# Alert Valley Metro®

> Public transit safety and security reporting app with discreet issue submission. (iPhone/iPad app by ELERTS Corp.)

- Source: https://appshunter.io/ios/app/alert-valley-metro/id1434869508 (this page in markdown: same URL + `.md`)
- Developer: [ELERTS Corp](https://appshunter.io/developer/445885285)
- Category: Utilities, Travel
- Price: Free
- Rating: 4.70/5 from 451 App Store ratings · 15 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.0 · 21 MB
- Languages: American English
- Released: 2018-09-22
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/alert-valley-metro/id1434869508/reviews.md

## What is Alert Valley Metro®?

Alert Valley Metro® (Alert VM®): Free Safety and Security Mobile App for Riders

The Alert Valley Metro® Safety and Security App offers riders a quick and discreet method for reporting safety and security concerns directly to the police. App users can send photos, six second video, text descriptions, and locations of suspicious people or activities. From the home screen, users have two easy options for contacting the police:

* The “Report an Issue” button allows users to send text or photos directly to the police. To ensure discretion, the camera flash is automatically disabled when photos are taken through the app. When reporting an issue, users can select locations and report categories to assist the police. Riders can also send reports anonymously if they chose.

* The “Call 911” button will connect customers directly the police.

The application is designed for robust operation even under conditions of poor signal strength. If you send a report from an area without cellular/Wi-Fi connectivity, it will be stored and sent when connectivity returns. The system is also designed to send text descriptions before photos so that the police can get information as quickly as possible.

Additional Features:

BOLO (Be On the Look Out) Alerts. BOLO Alerts on Alert Valley Metro may display alerts from the police about specific persons of interest. For example, Alert Valley Metro may display information about a missing person or child, such as where they were last seen. If you see a person from a BOLO, immediately call 9-1-1 and send an app report discreetly.

Help keep Valley Metro safe, "See Something, Say Something"

## Key features

- Discreetly report safety concerns
- Send photos and short videos
- Report locations and categories
- Anonymous reporting option
- Direct 911 call button
- Offline report storage
- Be On the Look Out (BOLO) alerts

## What do users think of Alert Valley Metro®?

Overall sentiment: mixed

**Pros**

- 👍 Quick response to issues
- 👍 Easy to report problems
- 👍 Provides helpful transit updates
- 👍 App is useful for reporting issues
- 👍 Good for staying informed about delays
- 👍 App is appreciated by users
- 👍 Helps reduce stress and expenses
- 👍 Works great for reporting incidents
- 👍 Effective in alerting about spills
- 👍 Maintenance responds to reported issues
- 👍 Provides alerts about accidents
- 👍 Users feel safer with the app
- 👍 Helps keep transit clean

**Cons**

- 😞 No action taken on reported incidents
- 😞 Authorities did not intercept train as promised
- 😞 Safety concerns on trains and at stations
- 😞 Transit authority doesn't seem to care about safety

## Recent user reviews (10 of 15)

All indexed reviews: https://appshunter.io/ios/app/alert-valley-metro/id1434869508/reviews.md

### 5/5 — Easy enough

*2025-05-14, version 3.0.0*

I’ve used this multiple times to report issues on the light rail. From cleanup to non-responsive people on the train I’ve always gotten a quick response.

### 5/5 — Service

*2025-02-07, version 3.0.0*

Nice heads-up on issues riding the tram or bus system.

### 5/5 — It works!

*2025-01-27, version 3.0.0*

I had to use this app today and Valley Metro responded within 15 minutes. Keep up the great work!

### 5/5 — Luv this app

*2024-04-20, version 3.0.0*

So easy to report a problem uickly. Thank u

### 1/5 — Useless

*2023-10-18*

I have reported three incidents and of those three incidents not one was actioned they’re always looking for excuses not to do anything. This was a complete waste of time and bandwidth . I’m really sad that I fell for it.

### 1/5 — Only as good as transit authority is

*2023-09-18*

I used the app to report an agitated man laying hands on me. I was told authorities would intercept the train. This never happened.

### 1/5 — You’re probably safer walking

*2023-07-21, version 2.1.1*

Crackheads everywhere. Drug use at the stations and on even on the trains sometimes. Security and Valley Metro don’t care about anything besides you having a pass. They want your money but the level of safety for this mess is unacceptable.

