# Al Skin Scanner: mole, rash id — user reviews > 63 indexed App Store user reviews of Al Skin Scanner by SWIFTTOUCH APPS LTD, rated 4.30/5 from 550 ratings. - Source: https://appshunter.io/ios/app/al-skin-scanner-mole-rash-id/id6738127896/reviews - App overview in markdown: https://appshunter.io/ios/app/al-skin-scanner-mole-rash-id/id6738127896.md - Rating breakdown: 5★ 411 · 4★ 41 · 3★ 21 · 2★ 10 · 1★ 67 ## What do users think of Al Skin Scanner? Overall sentiment: negative **Pros** - ✅ Detected actual skin cancer cases early - 💡 Innovative AI-powered skin analysis tool - 🎯 Helpful for mole assessment and monitoring - 👍 User-friendly interface for some users **Cons** - 💳 Deceptive billing practices on free trial - 🎲 Inconsistent and unreliable scan results - ⚠️ Provides false positive cancer diagnoses - 🐛 Photo upload and processing failures - ⏱️ Extremely slow 10-minute scan times - ❌ No transparency on accuracy or credentials - 🚫 Difficult or impossible to cancel subscription - 😰 Causes unnecessary anxiety with false alarms - 💰 Expensive subscription pricing - 🔧 Poor customer support and unresponsive team **Commonly reported bugs** - Inconsistent results from multiple scans of same lesion - Photo not acceptable error despite proper lighting and angles - App freezes during scan processing - Automatic charging despite free trial selection - Loading screen hangs indefinitely - Error codes without clear resolution guidance - Unauthorized iTunes/Apple Pay charges - Inability to view results without paid subscription **Most requested features** - Photo upload capability from gallery - Ability to cancel subscription within the app - Detailed accuracy and methodology information - Faster scan processing times - Support for rash and non-mole skin conditions - Clearer disclosure of trial terms before charging ## Newest reviews (13 of 63) ### 4/5 — Very cool tool!!! *2026-06-01, version 1.2.4* Agreed with what the dermatologist said! ### 3/5 — Beware, not forthcoming *2026-04-29* I am finding it difficult to stop the auto payment. You cant do it thru the app, you have to go to the app page, which they dont give you a clear link for. It is intentionally difficult to stop and the free trial period says 3 days but you have to stop it 24 hours before the 3 days. It is such a sneaky way to do business. Buyer beware! **Developer response:** Subscriptions are managed directly through your Apple account, not inside the app. This is Apple’s standard system, and as developers we don’t have control over payments or cancellations. That’s why the process happens in your Apple ID settings. The free trial duration and renewal terms are shown on the paywall and in Apple’s confirmation screen before you subscribe. Apple also requires cancellation at least 24 hours before renewal to avoid being charged. We appreciate your feedback and will look into making this clearer in the app. ### 1/5 — Terrible app *2025-12-25, version 1.2.4* Its not free. Has a 7 day trial but does not diagnose rashes. Just tells you if its low or high risk for skin cancer. ### 1/5 — Do not waste your time *2025-11-23, version 1.2.4* Being forced to wait 10 minutes for a free scan whilst being unable to use your phone for anything else during that 10 minutes is honestly so annoying! This does not entice me to spend money on your app it just makes me want to give you a 1 star review and delete the app! ### 1/5 — DONT USE *2025-11-21, version 1.2.4* I used this app to see if my mole was skin cancerous but just to do one scan you have to pay….. I just went to a skin specialist and turns out my mole was cancerous ### 1/5 — Unauthorized transactions *2025-11-19* This app took money out of my iTunes account without my approval. When I complained there was no response. Stay away!! **Developer response:** We actually replied to your message the next day — please check your inbox or spam folder. Just to clarify: all payments and subscriptions are processed only by Apple, and we cannot charge anyone directly. If you still need help, feel free to contact us again. ### 1/5 — No way to cancel *2025-11-18, version 1.2.4* I can’t find a way to cancel this app. ### 1/5 — Said I had skin cancer when I didn’t *2025-11-14* This app said that I had skin cancer in several different spots went to the dermatologist turned out to be totally incorrect. Don’t use this, especially if you have anxiety. **Developer response:** We’re glad to hear that you’re safe and that your dermatologist confirmed everything is fine. Our app is not a replacement for a professional medical diagnosis — it’s designed to help users monitor changes and stay aware of potential concerns. It’s great that you took the responsible step of seeing a doctor. You can continue using the app for ongoing skin monitoring over time. ### 1/5 — Don’t use *2025-10-29* Each time you scan it changes the potential diagnosis. Worthless. **Developer response:** Photo quality is crucial for obtaining accurate results. Please ensure the image is