# Alamo Drafthouse — user reviews > 292 indexed App Store user reviews of Alamo Drafthouse by Alamo Drafthouse Cinemas LLC, rated 2.40/5 from 810 ratings. - Source: https://appshunter.io/ios/app/alamo-drafthouse/id477620444/reviews - App overview in markdown: https://appshunter.io/ios/app/alamo-drafthouse/id477620444.md - Rating breakdown: 5★ 184 · 4★ 56 · 3★ 75 · 2★ 102 · 1★ 393 ## What do users think of Alamo Drafthouse? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Convenient ticket purchasing - 💡 Integrated loyalty program **Cons** - 🐛 Frequent app crashes and glitches - 🔒 Security and payment issues - 💰 Excessive fees and charges **Commonly reported bugs** - Tickets not showing up in app - Payment processing failures - Inability to use season pass **Most requested features** - Apple Pay and Apple Wallet integration - Improved app stability and performance - Better customer support and communication ## Newest reviews (19 of 292) ### 1/5 — Defective app *2026-08-15, version 7.1.2* Everyone I attempt to use the app it locks up during payment ### 1/5 — Steals money from you *2026-08-13, version 7.1.2* You can buy a subscription tot heir season pass which gets locked to your device, you can’t buy tickets on any other device with your pass after that. They can lock you out of logging in, unable to cancel your membership or buy tickets. If you have similar issues, report this app to Apple. ### 1/5 — Can’t purchase anything *2026-08-13, version 7.1.2* The latest update comes with a major issue- the payment section of checkout never loads. Can’t find where to submit a tech issue with the app, so sharing here instead. I was able to purchase my tickets via the website, and then they showed up in the app so that’s a workaround, but hoping they fix this soon! ### 1/5 — broken *2026-08-12, version 7.1.2* Loyalty program is actually anti-loyalty. You get rewarded early on, but after a certain number of movies watched (5 in your life) you get NOTHING. NADA. ZILCH. Don't even get my started on the mobile ordering fiasco. The Alamo has been 100% ruined by corporate greed at Sony. ### 1/5 — Ordering and Costs *2026-08-09, version 7.1.1* Please bring back physical menus and ordering with pen and paper. Ordering on your phone during the movie is a terrible experience. Additionally, getting a text to close out the tab DURING THE MOVIE and within a time limit is also bad. (People essentially only get half of that time anyways since they would rather watch the last 10 minutes of the movie than be on their phones.) ### 1/5 — Broken *2026-08-05* This app doesn’t work anymore for me as of 8/2. I can’t buy tickets because the payment box never loads. It repeatedly pops up with the message that I am subscribed to victory rewards, but I can’t even look at the tickets I already bought on the app because it days I need victory installed on this device. I go to the settings and it says it’s installed. I can’t even login to my victory on the website to buy tickets because it gives me 3 different error messages, a different one each time. “Unauthorized” it says. Also, my 10% off concessions has not worked the past 3 times I’ve gone to the movies so I have to complain every time, still no resolution beyond the $10 off voucher they gave me which was really hard to use since you don’t get a waiter to talk to anymore. Overall it’s just all going downhill and my family is about to switch back to cinemark if you guys don’t get it together. We are trying to see Spider-Man tomorrow and I literally am about to call the theater to try to buy tickets because nothing else is working. ### 1/5 — NIGHTMARE BOOKING *2026-08-04, version 7.1.1* The amount of times I’ve had to redownload this app to get to the payment section is insane. Finally, after 30 minutes of trying to book i get to the payment and forget to put my rain check in lol so i had to refund my tickets - then try to go back and book my seats but it says sold out, even though i refunded them immediately and waited 10 minutes to check to see if they’d come available again. Ultimately decided today is not the day to watch a movie - don’t know when I’ll be back either. What a headache 🤦🏻‍♀️ ### 1/5 — I miss the old Alamo *2026-08-02, version 7.1.1* This year Alamo implemented new policies at their theaters. Instead of the classic ordering by pen and paper which itself is a flawed system but works a lot better than their new system which now has you on your phone. Alamo once stood as a champion of no phone use during movies. To now make your phone mandatory is such a stupid and self inflected wound. I missed going to the Alamo right by where I live but now I can’t force myself to step inside. Unless