# Alero Financial — user reviews > 91 indexed App Store user reviews of Alero Financial by Corporate America Family Credit Union, rated 4.80/5 from 1,350 ratings. - Source: https://appshunter.io/ios/app/alero-financial/id395930022/reviews - App overview in markdown: https://appshunter.io/ios/app/alero-financial/id395930022.md - Rating breakdown: 5★ 1,225 · 4★ 80 · 3★ 17 · 2★ 5 · 1★ 23 ## What do users think of Alero Financial? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Convenient mobile banking - 🚀 Great customer service - 🚀 Reliable and dependable - 🚀 Smooth mobile deposit process - 🚀 Excellent mobile app **Cons** - 🐛 Slow transfers - 🐛 Inconsistent mobile deposit functionality - 🐛 Frequent login issues - 🐛 Outdated app design - 🐛 Buggy and crash-prone - 🐛 Complicated navigation **Commonly reported bugs** - Login credentials being deleted after updates - Contact options not working - Inability to cancel transfers - Unreliable mobile deposit feature - Inconsistent Face ID/Touch ID functionality **Most requested features** - Landscape mode support for tablets - Ability to save login credentials - Improved PDF form functionality - Support for international phone numbers - Seamless biometric login experience - Payoff amount visibility for loans ## Newest reviews (14 of 91) ### 3/5 — Logged out *2026-06-18* I used to have no issues until they switched to Alero. I’ve since been logged out and unable to change my password. ### 5/5 — Banking easy *2024-05-29* The mobile app has made my banking management easier! **Developer response:** Thank you for sharing this feedback! We appreciate your membership. ### 4/5 — Good App *2024-03-04* App works well, fast, no issues! **Developer response:** We’re glad to hear that your experience with the CAFCU app has been positive! Thank you for sharing your feedback. ### 5/5 — Great credit union and employees *2024-02-20* Employees help with anything you need, ghamin sat down with me and help me look over my account and understand it. Violet will help you fill out withdrawal slips or any of the other type of slips. As soon as you walk into the door they ask how your doing and if you need anything. Over all a great credit union! **Developer response:** We are so happy to hear about your positive experiences with CAFCU. Thank you for sharing this feedback. We appreciate your membership. ### 3/5 — Landscape option *2024-01-24* It would be great if the app had the ability to orient to landscape. When I’m on my iPad and it’s attached to the keyboard horizontally, the app doesn’t flip the orientation to a landscape presentation, which means I either have to disconnect it from the base or try to read and do things sideways. Thanks for your consideration. **Developer response:** Thank you for bringing this to our attention! We are always looking at ways to improve our app, which includes how it is viewed on a tablet. We will look into this! ### 3/5 — Touch ID? *2023-09-29* At least highlight on your new login page whatever you are now doing with Touch ID. I have forgiven CAFCU for years for making passwords requirements so tough that they have to be written down. It is -by far- less secure and such a nuisance to rely on a password to complex to remember. touchID solves the problem. Hated being in a rush today to make an emergency transfer and see that I could not use Touch ID. And not have my password nearby. Passwords need to be something we can remember. **Developer response:** Hi Ellie. Thank you for sharing your experience with us. We do make biometric login options available. Please log into the app on your mobile device and go to More > Settings > Biometrics to enable biometric ID when you log in. If you need help getting started in the new app, visit our upgrade landing page at cafcu.org/upgrade. We appreciate your membership. ### 5/5 — Missing Zelle in new application *2023-09-20* Zelle option disappeared after the upgrade to the new version **Developer response:** Thank you for sharing your thoughts about CAFCU’s mobile banking app. When we upgraded our app back in September, Zelle was briefly paused. However it is now fully functional. Please give it another try. If you have any other questions or comments, go to cafcu.org/ContactUs to view options for getting in touch. We appreciate your patience as we continue to improve the mobile banking experience for our members. ### 2/5 — iPad orientation *2023-09-19* New “digital banking upgrade” broke iPad orientation. Please fix back to landscape view. **Developer response:** Thank you for sharing your feedback. We are aware of this issue and our team is working on a solution. We appreciate your patience as we work to improve our mobile banking experience. ### 5/5 — Mobile deposit is fun to do *2023-09-14, version 19.3.8* Photographing the front and back of the check was easier than ever to do. I could touch anywhere on the screen to take the photo - no need to fumble to find and depress the “take photo button” ### 3/5 — Getting better *2023-08-21, version 19.3.8* There is still some work to do on PDF forms. They really need to be all input enabled. The use of digital signatures should be investigated for security. I have used them on other secure sites. Printing and filling out forms then scanning them back in is cumbersome and can create redos because clarity reduces with each scan. Plus some entry blocks are too small when handwriting and scanning. I can not be the only member not living in the USA. Need the ability to add a country code to phone numbers and override fixed state abbreviations. I live in Mazatlan, Sinaloa as an example, country code+52. Just a thought. ### 5/5 — Constant face recognition logins *2023-05-29, version 19.3.8* With current app version seems like it’s harder to logging with face recognition it flashes and logs me out automatically have to do it so many times then logs me in. ### 3/5 — Tom Schatterman *2023-04-23, version 19.3.8* A little to complicated for me, but got through it hopefully. Tommy ### 4/5 — Mobile deposit is terrible *2023-03-08, version 19.3.8* Mobile deposit needs serious work as it fails nearly every time ### 2/5 — Fair app *2023-02-06* The app has all the earmarks of a programmer designed app. There seems to be little effort in including the users. The app is functional but illogical to navigate. The pdf forms produced are not uniform, one allows input another in the same app needs to be printed and hand written and scanned or photographed back into the system. The push for phone numbers does not take non-Us/Canadian numbers in account. Country codes are a