# ALEC Mobile Banking — user reviews > 42 indexed App Store user reviews of ALEC Mobile Banking by Abbott Laboratories Employees Credit Union, rated 4.76/5 from 2,576 ratings. - Source: https://appshunter.io/ios/app/alec-mobile-banking/id1080777149/reviews - App overview in markdown: https://appshunter.io/ios/app/alec-mobile-banking/id1080777149.md - Rating breakdown: 5★ 2,146 · 4★ 159 · 3★ 45 · 2★ 21 · 1★ 54 ## What do users think of ALEC Mobile Banking? Overall sentiment: neutral **Pros** - 👍 Convenient app - 🚀 Faster and easier - 👍 Great app - 👍 Love this app - 👍 System works well - 👍 Revamped app is great **Cons** - 🐛 App crashes - 🐛 Terrible user experience - 🐛 Clunky, needs update - 🔒 Password reset is difficult - 🔒 Cannot copy/paste passwords - 🐛 Functionality issues, especially for check deposits **Commonly reported bugs** - App crashes on iOS 15 and 16 - Unable to log in, password manager issues - Blank screen on iOS 14.5 - Credit card balance display issues **Most requested features** - Support for cryptocurrencies - Ability to manage cards (turn on/off) through app - Integrated bill pay and bank transfer features - More mobile banking features like big banks ## Newest reviews (10 of 42) ### 2/5 — Really needs to be fixed *2026-04-22, version 25.2.100* This app makes me feel so frustrated. I’ve been keeping track and about 70% of the time when I go to check my balance the app is having some sort of issue and I cannot log in. ### 4/5 — Bill Pay & Transfers *2025-02-20, version 24.2.60* Wish we could go back to making transfers & paying bills w/o having to add our passwords. ### 4/5 — Needs update for cryptos *2024-06-04, version 23.2.33* Shouldn’t be getting blocked trying to load a basic $50 into my wallet ### 4/5 — Card on/Off feature *2024-03-23, version 23.2.33* Otherwise great app but with newest update, i can no longer turn on or off my card through the website or app, it says i have no cards to manage and every time i try to add my card it says i can already manage it through the app ### 3/5 — Crash *2023-01-30, version 22.2.80* System always crashes. ### 3/5 — Review *2022-04-28, version 21.3.40* The app is fine for checking balance, or internal transfers. However, the bank to bank transfer capability is not in the app. It would be nice to have everything in one app not three separate apps. ### 4/5 — Review- Password reset is difficult *2022-04-26, version 21.3.40* Changing password is difficult and requires going to the bank for assistance. ### 2/5 — Clunky, Definitely needs an update *2021-09-19, version 21.1.31* I really like Chase and BMO apps. Both of them allow me to see my credit cards, see what is being billed, due dates, etc. also every time I make a transfer, I have to input my password. That really stinks if I’m doing a couple of things. This app really needs an update. It is very clunky. It would be nice if I could get my Zelle stuff through ALEC app also. Although I would still prefer to have this app than no app at all. ### 2/5 — Pretty pointless *2021-03-23, version 20.2.80* What’s the point of a banking app if you are unable to pay you balance? Basically, this app just allows you to check your activity and that’s it. Irritating. ### 1/5 — Does not open on 14.5 *2021-03-03, version 20.2.50* Loads to blank screen and then force quits. ## Most critical reviews (10 lowest-rated) ### 1/5 — App Reliability *2026-05-01, version 25.2.100* I have had to delete the app and download it again because the app was not working. Also Face detection does not work half the time and I have to type my password etc all over again and face detection was already set up. Please remove the feature that makes me sign in again. It’s annoying. ### 1/5 — Bad *2026-04-18, version 25.2.100* Consider a different bank/app. Constantly having issues with login, verification, customer service. App will log you out and constantly reset. Numerous issue with the app and Alecu website login requiring you to call but put on hold for 30-60 mins. Very rude. Will be closing my accounts. ### 1/5 — So many glitches *2026-02-17, version 25.1.70* The app doesn’t recognize the password, then wouldn’t let the apple password autofill work either ### 1/5 — Check deposit *2026-02-12, version 25.1.70* Limit is too low ### 1/5 — Bad bad app *2024-08-05, version 24.1.71* Terrible bank application ### 1/5 — Terrible user experience *2024-05-11, version 23.2.33* Terrible user experience even with the new updated app ### 1/5 — Horrible. *2024-04-04, version 23.2.33* WHY BREAK SOMETHING THAT ISNT BROKEN!!!! ALEC keeps updating everything they do and ruining peoples accounts!!! And their customer service is HORRIFIC!!! Absolutely horrible. ### 1/5 — App Crashes All the Time *2022-09-27, version 22.1.100* With iOS 15 and 16, the app crashes every time just after logging in. ### 1/5 — App immediately crashes *2022-02-27, version 21.2.70* I’m on iOS 15.3.1 on an iPhone 7. App will immediately crash and won’t open. ### 1/5 — Embarrassing *2021-05-20, version 20.2.80* Can't believe I stayed with ALEC, because I was promised the new iOS app would be great. Sooo not. And now it's got the PopMoney advertising built in as well? Wow, thanks guys. The remote check deposit is a good idea. Would be so much better if it alerted me that I'm trying to deposit a check that exceeds their max cutoff. ## Most praised reviews (10 highest-rated) ### 5/5 — Love this app *2025-01-18, version 24.2.50* ALEC 🫶🏼 ### 5/5 — Good update but.. *2024-03-23, version 23.2.33* I wish I didn’t have to reset my password after the update. ### 5/5 — - *2023-02-25, version 22.2.80* I love my bank 🏦 and they have apple pay now wooo! ### 5/5 — System works well *2022-12-30, version 22.1.101* I check my accounts daily sometimes once or more times per day. The system consistently to works well each time I use it. ### 5/5 — Great App! *2022-08-18, version 21.3.40* Very Easy to navigate! ### 5/5 — Great app! *2022-08-08, version 21.3.40* The ALEC app is great. It has all of the needed functions and is easy to use. ### 5/5 — Faster and easier *2022-06-13, version 21.3.40* Nice app. Help you to save time in your financial activities in a easy way! ### 5/5 — Convenient App *2022-05-27, version 21.3.40* The ALEC app allows me to do everything I need, whether it is checking my balances, paying a loan or transferring money. I have no complaints. ### 5/5 — Good *2022-05-26, version 21.3.40* Good to check balance, transfer & bill pay, e-statements but not able to set travel dates ### 5/5 — Gets better and better *2022-04-25, version 21.3.40* Features continue to be added to the app to keep all account access at my fingertips. Literally no complaints! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*