one day they reverse course on this stupid decision I will never see a movie at Alamo again. ### 1/5 — everything good about alamo is gone :( *2026-07-25, version 7.1.1* having to order via QR code in a dark theater during the movie is awful. when im watching a movie the last thing i wanna be doing is navigating this garbage app. ### 2/5 — Need an app for a refund *2026-07-21, version 7.1.1* What company makes you download an app to get a refund? If you bought as a guest it doesn’t even work. So how tf is someone supposed to get a refund? ### 1/5 — No Apple Pay on stupid insidious app *2026-07-20, version 7.1.1* Yall really don’t get what you have done. ### 1/5 — You’ve permanently lost a customer. *2026-07-15, version 7.1.1* Website requires you to download the app in order to get a refund, per their refund policy. Download app, unable to find tickets. No place to enter confirmation code to simply cancel the tickets. Come on, guys. I have the confirmation code. Thousands of other businesses have the technology to create a system to look up tickets via conf. code and manage/cancel. Do it. Regardless, it’s too late for me and my friends/family. We’re going elsewhere from now on. ### 1/5 — Many bugs *2026-07-12, version 7.1.1* Payment processing not working. Sometimes tapping buttons doesn’t work. Also the movie picker is not great. The 3 small lines at the top are hard to use. ### 1/5 — Why have an app? It’s more like a movie guide and not functional for purchases anymore… *2026-07-10, version 7.1.1* Months back, really had few issues buying tickets on the app. This past month or so, every time I get to the check out, it will buffer on the payment indefinitely (seeing I’m not alone in this I decided to type a review as well). A couple weeks ago I spent over an hour, missed the original movie time we wanted, trying between the .com and the app, constantly selecting and deselecting, having to change seats because it kept saying the seats were sold (the ones I was trying to buy) and I finally had to buy tickets in person defeating the point of the app. During that movie’s previews there was another my son wanted to see so, while on Alamo Drafthouse’s WiFi as well as my cellular (I understand structurally why there is open not private WiFi, but to have no choice than to use it especially when payments are involved, don’t love that, would prefer a cellular rebounder than forced to use not private WiFi), but tried again and again and again having the same problem. Once I finally got it loaded to pay and thinking I was successful, fast forward a week+ (today) and we missed our movie time because somehow in this entire mess the app chose 9:30am when I’d been repeatedly choosing a 6:40pm movie. I just tried to re-purchase the same tickets on the app and that time was essentially sold out. I, once again, tried to buy tickets for the next day or possibly two days from now on the app, I have a very upset 5 year old right now who was ready to go in his cosplay outfit excited for the movie, and the same payment window continues to buffer… Deleted and downloaded the app again and it shows the tickets I’d selected, yet never purchased, on my account, as “sold”. They’re not. I understand there’s a holding period but still. Same account should not display the tickets as sold, imo. But payment window continues to buffer. We love(D) this place. But the frustration of simply buying tickets makes the app kind of pointless. To add, the day we were in the theater, again on Alamo’s WiFi as well as trying my own cellular, we couldn’t even order food because their “system was having issues” and I, physically disabled with a 5 year old, had to speed walk behind an employee from the furthest theater to the counter to order food and drinks and then back again to the theater. I was told there was no way to order more food unless I left the movie, walked back out to the foyer and started another check at the counter. We did not do that, obviously. Idk why I tipped extra above their default 18% added to the chèque. I felt ‘on the spot’, but I digress. I acknowledge this is more than just the app as a review and will be trying to figure out who to contact about the pile of frustrations and money lost, but it all originated from the app’s mess of flaws. ### 1/5 — Can’t even buy tickets in app *2026-07-10, version 7.1.1* How, in the days of AI coding, can you release an app this bugged and non functional? Cannot even add CC info to buy tickets. Cannot sign in with certain browsers on a computer. Cannot redeem season pass rewards when needed. Hire a competent dev and fix your stuff. Embarrassing. ### 1/5 — Why can’t I get a menu for over price