# Alberta Blue Cross®—member app — user reviews > 95 indexed App Store user reviews of Alberta Blue Cross® by ABC Benefits Corporation, rated 4.70/5 from 55 ratings. - Source: https://appshunter.io/ios/app/alberta-blue-crossmember-app/id946208445/reviews - App overview in markdown: https://appshunter.io/ios/app/alberta-blue-crossmember-app/id946208445.md - Rating breakdown: 5★ 45 · 4★ 7 · 3★ 1 · 2★ 0 · 1★ 2 ## Newest reviews (13 of 95) ### 3/5 — Glitchy *2026-08-09* Works ok. Glitches a lot especially selecting the account at startup. Interface is “meh” for lack of a better term!! Can be a lot better. **Developer response:** Hello. Thank you for sharing your experience with Member app. The team is always working to improve our members' experience. If you have other suggestions, please contact us at appfeedback@ab.bluecross.ca Thank you. - Don ### 2/5 — Add more insurance companies to the options *2026-08-05* The app is fine but for me to need to call in about a claim just because you don’t have the insurer as an option, that’s ridiculous, it’s a simple fix on your end with a drop down box. Like come on, when phones are busy and kick me off, just update the insurers. It’s not my problem if an insurance company buys out another or names change. **Developer response:** Hello. Sorry for hear about your experience using Member app, and the inconvenience for you to phone about this problem. We will review this experience and identify ways for improvements. Thanks. - Don ### 2/5 — Excessive updates *2026-07-27* Every time I open this app to us it I have to update it. Why every mth makes no senses and is so annoying **Developer response:** Hello. We apologize for the inconvenience for requiring Member app to be updated. Updating member app is required because some fixes and improvements require downloading and installing the latest update. If it helps, there is a feature in iOS where applications can be automatically updated when a new version is in the app store. Thanks. - Don ### 4/5 — Freezing *2026-06-26* Something has happened to this app. It WAS excellent but now it freezes. It won’t let me go past “we are getting things ready for you”. I have deleted the app and reinstalled. Still doing the same thing. Very frustrating! **Developer response:** Hello. Sorry about your experience with Member app. The team is currently investigating this issue. If you are able share additional information, please send it to appfeedback@ab.bluecross.ca Thank you. - Don ### 3/5 — Two Major Issues *2026-05-01* The ios app overall isn’t bad, the dev just didn’t implement saved password triggering so you have to manually click on the login boxes when you open the app and also the dev also didn’t name the app correctly in the app store, so the app name is all janky and cut off with lowercase words (needs to be fixed). ### 2/5 — Doesn't always work *2026-04-16* When it works, it's great, but when issues arise, it can be challenging. There have been numerous instances where troubleshooting did not resolve it, and entering the information into the app over and over again is extremely frustrating. When I contact Alberta Blue Cross for support, they are often quick to suggest checking for updates or trying solutions I have already attempted. It is never their fault. ### 4/5 — App is slow *2026-02-28* Takes to long to submit multiple claims! **Developer response:** Hello. Thank you for providing feedback about Member app, particularly your experience in submitting multiple claims. We will be working on improving the claim submission to make it simpler. - Don ### 3/5 — Low tech *2026-02-21* App has poor back buttons - why should I have to hit back buttons after completing a claim submission just to get out of the system or get to the home page. Stupid and clunky in this day and age - get smart get sharp! **Developer response:** Hello. Thank you for the rating and review, particularly the feedback regarding the inconvenience of hitting back after submitting a claim. We'll provide this feedback to the team so that we can continually improve Member app. If you have additional comments or suggestions, please send them to appfeedback@ab.bluecross.ca - Don ### 2/5 — Disappointed *2026-02-13* The app times out a lot, randomly kicks you out and generally doesn’t work well. **Developer response:** Hello Jenn Starkie. Sorry to hear about your experience using Member app. Please give us an opportunity to improve Member app. If you can please send us additional information about the time out to appfeedback@ab.bluecross.ca - Don ### 2/5 — Glitchy and missing claims ticker *2026-02-03, version 10.1.0* App still glitches in the benefits section and it appears app has removed the ability to check your cumulative total of specific benefits used and you must now go to the total benefit summary to check all at once? It was nice to quickly be able to compare what was used and what was remaining rather than reviewing the claims reports. ### 3/5 — Drug Submissions for Linked Blue Cross Accounts (Seniors Plan & a Group Plan) *2026-01-31, version 10.1.0* The first screen of filling out costs and the final screen before submitting a claim are confusing. On the first screen, there should be a pop-up explanation for the “total paid” … that it really wants the total COST of the prescription before another payouts were made. And, on the final screen before submitting the claim (the verification screen), it should include the amount I am actually requesting (the SUM of the total prescription cost minus the amount paid by “ABC” Seniors plan). My Experience: I prepared my claim three times