# Alder Security — user reviews > 68 indexed App Store user reviews of Alder Security by Alder Holdings, LLC, rated 2.05/5 from 193 ratings. - Source: https://appshunter.io/ios/app/alder-security/id1267996005/reviews - App overview in markdown: https://appshunter.io/ios/app/alder-security/id1267996005.md - Rating breakdown: 5★ 38 · 4★ 5 · 3★ 9 · 2★ 18 · 1★ 123 ## What do users think of Alder Security? Overall sentiment: negative **Pros** - 👍 Professional installation and setup - ✅ System functionality works when properly configured - 📱 Simple and intuitive interface design - 🎥 Multi-camera support on single app - 🔐 Face ID support available - 💬 Helpful customer service (when reached) - 🎯 Affordable pricing options **Cons** - 🐛 App crashes and freezes constantly - 📵 Persistent login and authentication issues - ⚠️ Unreliable push notifications - 🔌 Poor connectivity and offline errors - ⏱️ Slow app performance and lag - 📹 Camera connectivity problems - 💰 Long-term contracts with high cancellation fees - 😤 Poor customer service responsiveness - 🌐 Overseas support with language barriers - 📊 Inadequate activity logging and tracking - 🚫 Difficult and deceptive cancellation process - ⚡ Unreliable alarm arm/disarm functionality - 🎬 Delayed or missing video playback - 🔄 Automatic contract renewal without notice - 🚨 False alarm notifications and poor detection **Commonly reported bugs** - App requires constant re-login despite 'remember me' selection - Password reset page unresponsive - Camera feed takes 5+ minutes to load or fails entirely - App crashes when viewing indoor cameras - Notifications not clearing from notification center - Arm/disarm commands freeze and delay - Thermostat controls limited to 1-degree increments - App kicks user out when viewing cameras - False 'no internet connection' errors - Inconsistent notification delivery timing - Sensor triggers not appearing in activity log - App loses connection frequently despite stable WiFi - Multiple app crashes per session - Face ID not supported on iOS - Delayed notification delivery (3+ second lag) **Most requested features** - Granular notification settings per camera - Customizable notification sounds for doorbell - Thermostat scheduling automation - Improved activity log descriptions - Separate app for indoor and outdoor cameras consolidation - Face recognition for iPhone - Real-time video delivery with notifications - Better human and vehicle detection algorithms - Remember login credentials option - Offline app functionality ## Newest reviews (18 of 68) ### 1/5 — Great service but terrible app *2023-03-22, version 6.6.8* The people I set up the service with were nice, they were helpful with me setting up my account, but the app hasn't let me log in since the first day I had this service, which is really disappointing. I was afriad I was the only one having issues but unfortunately not . I hope they update the app soon but seeing as they haven't updated in a year there's no chance I'll be using it. I JUST reset my password and logged into the website just fine so it's definitely the app. Oh well. ### 1/5 — Help *2023-03-12, version 6.6.8* Engineers need to review this app. Specially, for the iPhones. There seems to be an issue where even if the system is disarmed and all doors are closed. The app says the door is open or sensor is open but in reality everything is normal there is some glitches in this app that need to be fixed. Because when you arm, the alarm is telling you to bypass those sensors but they’re really fine. ### 1/5 — Alder is deceptive *2023-03-04, version 6.6.8* When I got my system i was very excited, but my panel would not connect to the tower internet connection and so I called and asked to be connected but they were unable to make it work so I wanted to cancel but they are very deceptive in when you sign things and make it very hard to cancel with them, 2000 to cancel! Pls alder ### 1/5 — DO NOT SIGN UP WITH THEM *2023-02-11, version 6.6.8* A big fraud !!! They give you good prices but you will sign up for a 60-month contract for a service/ system that don’t work. The app is so slow and don’t even let you know when someone is right in front of the house/camera/door; like come on what’s the point? I went back and forth with the customer service because the guy who signed me up promised to send me sensors for all the entrees and exits (windows and doors) but only sent half. Now, customer service is telling me that I need to pay for the rest smh. I hope they do better. ### 1/5 — Notification *2022-12-20, version 6.6.8* Notification will not clear off! ### 1/5 — Terrible *2022-11-23, version 6.6.8* The app does not let you see anything once you ever get on. The app will not let me sign on now I deleted it several times, and re added the app, but it still won’t work. No one ever calls you about anything with this company. I’m not impressed, it worked when I first got it installed, but it won’t let me on the website at all. Terrible ### 1/5 — Horrible App, horrible company *2022-11-18, version 6.6.8* This app is trash and doesn’t work. I’ve had to install/uninstall constantly, and it gives me an error message where I can’t even log in or view it. Alder is a terrible company, and I wish I never dealt with them. ### 1/5 — Trash *2022-11-08, version 6.6.8* I hate I even had to give it a star! This is the worst app ever don’t depend on it to secure your home at all ### 1/5 — Scam *2022-10-31, version 6.6.8* Just let you signed an unnecessary contract for 5 y ### 1/5 — Don’t fall for it *2022-10-22, version 6.6.8* We are paying for a service that doesn’t work in our rural camp. The answer is to send the same equipment over and over. We have never had a signal and were suckered into a 72 month contract that we can’t get out of. Customer service is horrible. ### 1/5 — App