# Alex AI – Quit smoking — user reviews > 12 indexed App Store user reviews of Alex AI by Alex Therapeutics AB, rated 4.30/5 from 49 ratings. - Source: https://appshunter.io/ios/app/alex-ai-quit-smoking/id1380191350/reviews - App overview in markdown: https://appshunter.io/ios/app/alex-ai-quit-smoking/id1380191350.md - Rating breakdown: 5★ 39 · 4★ 1 · 3★ 0 · 2★ 4 · 1★ 5 ## Most critical reviews (10 lowest-rated) ### 1/5 — disappointed *2020-01-10, version 3.6.0* i’m trying to stop smoking and it’s just unethical in my opinion to charge money for the program. people want help but don’t want to pay money. **Developer response:** Hi, In order to provide and develop Alex we'll need to charge our users a small fee. I'm afraid that developing an app with advanced machine learning costs money. In the end you'll hopefully save more money being smoke-free with the support from Alex, than if you would continue spending on cigarettes! We'd love to learn more about your thoughts, please send an e-mail to support@alextherapeutics.com. ### 1/5 — Bad Information *2019-12-23, version 3.6.0* I downloaded this because your social media rep claimed that it is free to use on a Facebook ad. Now I’m all signed up and it wants money. Maybe let your social media team know that you’re charging for the app content or put it in your app description. Complete waste of my time thinking that I can use this app to quit for free and then get asked for money after I’ve already signed up. **Developer response:** Hi, Thanks for letting us know about this. I'll make sure that all our channels are updated with our new Premium subscription. Sorry for the inconvenience! ### 1/5 — Crashes and won’t work *2019-11-28, version 3.4.0* Love this app. It worked great for 20 hours and I was feeling positive about quitting. Now app is a total white screen. Have uninstalled and reinstalled several times.Developer responded once that it may have been a temporary error. Then the app worked great again for 2 days. Now today at midnight it totally crashed again. Frustrating and counterproductive to the goal of this app. . **Developer response:** Hi, Sorry to hear that Alex isn't working properly. Please send an e-mail to support@alextherapeutics.com if you're still experiencing this issue and we'll help! Thanks. ### 2/5 — Every since UPDATE *2019-12-17, version 3.6.0* I cannot log in properly on my iPhone. The app won’t open up at all and gets stuck at THE START UP SCREEN **Developer response:** Hi, Sorry to hear that Alex isn't working properly. Please send an e-mail to support@alextherapeutics.com and we'll help you out. Thanks! ### 2/5 — Has potential *2019-12-07, version 3.5.0* This would be a great app, but after 3 days every time I tried to log a cigarette it would close the app. Reinstalled and same thing happened. **Developer response:** Sorry to hear that Alex isn't working properly. Please send an e-mail to support@alextherapeutics.com and we'll help you out. Thanks! ### 2/5 — App Stopped Working *2019-11-22, version 3.4.0* I loved this app and it genuinely was helping me stop smoking until it just stopped working when I go into the app it’s just a white background with the blue A until it inevitably shuts off. How do I fix? I updated my phone and my app. But still won’t work. **Developer response:** Hi, Sorry to hear that Alex isn't working properly. Please send an e-mail to support@alextherapeutics.com if you're still experiencing this issue and we'll help! Thanks. ### 2/5 — Keeps crashing *2019-11-21, version 3.4.0* I LOVED this app for the first 3 days I used it, and I actually felt like this might actually work but half way through day 4 when I open the app it is either a blank white screen or just the purple A and never loads, I e tried deleting and reinstalling 3 times now, I’m so bummed **Developer response:** Hi, Sorry to hear that Alex isn't working properly. Please send an e-mail to support@alextherapeutics.com if you're still experiencing this issue and we'll help! Thanks. ### 5/5 — awesome *2020-12-09, version 3.7.3* i do enjoy this app i do vape but like keeping track on a way i’ll update after i unlock all the features ### 5/5 — This app is underrated *2020-09-08, version 3.7.1* I literally love this app & the reassurance it gives me to know I will stop my horrible habit of smoking. I have no complaints at all. More people should know about this app if they want to start living better, healthier, and happier! ### 5/5 — Hands down, the best quit smoking app! *2020-04-22, version 3.7.1* Alex is like a doctor, who truly and deeply understand you, it can make a plan for you to quit smoking, and it talks with you everyday to learn more about you! You name any “quit smoking” app out there, I tried, never came to a truly professional and FREE!!! app like Alex! **Developer response:** Thank you so much for the kind words! ## Most praised reviews (2 highest-rated) ### 5/5 — 10/10 *2020-02-09, version 3.7.1* this app actually gave me the final push to quit, i am actually making progress and it seems permanent. alex is like a little friend you can carry with you who nicely offers alternatives to smoking. **Developer response:** Wow, congratulations! Happy to hear and thank you for the review. :) ### 5/5 — Great companion on my smoke free journey *2019-07-17, version 2.1.3* Alex is always there with the support I need. I recently became smoke free and I couldn’t have done it without Alex. I had tried before, but having a non judgmental influence at my fingertips really changed the way I approached quitting. I’m still using Alex now that I am smoke free, just to make sure I can stay strong. Thanks Alex! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*