not sure how to enter the dollar amounts on the first page and then, on the last/verification page, it didn’t give me any insight as to how the system was going to calculate it all. The first time, I thought I should enter the full cost of the prescription , but then on the final screen it appeared that I was asking for the full amount so I deleted that claim before submitting it. I prepared a second claim but when I submitted that one, I only knew I did it wrong after submitting it - when i got a note saying I was getting $0.00 back. So, I had to do it all over again.. for a third time. Thank you. ### 3/5 — Clicks don’t work well *2026-01-25, version 10.1.0* Even though this app needs multiple updates it doesn’t change. Every selection made needs additional clicks to make it submit the item selected. ### 1/5 — Terrible *2025-10-27, version 9.10.0* App is missing features and have to use desktop site to submit claims. Cannot modify or add to claims through the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — App freezes up *2026-08-09* After I put in log in info it freezes up ### 1/5 — Confused to use *2026-07-21* Confused to understand the terms and every small amount of claims needed to submit a photo as supporting, which is really inconvenient. Just protect insurance company’s interest but ignoring client’s satisfaction. ### 1/5 — No longer works *2026-07-10* Used to be a good apo but since June 2026 it doesn’t work. I did all suggestions the website suggest & crashes after sign in. **Developer response:** Hello. Sorry to hear about your experience with Member app iOS. Can you please send us additional details to appfeedback@ab.bluecross.ca Thank you. - Don ### 1/5 — Terrible app *2026-05-18* Double enters things and so inconsistent the values reimbursed **Developer response:** Hello. Sorry to hear about your experience using Member app. For the double entry and inconsistent values, can you please send us additional information appfeedback@ab.bluecross.ca so that we can investigate. Thank you. - Don ### 1/5 — Terrible *2026-05-15* Can never get it to work try to sign in says it’s wrong password when using computer. Change it then still says wrong. The mobile app starts to log you in then says oh we thought you left. Then you cant log in. Ridiculous. **Developer response:** Hello. Sorry to hear about your experience using Member app, particularly in signing in . Please give us an opportunity to improve Member app. If you can please send us additional information appfeedback@ab.bluecross.ca - Don ### 1/5 — Auto log out problems *2026-02-04, version 10.1.0* When the app automatically logs out. The ok button does not work and the app freezes! ### 1/5 — Makes the same mistake over and over *2026-01-13, version 9.12.0* Despite the fact that I have called the call centre and explained how the app is messing up the claim in the same way, it continues to make the same mistake. The interface is so simplified that you can’t provide enough information to get a corrected adjudication. And when you call repeatedly and eventually get it fixed, you are told that they will fix it, but they will still take 21 business days even though it’s their fault. ### 1/5 — Need to update their prices big time *2025-12-23, version 9.12.0* They are years behind on their pricing Most of the services are not covered, need to pay out of pocket for almost everything. ### 1/5 — Doina Wagner *2025-12-14, version 9.10.1* Very disappointed I claim my husband massage therapy to my insurance (because he spent already all his money)it’s a month I didn’t receive any money back and any answer ### 1/5 — Worst App *2025-11-06, version 9.10.1* This is the worst app I have entered in years. I am using iPhone with the latest updates. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-07-03* Always easy to submit claim and add appropriate documentation **Developer response:** Hello. Thank you for sharing your experience using Member app. We're glad that you find it easy to submit claims and documentation. Thank you. - Don ### 5/5 — Super User Friendly *2026-06-08* This app is incredibly easy to navigate and I find response times to be impressively swift. Also always easy to reach someone to discuss a question about benefits. **Developer response:** Hello. Thank you for taking the time to leave a 5-star rating and review of Member app. We're happy to know that you find Member app easy to navigate and impressed with the response times. Thank you. - Don ### 5/5 — Claim submitting *2026-03-22* Excellent App to process a claim in just couple of minutes. **Developer response:** Hello Irfan Suri. Thank you for sharing your claims experience with Member app. We're happy to know the claim was processed in a timely manner. Thanks. - Don ### 5/5 — Claim *2026-02-11, version 10.1.0* It makes it easier amd faster to claim our benefits. ### 5/5 — Easy to use *2026-02-07, version 10.1.0* Once you have your regular providers loaded in the app, submitting expenses takes only seconds. ### 5/5 — Easy claim *2025-12-27, version 9.12.0* I have no problem to make a claim at the blue cross app. Keep up the good work!!! ### 5/5 — good apps *2025-11-09, version 9.10.1* Thank you ### 5/5 — ****** *2025-10-05, version 9.9.0* My backup! Thanks ### 5/5 — Submitting claims *2025-07-18, version 9.7.0* Very difficult to submit a claim after uploading photos of receipt. Very glitchie , took wayyyyyyy too long for something so simple ### 5/5 — Submitting a claim *2025-07-13, version 9.6.0* So easy to follow prompts, walks you through to the end. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*