# Al Mulla Exchange – Send Money — user reviews > 134 indexed App Store user reviews of Al Mulla Exchange by Al Mulla Exchange, rated 4.10/5 from 1,032 ratings. - Source: https://appshunter.io/ios/app/al-mulla-exchange-send-money/id1353932870/reviews - App overview in markdown: https://appshunter.io/ios/app/al-mulla-exchange-send-money/id1353932870.md - Rating breakdown: 5★ 650 · 4★ 149 · 3★ 72 · 2★ 54 · 1★ 107 ## What do users think of Al Mulla Exchange? Overall sentiment: neutral **Pros** - 🚀 Fast and reliable money transfers - 💡 Excellent customer service - 👍 User-friendly and intuitive app - 🔒 Secure transactions **Cons** - 🐛 Frequent app crashes and bugs - ⏱️ Slow transaction processing times - 📱 Unstable app performance - 🔄 Too many forced updates **Commonly reported bugs** - Login issues and account access problems - Beneficiary addition/editing not working - App freezing when checking exchange rates - Compatibility issues with newer devices **Most requested features** - Add Face ID/Touch ID support - Improve beneficiary management options - Provide more transparency on exchange rates - Enhance in-app notifications and alerts ## Newest reviews (16 of 134) ### 2/5 — Older version worked better. This version doesn’t allow you to share receipt and makes a loud sound *2026-06-22* Older version worked better. This version doesn’t allow you to share receipt and makes a loud sound **Developer response:** We regret the inconvenience you had to face. For better assistance please share your contact details with help@almullaexchange.com. We will be happy to assist you. ### 3/5 — Update *2025-10-07, version 1.3.845* To much update, it’s irritating ### 2/5 — Updates *2025-09-16, version 1.3.843* This app updates way too often, it’s getting really annoying. Kindly keep it stable. ### 3/5 — Issues *2025-09-05* I keep on clicking the purpose of transaction and it is not working and I can not go to the next step without it. **Developer response:** We regret the inconvenience you had to face. For better assistance please share your contact details with help@almullaexchange.com. We will be happy to assist you. ### 1/5 — NO SUPPORT *2025-04-29* No support at all, email? No reply, WhatsApp? Please visit branch. Branch? We will send email. Call center? Try to call you will be on hold for at least 20 minutes. And forced you to press 9 for calling you back WHOCH IS NOT GOING TO HAPPEN **Developer response:** Hello, sincere apologies for the inconvenience caused to you. Please share your contact details to help@almullaexchange.com for further assistance. ### 1/5 — Very bad customer service *2025-02-24* So poor customer service not have any information to help customers and tell me go to the branch if i can go to branch why u do online service so smart people **Developer response:** Hello. we are sorry to hear that the service you have received was not up to your expectation. We value your feedback and would like to to understand the issue better. Please write to help@almullaexchange.com ### 1/5 — Dhiraj *2024-07-27, version 1.3.804* Its so frustrating when every you open app for transactions its always so update, update,& update ### 2/5 — Low rated due to alternative days update and also its force update *2024-07-07, version 1.3.803* Due to force update on alternative days ### 1/5 — Frequent Updates *2024-06-28, version 1.3.801* Everytime I open app there is always Updates which Irritates me. Features wise its Good and Fast. Developers needs to think on Updates Schedules ### 1/5 — I don’t like *2024-06-24, version 1.3.801* every week need update ### 2/5 — مقترح *2024-05-20, version 1.3.793* اتمنى اضافه خاصيه لتغير اسم المستفيد حسب الرغبه ### 1/5 — Application update *2024-05-06, version 1.3.792* In my new iphone 15 pro max whenever i am trying to update the app its keep browsing and didnt start the update ### 1/5 — Forced to Update *2024-04-04, version 1.3.783* Dear team Kindly requesting you to please try to fix that update option when we in open that app it's always forcing us to update the app please try to fix it asap. ### 1/5 — سيء جدا *2024-04-04, version 1.3.783* تتصل بالشزكة. يقولون كل موظفينا مشغولين حاليا مع عنلاء لهرين اضغط رقم ٩ وسنعاود الاتصال. بك ، ولا يتصلون ابدا ، مو مرة وحدة. يسونها كذا مرة. يجذبون اقعد انطر يتصلون في ساعة ساعتين ارجع اتصل بعدها نفس ابكلام على يومين ما شفت احد اتصل فيني 👇👇👇👇👇👇👇👇👇👇بئس الشركة ### 1/5 — App always crash ! I can not add beneficiary *2024-02-29, version 1.3.750* App always crash ! I can not add beneficiary suddenly crashing