# Alert 360 — user reviews > 104 indexed App Store user reviews of Alert 360 by Alert 360, rated 4.14/5 from 625 ratings. - Source: https://appshunter.io/ios/app/alert-360/id1041151324/reviews - App overview in markdown: https://appshunter.io/ios/app/alert-360/id1041151324.md - Rating breakdown: 5★ 424 · 4★ 60 · 3★ 17 · 2★ 33 · 1★ 82 ## What do users think of Alert 360? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Secure system - 👍 Organized and informative - 🚀 Convenient remote access - 👍 Great customer service **Cons** - 🐛 Connectivity issues - 🐛 Unreliable app performance - 🐛 Slow response times - 🐛 Inaccurate sensor readings - 🔒 Predatory contract terms **Commonly reported bugs** - App crashes frequently - Notifications not working as expected - Garage door controls not functioning - Inconsistent camera feed quality - Sensor status not updating properly **Most requested features** - Add panic button feature - Improve video clip management - Integrate with voice assistants - Provide in-app billing and account management - Enhance sensor bypass options ## Newest reviews (16 of 104) ### 3/5 — Works well *2026-07-22, version 5.13.7* I have been with Alert 360 for several years and they provide great service Now I had to cancel my subscription and it is incredible difficult to remove my credit card. All of a sudden my password is incorrect or that I need a customer # that I can’t find anywhere. Very frustrating. ### 3/5 — Alarms *2026-07-05, version 5.13.7* Silent mode pops up continually. Annoying ### 3/5 — Sensors *2026-05-26, version 5.13.3* Why does it take hours for the sensor upstairs to post movement??? While the downstairs sensor displays it almost immediately? And I’ve traded them out.. renaming them to reflect their position. The sensors have also BOTH had batteries replaced And upstairs moved to a position that’s right where a persons head would pass as well as being placed in a more discreet area which would have been optimal… ### 3/5 — Slow *2026-05-13, version 5.13.3* This app rarely works effectively. It’s always slow to respond and live video never works when truly needed. Very inconsistent and inconvenient. It can be frustrating. Alerts are also slow and most of the time never capture package drop offs. ### 1/5 — Would be worse if I could *2025-06-15, version 5.9.6* This app and the alarm system in general won’t let you or provide you the option to delete your account and its association with a previous alarm account once you terminate service. ### 2/5 — Delete all option *2025-05-26, version 5.9.6* There is no delete all option for recorded videos. ### 1/5 — Don’t like this app *2025-03-30, version 5.9.3* This app needs to be updated. My last security app I was able to view all my cameras at live without having to press play on each individual camera. This app really not user friendly it has a whole lot of unnecessary nothing. Needs improvement. ### 1/5 — Worst Company *2025-03-25, version 5.9.3* Worst Service ### 3/5 — Objects No Longer Classified Correctly *2025-03-24, version 5.9.3* Prior to the 2 new updates, the app was correctly classifying people, animals, and cars when the camera detected them. Now it classifies them all into the “other” category. Additionally, it is no longer sending push notifications when the camera detects something. ### 1/5 — Can’t access doorbell - or timely camera *2025-03-13, version 5.9* Useless also in cold weather ### 1/5 — Locked out of app *2024-12-25, version 5.7.2* Although I’m current and up to date on my account they lock you out the app with no warning. Tech support can’t even help. Happy to take your money but doesn’t inform you of anything. Coming from a customer who has been with them since 2018. Maybe it’s finally time to find a different service provider. ### 1/5 — Widget gone for iOS 18 *2024-11-30, version 5.6* Alert 360 did not keep up. Now that iOS 18 is out. The widget is gone and no option to add it. ### 2/5 — Missing widget support since iOS 18 update *2024-10-15, version 5.6* Please fix this. It is so annoying to have to go back and forth between the app to arm system ### 1/5 — Alert 360 *2024-10-04, version 5.6* This happens often. Where I cannot pause my cameras. If we are hanging out on the back porch, I don’t want to waste our usage so I pause the camera. But several times, the recording rules will not upload to allow me to do so. Therefore I run out of usage quicker. And I get to hear my patio alarm go off every 5 minutes. ### 3/5 — Need to backup most important chip *2024-09-26, version 5.5.2* Why? Everytime when resetting or lost or stolen phone lose the gym access mobile credential, I suggested that should add the backup