# AlarmNet 360 — user reviews > 33 indexed App Store user reviews of AlarmNet 360 by Resideo Technologies, Inc., rated 4.40/5 from 809 ratings. - Source: https://appshunter.io/ios/app/alarmnet-360/id1148474732/reviews - App overview in markdown: https://appshunter.io/ios/app/alarmnet-360/id1148474732.md - Rating breakdown: 5★ 611 · 4★ 72 · 3★ 31 · 2★ 10 · 1★ 85 ## What do users think of AlarmNet 360? Overall sentiment: negative **Pros** - 🚀 Efficient and comprehensive programming coverage - ⭐ App version works better than web version - 👍 Easy to use once functional - 📱 Convenient mobile access for technicians **Cons** - 🐛 Frequent crashes and blank login screens - 🔍 Cannot find existing accounts in app - 🔐 Password change requirements every 3 months - 🔓 Login authentication issues and inconsistencies - ⚠️ Limited device compatibility (mainly Lyric panels) - 📉 Poor mobile interface and readability - 🚫 Missing features available on web version - 😤 Requires reinstallation to function again - 🔧 Sync problems with communicators - ⚙️ Confusing account lookup requirements (MAC ID, City Code, CS ID) **Commonly reported bugs** - Blank white login screen after first use - App crashes requiring reinstallation - Login credentials not saving properly - Greyed out interface elements - Sync failures with LTEM-PXV/A communicators - Account lookup fails despite accounts existing on web portal - App freezes and becomes unresponsive - Error messages during account changes - Incompatibility with LTE-XV and LTE-IV communicators - Data sync issues between panel and app **Most requested features** - Biometric authentication (Touch/Face recognition) - Search accounts by name instead of account number - Larger text/font sizes for accessibility - Account list view for existing accounts - Reset password commands for Total Connect - Master user email/SMS change functionality - WOC HD video camera integration - Radio activation capability - Report generation and history viewing - Support for more panel types beyond Lyric - Improved mobile web experience ## Newest reviews (10 of 33) ### 1/5 — Disaster *2019-10-28, version 1.0.36* To put it lightly ### 1/5 — Useless *2019-01-23* I can’t do anything I need to do with this app. Useless. Why even make it Honeywell? ### 1/5 — Junk *2019-01-16, version 1.0.36* Useless App ### 1/5 — None productive *2018-10-23* We use the web page but it doesn’t work well on mobile devices. Downloaded the app and it stated it is based on the website but doesn’t pull previous accounts. Very disappointed. ### 1/5 — Garbage. Absolutely garbage. *2018-09-12* This app would be nice IF it worked the way it was supposed to. -You can’t send reset password commands for Total Connect or change the master user email/SMS. -I have to constantly uninstall this app because it will “glitch out” and not even let me access the log in screen. Which is the whole reason this app gets a 1 star for me. -when trying to make certain changes, it’ll error out and send me back to the find account screen. There are way too issues. Please please PLEASE fix this. For an app that we use everyday, this makes us waste a lot of time. ### 1/5 — Junk *2018-09-05* The app works one time after downloading it. After that I have to delete and reload the app back onto my phone. I click login and get nothing but a blank white screen. I’d give it no stars but this crap makes me give it atleast one smh. ### 1/5 — Honeywell - Ademco *2018-09-03, version 1.0.36* If you want an app so you can do your job as an Alarm Technician that you can log into (sometimes) and then literally DO NOTHING WITH this is the best way to go. Activate a radio - Nope. Look up a panel - doesn’t exist. Run a report - nothing.History -nothing.Keep up the great work guys ! If the developer happens to read this Fix this waste of space please. T ### 1/5 — Help *2018-08-10* Stopped working all together. Please check into this. We use it everyday. ### 1/5 — Terrible app *2018-04-06* Won’t allow you to look up accounts says they don’t exist but do on the web and then to setup an account it won’t let you select type of device your using except lynx ### 1/5 — Garbage *2018-04-02* It does not let you look up existing accounts and has been that way since its release. I type in MAC addresses or CS-City-Account numbers of existing accounts and it says there’s nothing there, while they’re existing and available on the web portal. Have been checking back for months for updates, none have been made. The most useless business app I own ## Most critical reviews (10 lowest-rated) ### 1/5 — Typical Honeywell *2026-05-21* Worst app I have to use for business. The client look up never works. I over being disappointed with any of there technology. ### 1/5 — Password *2026-03-04* Stop having us