accessibility. And respose from the call center support did not support my situation at all as he was very well clear on he couldn’t help me with my situation on accessibility of funds and once the issue is resolved on their side only would i be able to access anything. This experience has really having me consider other credible banks to associate with. ### 1/5 — Nonfunctional *2025-09-09* The app and the call center will always give you a hard time, prioritizing English selection over Arabic while the bank is in Arabic bank **Developer response:** Thank you for sharing your feedback. We're sorry to hear about your experience and we truly understand the importance of providing full support in Arabic. Your comment has been noted and shared with the relevant teams for improvement. Meanwhile, our app and Contact Centre are available in both Arabic and English and we'll continue working to make the experience smoother for all our customers. K.A ### 1/5 — App not logging *2025-07-28, version 2.1.6* Whenever I try to login my account into the app, it says I have tried many times, but if I change the number then in the same issue and I am doing this from two or three months trying to open, but it’s not opening. I also called customer support and informed them. I also wrote an email but still no one response. Please fix it. I need to use my bank. ### 1/5 — Poor customer support. *2025-06-01, version 2.1.2* The support team does respond, but they don’t provide any real solutions. It feels like they have no proper knowledge about the issues. Very disappointing experience. ## Most praised reviews (10 highest-rated) ### 5/5 — رائع *2025-12-12, version 2.2.8* تجرّبه مدهشه ### 5/5 — Easy Access *2025-08-08, version 2.1.8* The access to bank account opening is seamless, it takes less than 10minutes to open an account. Hassle free requirements, just two IDs needed and you're done. Highly recommended, top notch service! Thank you AlHilal! ### 5/5 — مشکر زبان فارسی وپشتوه اوردو اضافه نماید *2025-07-05, version 2.1.4* تشکر ### 5/5 — Absolutely love it ❤️ *2025-02-08* Al hilal bank app is great! Customer support is outstanding and the interface is user friendly. Highly recommended **Developer response:** We’re really grateful and appreciate you taking the time to share your rating with us. K.A ### 5/5 — Good *2024-12-04, version 2.0.4* Easy prossacing ### 5/5 — Futuristic App *2024-10-04, version 1.9.8* Very fast, customer friendly, easy to use. I’m impressed with your software and analysis ### 5/5 — Bank account details *2024-09-13, version 1.9.7* Best way of taking an account in an easy way! ### 5/5 — Feedback *2024-08-15, version 1.9.5* Very good thanks🩷 ### 5/5 — User friendly *2024-07-27, version 1.9.3* This app is user friendly and the best in the market for opening accounts for your children, where you can manage their accounts and yours all in a single mobile app ### 5/5 — Best Digital bank *2024-05-01* I have great experience with this Bank and this application, everything is clear and Very user friendly. **Developer response:** Hi, thank you for the 5-star rating! K.A --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*