# AlarmTek Connect Plus — user reviews > 40 indexed App Store user reviews of AlarmTek Connect Plus by Alarmtek Security Systems of Canada Ltd, rated 3.75/5 from 4 ratings. - Source: https://appshunter.io/ios/app/alarmtek-connect-plus/id1495362822/reviews - App overview in markdown: https://appshunter.io/ios/app/alarmtek-connect-plus/id1495362822.md - Rating breakdown: 5★ 2 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (14 of 40) ### 3/5 — Not working *2025-12-14, version 3.28.12* The app suddenly started having multiple issues. The Home Screen constantly says select favourites and while the 2 cameras and door lock are selected it will not display. I cannot go into settings or it closes the app. I can finally see cameras again under the cameras tab but this app has a ton of issues. Please roll back whatever you do a week ago ### 2/5 — So Glitchy *2025-12-11, version 3.28.11* Honestly, this app crashes or does not show all of the buttons more often than it actually works. It means that turning off the alarm when arriving home or setting the alarm when leaving is sometimes impossible to do. ### 3/5 — Do not fall for scam *2025-12-05, version 3.28.10* Do not get this service the app is terrible crashes all the time hardly functioning the people working at the company scam you into thinking there services are high end and compatible with all devices that work with google. They have also discontinued support for cameras using this app. ### 1/5 — Terrible Updates *2024-12-24, version 3.26.15* Latest update keeps app logged out. Have to log in each time, missing notifications. Please fix ### 1/5 — Never works *2024-10-26, version 3.26.3* System does not work and we have had nothing but problems since the beginning Bad system ### 1/5 — Waiting *2024-10-22, version 3.26.3* Yet another period of time without a safety net, been without a camera in our garage for almost 3 months. Tried to please service guy by proving a picture and model number for cord to save a service call, which my wife was told “ will cause you over $200.00” even with a 5yr service. My wife tried to call owner Jeff to no avail… Folks pick any other service provide other than AlarmTek, you will thank me for it… Ps we don’t have a 24hr emergency contact, Tried a test just recently and no one responded… Only iron clad year to go, with this… Paul and Patti C. Red Deer,Ab ### 1/5 — Terrible app *2024-10-17, version 3.26.3* Worse app out there. Video constantly lags or completely shuts off. Can’t open doorbell feed when someone rings doorbell. Should’ve went with Telus ### 1/5 — Cameras are often off line *2024-10-05, version 3.26.2* The error messages don’t give you much information Support is spotty at best. After hours support is nonexistent ### 1/5 — App won’t stop crashing *2024-10-02, version 3.26.2* I have reinstalled my app twice today. And the app will not stop crashing. There have been a lot of bug with the system lately that only seem to be progressing. ### 2/5 — what is the point of this *2024-09-26* extremely inconvenient app functionality. crashes ALL of the time every time(i am using iphone13) has less user functionality then any other comparable camera system available on amazon. which make this entire security system useless for being a paid-for-monthly service. also only records events which also makes it entirely useless as well(-being that it intermittently works as such) ### 1/5 — App will crash often and Repeatedly *2024-04-24, version 3.20.1* The hardware they supply is significantly overpriced for what it is, without fail the app will crash if you open up a motion notification that supposed to take you right to the clip it just recorded. Sometimes it stutters when scrolling through the cameras Pretty regularly I’ll have a motion notification in a location but no clip gets saved. No idea if the fault is software or hardware related, all in all the app kinda renders the service useless considering how terrible it functions. ### 1/5 — Need new app *2024-04-24, version 3.20.1* The app is always crashing and kicking me out, I can’t access the camera and it says failed to play error code 1002. Lately I’ve been getting trouble zones (supervisory) messages!!! ### 1/5 — Garbage *2024-04-18, version 3.20.1* The app always kicks me off. I tried logging out. Deleting the app and reinstalling. The app still doesn’t work. ### 2/5 — App crashes a lot *2024-02-29* The app is user friendly, but it seems to crash on me every time I open it to unlock/lock-arm/disarm that sometimes it’s a little inconvenient. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worked good until the last update *2025-12-06, version 3.28.10* Last week I updated the app to their latest update. Now it crashes multiple times a day. I have deleted the app and re-added it at least 10 times and I’m still having the same problems. It was great until a week ago ### 1/5 — Absolute trash *2025-12-05, version 3.28.10* Been a customer for almost 5 years and for some reason the app just gets worse over time. It’s definitely not user friendly and buggy as hell. It’s crazy work how an app can regress so much in such a short time. ### 1/5 — Worst software ever *2025-12-03, version 3.28.10* Been a customer now for over 3 years and that app just gets worse every single year. The people working on it make it look like they actually don’t know anything about software development at all. ### 1/5 — Absolutely useless app *2025-11-18, version 3.28.8* This app so bad half the time it’s not working have to reboot takes forever. The “Canadian” costumer service is even worse!!! Please people do not get AlarmTek to take care of the safety of your house. ### 1/5 — Very disappointment. Doorbell is an absolute wast of money. *2025-04-22, version 3.27.2* The doorbell camera is useless. It’s too delayed to connect. Someone rings my doorbell and by the time the app opens and it connects, the person is already gone. If I happen to actually catch them, talking to them through the camera is so delayed that it doesn’t work. It’s also terrible at picking up movement even with the sensitivity on high. And when someone came and tried to vandalize my mailbox, the video kept cutting in and out. Useless. ### 1/5 — Sucks *2025-03-09, version 3.27.2* Do not get ### 1/5 — Terrible Service *2025-03-01, version 3.27.1* The app requires password and defeats the purpose of security features being accessible . ### 1/5 — Unable to access cameras in realtime *2025-01-30, version 3.26.17* For over a year, I have been unable to access camera’s to see what is happening in realtime and many times I am signed out of the app and do t realise I am not getting notifications. I do t have the safe feeling I had initially. ### 1/5 — Keeps logging out *2025-01-03, version 3.26.15* What’s the point of a security app if you’re constantly being logged out? Absolutely garbage. ### 1/5 — Keeps logging out *2024-12-27, version 3.26.15* Keeps logging out and therefore doesn’t work and complete waste. The whole reason I have a security camera is so I get a notification when someone is on my property, everyday it logs me out so I don’t get notifications. What’s the point of having this if you don’t get motion notifications? Answer-there is no point, get a different system. ## Most praised reviews (10 highest-rated) ### 5/5 — Business alarms *2026-07-01, version 3.31.1* Some minor teething issues at first, but that only lasted a day or so. Since then it’s been very reliable. I’ve been able to access everything through my phone. I don’t need a console or a keypad. I find this very efficient and I’m glad I switched to AlarmTek ### 5/5 — 33 Hodden valley hts nw *2025-12-05, version 3.28.10* Awesome ### 5/5 — App issues *2025-01-22, version 3.26.17* For several weeks now I’ve had to put in my password to view my cameras. Several calls to Tech and it’s always “the engineering department is working on it “ ### 5/5 — Good service *2024-07-06, version 3.24.6* The alarm works well. The door bell can be glitchy. The service is excellent ### 5/5 — Alarmtek *2024-06-16, version 3.24.6* It’s ok, big help but once in a while it goes offline for some reason. Why? ### 5/5 — Service *2023-11-23, version 3.20.1* Ed gave good advice. Even when I was upset. ### 5/5 — More than Security *2023-10-06, version 3.20.1* Great system! Easy to use and the video and audio have picked up some very memorable wild life encounters. ### 5/5 — Great customer service *2022-10-23, version 3.15.0* Alarmtech smart security staff and technicians worked efficiently, were knowledgeable and professional in all aspects of our research and installation. ### 4/5 — app works much smoother *2024-10-25, version 3.26.3* works but could have more settings.. ### 4/5 — Notifies me 300 times a day *2021-10-10, version 3.6.3* I have two cameras set up at my front door this one and one I got off of Amazon, my one from Amazon notifies me when there is actual movement this one notifies me if a fly is flying by or a leaf or absolutely but invisible wind about 300 times a day no matter what my sensitivity is changed to, I had a tech over the phone help me change my sensitivity settings and nothing has worked, --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*