well-lit, in focus, and centered on the specific skin area you want to analyze — this helps the AI provide clearer and more consistent assessments. ### 1/5 — Scam *2025-10-19, version 1.2.4* Can’t even see your results u less u pay for the subscription. Do not get this false advertisement!!! ### 1/5 — Couldn’t get an answer *2025-10-15* No photo I uploaded was clear enough to get any useful feedback. While I was in the process of canceling my subscription my phone shut down unexpectedly, and as I tried to figure out what happened I was too distracted to double check. Then I got an email that it had renewed at the weekly rate. I can’t get a refund from Apple and I’m dealing with surprise charges. **Developer response:** We’re sorry to hear about your experience. If you’re comfortable, please send your skin photo to our support team at support@swifttouchapps.com. Our medical advisors will review it and help provide accurate feedback. Regarding billing and refunds, all subscriptions are managed entirely through your Apple ID account, not by us as developers. You can request a refund directly from Apple by visiting: reportaproblem.apple.com We appreciate your feedback and hope we can assist you further via email. ### 1/5 — So slow *2025-09-21, version 1.2.4* 10 minute waiting time to do a scan. App has to be open and active at the time. Don’t bother. ### 2/5 — Unsubscribe through the iPhone settings app *2025-09-03* Not sure why the unsubscribe is not in the app (it’s so you get frustrated or forget). Anyway, decent idea and I hope it gets better with time. Didn’t give me anything helpful and you gotta see a professional to be sure or get most treatments 🤷 **Developer response:** Subscriptions and billing are processed and controlled by Apple via your Apple ID - developers don’t handle payments or cancellations. That’s why subscription management lives in the iPhone Settings app and not inside third-party apps. Our app is designed for early warning and continuous tracking to help you notice changes over time and decide when to see a professional (it doesn’t replace medical care). ## Most critical reviews (10 lowest-rated) ### 1/5 — Not a free trial *2026-07-08, version 1.2.4* It stated that I would start a free trial and it charged me immediately! ### 1/5 — Awful *2026-06-20* They press you for money immediately and the scan didn’t provide any feedback. **Developer response:** We’re sorry to hear that you had a disappointing experience. Our app includes a free trial, so no payment is required immediately when starting the trial period. After a scan is completed, you can view detailed results, read related educational articles, and even chat with our AI assistant for additional information and explanations about the findings. If something didn't work as expected, we'd appreciate the opportunity to learn more and improve the experience. ### 1/5 — Do not buy! *2026-05-28, version 1.2.4* I signed up for the free trial, charged me $59.99 and refused to refund me! Further, I took multiple photos of a mole, and it came back with a different option each time. Update: app developer advised me to “report a problem”, yet that has provided no recourse as the app developer has refused a refund. No bueno. ### 1/5 — Falsely telling me I have cancer *2026-05-28, version 1.2.4* Telling me I have cancer when the rash I have is from wild plants… DO NOT TRUST THIS APP ### 1/5 — Can’t cancle subscription. Terrible app! *2026-04-26* This app wouldn’t take photos for me, and canceling the subscription isn’t straightforward. This app is predatory and I’ll take down my review once my subscription is cancelled. **Developer response:** Subscription management is straightforward, but it’s handled directly through your Apple account, not inside the app. As developers, we don’t have control over payments or subscriptions. Once you cancel via your Apple ID settings, no further renewals will occur. Regarding the photo issue, could you please share more details about what exactly wasn’t working when taking pictures? This will help us understand and fix the problem. Please make sure camera access is allowed for the app in your iPhone settings. If it still doesn’t work, feel free to contact us, and we’ll help you fix it. We’re here to help. ### 1/5 — Diff Every time *2026-03-14, version 1.2.4* I scanned my mole in good light like 10 times. It came back different almost every time. Ridiculous ### 1/5 — Charged for free trail *2026-03-11, version 1.2.4* I wanted the three day trail and I said I wouldn’t be charged until the 14th as soon as I confirmed the trail I was immediately charged, that is absolutely ridiculous why offer a free trail and then steal my money. ### 1/5 — Doesn’t provide detail on accuracy or ability *2026-02-25* This app charges & says it gives me a risk score about a lesion on my leg but no where can I find if it’s accurate or not!! Like how can you tell me it’s “not risky” with out any evidence that you know what you’re doing! This is potentially