bar food *2026-07-10, version 7.1.1* Now they make you use an QR code to order popcorn or any of their overpriced food. We hate it! I am a member and am considering leaving what a joke. They do to want to pay for wait staff! ### 2/5 — Fails when buying tickets *2026-07-10, version 7.1.1* Just a terrible app at processing ticket purchases. ### 1/5 — Theater is DISGUSTING *2026-07-09, version 7.1.1* The theater is dirty, the staff are rude or nonexistent, the bathrooms are beyond filthy. And some of those people are touching your food. For a so-called premium experience? Give me a break. I’m never going back to Alamo ### 3/5 — Fees are ridiculous *2026-07-07, version 7.1.0* Absolute absolutely nothing convenient about the convenience fee when purchasing tickets. Ordering through the app seems to take even longer to get drink, refills or popcorn refills. ## Most critical reviews (10 lowest-rated) ### 1/5 — Consistently buggy *2026-08-23, version 7.1.3* Use the app frequently as a Season Pass member, and there always seems to be an endless stream of technical difficulties. I haven’t been able to store a payment method in the app for more than a year at this point, often it doesn’t register my pass at all and frequent errors selecting seats, showtimes or logging into my account for no reason at all. A little quality control could go a long way! ### 1/5 — Broken App *2026-08-22, version 7.1.3* They updated the app three days ago, and now I cannot log in at all. I am able to log in on the computer but not on IPhone. Tried to log in on my wife’s phone but won’t log in there either. We had plans to see a movie with friends this weekend but you can’t use the season pass on the computer, and can’t log in on the app so we ended up going to the closer AMC. The theater has changed since the Sony acquisition and this app problem may be my last straw with them. ### 1/5 — App not working anymore *2026-08-22, version 7.1.3* I am a Victory member but may cancel because the app doesn’t work anymore! ### 1/5 — Horrendous *2026-08-20, version 7.1.3* Stuck in an endless loop trying to log in. I’ve reset my password 5 times and I keep getting “Uh oh! An error occurred” over and over. ### 1/5 — Can’t sign in *2026-08-20, version 7.1.3* And you can’t request a refund on the website. Since I can’t get to the box office to refund, I’m screwed. Love the Alamo experience, but this sucks. ### 1/5 — Unable to ever buy tickets *2026-08-20, version 7.1.3* The only thing the app is good for is showing your tickets to the remaining staff that Alamo hasn’t laid off. You can’t purchase tickets, because it doesn’t work more than half of the time! And they will never update the app to fix this because Sony doesn’t care about their customers at all and is running this beloved company into the ground. 🙂 ### 1/5 — App does not work *2026-08-20, version 7.1.3* I literally cannot sign in on the app or use it at all. Not sure what the problem is because it doesn’t offer any information on what the error is either. ### 1/5 — Fix the app, get rid of online ordering *2026-08-18, version 7.1.2* App lost all of my history. No tickets, purchases, or points show up. ### 1/5 — Cancelling my Season Pass *2026-08-18, version 7.1.2* I've been going to Alamo Drafthouse for 8 years and have been a Season Pass holder for 6 years, since it first launched here in Springfield, and added the extra-seat option 3 years ago. In that time, I've purchased well over 300 tickets across 150+ film showings, yet somehow have never earned any rewards. I kept my membership anyway because I genuinely loved the food, atmosphere, and overall experience. I was happy to support a theater and Springfield landmark I've been going to since I was a kid, back when it was Wehrenberg Theatres/Campbell 16. Unfortunately, over the past 6 months, the experience has drastically declined. The food quality isn't what it used to be, the app and website have become incredibly frustrating, and the new scan-to-order system has been one of the biggest disappointments. Removing servers has taken away the customization and attention to detail they provided. Something as simple as adding basil to a pizza, which a server could easily accommodate, isn't even an option anymore. I've also had food arrive at the very end of a film despite requesting help multiple times, and my friends and I have had ordered items simply never arrive. The new gatekeeping process before entering the theater has also been strange. About a month ago, my friend and his wife arrived for a movie only to discover their purchased seats had been given to another couple. Despite my friends showing the employee their tickets, the employee said