real thing. Wire transfers take forever because of disparity in PDFs but a loan is done in a few hours or a day at most. Asking for a password to verify an already verified biometric is illogical. My finger print is unique and cannot be duplicated unless my correct finger is cut off and kept infused to maintain ridges. Utilization of Beta Testers among the members and listening to their ideas would produce a class A app. **Developer response:** Hi, we really appreciate the feedback and are always looking to improve the experience for our users. ## Most critical reviews (10 lowest-rated) ### 1/5 — Been down for hours *2026-04-02* The app has been down for hours now for “scheduled maintenance”. How long does this take?! ### 1/5 — Slow transfer *2025-05-29* Transfers use to be instant Now they are not. It takes a while for updated account information. Not cool at all. ### 1/5 — They need better service! *2023-12-12* The new upgrade deleted my credentials and now my login info is invalid! I keep calling the company but no one ever answers, I keep leaving voicemails and emails and all they keep saying is to call but when I do no one answers!! I am now 3-4 months behind on payments! **Developer response:** Evelyn, we are so sorry to hear about your struggles accessing your accounts through our mobile app. Please reach out us at questions @ cafcu.org with your contact information so we can have a specific Member Center specialist reach out during our normal business hours (7 a.m. to 7 p.m. CST Monday through Friday). We appreciate your patience as we continue to improve the mobile banking experience for our members. ### 1/5 — Horrible *2023-11-15* The app is absolutely horrible. The contact us button doesn't work. I can't cancel a transfer on the app or desktop. I keep getting notifications to sign up for e-statemens...but I have been signed up for years on e statements. Nobody has contacted me back about my dispute so there are just multiple transfers for hundreds/thousands of dollars that I didn't do that I HAVE YET TO DISCUSS!!!!!!!! **Developer response:** We are very sorry to hear about your frustration and appreciate you reaching out. We would like to get in touch with you and talk through your experience with our digital banking app. Please reach out us at questions @ cafcu.org with your contact information so we can have a Member Center specialist get in touch during our normal business hours (7 a.m. to 7 p.m. CST Monday through Friday). Thank you for your membership. ### 1/5 — Banks Trash And The Apps Trash *2023-09-15, version 19.3.8* This App Is So Primitive It’s Sad. Not Only Is It Buggy And Slow, The Bank Itself Is Trash. No Customer Service On The Weekend. My Zelle Gets Locked Because I’m Moving Money, But Isn’t That What The Apps For? If I Could Give It -0 Stars I Would CAFCU IS HOT TRASH!!! 🔥🚮 ### 1/5 — Clumsy feeling. *2023-09-04, version 19.3.8* To make payments, you transfer from account to account, rather than just submitting payment from account. There’s no minimum due option or anything. You have to know the exact vent you owe, or you fall short, or pay extra. It’s nothing like paying a bill, at all. Seriously considering taking my loan to a different lender. Why they bought out my original auto loan is beyond me, and I have no desire to be a member of their bank… that’s really why they’re pushing for in the end. Cumbersome, at best. ### 1/5 — Remote Deposit App *2023-01-13, version 19.3.8* Needs help- lots of errors ### 1/5 — Very Outdated *2022-09-07, version 19.3.8* This app takes a while to load and when it does, it feels more like opening a browser on your phone than an actual app. I wish it could be set to automatically open to show your balance and such, but before you can do any of that, you have to click account summaries and it always kind of glitches and pauses before opening anything. Also, I wish it would automatically use Face ID as soon as you open the app, but instead you have to actually click the Face ID option at the bottom in order to use Face ID to login. It’s just very different from other banking apps I use and feel it could use a little refreshing for ease of use. ### 1/5 — Terrible app *2022-08-11, version 19.3.8* Nothing is clear and you can’t trust transfers. ### 1/5 — Poor update *2022-07-12, version 19.3.8* Everything was fine then it updates and tells me there’s an error when logging in I have checked online and my username and password work fine… this credit Union has always been behind on technology and the way they do things.. so a terrible app makes sense ## Most praised reviews (10 highest-rated) ### 5/5 — Respect and cared about *2026-01-08* They are respectful and caring about their members. They provide financial support and financial literacy. ### 5/5 — Mobile app *2025-09-15* Great - awesome customer service ### 5/5 — Loyal *2025-07-24* Thanks for honoring your customers who bank with you. ### 5/5 — CAFCU is the BEST!!! *2025-05-06* Since getting my car loan they CAFCU there’s been no looking back. I do all my banking with CAFCU now. I have since closed all my accounts at WF after 25 years. Should have done it a long time ago! ### 5/5 — Quick and Easy to Use *2024-11-04* The CAFCU mobile app has been very user friendly since I have begun using it. Everything is displayed in one place for all of your mobile banking needs. Highly recommended! ### 5/5 — Cafcu *2024-09-17* I love CAFCU customer service at Burbank Illinois location I have my loans there and they are always very friendly and helping me out when I need low rates and a trusted financial resource to count on **Developer response:** Thank you for the kind words! We are so grateful for your membership and are happy to hear that you’ve had a positive experience with our Burbank branch. We love being a financial resource for our members! ### 5/5 — Exceptional service *2024-08-16* They really care about their members. They are compassionate to our needs. Love this credit union. ### 5/5 — Easy Banking *2024-06-18* Very easy to use. **Developer response:** Thank you for this feedback! We appreciate your membership. ### 5/5 — Dependable *2024-06-16* No matter where i am the app is available. If there’s a small emergency i can transfer funds. Or if there is a problem i can reach someone in a hurry. **Developer response:** We are so happy and honored to provide an app that is always there for you! Thank you for the kind words and for your membership! ### 5/5 — LOVE CAFCU! *2024-06-11, version 4013.0.2* Super easy app and very convenient! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*