# Alabama Blue — user reviews > 207 indexed App Store user reviews of Alabama Blue by UTIC Insurance Company, rated 4.50/5 from 7,717 ratings. - Source: https://appshunter.io/ios/app/alabama-blue/id575334715/reviews - App overview in markdown: https://appshunter.io/ios/app/alabama-blue/id575334715.md - Rating breakdown: 5★ 6,384 · 4★ 446 · 3★ 158 · 2★ 152 · 1★ 577 ## What do users think of Alabama Blue? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient access to information - 💡 Helpful features like finding in-network providers **Cons** - 🐛 Frequent app errors and crashes - 🔍 Difficulty navigating and finding information - ⏱️ Slow loading times - 🔒 Issues with login and account verification **Commonly reported bugs** - Blank pages and unresponsive buttons - Incorrect or outdated information displayed - Repeated error messages when trying to access features **Most requested features** - Add option to download Explanation of Benefits (EOB) - Improve search functionality for finding in-network providers - Integrate with digital wallets like Apple Wallet - Provide more detailed plan and coverage information ## Newest reviews (13 of 207) ### 2/5 — Hard to find a Dr *2026-08-12, version 5.16.3* Try finding a Dr on this app. Crazy format. Filter doesn’t work very good. iPhone app impossible to search. iPad a little better. ### 2/5 — Useless *2026-05-30, version 5.16.0* This app does not help you find providers. Does not let you see your claims. It just has you log in over and over and shows your policy number but there is no actual benefit to using it. I’ve never seen a states blue cross blue shield this pathetic. ### 1/5 — Bad customer service *2026-05-01, version 5.15.3* 0 ### 2/5 — Prescriptions *2026-04-20, version 5.15.3* The prescription part will not convert over from the blue cross app. Why can’t it be included in the blue cross app. ### 1/5 — Bad update *2026-04-19, version 5.15.3* New update makes more difficult then before ### 3/5 — Kinda slow *2026-04-09, version 5.15.3* Still getting used to navigating but its alittle slow ### 4/5 — Good App needs some tweaks *2026-04-02, version 5.15.3* I use this app several times a week. There are some things that could work better ### 1/5 — Doesn’t work *2026-03-21, version 5.15.3* Doesn’t work and slow ### 1/5 — Unable to view claim details *2026-03-19, version 5.15.3* It would be nice to actually see the itemized claims. ### 1/5 — Prescription payment website *2026-03-09, version 5.15.3* Doesn’t ever work always gave to call ### 1/5 — Never work correctly *2026-03-04, version 5.15.3* Never works correctly ### 2/5 — App is not working *2026-03-02, version 5.15.3* Every time I open this thing it tells me it can’t open and ask me to dismiss or log out. Whats the point if I can’t even look up a Dr on this thing to help me know what is what ### 1/5 — Out of pocket button *2026-02-21, version 5.15.3* Will not load. None of the buttons will load. It’s not helpful on her. And if the app is open and all you have to do is click the item. It’s not on our side. ## Most critical reviews (10 lowest-rated) ### 1/5 — I hate blue cross *2026-08-13, version 5.16.3* Blue cross is evil. ### 1/5 — Auto pay was off *2026-08-02, version 5.16.3* I set up for auto pay and it didn’t debt my account. It was off. ### 1/5 — July version sucks *2026-07-31, version 5.16.3* Current version got rid of the easy access deductible and out of pocket numbers Shame on you! ### 1/5 — My medication that I’ve been taken for years for diabetes is costing me $650.00 + ??? *2026-07-09, version 5.16.2* My medication that I’ve been taken for years for diabetes is costing me $650.00 + ??? ### 1/5 — Prescriptions *2026-06-25, version 5.16.1* I have to pay full price for my prescription’s upon pickup. Then apply for reimbursement online and it takes weeks to get my $ back. ### 1/5 — Rewards? *2026-06-23, version 5.16.1* App is amazingly unintuitive and difficult to use. Apparently i get rewards at some point? But there is no way to redeem them? Seems usefull :/ ### 1/5 — Old app was much better *2026-06-18, version 5.16.1* I cannot get in to see other dependents ! Ridiculous ### 1/5 — Bad *2026-05-26, version 5.16.0* Horrible user interface. Incredibly confusing to find what you are looking for. ### 1/5 — Drew *2026-05-19, version 5.16.0* Not covering treatment ### 1/5 — They can’t even update anything *2026-05-14, version 5.16.0* We have been talking to these people for weeks telling them that our app shows nothing, even there system showed nothing, yet we have almost met out deductible, out of pocket, and family out of packet. It still says $0.00. App is a joke ## Most praised reviews (10 highest-rated) ### 5/5 — Right at my finger tips *2026-07-05, version 5.16.2* The Alabama Blue has made my life so easy when I am trying to find out information on claims, referrals, changing primary physicians and more. I like being able to setup my payments automatically and changes when I need to make them without hassles. Please don’t change a thing. Thank you, ### 5/5 — Thank you *2026-05-16, version 5.16.0* Very easy to use the app, I have sent a few messages to blue cross and blue shield. They have always responded within a reasonable timeframe. I am very satisfied with our blue cross and blue shield of Alabama health insurance. My wife has had a lot of health issues lately and it’s been a long process. I appreciate how much BCBS has helped. Thanks so much. ### 5/5 — Easy *2026-04-28, version 5.15.3* App is easy to manage. ### 5/5 — Never had a issue *2026-04-07, version 5.15.3* Every time I needed medicine to see a dr, or needed a test, medication, I had it and it was done. ### 5/5 — Excited! *2026-02-23, version 5.15.3* This is such a great resource, I’ve just started using the app! ### 5/5 — Great app *2026-01-30, version 5.15.3* Very easy to use and helpful ### 5/5 — I love my insurance!! *2026-01-27, version 5.15.3* I got an unexpected $4k boost from my insurance and it was right on time! Thank you BCBS and God! ### 5/5 — Easy to Use *2026-01-24, version 5.15.2* The Alabama Blue app is very user friendly and very easy to use. All the information and services I need are right at my fingertips! ### 5/5 — Review Of App Usage *2025-12-11, version 5.15.2* Easy To Use App Coverage Details Everything In One 5 Stars All Around ### 5/5 — Peehip *2025-12-03, version 5.15.2* Love the Alabama blue --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*