# Al Hilal Mobile Banking App — user reviews > 22 indexed App Store user reviews of Al Hilal Mobile Banking App by al hilal bank pjsc, rated 4.54/5 from 1,084 ratings. - Source: https://appshunter.io/ios/app/al-hilal-mobile-banking-app/id536079278/reviews - App overview in markdown: https://appshunter.io/ios/app/al-hilal-mobile-banking-app/id536079278.md - Rating breakdown: 5★ 885 · 4★ 77 · 3★ 22 · 2★ 27 · 1★ 73 ## What do users think of Al Hilal Mobile Banking App? Overall sentiment: negative **Pros** - 👍 Excellent mobile banking app - 💡 Supports biometric login - 🚀 Fast and responsive **Cons** - 🐛 Frequent crashes and bugs - 🔒 Security issues with password reset - 👎 Outdated and poor user interface - 🔍 Difficult to navigate and use **Commonly reported bugs** - Login screen freezes - Money transfer issues - Compatibility problems with newer devices **Most requested features** - Support for Apple Pay and PayPal - Ability to switch between accounts easily - More frequent app updates - Improved Arabic language support ## Newest reviews (2 of 22) ### 1/5 — سيى *2014-12-16, version 1.7* لا يهتم للغة العربية (والله ماله داعي) ### 1/5 — سيء *2014-03-27, version 1.7* لا يهتم بالمستخدم العربي البرنامج باكملة باللغة الانجليزية ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot access it *2023-09-09* This app does not work at all. You go to log in, then it will not go further until you do an update. So you are forced to do the update. That makes you reset your passcode. Though it sends you a OTP and when you reset it, it tells you that there was a problem. Correct, I cannot access my account online or via App. No wo when I go online to my account. All of my money is gone. **Developer response:** Hello, Apologies for the inconvenience kindly share with us your contact details on customercare@alhilal.abudhabi to let the team assist you further! ### 1/5 — Horrendous App- worst online app ever *2019-05-14, version 3.0.1* Transferred money via online app to my another local account in UAE and its been 6 days its still not transferred. Money was deducted from my account and transfer charges as well but i have still not received it. Contacted Customer care they said to send email as they had no idea where the money has gone. Other banking apps allow you to transfer money internationally and that too without any charges and the money is transferred instantly. Extremely disappointed with the service. ### 1/5 — We waited to long to get an upgrade rather than downgrade *2019-04-07, version 3.0.0* Poorly done app other than the fresh look and feel. Can’t switch between accounts easygoing. have been having issues with money transfer which was never a challenge in the past. ### 1/5 — Please update the app *2018-11-05, version 2.0.7* For a bank as big as alhilal, you need to update your app as often as possible as it’s the new way of banking. Not updating your app not only causes bugs but is also a security risk. I really do hope you update it ### 1/5 — Fail *2018-11-03, version 2.0.7* Outdated. No support for iPhone X Very bad user experience Small fonts and labels When are you planning to release better new app!!!! ### 1/5 — ارجو التطوير! *2018-10-25, version 2.0.7* ارجو استغلال خاصيه البصمه وغيرها للدخول مثل البنوك الاخرى، ارجو تطوير واجهة المستخدم وجعلها صديقه للمستخدم، واجهة المستخدم قديييييمه جدا، ارجو اصافة خاصيه السحب عن طريق البرنامج. ### 1/5 — سيئ جدا جدا *2018-10-08, version 2.0.7* استخدامه معقد وكل مرة يرفض الرقم السري ### 1/5 — Needs a dramatic upgrade *2018-09-23, version 2.0.7* Guys we are in 2018, look at other banks apps. Change it please !! ### 1/5 — Unacceptable!! *2016-01-09, version 1.7* The App. Crashes every time I try to add a payment, crashes in the login screen, even crashes when doing simple browsing. Also the design of the app shows how much the bank really cares about it's costumes , it is a complete rubbish. Nothing is responsive, efficient nor working properly. I see that this is a creation of an amateur, and not from a big well known bank in the country, therefore a major update is needed, because this is just unacceptable!!! ### 1/5 — Crashing!!!!!!!!!!! *2015-10-19, version 1.7* Keeps crashing, look at ENBD's app is perfect. Update this. ## Most praised reviews (10 highest-rated) ### 5/5 — خليفه ا *2022-04-28, version 3.4.3* ممتاز **Developer response:** شكرًا على تعليقك، يسعدنا دومًا تقديم الأفضل لمتعاملينا. ### 5/5 — شكراً *2021-02-23, version 3.3.2* احسن واسهل تطبيق مر علي شكراً على مجهودكم ### 5/5 — Excellent Al Hilal Mobile Banking App *2019-03-26, version 3.0.0* Such an excellent job ... Thanks Al hilal bank team ### 5/5 — Its all about us *2012-08-14, version 1.2* THANKS AlHilal Bank, Always you are unique and lead ### 5/5 — Easy to use *2012-07-15, version 1.1* and full of featured ### 4/5 — حلو التطبيق *2023-03-27* التطبيق حلو بصراحة لكن يباله شوية سلالسه لانه يعلق بعض الأحيان **Developer response:** مرحبا، شكرا لتواصلك معنا ونعتذرعلى اي ازعاج تسببنا به, يمكنك تحميل تطبيق الهلال الرقمي للمزيد من الخدمات، للمساعدة يمكنك تزويدنا برقم التواصل علىCustomerCare@alhilal.abudhabi لرفع الطلب للقسم المختص، شكرا لك! ### 4/5 — Good start *2012-07-24, version 1.1* Well done & waiting for more services ### 3/5 — Laggy *2021-08-25, version 3.3.2* The app is slow and laggy ### 2/5 — Nice try but ... *2019-04-05, version 3.0.0* This bank is so behind on all aspects.the online experience here is the worst compared to other bank. I completely regret my decision to start dealing with it. Luckily, I still have my old bank account that is amazing and their customer service and internet banking is so convenient. ### 2/5 — Paypal *2019-03-26, version 3.0.0* I like the new version but the card doesn’t support paypal and Apple Pay why? Can you do support paypal? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*