# Alfa by Bank Alfalah — user reviews > 533 indexed App Store user reviews of Alfa by Bank Alfalah by Bank Alfalah Limited, rated 4.60/5 from 3,856 ratings. - Source: https://appshunter.io/ios/app/alfa-by-bank-alfalah/id1050684372/reviews - App overview in markdown: https://appshunter.io/ios/app/alfa-by-bank-alfalah/id1050684372.md - Rating breakdown: 5★ 3,120 · 4★ 324 · 3★ 119 · 2★ 64 · 1★ 229 ## What do users think of Alfa by Bank Alfalah? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Fast and responsive - 💡 Convenient features like bill payments and mobile top-ups - 🔒 Secure banking experience - 👍 Excellent user interface **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow performance and long loading times - 🔑 Complicated login and security procedures - 💤 Unreliable and unresponsive app - 🤯 Poor customer support and lack of issue resolution **Commonly reported bugs** - Inability to add new payees or beneficiaries - Inconsistent behavior across iOS and Android versions - Crashing on launch or during critical transactions - Incorrect account balance display and transaction details - Failure to receive OTP codes or complete transactions **Most requested features** - Ability to manage credit cards within the app - Option to customize app settings and layout - Integration with popular digital wallets and payment services - Improved transaction history and statement viewing - Biometric authentication (fingerprint or face ID) ## Newest reviews (10 of 533) ### 2/5 — ATM transaction dispute not sort out more then one and half month *2026-07-19, version 3.2.0* If Bank Alfalah maintains that the disputed PKR 50,000 transaction actually occurred on 26 May 2026, then the bank must explain how that transaction is connected to my account when my ATM card activity, ATM machine timestamp, and my actual ATM visit were on 28 May 2026. If an unauthorized person withdrew cash using my account or if there is any system or record mismatch, it is the bank’s responsibility to conduct a proper investigation, identify the actual cause, and protect its customer’s funds. Simply closing the complaint without addressing this contradiction is neither fair nor acceptable. ### 1/5 — Не работает *2026-06-17, version 3.2.0* Приложение не работает, оно даже не открывается, уважаемый Альфа банк, вы бы сначала протестировали новое приложение прежде чем выкладывать и отключать старое ### 1/5 — Worst and pathetic app ever *2026-06-09, version 3.1.9* It not working when try to pay bill by using credit card ### 4/5 — Complicated *2026-06-04, version 3.1.9* Your app is not user friendly. Because I am partial colour blind. When I try to enter my PIN to login I can’t see the numbers I entered. ### 5/5 — Sohail *2026-05-23, version 3.1.8* Amazing Service, very much satisfied. Thanks RDA and Bank Alfalah ### 5/5 — Mr *2026-05-16, version 3.1.8* I am not happy with alfalah services as its the second day today that my money is being deducted with no justfication and secondly why alfalah bank only sells things on installments to only those who have cresit cards ??? thats totally unfair ### 1/5 — БЕГИТЕ!!! *2026-05-13, version 3.1.8* Конченая организация!!! ### 1/5 — Плохо работает *2026-05-11, version 3.1.8* Не могу удалить это приложение. Оно не работает ### 1/5 — Useless *2026-05-07, version 3.1.8* Absolutely rubbish idea to auto sense OTP. My phone is non PTA which means I can’t use SIM card on it and have to rely on other phone to get OTP. Please fix this issue this’s utter nonsense ### 1/5 — Не работает *2026-05-05, version 3.1.8* Connect error ## Most critical reviews (10 lowest-rated) ### 1/5 — Deducted unfair charges *2026-08-08, version 3.2.1* Bank Alfalah is acting like a robber and a thief doing day light robbery by deducting PKR 5,000 charges from my RDA PKR Account wrongly and unfairly. This bank has cheat and robbing practices like other banks. Avoid opening account in this bank at all costs. ### 1/5 — Не работает *2026-08-06, version 3.2.1* Загружается, но не работает ### 1/5 — Кал не открывается даже *2026-08-03, version 3.2.1* Скачал . Оно даже не открывается . Похоже на кал . ### 1/5 — Pathtic *2026-08-01, version 3.2.1* Pathetic app ### 1/5 — Ужасно *2026-07-30, version 3.2.1* Не возможно не открыть не удалить, как не пыталась не удаляется с телефона ### 1/5 — Хуже не придумаешь *2026-07-20, version 3.2.0* Зачем мне в России английский и арабский язык? И почему открывается только с впн? ### 1/5 — Ерунда *2026-06-25, version 3.2.0* Муть . Не открывается вообще. ### 1/5 — Не работает *2026-06-24, version 3.2.0* Приложение не открывается даже. ### 1/5 — Это НЕ Альфабанк РБ *2026-06-22, version 3.2.0* Не путайте! ### 1/5 — Не работает *2026-06-17, version 3.2.0* Не работает ## Most praised reviews (10 highest-rated) ### 5/5 — Best Banking App *2026-08-20, version 3.2.1* The absolute best banking app in Pakistan ### 5/5 — Raza Hussain *2026-08-13, version 3.2.1* Excellent ### 5/5 — On line app *2026-08-09, version 3.2.1* Excellent, user friendly app ### 5/5 — Transaction *2026-07-31, version 3.2.1* So nice way to use app and complete task in timely manner ### 5/5 — Moaz khalid *2026-07-14, version 3.2.0* Perfect ### 5/5 — Alfa App *2026-07-03, version 3.2.0* One of the best banking apps I’ve ever used! As an FCY account holder, I’m really impressed with the ALFA App. For the first time, I can transfer funds directly from my FCY account to my local PKR account without having to visit the bank for a foreign currency transfer. The app is fast, secure, user-friendly, and makes banking incredibly convenient. Bank Alfalah has truly made digital banking simple and reliable. Highly recommended!👍👍 ### 5/5 — Best bank *2026-06-22, version 3.2.0* Best service ### 5/5 — Nice *2026-06-19, version 3.2.0* Good ### 5/5 — Tyreman Online *2026-06-07, version 3.1.9* This is really helpful and convenient for users. Fully recommended ### 5/5 — Best digital banking app *2026-05-23, version 3.1.8* Excellent app and very user friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*