# Alerus Banking — user reviews > 70 indexed App Store user reviews of Alerus Banking by Alerus Financial Corporation, rated 2.22/5 from 81 ratings. - Source: https://appshunter.io/ios/app/alerus-banking/id6739714983/reviews - App overview in markdown: https://appshunter.io/ios/app/alerus-banking/id6739714983.md - Rating breakdown: 5★ 20 · 4★ 0 · 3★ 0 · 2★ 3 · 1★ 23 ## What do users think of Alerus Banking? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Improved app experience **Cons** - 🐛 Login issues - 🐛 Bugs and glitches - 🤔 Frustrating app experience **Commonly reported bugs** - Login wheel spinning without progress - Unable to log in with existing credentials - Verification errors when trying to log in **Most requested features** - Improve login and authentication process - Fix bugs and stability issues ## Newest reviews (16 of 70) ### 1/5 — Can’t get in *2025-11-17, version 1.0.250801* Tried to login in told me incorrect credentials, tried to reset password, reset email never comes through, tried forgot username, email never comes through. ### 1/5 — Still many issues *2025-11-16, version 1.0.250801* I posted a review a few months ago and have seen no changes. I need to view my app as I regularly do transfers. It’s very hit or miss if I can log in and I can’t always call the bank to do a transfer. Please fix this asap. Never had any issues with alerus before this and it’s really frustrating. I also can’t change when automatic text messages send so I can view my balance. I like it to be at the end of the day so I can transfer money so I don’t get charged a fee if I’m negative. ### 1/5 — App very buggy *2025-11-06, version 1.0.250801* Continues to kick me out of the app and then will not allow me to log in. Very frustrating. ### 1/5 — Not a great app so far. *2025-11-02, version 1.0.250801* Frustrating app. Can’t get past the login. Then says to try again later. I cannot access account, where can you transfer funds or see the transactions. Have called support 3 times. After getting transferred twice to wrong department still not fixed. Will have to call support again but the hold time isn’t short either. ### 1/5 — Lousy *2025-10-24, version 1.0.250801* Can’t get past login—reoccurring issue. Troubleshoot multiple times. It’d work temporarily and then blocked again 👎. Please patch asap. P1 issue. ### 1/5 — Can’t get in *2025-09-24, version 1.0.250801* After repeated attempts I can not get into my account ### 1/5 — Poor performance *2025-09-17, version 1.0.250600* I cannot get past the login screen. It just keeps trying to load. The old version worked amazing. This one is a big disappointment. I generally have to go to my browser and look up the website from there. ### 1/5 — Doesn’t work *2025-09-15, version 1.0.250600* Rarely am I able to login. Most times it fails to log into my account. Yes, I am using the correct login information. ### 2/5 — Quit working *2025-09-15, version 1.0.250600* Worked great at first, now can’t get past login screen ### 1/5 — Doesn’t Work *2025-09-15, version 1.0.250600* 75% of the time the app doesn’t work. Spins and spins and spins. The old app worked just fine. No clue why they needed to switch apps. ### 1/5 — Terrible *2025-09-14, version 1.0.250600* Hands down, has to be the worse banking app out there. Every upgrade it gets even worse. I am going to change banks it’s so bad. ### 1/5 — Boob *2025-09-14, version 1.0.250600* App rarely loads to get past the log in screen. What is the point of having an app when I have to log in on the website to cub dock my account ### 1/5 — Rarely opens *2025-09-12, version 1.0.250600* I don’t mind this app…when it opens. I never had this problem with the old app, and the new one rarely opens. I have deleted, reinstalled, looked for updates, and it continues to not open. ### 1/5 — Will not open *2025-09-12, version 1.0.250600* This app is horrible. It hardly ever opens for me so I’ve had to use the browser on my phone. The old app was way more user friendly and opened when I needed it to. I will try 10 times and maybe get it once. Something needs to happen to fix this issue. ### 1/5 — So slow *2025-09-10, version 1.0.250600* This app is horrible. 9/10 times when I go to login, it just spins. I have no way to check my accounts when I’m out and about. Very poor functionality. ### 1/5 — Can’t even get it pass the login *2025-09-09, version 1.0.250600* When the app first came out it was great, after two weeks I can’t get past the login as it refuses to load now. I’ve tried loading it in multiple different areas to make sure it wasn’t just one WiFi, but no it doesn’t matter where I am at. This is very frustrating as a college student, I don’t live at home and get paper checks from work so I can’t even put that money in without having to find the time to drive home while the bank is still open, which usually means missing class. