# Al Rayan Bank UK Authenticator — Access Al Rayan Bank UK portal > Secure authentication app for Al Rayan Bank UK online banking portal. (iPhone/iPad app by Al Rayan Bank PLC.) - Source: https://appshunter.io/ios/app/al-rayan-bank-uk-authenticator/id1501951229 (this page in markdown: same URL + `.md`) - Developer: [Al Rayan Bank PLC](https://appshunter.io/developer/1061102012) - Category: Finance - Price: Free - Age rating: 4+ - Requires: iOS 8.0 · 8 MB - Languages: English - Released: 2021-03-15 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/al-rayan-bank-uk-authenticator/id1501951229/reviews.md ## What is Al Rayan Bank UK Authenticator? Al Rayan Bank Soft Token Authenticator At Al Rayan Bank we recognise how important it is for our customers to bank with us online, quickly, conveniently and securely. The Al Rayan Bank Soft Token 'Authenticator' app ensures secure ‘Strong Customer Authentication’ and enables you to view your accounts online without downloading the Mobile Banking App or using a Hard Token device. How does it work? Use the app to scan authentication images that will be displayed in your Digital Banking desktop portal. Once an image is scanned, the app will display an authentication code for use when you log in to Online Banking and complete transactions. Why Choose the Soft Token • It's compatible. The Soft Token Authenticator is compatible for IOS 8 and above. • It's portable. If you access your accounts from multiple locations, or if you run a business and require multiple administrators to access your accounts - and don't want to use the Mobile Banking App - the Soft Token allows you to do this, quickly and securely. • It's free. The soft token is free for all users and you can download as many as you require More information You can contact us by calling 0800 4086 407 (Monday to Friday 9am to 7pm, or on Saturday from 9am to 1pm BST). ## Key features - Secure Strong Customer Authentication - Scan authentication images - Generate authentication codes - Access online accounts - Alternative to Mobile Banking App - Alternative to Hard Token device ## Recent user reviews (10 of 22) All indexed reviews: https://appshunter.io/ios/app/al-rayan-bank-uk-authenticator/id1501951229/reviews.md ### 1/5 — Doesn’t work. *2024-11-24* I’ve been sat here for an hour trying to log into my account. This authentication app doesn’t work. It’s so frustrating! We shouldn’t have to deal with this! I need to access my account but because I changed my phone I had to re register. An absolute nightmare! ### 1/5 — Al-Rayan Bank Authenticator app *2024-10-17* Just spent a third soul-sucking fruitless session with customer service trying to access my fixed term deposit account. I still cannot proceed and access my account. I note this app scores 1 star! Who was the genius who insisted this was superior to what all other banks do and simply send a 6-digit authentication code for us to submit and then access our account?? I shall wait until November 2025 when my fixed term deposit matures and hope management has seen the light and dispensed with this system. Otherwise I will have to try again, withdraw all my fund and never go near Al Rayan Bank again! Your love affair with digital access is pathetic! Dr Grant Benfield ### 1/5 — Dreadful *2024-09-29* Hard, inconvenient and highly not intuitive. Device registration is the hardest part and is not well described anywhere. No help or guidance to use this rubbish. ### 1/5 — Can’t login *2024-09-04* Neither the app nor the desktop version allows you to log in, likely due to an authentication issue with the main server. They are pushing customers to use their digital platform, which isn't functioning properly. It's baffling how this bank operates with such decision-makers at the top. ### 1/5 — Worst app and bank *2023-12-30* I can’t access by bank accounts because this piece of **** app won’t even open! ### 1/5 — New phone can’t open app *2023-11-07* I have a new iphone and not able to open my app or use this