# Alamo - Car Rental — user reviews > 133 indexed App Store user reviews of Alamo by EAN Services, LLC, rated 4.90/5 from 23,350 ratings. - Source: https://appshunter.io/ios/app/alamo-car-rental/id1434891109/reviews - App overview in markdown: https://appshunter.io/ios/app/alamo-car-rental/id1434891109.md - Rating breakdown: 5★ 22,039 · 4★ 998 · 3★ 138 · 2★ 38 · 1★ 137 ## What do users think of Alamo? Overall sentiment: negative **Pros** - 👍 Easy to use app - 👍 Efficient car rental experience - 👍 Friendly and helpful staff - 👍 Clean and reliable vehicles - 👍 Affordable prices **Cons** - 🐛 Frequent app crashes and errors - 🐛 Session timeouts and login issues - 🐛 Reservation and booking problems - 🔍 Poor customer service - 💰 Unexpected charges and fees **Commonly reported bugs** - Session timeout errors - Reservation booking failures - Compatibility issues with certain devices - Incorrect pricing and charges **Most requested features** - Improve app stability and reliability - Enhance reservation and booking functionality - Provide better customer support channels ## Newest reviews (11 of 133) ### 3/5 — No Apple Wallet integration *2026-07-19, version 7.18.0* App Store says this app supports Apple Wallet. In what way? I can’t find one. ### 3/5 — Glitching *2026-07-08, version 7.17.0* App is glitching ### 3/5 — can no longer save a credit card *2026-03-07, version 7.15.0* at some point Alamo seems to have removed the ability to save a credit card, both in the app and on the website. That really slows down the process of booking a "skip the counter" reservation. Oddly the sister apps for National and Enterprise still allow me to save a credit card. So I'll be using one of those companies going forward unless Alamo is the only choice at a location. ### 3/5 — Accessible current and future rentals but inaccessible past rentals *2025-12-14, version 7.13* I have had good experiences renting with Alamo and using the app — besides how slow it is on iOS compared to Android — for current and future rentals. However, when I tried to access my past few rentals booked through Costco Travel, the app always “spins and loads” and jump me out of the past rental details (i.e., I cannot browse anything). Please have this fixed as it’s also happening to my Android phone. ### 2/5 — Brutal *2025-06-06, version 7.10* Spend some money on IT come into this century. ### 3/5 — Good but flawed *2025-06-04, version 7.10* Smooth UX but the keyboard gets stuck and blocks the done button when adding flight info and trying to back out of it. Also the add passenger and add flight info are maybe too big? Too easy to hit by accident. Otherwise good app. ### 3/5 — Slow app. Every page has a loading circle that comes up. *2025-05-29, version 7.10* 3.5 stars simply because it is slow loading pages. Most of the app is easy to navigate, but there are a few things that were a little challenging to locate, including where to change the password. ### 3/5 — Slow app. Every page has a loading circle that comes up. *2025-05-17* A few things were a little challenging to locate, for instance it was difficult to find where to change the password. Account information and profile changes. need to be easy, especially updating compromise passwords. ### 5/5 — Excited *2025-05-15, version 7.10* Haven’t used this company yet but excited for our future trip! ### 5/5 — Worked for me. *2025-05-09, version 7.10* Easy set up and functioning for me. ### 3/5 — Clunky and slow, poorly designed *2025-05-03, version 7.9.1* Surprisingly user unfriendly. Clunky, slow, inefficient design, mostly a waste of time. It would help a lot if those who designed it actually used it themselves in real life…. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very Disappointing Experience with Alamo *2026-08-27, version 7.19.0* I would strongly recommend carefully checking your charges and making sure you are not paying for services or coverage you never requested ### 1/5 — Horrible Customer Service/Scummy Comapny *2026-04-07, version 7.16.0* Will never use this app or company to rent a car again. Got into an accident that wasn’t even our fault. Tried to contact support during the accident and they could not get us to the right person to get the necessary information. By the time we got everything figured out after looking like fools during this process we were told that we should not have to pay for damages as the accident was not our fault. We followed the directions that were given to us during this phone call. We returned the car the next day and went out of our way during our vacation to get the necessary information that was asked for. This information was then given to the people at the drop off location and we were told that everything looked great. A couple months go by and we get a bill in the mail for damages to the car and that we were at fault after they did their “review” despite this not being the case and the other driver even admitted that it was their fault! On top of this, they even provided pictures of the damages and some of the damages that were noted in the pictures were already present on the vehicle before we even drove it off the lot! So they’re trying to make us pay for damages that were not our fault and damages that were already present on the car before this accident! I usually don’t leave reviews but this was a very terrible experience and scummy on their end. I guess you’re just a free punching bag when you rent a car because no matter what you’ll be at fault for the recklessness of others while they don’t have to pay a dime. ### 1/5 — RESERVATION WAS USELESS *2025-12-26, version 7.13* Had a confirmed reservation with Alamo at the airport, but when I arrived they said there were no cars available. The app was still showing multiple options, which made it even more frustrating. No explanation, no help. Very disappointing experience. ### 1/5 — App No Funcional *2025-12-26, version 7.13* La app se encuentra en modo de desarrollo, el front está mal ### 1/5 — Mal servicio *2025-11-20, version 7.13* Dan un mal servicio . No lo recomiendo ### 1/5 — App not working *2025-11-03, version 7.13* What’s wrong with the app??? I have installed and disinstalled several times and still not working…. All titles, menus are showed as if they were still under construction😩😩😩 ### 1/5 — App not Working *2025-10-03, version 7.13* Keep trying to use app for upcoming trip, but shows errors. Tried updating & then deleting then downloading again but still shows error. ### 1/5 — An error has occurred error loop *2025-05-19, version 7.10* It just goes in a loop, throwing up an error box. Not very functional. ### 1/5 — Made it worse *2024-12-27, version 7.6* Alamo app keeps on crashing with showing error. Updated, deleted and redownloaded with same issue. Completely useless app if you can’t even get to the app. ### 1/5 — Terrible Customer Service *2024-09-18, version 7.4* They tax everything they can. I just added coverage for 29.99/day which is 89.97 for 3 days and they’re charging and and extra 29 on taxes. I spoke to an “escalation supervisor” Nina to ask why the extra charge and she hang up on me without and explanation. They don’t care about their customers. Why would I want pay extra on every rental? Horrible service! ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-04-24, version 7.16.0* Great app. Very easy to use. ### 5/5 — Excelente empresa *2026-04-12* Recomendo muito essa empresa ### 5/5 — Reliable *2026-03-20, version 7.15.0* Always reliable, Alamo is our first choice for car options, upgrades and great service ! ### 5/5 — Excelente *2026-02-05, version 7.14.0* Excelente app ### 5/5 — Love Alamo *2026-01-26, version 7.14.0* A friend recommended Alamo and I am very happy with them. ### 5/5 — Great *2025-11-01, version 7.13* Very trustworthy ### 5/5 — Best car rental *2025-10-26, version 7.13* Alamo is our favorite rental car company. The staff is very friendly, the process to pick up and drop off is seamless. We highly recommend. ### 5/5 — Easy and Affordable *2025-09-19, version 7.12* Switched from Hertz, such a better app and prices ### 5/5 — Love it *2025-07-25, version 7.12* Great app, easy to use, good service ### 5/5 — Álamo *2025-06-07, version 7.10* Easy and good prices --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*