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hate this app, almost as much as the bank *2026-06-05, version 1.0.250801* This app does not work, and the bank themselves have had me remake my account 3 times just for nothing to change, then if your a hard working person like myself who works a 9-6 your kinda sol because there is no 24 hour service line so with this bank I just got to hope they do there job and get stuff sorted out, but if they have too hard of a time to do that even ### 1/5 — This app doesn’t work *2026-03-29, version 1.0.250801* I opened up an Alerus banking account and everything went good, no problems whatsoever I wait for my card to arrive and everything but then when I try to enroll an Alerus account, NOTHING works, I can’t login because I don’t have an account but then it won’t let me enroll because I have an account, I sit here for 2 hours a day trying to fix my app and calling people to be hit with a “password tries exceeded” and then I think to myself I’m going to go run into a tree, Alerus fix your app ### 1/5 — Awful *2026-01-20, version 1.0.250801* I’m switching banks because this app is so bad. I’ve lost track of how long I’ve spent talking to “customer service” trying to fix recurring problems. Save yourself the headache and find a different bank ### 1/5 — Not good *2025-12-25, version 1.0.250801* I do not like the new app. I liked the bank and the app much better before Alerus. Getting set up was too confusing, especially trying to enroll Face ID. I also don’t like the new homepage. I preferred when the app opened straight to my accounts instead of having to scroll to find what I need. ### 1/5 — Not User Friendly! *2025-12-22, version 1.0.250801* Cannot see checks written to whom and balance throughout the month of transactions coming through. This is horrible! Home Federal Bank had a much better app!! ### 1/5 — Bad App *2025-12-15, version 1.0.250801* I have yet to get this app to open when I click on it. I have to delete and re add it each time to get it to work. Going to just log in on line. ### 1/5 — Never works *2025-12-08, version 1.0.250801* I just opened an account at this bank. My first day I got logged into the app, but that was it. I try multiple times a day with zero luck! Extremely frustrating! ### 1/5 — Can never login *2025-12-04, version 1.0.250801* I thought I would give this app another try to see if the issues have been solved. Nope still can’t log in. Why can’t you fix this? I literally see everyone complaining about it. The app is useless. ### 1/5 — Can’t get pass the login *2025-11-18, version 1.0.250801* Can’t get pass the login and I know have everything correct. It won’t sent me a code via email but will lock my account. How am I going to pay my bills??????? ### 1/5 — Liked Home Federal better *2025-11-17* I do not like the new app. I liked the bank and the app much better before Alerus. Getting set up was too confusing, especially trying to enroll Face ID. I also don’t like the new homepage. I preferred when the app opened straight to my accounts instead of having to scroll to find what I need. ## Most praised reviews (10 highest-rated) ### 5/5 — Great banking experience *2026-01-23, version 1.0.250801* Love the layout & easy transfer options! ### 5/5 — Fresh and modern *2025-09-08, version 1.0.250600* I haven’t experienced any issues with the new app and like the modern look! It’s easy to find what I need and conduct transactions. ### 5/5 — Great update *2025-08-21, version 1.0.250600* Easy to use and navigate. Thanks for the improved user experience ### 5/5 — New app *2025-08-18, version 1.0.250600* Easy to navigate. User friendly ### 5/5 — Excellent App *2025-08-13, version 1.0.250600* Top notch app! ### 5/5 — Looks good - works well *2025-07-22* Definitely an upgrade from the previous app. Easy to find what you are looking for and glad I can finally track my balances/activity from my Apple Watch. **Developer response:** Thank you for your review! We're glad the app is working well for you. ### 5/5 — Easy to use! *2025-07-17* I like the new feature of the app - especially the ability to dispute transactions. **Developer response:** Thank you for the feedback. We're glad to hear the new features are helpful. We're here if you need anything. ### 3/5 — Super annoying logging in constantly *2025-09-17, version 1.0.250600* Super annoying with this new app having to login again every couple months. Also no real improvement over the old app just busier. Stop overhauling when it’s not needed people like simple apps. ### 2/5 — Old App > New App *2025-09-19, version 1.0.250600* This new app is so secure that I can’t even access my bank account! If I could get into my account whenever I wanted (like the old one), I’d give this a 5 star. But I can’t. This will get sorted out eventually, but it’s annoying ### 2/5 — Fix it until it breaks *2025-09-18, version 1.0.250600* For some reason, Alerus decided to replace their functional, aesthetic, and simple app with this newer one. The “Remember Me” login feature doesn’t remember you, it’s a pain to navigate, and the entire display is stuck trying to display browser content that hasn’t been properly integrated into the app. I honestly thought this was a cheap scam app when I started using it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-06.*