Authenticator to help! ### 1/5 — Al rayan customer *2023-10-20* Absolutely useless. I can’t open either my banking app or desktop digital banking. And they don’t open on weekends to give customer assistance. Shambles. Time to move all accounts to another bank that knows what they are doing ### 1/5 — Al Rayan Bank Authenticator *2023-10-12* Can’t access my accounts on either desktop or mobile. App just doesn’t work. And phoning is a nightmare. ### 1/5 — Awful *2023-07-14* I have never got this app to work. Every time I login and am asked to scan the image absolutely nothing happens. I can easily access my 3 other banks and PayPal, but this is hopeless ### 1/5 — Doesn’t work! *2023-06-26* Hopeless! I now can’t access my accounts either via PC or iPhone App. This security ‘update’ seems to be a shambles as I see I’m not alone in not being able to make this work. ## Frequently asked questions about Al Rayan Bank UK Authenticator ### What is Al Rayan Bank UK Authenticator used for? Al Rayan Bank UK Authenticator is used to provide secure 'Strong Customer Authentication' for accessing your Al Rayan Bank UK digital banking portal. It allows you to generate authentication codes by scanning images displayed on your desktop. ### How does Al Rayan Bank UK Authenticator work? You use the Al Rayan Bank UK Authenticator app to scan authentication images shown in your Digital Banking desktop portal. After scanning, the app provides an authentication code needed for logging in and completing transactions. ### Is Al Rayan Bank UK Authenticator free to use? Yes, the Al Rayan Bank UK Authenticator is completely free for all users. You can download as many instances of the soft token as you require without any cost. ### What devices is Al Rayan Bank UK Authenticator compatible with? The Al Rayan Bank UK Authenticator is compatible with iOS 8 and above. It is supported on iPhone, iPad, and iPod devices. ### When was Al Rayan Bank UK Authenticator last updated? The latest version of Al Rayan Bank UK Authenticator is 1.1.1, which was last updated on March 16, 2021. The app was initially released on March 15, 2021. ### What are the operating hours for Al Rayan Bank UK customer support? You can contact Al Rayan Bank UK for support by calling 0800 4086 407. Support is available Monday to Friday from 9 am to 7 pm, and on Saturdays from 9 am to 1 pm BST. ### Does Al Rayan Bank UK Authenticator require the Mobile Banking App? No, Al Rayan Bank UK Authenticator is designed to enable you to view your accounts online and complete transactions without needing to download the separate Mobile Banking App or use a Hard Token device. ## Version history (last 3 releases) ### 1.1.1 — 2021-03-16 New icons and in-app images to help improve customer usability ### 1.0.9 — 2020-03-20 Error message improved if user scans invalid Cronto image. ### 1.0.7 — 2020-03-14 No release notes. ## Apps similar to Al Rayan Bank UK Authenticator | App | Rating | Price | Category | | --- | --- | --- | --- | | [HBL Bank UK Mobile Banking](https://appshunter.io/ios/app/hbl-bank-uk-mobile-banking/id1524625679) | 4.8 (5) | Free | Finance | | [The Access Bank UK](https://appshunter.io/ios/app/the-access-bank-uk/id1607080860) | 3.5 (2) | Free | Finance | | [DNBCnet](https://appshunter.io/ios/app/dnbcnet/id1536242101) | 5.0 (6) | Free | Finance | | [QNB Mobile](https://appshunter.io/ios/app/qnb-mobile/id426172922) | 4.2 (1,668) | Free | Finance | | [Nomo - Digital Sharia Banking](https://appshunter.io/ios/app/nomo-digital-sharia-banking/id1550582839) | 4.8 (3,569) | Free | Finance | | [KBL MOBILE Plus](https://appshunter.io/ios/app/kbl-mobile-plus/id1448228023) | 3.2 (63) | Free | Finance | ## More apps by Al Rayan Bank PLC - [AlRayan Bank UK](https://appshunter.io/ios/app/alrayan-bank-uk/id1061102013) - [AlRayan Bank UK Business](https://appshunter.io/ios/app/alrayan-bank-uk-business/id1499475534) All apps by Al Rayan Bank PLC: https://appshunter.io/developer/1061102012 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*