# AlayaCare Family Portal — user reviews

> 8 indexed App Store user reviews of AlayaCare Family Portal by AlayaCare Inc., rated 2.20/5 from 9 ratings.

- Source: https://appshunter.io/ios/app/alayacare-family-portal/id1611632918/reviews
- App overview in markdown: https://appshunter.io/ios/app/alayacare-family-portal/id1611632918.md
- Rating breakdown: 5★ 2 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 6

## Most critical reviews (8 lowest-rated)

### 1/5 — Useless Portal

*2026-06-23*

Schedule accuracy is nonexistent.

### 1/5 — Boo!

*2026-06-11*

Just shows blank

### 1/5 — Jeffrey

*2026-03-30*

Very ordinary set up. Somewhat unreliable.

### 1/5 — A poor performer

*2025-06-20*

The old Anglicare Halo app worked. This one doesn’t- it can’t even remember a user login when “Remember Me” is checked. Requires a password every time.
Home Screen shows completed visits as scheduled, but future visits are on the Schedule tab. Why?
The chat/ message  button  doesn’t load, and there is no simple method of cancelling a visit. This requires a phone call to the office!
Very much a backwards step and certainly not user friendly, particularly given the target clientele.

### 1/5 — Useless app

*2025-06-08*

App used to work good but started having problems where my username and password are not recognized. Tried to reset password, but that failed too. Tried to contact Aaliyah care support but password wouldn’t work for that part either. Just takes up space on my phone now.

### 1/5 — iPad approved? If so, doesn’t work

*2024-05-07*

App works great on iPhone, but on iPad just changes to portrait mode and freezes on a blank screen

**Developer response:** Thank you for bringing this issue to our attention and for your patience as we worked to resolve it. We understand how frustrating bugs can be and apologize for any inconvenience this may have caused you. I'm pleased to inform you that the bug you encountered has been fixed in our latest release. To benefit from this fix, please update your application to the newest version. We value your feedback. Thank you for helping us improve our services.

### 1/5 — No longer works on iPad

*2024-05-05*

Still works on my Android phone, but just gives me a blank page on my iPad. I deleted the app and downloaded it again. Still no information. Good thing I still have access on my phone but please get the iOS version working again.

**Developer response:** Thank you for bringing this issue to our attention and for your patience as we worked to resolve it. We understand how frustrating bugs can be and apologize for any inconvenience this may have caused you.

I'm pleased to inform you that the bug you encountered has been fixed in our latest release. To benefit from this fix, please update your application to the newest version.

We value your feedback. Thank you for helping us improve our services.

### 3/5 — Logon

*2025-06-18*

For aged pensioners that use this app it is very difficult to remember and enter password each time.  When will FaceID be available.

Also why doesn’t the app send text notifications ???

Thanks

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*