# Alert Valley Metro® — user reviews

> 15 indexed App Store user reviews of Alert Valley Metro® by ELERTS Corp, rated 4.70/5 from 451 ratings.

- Source: https://appshunter.io/ios/app/alert-valley-metro/id1434869508/reviews
- App overview in markdown: https://appshunter.io/ios/app/alert-valley-metro/id1434869508.md
- Rating breakdown: 5★ 385 · 4★ 37 · 3★ 11 · 2★ 2 · 1★ 16

## What do users think of Alert Valley Metro®?

Overall sentiment: mixed

**Pros**

- 👍 Quick response to issues
- 👍 Easy to report problems
- 👍 Provides helpful transit updates
- 👍 App is useful for reporting issues
- 👍 Good for staying informed about delays
- 👍 App is appreciated by users
- 👍 Helps reduce stress and expenses
- 👍 Works great for reporting incidents
- 👍 Effective in alerting about spills
- 👍 Maintenance responds to reported issues
- 👍 Provides alerts about accidents
- 👍 Users feel safer with the app
- 👍 Helps keep transit clean

**Cons**

- 😞 No action taken on reported incidents
- 😞 Authorities did not intercept train as promised
- 😞 Safety concerns on trains and at stations
- 😞 Transit authority doesn't seem to care about safety

## Newest reviews (2 of 15)

### 5/5 — Metro app

*2019-10-11, version 2.0.0*

Works great

### 5/5 — Thank you!

*2019-02-26, version 1.0.2*

I greatly appreciate having this available to me while riding Valley Metro Light Rail.

## Most critical reviews (10 lowest-rated)

### 1/5 — Useless

*2023-10-18*

I have reported three incidents and of those three incidents not one was actioned they’re always looking for excuses not to do anything. This was a complete waste of time and bandwidth . I’m really sad that I fell for it.

### 1/5 — Only as good as transit authority is

*2023-09-18*

I used the app to report an agitated man laying hands on me. I was told authorities would intercept the train. This never happened.

### 1/5 — You’re probably safer walking

*2023-07-21, version 2.1.1*

Crackheads everywhere. Drug use at the stations and on even on the trains sometimes. Security and Valley Metro don’t care about anything besides you having a pass. They want your money but the level of safety for this mess is unacceptable.

### 5/5 — Easy enough

*2025-05-14, version 3.0.0*

I’ve used this multiple times to report issues on the light rail. From cleanup to non-responsive people on the train I’ve always gotten a quick response.

### 5/5 — Service

*2025-02-07, version 3.0.0*

Nice heads-up on issues riding the tram or bus system.

### 5/5 — It works!

*2025-01-27, version 3.0.0*

I had to use this app today and Valley Metro responded within 15 minutes. Keep up the great work!

### 5/5 — Luv this app

*2024-04-20, version 3.0.0*

So easy to report a problem uickly. Thank u

### 5/5 — It works

*2022-10-25, version 2.0.2*

It’s good to hear what is happening with the bus or train wile you wate so you know what is going on so if you can find another way to get there so you won’t be late for work or school. I give this app 👍🏿👍🏿 for telling you what is happening

### 5/5 — Love the app

*2021-04-26, version 2.0.2*

Hope it gets rid of loiters and people trashing light rail.

### 5/5 — Very good

*2020-09-06, version 2.0.0*

Always updating on any issues that happens on the rail

## Most praised reviews (3 highest-rated)

### 5/5 — Luv this app

*2020-02-26, version 2.0.0*

Great stuff!

### 5/5 — Works great. Loving using the Light Rail!

*2020-01-28, version 2.0.0*

I’ve used this few times to alert Valley Metro that there was a spill etc. They respond AND a maintenance person with a mop is able to meet up with the train at a future stop to clean it. Also love the alerts they provide us about accidents blocking the rail etc. I feel safer and really enjoy having it.

### 5/5 — Saved me a lot of gas expense and stress from driving from east MESA to Midtown Phoenix M-F!

*2019-10-12, version 2.0.0*

Saved me a lot of gas expense and stress from driving from east MESA to Midtown Phoenix M-F!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*