### 5/5 — It works

*2022-10-25, version 2.0.2*

It’s good to hear what is happening with the bus or train wile you wate so you know what is going on so if you can find another way to get there so you won’t be late for work or school. I give this app 👍🏿👍🏿 for telling you what is happening

### 5/5 — Love the app

*2021-04-26, version 2.0.2*

Hope it gets rid of loiters and people trashing light rail.

### 5/5 — Very good

*2020-09-06, version 2.0.0*

Always updating on any issues that happens on the rail

## Frequently asked questions about Alert Valley Metro®

### What does the Alert Valley Metro app do?

The Alert Valley Metro app is a free safety and security tool for public transit riders. It allows users to quickly and discreetly report safety and security concerns directly to the police. You can send text descriptions, photos, short videos, and your location to help authorities respond effectively.

### How can I report an issue using the app?

From the home screen, you can tap the 'Report an Issue' button. This allows you to send text or photos to the police. The camera flash is automatically disabled for discretion. You can also select locations and report categories to provide more context. For immediate emergencies, there is a 'Call 911' button.

### Is the app free to use?

Yes, the Alert Valley Metro app is completely free for riders to download and use. There are no in-app purchases or advertisements within the application.

### What happens if I don't have a signal?

The app is designed to work even with poor signal strength. If you send a report from an area without cellular or Wi-Fi connectivity, the report will be stored locally and automatically sent once your connection is restored.

### What are BOLO alerts?

BOLO stands for 'Be On the Look Out' alerts. These alerts, displayed within the app, can provide information from the police about specific persons of interest, such as missing persons or children. If you see someone matching a BOLO alert, you should immediately call 9-1-1 and discreetly send an app report.

## Version history (last 5 releases)

### 3.0.0 — 2024-04-18

-Added the ability to provide more details after you send an initial report
-The Alert list now groups message threads together making it easier to follow conversations
-View your Reports by selecting the “My Reports” Tab on the Alert List
-Improved Photo and Video uploading UI

### 2.1.1 — 2023-03-07

Bug Fixes

### 2.1.0 — 2023-02-23

Bug Fixes

### 2.0.2 — 2021-01-22

Bug Fixes

### 2.0.1 — 2020-12-23

Bug Fixes
Improved the upgrade process when moving to a new device.

## Apps similar to Alert Valley Metro®

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Gilbert 311](https://appshunter.io/ios/app/gilbert-311/id1148105656) | 4.7 (355) | Free | Utilities |
| [Mobile ID Verify](https://appshunter.io/ios/app/mobile-id-verify/id1490981071) | 4.5 (247) | Free | Utilities |
| [AlertTraveler](https://appshunter.io/ios/app/alerttraveler/id1211336985) | 3.1 (25) | Free | Utilities |
| [City of Phoenix - myPHX311](https://appshunter.io/ios/app/city-of-phoenix-myphx311/id1548838395) | 1.0 (2) | Free | Utilities |
| [MesaNow](https://appshunter.io/ios/app/mesanow/id1121834079) | 2.7 (22) | Free | Utilities |
| [Mesa CityLink](https://appshunter.io/ios/app/mesa-citylink/id1019816145) | 2.8 (8) | Free | Utilities |

## More apps by ELERTS Corp

- [MBTA See Say](https://appshunter.io/ios/app/mbta-see-say/id523210770)
- [VTAlerts](https://appshunter.io/ios/app/vtalerts/id633600618)
- [NFTA See Say](https://appshunter.io/ios/app/nfta-see-say/id650027966)
- [ELERTS EVENT ALERT](https://appshunter.io/ios/app/elerts-event-alert/id687304899)
- [BART Watch](https://appshunter.io/ios/app/bart-watch/id900583295)
- [CATS See Say](https://appshunter.io/ios/app/cats-see-say/id1069895684)

All apps by ELERTS Corp: https://appshunter.io/developer/445885285

## Related topics

[phoenix valley metro](https://appshunter.io/ios/topics/phoenix-valley-metro) · [valley metro](https://appshunter.io/ios/topics/valley-metro) · [valley metro bus](https://appshunter.io/ios/topics/valley-metro-bus) · [elerts corp](https://appshunter.io/ios/topics/elerts-corp) · [elerts](https://appshunter.io/ios/topics/elerts)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*