# Alarm.com — user reviews > 1,050 indexed App Store user reviews of Alarm.com by Alarm.com, rated 4.70/5 from 141,269 ratings. - Source: https://appshunter.io/ios/app/alarmcom/id315010649/reviews - App overview in markdown: https://appshunter.io/ios/app/alarmcom/id315010649.md - Rating breakdown: 5★ 122,488 · 4★ 10,140 · 3★ 3,060 · 2★ 1,505 · 1★ 4,076 ## What do users think of Alarm.com? Overall sentiment: neutral **Pros** - 🚀 Fast and intuitive app - 🔒 Provides good security and monitoring - 👍 Easy to use and control home devices - 💡 Helpful for remote home management **Cons** - 🐛 Frequent connectivity issues and app crashes - 🔋 Unreliable notifications and alerts - 👎 Poor customer service and technical support - 🕰️ Slow response times for arming/disarming **Commonly reported bugs** - Inconsistent display of system status - Inability to update WiFi settings remotely - Unexpected resets of user preferences - Delayed or missing video recordings **Most requested features** - Customizable notification sounds - Ability to bypass specific sensors - Improved video quality and reliability - Integration with other smart home platforms ## Newest reviews (18 of 1,050) ### 2/5 — Getting worse. *2026-08-20, version 5.14.1* We’ve had this system for 4 years now, and there’s always been bugs with it. The website is faster than the app - I don’t know why, but whatever. My issues are growing with the app now. The issue La have been growing for the last year to the point now I feel leaving a review is my last effort to maybe get the app crew to sit up and take better notice. We’ve had the local security team reach out to alarm.com a few times about these problems but nothing seems to be better at all. Problems include, but are not limited to: no sound through the cameras, increased loading times (first on one or two cameras, but now on a lot more, even prioritized ones) 3 second time outs after the camera finally connects, recording late (with recording rules) or not capturing footage at all, not always disarming when the keypad is used for entry in the AM, cameras not keeping their history when you go to replay a past event… the intermittent issues are just as annoying. THOUSANDS OF DOLLARS spent on equipment and the base service is very annoying 😠 ### 4/5 — Auto Alarm *2026-08-18, version 5.14.1* I can’t find the auto alarm feature on the app. ### 4/5 — APPLE WATCH APP *2026-08-13, version 5.14.1* The app shows screens on the IWATCH to control the system which is a great idea. But the app dev forgot to include a watch face “complication” icon to open the ALARM.com screen without having to search thru multiple apps to get there. UPDATE AUG2026 Watch complication icon not visible on watch face. Tried update, and restart both watch and phone. Just shows dash place holder, tho it does open alarm control watch screen. ### 2/5 — Getting worse *2026-08-13, version 5.14.1* The latest updates for July/August ‘26 are not good. It is impossible to clear old notices that aren’t current (like a camera not responding) and it deleted all stored video clips without asking. They’ve implemented an annoying useless AI activity surveillance thing that is by default activated and sends alerts about the stupidest things. “Your front door was locked at a different time than usual!” - No it wasn’t, and who cares if it was? And lastly the new selection method for reviewing/removing clips is worse than the previous method - it’s hard to see what is selected and not. I don’t understand why they changed it? It was working fine before. ### 1/5 — UNRELIABLE *2026-08-13, version 5.14.1* Does not work half the time. The app continually has errors and we can’t disarm or arm our alarm. Several times we had to wait 30 minutes to open a door to leave because the app and panel would not disarm. ### 1/5 — System issues *2026-08-13, version 5.14.1* Anyone else have issues with the app and the actual system? It’s been awful for us. WILL NOT be renewing the system. And then the fee to have the technician come out and assist!? WHAT A JOKE! I should have stayed with my ring doorbell if i wanted to do everything by myself… not impressed .. ### 1/5 — Update has made it glitchy *2026-08-13* The new update has made this pure trash. Glitches won’t open. Half the time freezes. Used to be flawless. Now it’s totally useless. The other day I had to set the alarm off to go into the house because of this stupid app **Developer response:** Thanks for