# Alaska Hawaiian — user reviews > 3,342 indexed App Store user reviews of Alaska Hawaiian by Alaska Airlines, Inc., rated 4.80/5 from 1,611,463 ratings. - Source: https://appshunter.io/ios/app/alaska-hawaiian/id356143077/reviews - App overview in markdown: https://appshunter.io/ios/app/alaska-hawaiian/id356143077.md - Rating breakdown: 5★ 1,429,838 · 4★ 114,375 · 3★ 26,832 · 2★ 11,485 · 1★ 28,933 ## What do users think of Alaska Hawaiian? Overall sentiment: neutral **Pros** - 🚀 Easy to use app - 👍 Great customer service - 💡 Useful features like flight status and boarding pass - 🚀 Convenient check-in process - 👍 Friendly and helpful staff - 🚀 Seamless booking experience - 👍 Reliable and on-time flights **Cons** - 🐛 Glitches and crashes - 🐛 Inaccurate flight information - 🐛 Difficult to navigate and find information - 🐛 Inconsistent app performance - 🐛 Unreliable Wi-Fi and in-flight entertainment - 🐛 Issues with seat selection and upgrades **Commonly reported bugs** - Login and account creation issues - Inconsistent date and time display - Incorrect flight status updates - Inability to save search preferences **Most requested features** - Add airport maps and terminal information - Improve integration with airline loyalty programs - Provide more options for managing reservations and changes - Enhance digital wallet functionality for boarding passes - Streamline the check-in and baggage handling process ## Newest reviews (12 of 3,342) ### 3/5 — Traveling *2026-08-30, version 8.16.0* Hard to access the app at times frequently asks for password which is difficult while traveling ### 2/5 — Super clunky *2026-08-30, version 8.16.0* This app used to be pretty smooth to use, but now it asks me to sign in through the web every time I open it. Selecting to remember this device does nothing. Also doesn’t really work for booking flights anymore either, directs you to the website. Mostly just useful to access tickets after they have been purchased. ### 3/5 — Confusing *2026-08-29, version 8.16.0* The old check-in was much better and easier to follow. I don’t care for any of the new changes made by Atmos. Ask for 2 step verification and still makes me pick out buses or dogs or some ambiguous object. Why have 2 step verification is you still have to play the stupid puzzle game? ### 1/5 — Alaska is pathetic *2026-08-28, version 8.16.0* Alaskas website is poor. Their customer service is poor. They nickel and dime you worse than other airlines. And this is the treatment you get when flying first class. The last time I flew Alaska (about a year ago), I swore I’d never fly them again. Unfortunately, they were the only real option I had for this trip. I learned the lesson all over again. ### 4/5 — Easy to use *2026-08-28, version 8.16.0* Easy to navigate ### 1/5 — I am a mentally disabled person *2026-08-28, version 8.16.0* I have been treated completely unfairly. I had to wait 7 1/2 hours to get onto a flight and I will never fight with you guys again.I’m ### 1/5 — Constant “connection issues” *2026-08-28, version 8.16.0* Thanks for making my flight home a horrendous experience. Fix your app ### 1/5 — 7 year old sitting alone *2026-08-28, version 8.16.0* After checking they have my 7 year old sitting alone ### 1/5 — Hard to make reservations. *2026-08-28, version 8.16.0* To hard to make reservations and can to pay to complete it. Plus cannot complete to make payment and print reservations. Need to improve format to print. I love flying Alaska. Please improve the online format. ### 1/5 — Worth System *2026-08-27, version 8.16.0* Alway problem before flight. No print my TSA Precheck. Old wrong texts keep received. ### 4/5 — Good *2026-08-27, version 8.16.0* Overall good but I wish I could’ve saved 2nd documentaries in App. ### 1/5 — Flight change *2026-08-27, version 8.16.0* Tried to make an online change to my flight. Submitted my card to make the change and it said there was an error. I kept trying but received the same message. Checked my bank account and had 4 charges pending. But never let me complete the change. Went to airport and they showed no changes were made and had to pay another fee. Now I will have to make sure I am not charged those additional 4 charges and make a claim for a refund. How does it charge you without completing the change? ## Most critical reviews (10 lowest-rated) ### 1/5 — T *2026-08-31, version 8.16.0* I’ve never seen an airline app that requires frequent user verification. I need to check-in from foreign countries. Verification via text message DOES NOT WORK in many foreign countries. ### 1/5 — TK number keeps getting deleted! *2026-08-31, version 8.16.0* Gimme a break. This the worst airline app I have ever tried to use ### 1/5 — unreliable *2026-08-31, version 8.16.0* i never received my gate or terminal number in the app. made it extremely difficult to get to my flight. ### 1/5 — Hard to impossible to find companion certificate on app *2026-08-30, version 8.16.0* Wanted to book a flight using my companion certificate, had to go to a computer and use the website. Pretty sad app. ### 1/5 — Horrible for travelers *2026-08-30, version 8.16.0* Updates happen after your trip! Have to call to find out what is happening with your reservation, which may have changed days and dumped your seat! ### 1/5 — Stop forcing options *2026-08-30, version 8.16.0* This app is asinine! It continuously attempts to force options on users necessitating multiple times to sign in. No means no. ### 1/5 — Cookies *2026-08-30, version 8.16.0* Don’t like having to allow cookies!! ### 1/5 — Awful *2026-08-29, version 8.16.0* There are too many bigs and glitches. The user experience is terrible. I really wish they’d fix this especially since the merger. ### 1/5 — Awkward App outdated functionality *2026-08-29, version 8.16.0* At best the app is clumsy. From the point of being signed into the app it is still necessary to add your confirmation, this should be pre filled in once signed. Further to get access to the app tool it’s obscure to find them and their customer face arrangement is archaic ### 1/5 — Terrible to navigate *2026-08-29, version 8.16.0* Could be much better ## Most praised reviews (10 highest-rated) ### 5/5 — Nort to Alaska *2026-08-30, version 8.16.0* Great flight. ### 5/5 — Amazing service *2026-08-30, version 8.16.0* I just had the best service in my life from the Alaska Airlines representative in changing my flight ### 5/5 — Business owner *2026-08-29, version 8.16.0* Wonderful company. The employees are the finest around. They always make it right! ### 5/5 — Helpful *2026-08-29, version 8.16.0* Very helpful & kind. We had an issue with our computer while booking and had to call for help. ### 5/5 — Fine *2026-08-28, version 8.16.0* Annoying to have to download an app for every single detail of life, especially for only occasional travel. ### 5/5 — Colongirl *2026-08-28, version 8.16.0* I haven’t travel on Alaska for quite some time and I hope this will be a pleasant trip ### 5/5 — Favorite Airline *2026-08-28, version 8.16.0* We always choose Alaska Hawaiian Airline when flying back and forth from Kansas City to Portland. The flights are generally smooth and the stewards/stewardesses are friendly and clear-speaking. We like having the option of choosing food during the flights. ### 5/5 — Loyalty *2026-08-27, version 8.16.0* I have only flown Alaska Airlines since my family moved to Washington 10 years ago and for the first 5 years I visited every other month. The very few times I’ve had any issues they’ve made it right. I don’t trust any other airlines with my luggage or safety. It may be a little more expensive but well worth the money ### 5/5 — Travel to Montana *2026-08-27, version 8.16.0* Excellent and easy process! ### 5/5 — Guy in Boise *2026-08-26, version 8.16.0* Excellent customer service! Patient and helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*