nfc card chip to iCloud Drive from Alert360 Mobile Credential. ### 1/5 — Won’t send a trouble ticket *2024-08-26, version 5.5.2* It has a button to send a troubleticket to your local provider, but it will not send it ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-06-25, version 5.13.7* This app and service are horrible. Please don’t get it. Our cameras and mics record basically nothing. Our equipment doesn’t work half the time and the app is pointless as it doesn’t work any better. Wished we would have stayed with Vivint that was much better, and more cost effective. Locked into a contract with Alert360 so we’re screwed either way. They were great when we had them at our air Bnb that we ran for a little while (it came with the home) so we decided to make the switch at our personal home. Regrets. ### 1/5 — Confusing *2026-06-22, version 5.13.7* This app is not user friendly. I have been unable to find simple requests such as volume control, night settings, etc. ### 1/5 — Terrible *2026-06-10, version 5.13.7* Do not use this service. The technology is so antiquated that you can’t even download videos more than one minute without timing out errors. The best you can do is remove an SD card from the camera which defeats the purpose of remote access. This technology is from the 1990s. You’d be better off buying a ring camera. I had somebody die in one of my stores and spent two days trying to download clips to give to the police ultimately finding out that the best way to do this was to physically remove an sd card from the camera. This is absolutely unacceptable. Upon complaining, I couldn’t even get them to relieve me of my contract, all the more reason to not use the service. ### 1/5 — App doesn’t work with WiFi anymore *2026-01-13, version 5.11.2* Everyone I know who has frontpoint now has to turn off WiFi to work out apps. ### 1/5 — Don’t like this app *2025-12-23, version 5.11.2* This app needs to be updated. My last security app I was able to view all my cameras at live without having to press play on each individual camera. This app really not user friendly it has a whole lot of unnecessary nothing. Needs improvement. ### 1/5 — Poorly designed app *2025-12-10, version 5.11.2* Focus settings block ring announcements (unlike Ring app). Email to second user doesn’t work as it should. Stick to Ring devices/App ### 1/5 — awful *2025-11-17, version 5.11.2* the panic button is so m the center of the screen and way to easy to hit in error. you owe me hundreds of dollars in false alams because your app is designed poorly. ### 1/5 — Not discrete enough *2025-10-05, version 5.11.2* I have so many videos of rain and insects.. my ring doorbell has settings that look for people instead of any motion.. ### 1/5 — No payment feature *2025-09-07, version 5.10.4* Why is there no payment option on this app? It would make life so much easier!! ### 1/5 — Awful *2025-06-22, version 5.9.6* This app is awful! Why do I have access on my app to change my WiFi network or settings ## Most praised reviews (10 highest-rated) ### 5/5 — Mr. Smith *2026-02-14, version 5.11.2* Door bell is slow need to gather activity faster. ### 5/5 — Living life safely *2025-11-17, version 5.11.2* Great company ### 5/5 — Awesome App *2025-01-16, version 5.7.2* This app is extremely organized for busy people like we are. It has everything you need right at your fingertips. ### 5/5 — Jamison Alex Eric *2024-10-22, version 5.6* Fantastic team!!! Thank you ### 5/5 — Great! *2024-07-10, version 5.4.0* Easy to use. Easy navigation. Adding remote garage door access is best! ### 5/5 — The app makes managing the system very easy. *2023-12-02, version 5.2.1* I love how easy the app makes using my system. It’s a very very instance that I ever have to use my panel. ### 5/5 — Long Lag Time *2023-11-29, version 5.0.1* There is a long lag time between the app and the actual action. For instance, when we close the garage, the app will still show it as open for at least 3 minutes (sometimes longer) until it correctly reports the garage is closed. It is also very slow to turn off the alarm. Sometimes we forget the alarm is activated and when we come home and set off the warning, the app is VERY SLOW to turn off the alarm. It is faster to just run down the hall and manually turn off at the panel than trust the app to turn it off before the alarm goes off. ### 5/5 — Bigganoo *2023-11-29, version 5.0.1* Great choice ### 5/5 — Great App *2023-06-03, version 4.21.10* Easy to use. Very handy, especially when I forget to arm it at home. ### 5/5 — Love the alarm system *2023-02-23, version 4.21.10* Serves us well --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*