reaching out. We are sorry to hear about your experience. We would love to help, but we'll need more details about what is going on. Can you email us at info@alarm.com with "iOS App Review" in the subject? We may need to involve your Authorized Security Dealer, but we're happy to do everything we can to improve your experience! We look forward to hearing from you. ### 2/5 — Headache *2026-08-12, version 5.14.1* Works off and on and complicated ### 1/5 — NOT A GOOD SERVICE *2026-08-11, version 5.14.1* Constant issues with cameras not recording ### 1/5 — Inconsistent *2026-08-11, version 5.14.1* Continually get cannot connect or cannot confirm actions when using app. All devices work fine from panel. We never know if we can lock or unlock our doors or if we can control the garage door from app. The service has gotten really bad over the last year. User codes will not update when changed from app either. Very unhappy with service. Garage door controls will not update position of door Water control valve stopped updating position also. All firmware updates have been downloaded. Every firmware update creates more problems with system . Tech support can only tell me that there is a firmware update coming in future but not when. ### 1/5 — Hideously unreliable *2026-08-10* The app seems to only work now and then. It’ll say the garage is armed when it isn’t **Developer response:** Thanks for reaching out. We are sorry to hear about your experience. We would love to help, but we'll need more details about what is going on. Can you email us at info@alarm.com with "iOS App Review" in the subject? We may need to involve your Authorized Security Dealer, but we're happy to do everything we can to improve your experience! We look forward to hearing from you. ### 1/5 — Terrible Telus *2026-08-08* We cant even use the password we had previous nor can we reset without spending hours on technical support. Only one of our phones have the app after power outage we tried to rectify but requires alot of patience with a company that states we dont have an account asks for a PIN number and all we have is a verbal command. We are worried the 40 bucks we pay wont monitor properly should our alarm go off given we dont have an account when we call **Developer response:** Thank you for reaching out to let us know about your frustration over this. We are sorry this experience left things like this and we want to help in any way we can. Please understand that here at Alarm.com we develop and maintain the software that gives you and your provider options for remotely monitoring and maintaining your system. All management of the system needs to be agreed upon between you and your provider. If you need help reaching out to them our team can direct you to them. If there is anything our team can do without needing to involve your dealer, then we will offer that as well. Please contact us at info@alarm.com, and if you include "iOS App Review" in the subject line, our support team will be able to prioritize your message. ### 1/5 — Not at all worth even if it is for free *2026-08-07, version 5.14.1* I have had a very frustrating experience with Alarm.com. The system frequently has issues and is often unresponsive when I need it. Reliability is the most important feature of a security platform, and unfortunately this one has not met my expectations. Repeated problems, inconsistent performance, and the time spent troubleshooting have made it difficult to trust the service. I hope the company improves the stability and reliability of its platform. ### 1/5 — Terrible. *2026-08-05, version 5.14.1* I see that my previous review was removed or something. This app sucks. I can always count on the cameras to not work when I need them to. For a company owned by vanguard where the CEO is making close to 20 million a year, the app needs to be better and up to date. Just trash all the way around. Spent 2.5k on cameras and a system that works half the time. ### 1/5 — Clunky *2026-08-05, version 5.14.1* Parts of the app are great, but it’s let down by the sub standard video review interface. You cannot zoom in on the playback video to ad-hoc portions of the screen, if you start the video in portrait on phone and try to turn your phone to landscape to overcome the zoom issues, the video will simply stop playing. If tapping the screen to play/pause (which you have to do a lot if you re-orientate your device for better viewing) and you