needs massive update *2022-09-02, version 6.6.8* You do not get alerts in a timely fashion and it send all alerts at one time when it does send them. They need to start over from scratch on the app. ### 1/5 — Horrible app *2022-09-02, version 6.6.8* Keeps losing connection even after uninstalling and reinstalling. We had enough! We gonna switch to another security company. ### 1/5 — Fraud *2022-08-31, version 6.6.8* It’s an absolute scam… they sent me hardware that didn’t work, walked me through trouble shooting, still didn’t work. Sent me replacement, still didn’t work. At that point I want to cancel. Their response, find another dummy to take over my account or by the contract out. Can you imagine, for service that they have never provided. And they keep charging my account. ### 1/5 — SCAM *2022-08-25, version 6.6.8* Worst experience. We were within our 30 day free trial and I wanted to cancel. They said here’s a cancelation for u to sign and it says you owe 3grand to opt out. I asked the rep what is this?! He said disregard that you don’t need to sign we’ll send another (which they did not) I didn’t even mention that before this in text messages (I have proof) we tried to cancel the rep said our trial was over I was like no sir it literally just started. Finally after hassling they said get equipment in before 60 days. They sent shipping label through email and I have read that “they say they never received it” so we’ll see. I’ll definitely keep up with this review because this is seeming a bit scammy. I have a lawyer and will definitely be utilizing if they “don’t receive my equipment.” ### 1/5 — Worst camera system ever!!!! *2022-08-22, version 6.6.8* Me and my family has had this camera system for over a year and when trying to view the cameras in the app it always says it is a connectivity issue (which it is not) only ONE out of FOUR of our cameras work we have reset these cameras multiple times and nothing has changed this is literally the worst company to get your camera system with and when we call to have someone look at and fix the cameras there is ALWAYS an excuse when calling the customer service. Will be cancelling with alder any day now and going with another company. Alder is the crappiest camera system we have ever invested in. 👎🏾👎🏾👎🏾👎🏾 ### 1/5 — TRASH! *2022-08-11, version 6.6.8* Had this system for 1 month and have not been able to use. App is not consistent. I don’t get push notifications. Spoke with 12 agents and non were able to help. They are all incompetent and transfer you from agent to agent. They will not let you cancel the contract or return equipment. Please BEWARE! ### 1/5 — Stay away *2022-08-03, version 6.6.8* The app is horrible, the security company alone is a joke. Go with someone reputable. They get you on a contract and you are stuck paying for pretty much nothing in return. Such junk and will never be doing business with again. ### 1/5 — Returned *2022-07-22, version 6.6.8* I had this system for three days and returned it. The app lagged so much. The alarm system will randomly disconnect and the app will say it’s offline. You can’t set different modes for your sensors. Not to mention they make you sign a 60 month contract. Absolutely ridiculous. I wouldn’t recommend alder to anyone. The app needs a lot of work along with their system. There’s a reason why they give you a free key fob to disarm because the app never works. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2025-01-09, version 6.6.8* Bad service ### 1/5 — Horrible Service *2024-03-16, version 6.6.8* Worst Company ever. Long wait times when calling and there equipment starts to fail and break down so they can charge you for replacements. Can’t wait until I can cancel my plan. ### 1/5 — Door camera *2023-12-02, version 6.6.8* Been waiting for 3 month for tech to come out. They keep. Changing days now they are trying to come when I am at work . Telling them my hours so change day but same hours , supposed to call me back been 3 days tried to e mail call text nothing. And I am stilll having to pay for what I can’t use ### 1/5 — Worst Security Company and App *2023-10-22, version 6.6.8* App crashes, has frequent errors, minimal features, unusable video play back - for company review I would rate -5 . Install was garbage, system is none functioning, tech installed cameras by plugging them in just below the cam outside. That defeats the purpose. Support is difficult to work with. They’re based overseas and English is a barrier. ### 1/5 — the worst ever!! *2023-10-01, version 6.6.8* this is the worst app ever! i literally hate logging on to this app. ### 1/5 — Terrible *2023-07-25, version 6.6.8* Everything about this company was a red flag and I should have never got with them when the sales asked to hit my weed. And the tech man who set up left my door open! Not just unlocked but OPEN! Very unprofessional and good luck canceling they make it super hard. Stay far away from these people. It’s not even worth it tbh ### 1/5 — Scam *2023-05-16, version 6.6.8* Refuse to give me full refund! Refuse to give me supervisor above them contact information; so I can return product. Sent products without getting my text confrontation that they were asking me for. Deceitful, lied to me multiple times over the phone and am not able to return the product within my 30 day trial. They need to be sued!! ### 1/5 — Sahily Gomez *2023-04-30, version 6.6.8* Muy mala , pésima ### 1/5 — Don’t get this security system *2023-03-25, version 6.6.8* Less to do with the app and more to do with the entire company. It’s not a scam, but it’s certainly a regret. ### 1/5 — Service has been down *2023-03-23, version 6.6.8* My service has been down for months. Can’t get anyone out to fix it. Hard to find a number, most are disconnected. They still charge me every month for a