# AlaTrust Credit Union — user reviews

> 9 indexed App Store user reviews of AlaTrust Credit Union by AlaTrust Credit Union, rated 3.70/5 from 15 ratings.

- Source: https://appshunter.io/ios/app/alatrust-credit-union/id1239674665/reviews
- App overview in markdown: https://appshunter.io/ios/app/alatrust-credit-union/id1239674665.md
- Rating breakdown: 5★ 9 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 4

## Most critical reviews (9 lowest-rated)

### 1/5 — Features taken away

*2025-12-28*

Well it seems you can no longer transfer member to member from the app, so could you fix that?

### 1/5 — New Update and now I cannot even log in

*2023-04-23*

App just had an update which requires a pin.  Problem is, you cannot use the numerical pad on the app to sign in.  The link to reset the pin doesn’t even work so essentially, I’m unable to access it whatsoever.   Very frustrating.

### 1/5 — Can’t access ANYTHING with new app

*2022-07-25*

Look, the old app worked just fine. 
We were in with a co-op system that allowed access to the Credit Union anywhere in the US. 
Don’t know what your plans are but it wasn’t broke! Quit messing around with our Credit Union please

### 1/5 — Terrible new update.

*2022-07-23*

The new update has made everything slower and harder to get too. Firstly, the quick view was removed so I have to log into my account everytime I just want to look at my balance (and I can’t log in half of time) Not to mention that half of the previously functioning features like favorites barely work. The old app was fine, the new one is awful.

### 1/5 — Broken

*2022-07-15*

Update has broken the authentication process. Unable to log in since.

**Developer response:** Hello Tehpigzor, thank you for your feedback!  We apologize for the inconvenience and understand your frustration. Our team is doing everything we can to resolve issues as fast as possible. Thank you for your patience.

### 1/5 — Horrible after update

*2022-07-12*

After I updated the app, it works HORRIBLY! I am not even able to log in half the time. Someone needs to fix this error now!

**Developer response:** Hello, thank you for your feedback!  We apologize for the inconvenience and understand your frustration. Our team is doing everything we can to resolve issues as fast as possible. Thank you for your patience.

### 1/5 — No remote deposit

*2018-01-18*

Not able to use the deposit option even though it says it has that option

**Developer response:** Hi Bree2896 - Thank you so much for your review. We are in the process of finalizing the remote deposit function of our app. We hope to launch this feature some time in February of 2018. Can you please let us know where you see that it states remote deposit is a current option so we can clear up any confusion? 

Thank you, 
AlaTrust Credit Union

### 2/5 — Latest Update

*2020-10-01*

Since your last update, I have had more problems with logging in than before the update. An update should correct the problems not create problems. I am tired of being told that there is an error and to log back in. Please correct the problem and not cause more problems.

### 3/5 — Face ID

*2022-07-11*

Please add login with Face ID.

**Developer response:** Hello Paula Dean 210! We apologize for the inconvenience and want to let you know that Biometrics support will be included in the new version.  We understand that Face ID and Touch ID login features are important to your experience.  Our team is doing everything we can to resolve issues as fast as possible. Thank you for your patience.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*