inadvertently swipe just the merest of swipes while trying your hardest to ONLY tap, it will cause the video to stop and return to video activity menu. It could be excellent, but the area I use it for most is highly temperamental and incredibly frustrating. Sorry, but based on this I wouldn’t recommend. Other security apps are so much better. ### 1/5 — App doesn’t link *2026-08-03, version 5.14.1* App does not link to water sensors ### 1/5 — Terrible customer service *2026-08-02, version 5.14.1* The service keeps getting disconnected and I will lose coverage on a daily basis. It has been brought up to customer service but Alarm and ADT want to blame the internet provider but they have it running at full capacity. ### 1/5 — Trash *2026-07-31, version 5.14.1* This app is not working at all since the last update. It just freezes. ## Most critical reviews (10 lowest-rated) ### 1/5 — you should buy a house *2026-08-21, version 5.14.1* and not be forced to use this spyware Flock app ### 1/5 — Meh *2026-08-20, version 5.14.1* It seems very easy to use but I am not able to disarm without the panel arming it’s self automatically and the company was not able to help me disarm. Now I have to have a technician come and see what the heck! ### 1/5 — Way too slow and freezes constantly *2026-08-20, version 5.14.1* The app is frustrating - there’s such a long lag and it takes forever to do anything on the app and it’s freezing all the time ### 1/5 — Nothing works *2026-08-18, version 5.14.1* Avoid adt/alarm.com like the plague it is, equipment doesn’t work properly, cameras take 5 minutes or more to display a picture after notification, promised features aren’t even available and customer service is nonexistent, they have promised repeatedly to call back and fix this but never didy ### 1/5 — Confusing *2026-08-16, version 5.12.3* I’ve repeatedly set a schedule for my air conditioning only to find that the the thermostat doesn’t follow through with the command. My other controls for the instruments I have around my house keep losing connection. ### 1/5 — Not helpful *2026-08-16, version 5.14.1* Have had kids egg our home and was not detected by video can’t playback video on app. Had to buy other security devices ### 1/5 — Poor service *2026-08-15, version 5.14.1* Hard to get technical support ### 1/5 — Terrible waste of time *2026-08-14, version 5.14.1* Never works when you need it to ### 1/5 — Confusion *2026-08-13, version 5.14.1* Difficulty finding temporary silencing of camera alerts ### 1/5 — MFA - Mobile Number *2026-08-13, version 5.14.1* Cannot setup new MFA for mobile after several unsuccessful attempts, just left it as disabled. Update. All the damn codes finally started rolling in. ## Most praised reviews (10 highest-rated) ### 5/5 — Pobre desempeño del departamento de citas *2026-08-05, version 5.14.1* I have the doorbell system out of service because I was without internet for 4 days and no matter how much I tried to install the doorbell, it doesn't work, they agreed to call me between 24 hours and 48 hours to give me an appointment, the 48 hours have already passed and nothing at all ### 5/5 — Easy to use *2026-08-04, version 5.14.0* This alarm.com app is easy to use and works well. ### 5/5 — Great system *2026-07-10, version 5.14.0* Would highly recommend! ### 5/5 — Buena Calidad *2026-07-06, version 5.14.0* No esperaba que fuera tan bueno este sistema de ALARM.COM, estoy satisfecho…los felicito sinceramente. ### 5/5 — Protected *2026-06-27, version 5.13.8* I’ve had the service for years and I’ve always been pleased with how professional the technicians are and how I can use this alarm system on my app, but I’m not in the home ### 5/5 — Need more options *2026-06-26, version 5.13.8* Not enough options and not user friendly ### 5/5 — Great alarm *2026-06-23, version 5.13.8* This is such an easy alarm system to use. I feel very safe in my home and when I'm not here. ### 5/5 — It Works Pretty Good *2026-06-20, version 5.13.8* When I’m looking at the activity I have to click on the speaker button several times for each video to hear it. Could you possibly allow a setting in the app that users can select to listen to all of the activity in the videos? Thank you for your consideration. ### 5/5 — Amazing *2026-06-18, version 5.13.8* I use it every night. ### 5/5 — Alarm dot com *2026-06-15, version 5.13.8* Works Great!!!! Great system and support!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*