there weren't tickets purchased for those seats and had already allowed the other guests, whose tickets were actually for different seats, to move into them. My friends didn't want the other couple's original seats, so they ended up leaving entirely. That same friend works at Cox Hospital and had previously been able to receive the free popcorn offered to healthcare/service workers. On our most recent visit, we were told that benefit now only applies to morning showings. Because of his work hours, he essentially can't use it anymore, which seems to defeat the purpose of offering a benefit to working healthcare employees. I honestly hate that I'm cancelling. Alamo was my favorite place to see movies, and I loved bringing friends there to experience the films too. I kept hoping these changes would improve with time, but they haven't. They've taken away many of the things that made Alamo special in the first place. I don't know if these decisions are coming from Sony or elsewhere, but the way Alamo operated before was the win. I genuinely wish Alamo Drafthouse and its employees the best and hope things eventually improve. Until then, I'll be at AMC 11. ### 1/5 — Can’t sign in can’t process payment *2026-08-17, version 7.1.2* Won’t let me sign In create account but subscription cmon help ## Most praised reviews (10 highest-rated) ### 5/5 — Can’t login mobile app *2026-08-22, version 7.1.3* Changed my password multiple times and I still can’t login on the app even though I have no trouble logging in on the website and my MacBook ### 5/5 — QR Codes *2025-11-08, version 7.0.21* Alamo, love you guys, but if the theatres are going to be pushing QR codes, build in the Menu access into the app itself instead of launching a browser. I can save my card information, it’ll know what seats I’m in, and I could redeem my victory rewards straight to my check instead of having to go to concierge to get them printed out ### 5/5 — Video clips *2025-07-15, version 7.0.14* When you want to view the movie clip it doesn’t play. ### 5/5 — App is great! *2025-01-03, version 6.5.45* Works perfect every time. Great design. ### 5/5 — App is great *2024-06-02, version 6.5.38* Easy to buy tickets and see what movies are showing. I love the movie history section. ### 5/5 — Fantastic but… *2023-10-21* Alamo Drafthouse is my favorite place to watch movies! Yes the workers do walk around but they do their best to not obstruct your view and enjoy your experience! I love the campy vibe and the seats do not disappoint. My only negative experiences have been with “special” instances. Watching a normal movie is fine, but 1-Went to see a special viewing of a movie where they offered a free glass of champagne on the app…we get to the venue and they have no clue what we are talking about. 2-Alamo had a pizza I looooved and they took it off the menu during Covid times. They had an ad that said it was coming back and I loved it. Didn’t see it on their regular menu so I emailed the chef from the actual venue I was attending to make sure it was there. They said it would be available until may ( I emailed around march). Sure enough I went in April and requested it and the guy had no clue what I was talking about. Other than the unique events, I love the place and go every time I want to see a movie! ### 5/5 — Love Alamo but… *2022-01-01, version 6.2.6* We would love it if there were push notifications to remind us when we have a movie schedules. We see so many and get busy with our lives we’ll often forget to set a reminder for ourselves when we have a movie scheduled. I’d love to just see a pop up an hour or so ahead of time so we can make it on time. ### 5/5 — App fixed everything working *2020-08-24, version 6.2.2* I just checked to see if it was still crashing but it works now ### 5/5 — If you know, you know *2020-03-17, version 6.1.9* What can I really say? If you know, you know. A must have for any frequenter of a Drafthouse, see all showings and times for any date, but and reserve seats in advance, check your Victory standing and Season Pass~~~ ### 5/5 — Great App *2020-03-09* The app functions well, it’s easy to navigate and I have had no issues with it. However, I think it’s bogus to charge a convenience fee to make a purchase on the app. I’d rather pay more for a ticket than have, what appears to be, a nonsensical fee added to my bill. App purchases have to be efficient for the company and a very common occurrence, it seems to me that it would make more sense to charge the person who purchased their ticket at the front door a fee to cover the cost of that equipment and the person working that desk. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*