service I’ve been unable to use. ## Most praised reviews (10 highest-rated) ### 5/5 — Highly recommended *2022-03-24, version 6.6.8* I have been a customer for over a year now and when I was getting the app I read a lot of negative reviews about them but I gave them the benefit of the doubt. I have with no issues with the app or the cameras they installed everything works Perfect. ### 5/5 — Bad reviews aren’t indicative of this company’s service *2021-06-23, version 6.4.8* I recently got a really great and affordable package from Alder. The sales rep (Shelby) was incredibly professional. Very low pressure sales, just gave me basic information and how it compared to other security companies. The tech showed up within 15 minutes of signing up and installed everything right away. He (Aleck) was incredibly professional as well. The tech even came back to fix an issue I had a couple of days later (issue was on my end, not theirs.) Even today when I had issues figuring out how to navigate the app, customer service was on point and made sure that my issues were resolved ASAP. I’m in Arkansas, and I would highly recommend this company. I feel a lot safer, and sleep a lot better at night. Kudos to the Central Arkansas team!! ### 5/5 — Has some bugs *2019-04-02, version 6.3.2* Tried to reset my password in the app and it said there is no internet, however this is not the case. I know you guys have a full staff working on this app, Please fix ASAP. ### 4/5 — Push notifications *2021-07-12, version 6.6.0* I just got the system and I am disappointed that the push notifications don’t work. I am not aware if anyone pops up at my door or my back camera. I hit allow notifications and I am not receiving any notifications. What else do I need to do or can this be fixed? Thank you. Well I just called technical support and she was very helpful and I got the issue resolved. Can you please add that when the notifications pop up that when yoy hit the notification that it automatically give you the “right now” video in real time so that time have not elapse between the notifications and you actually seeing the video. ### 3/5 — App *2022-07-03, version 6.6.8* App glitches out and doesn’t send me notifications about the system being armed or disarmed until I open the app. And yes I have the notifications enabled. It also doesn’t give me the option to add cameras and the app and my phone are all currently updated. ### 3/5 — Edit- *2021-08-07, version 6.6.0* Okay after having the app a while, there are a few things I realllllly hope you add/change soon. I want more options for notifications within the app itself and for each camera. For instance, I don’t want a notification every 30 minutes at night when a moth flies by my driveway camera. But I don’t want to have to turn off the notifications all together within my phone’s settings. And I would love a separate notification with sound all together when someone rings the doorbell. Like, I want my phone to chime when that happens. With its own individual sound. Also, in the “activity log”, when I set an alarm or turn it off, it simply says “user logged in”. I’d love for it to be a little more descriptive by saying “set alarm away” or “disabled arm stay” for more information to refer to. Seems like it’s people on here complaining about the company itself - which isn’t where that kind of review belongs to start with - and a lot of reviews seem to be total rubbish in general. The app is decent. There’s definitely some bugs and such that could be improved but overall, it’s simple to use and gives me what I need. It does support Face ID. Allows me to view all cameras together on a single app (although sometimes it seems to have a hard time connecting to the equipment). I can take video, screenshots and talk via the cameras. Hopefully there will be more updates in the near future to address some of the small issues. ### 2/5 — Glitches all the time *2023-04-16, version 6.6.8* Had the Alder wireless cameras for 2years. For one they have a very small range so better hope you have either extremely good wifi or a super small house. The app itself glitches all the time. I have to close my app out like 5 times before i can actually get my camera pulled up to see live view. Just because of the app alone I wouldn’t buy Alder again ### 2/5 — Disappointed *2023-02-18, version 6.6.8* I’ve had the security cameras for over a year now and one no longer works. The cameras don’t catch everything they should. Had police chase someone through my yard, right past the cameras and it didn’t catch any of it. Doorbell camera stopped working and was on the phone with their service people to get it up and working. Was on my cellphone so long it died and the doorbell camera still not working. Sadly I’m stuck with them for another 3.5 years. I wouldn’t recommend them. App is no better, needs updating/ fixes. ### 2/5 — The app is not as useful as I would like. *2022-04-29, version 6.6.8* The app freezes especially when I attempt to use it to arm the alarm or disarm. It oftens get stuck and then I have to get repetitive response that are delayed. The app is not that great. Some bugs really need to be worked on to allow it to be useful as comprable systems ### 2/5 — Poor Service *2021-12-24, version 6.6.0* Still can’t get password to open my phone Alder app to set my alarms or check my system can only get wife phone app to work. Called company to reset my password on their end. Will it still does not open and says password or username is wrong. When I call you better have a few hours to get the company run around. Plus they renewed my 5 year contract without notice. Folks read your fine print. They lock you up for 5 years and Never notify you to let you know your contract will automatically renew. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*