and exit the app! ### 4/5 — Great *2024-02-10* Quick and reliable ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2026-06-25* After the update, the application did not open and give me a message to update but I have already updated it **Developer response:** We regret the inconvenience you had to face. For better assistance please share your contact details with help@almullaexchange.com. We will be happy to assist you. ### 1/5 — سيء *2026-03-04, version 1.3.859* سيء جدا لاتردون مكالمات ولا واتساب وجدا سيء ومعاملات معلقه ### 1/5 — Face id *2025-12-28, version 1.3.853* Face id in opening not working ### 1/5 — Repeated Update Prompt – Requesting a Permanent and Professional Fix *2025-11-26, version 1.3.848* It’s honestly surprising that the same issue is still happening every month. Every time I try to use the money transfer option, the app again forces the exact same update prompt. It genuinely feels like the updates are being pushed without proper testing, because the problem keeps coming back unchanged. A basic function like sending money should not turn into a monthly struggle. This repeated update loop is unprofessional and extremely inconvenient. ### 1/5 — Extreme delay *2025-11-03* This exchange is not recommended because of the delay. When other apps takes 5 to 10 mins. They need 10 hours or even more. **Developer response:** We sincerely regret any inconvenience you may have experienced. For better assistance, please share your contact details with us at help@almullaexchange.com . Our team will be happy to assist you further. ### 1/5 — Always update *2025-10-18, version 1.3.846* Whenever I open it’s showing updates it’s take 5 minutes. Better I open another app to send money ### 1/5 — Really annoying *2025-08-25, version 1.3.841* Every time asking update app, its really annoying ### 1/5 — Unnecessary updates *2025-08-10, version 1.3.836* Why there are so many updates every other week better find a good IT team which can fix problems for long period. ### 1/5 — Fraud *2025-08-06* When the rate is good they always have technical issues and you cannot do the transfer **Developer response:** We are really sorry to hear that and sincere apologies for the inconvenience caused to you. Please share your contact details to help@almullaexchange.com to further assist you. ### 1/5 — Application overview *2025-07-07, version 1.3.833* As they are offering fastest transfer system but their application technical support is very bad even i can say that very worst, it is basic when you are starting their service they will do your KYC with your mobile number and email id without that they are not allowing anyone to do a transaction. Still every time i face the problem they came up with solution that either your mobile number or email id not registered. Kindly do that… i dont understand if they are not following their basic principles then why they kept an technical support department eventhough they also dont know what to do and what not to do… I was using their services since last 6-7 months whenever i face problem they dont have solution so now i am not using their services and not recommending anyone to use this App. Very worst experience ## Most praised reviews (10 highest-rated) ### 5/5 — Spectacular *2025-12-09* It’s the best app for foreign currency exchange and western union. I don’t use any thing else. **Developer response:** Thank you for your trust. We are happy to hear this from you and we promise to always provide you with the best and live up to your expectations. ### 5/5 — ممتاز *2024-10-15, version 1.3.811* افضل منصه تحويل ### 5/5 — Customer service *2024-07-17, version 1.3.803* Above and beyond customer service. ### 5/5 — ا *2024-06-25, version 1.3.801* افضل تطبيق ### 5/5 — Fix the phone number bug *2023-03-25, version 1.3.450* After last update when i enter the phone number of the recipient, the app ask to enter the international code of the country. When I do this, there is not enough space to enter the whole number ?? Fix it ### 5/5 — افضل تطبيق *2023-02-12, version 1.2.429* افضل تطبيق للتحويلات الماليه . ### 5/5 — Kuwait *2022-12-03, version 1.3.411* برنامج جميل وسهل شكرا لكم ### 5/5 — Bino *2021-04-17, version 1.3.96* Efficient and smart application to send money. Best in kuwait. Every update make it for benecial to the users. Thanks Al mulla team. ### 5/5 — Excellent app *2021-03-24, version 1.3.88* Excellent app ### 5/5 — Mr Sameh *2021-01-31, version 1.3.63* Very nice Application --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*