incredibly dangerous if god forbid turns out to be melanoma again! **Developer response:** You can see the risk score directly on the scan results page after completing a scan. The result shows the evaluated risk level along with supporting information. Our team works closely with medical professionals to continuously adjust and improve the AI knowledge base to keep it aligned with current medical standards. The system is designed to provide fast risk assessment based on visual analysis, and you can rely on it as an early screening tool. That said, the app does not replace a doctor visit. It helps highlight potential concerns quickly, without waiting for appointments, and allows you to monitor and track changes in your skin over time with ease. We understand how important accuracy is, especially with a history of melanoma, and we continuously improve the system to make it more reliable and informative. ### 1/5 — Don’t bother *2026-02-12* All it gives you is error codes and keeps telling me to use a flash. The flash was used. If I get it any brighter you won’t be able to see what I’m asking about. **Developer response:** If you’re seeing error codes, please try redoing the scan once more in steady natural light without strong shadows. Sometimes very bright direct flash or overexposure can actually reduce image quality and cause detection issues. Make sure the camera is clean, the area is in focus, and only the spot you want analyzed is visible in the frame. Holding the phone steady for a few seconds before taking the photo can also help. If the issue continues, please contact our support team so we can look into it further. ### 1/5 — Not free *2026-01-18, version 1.2.4* It’s a free trial not free! I hate downloading apps to find this… waste of time ## Most praised reviews (10 highest-rated) ### 5/5 — Correctly diagnosed a mole I had ignored *2026-06-20* Correctly diagnosed a mole I thought had just scarred poorly as basal cell carcinoma. Very scary at first, but made me get it checked out and will be having it removed in 2 weeks **Developer response:** Thank you for sharing your experience! Stories like yours are exactly why we built this app. While it is not a replacement for a medical professional, it can help people notice potential concerns earlier and seek medical advice when needed. We’re proud to have played a small part in helping you take action. We wish you a smooth recovery, good health, and all the best moving forward! Thank you for trusting our app! ### 5/5 — Good I think *2026-01-22* Made me feel better lol **Developer response:** We’re really glad it helped you feel better! Thank you for taking the time to share your experience. ### 5/5 — . *2025-11-22, version 1.2.4* . ### 5/5 — Mole *2025-11-20, version 1.2.4* Back ### 5/5 — Bradley *2025-09-17, version 1.2.4* Bumps under arm ### 5/5 — Right thigh *2025-09-08, version 1.2.4* Large sport ### 5/5 — Right shoulder *2025-09-02, version 1.2.4* 9/30/2025 ### 5/5 — Potentially lifesaving *2025-09-01* I’m very grateful for this app. I was getting a little worried about a place on my neck but not too terribly concerned. I tried the app just to see if it could at least identify the spot. Four scans suggested either cSCC or Basal Cell with a risk of 95%. If I’d not seen the ad for this app I’d have let it go. I’m making an appointment with a dermatologist now. Thank you so much for creating something that has an actual impact on lives in a positive way. Sincerely, Staci B **Developer response:** We’re incredibly proud to build a product that helps people stay safe and healthy. Your story means a lot to our team and motivates us to keep improving the analysis engine! We hope you stay safe and healthy - thank you for the wonderful review! ### 5/5 — 100% detected my hubby’s skin cancer *2025-08-22* I got this to check my skin for any signs of skin cancer and after about 20 benign lesions results I switched to my husband. He had a few of the same results as I had and then he said oh check this on the back of my hand. It was a pea sized hard calloused looking bump. He said it had been there about 2 weeks. I scanned it and it said cancer! We panicked and went to the dermatologist this past Monday. He had that and another area I hadn’t scanned biopsied and he got the results today from dermatologist that both are squamous cell carcinoma. The one on his hand was labeled as invasive. So thank you to this app! It has not only squashed some fears but at the same time alerted us to something that thankfully can be treated early!! **Developer response:** We’re incredibly glad to hear your husband is safe and that our app helped prompt timely action — this means a lot to us. We’re always working to improve the experience and analysis to be as helpful as possible. If you ever have ideas or feedback, please contact us at support@swifttouchapps.com. Wishing you both good health! ### 5/5 — Ross mole *2025-08-15, version 1.2.4* Nothing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*