change passwords every 3 months ### 1/5 — Login issues *2025-12-15* Sometimes my saved login works and sometimes it doesn’t ### 1/5 — Not good *2025-06-30* This interface is the biggest pain in the rear. I have more problems and solutions on here. ### 1/5 — Garbage *2024-05-06, version 1.5.0* Garbage system ### 1/5 — Trash app *2023-02-17, version 1.5.0* The app needs a big banner message thats says “made by people who have never once installed an alarm” ### 1/5 — Alarm.com *2021-12-10, version 1.2.0* Please just try Alarm.com it’s so much better and more user friendly. Surely you can do something similar ### 1/5 — Il manque des affaire *2021-05-27* Il manque plein d’option qui est seulement disponible sur un pc ### 1/5 — Pretty Much Usless *2020-12-15, version 1.0.46* It appears it only works on Lyric panels I’ve installed. Doesn’t work with other communicators such as the LTE-XV or LTE-IV for Vista panels. ### 1/5 — Worthless *2019-11-11, version 1.0.36* -You can’t see your existing account base as a list -You need the City Code And CS ID which doesn’t match Central Station Acct# -or you need the MAC ID where I can only find onsite or by logging into the website at which point why have an app? How many years will it take to get this fixed? ## Most praised reviews (10 highest-rated) ### 5/5 — Programming *2025-03-19* The exclusivity of this site gets more applicable, the more you use it. It is a very distinct site and very efficient and covers all areas of programming. I enjoy this site. ### 5/5 — AlarmNet 360 I loves it! *2023-10-12* I have used AlarmNet 360 web and an iPad years! Bugs, works sometimes, I like it sometimes. Tried it AlarmNet 360 app, it’s a changer! I’ve all this app all the time now. It is awesome! Thank you! ### 5/5 — Great job *2020-01-17* Thank you for the app. Just to let you know sensor status shows as a small strip at the top of the screen. Otherwise, I haven’t a problem with it. Great tool. ### 5/5 — Needs updating-App only works once then reinstall is needed *2018-11-21* You can use the app once then to use it again you have to uninstall and reinstall. ### 4/5 — Problems *2024-04-09* I love this app but it has problems! I used AlarmNet 360 web version for years on my iPad. It is hard. I have to zoom in or out sometimes. Sometimes everything greyed out. Sometimes I have to logon and login. Now I use the app all the time and I love it! It works, as it is easy! But the sync has problems. :( I have synced through LTEM-PXV/A but now I can’t. I have called Resideo Tech Support and they tell me firmware needs updating. Sync still didn’t work. I emailed Resideo Tech Support, Kevin Smith, and the sync worked again! However, the app is broken again. Does somebody in Resideo has a solution? -Greg Jones Secur-Tek ### 4/5 — This app is worthless *2018-05-19* This app is worthless. Don’t wast your time downloading it. Needs improvement in every area. ### 3/5 — Abomination *2018-10-23* Absolutely useless app. They should be ashamed of them selves for calling this a security system installers “tool” ### 3/5 — Specific *2018-05-28* Works for only some panels like the lyric and some lynx with the higher revisions. Needs more updates but I think they are just going to make this work with panels going forward from now on. ### 2/5 — Needs Work *2021-11-16* Recommend search by name. You have to know the AlarmNet account number by heart to look anything up. Recommend larger letters. Not everyone is 25 yrs old. Recommend Touch or Face recognition to open. It’s a pain to sign in plus it’s insecure to keep it signed in. Thank you. ### 2/5 — Please fix bugs *2018-12-20* They don’t tell you that if you use the alarm panel communication programming button to “Send Data” -as opposed to using the button on this app to send data from the app only- then you won’t be able to see your account in the app’s list, or find it by searching by City/CSID/ACCOUNT (unless you use the web portal on a computer.) So, make sure you only send data from the app only, not from the panel. I don’t know why it is a big secret, but it took months of being on hold with Tech Support until someone finally let me know that lil nugget of info. Also, on my iPhone, I am finding that often I cannot get to the login screen. It just stays blank. Sometimes quitting other apps is the remedy, but not always. Very frustrating when trying to program from the field using my phone. (Isn’t that the point of this app???) Please fix this! It makes me so aggrivated that I may want to start selling 2GIG products instead! ****Also, make tc WOC HD video cameras available to view in lyric screen!!!!! My customers keep asking why the video button is there if the cameras don’t work with it. Duhhhhhhhh? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*