# Alfa Telecom

> Mobile account management and tracking for Alfa subscribers. (iPhone/iPad app by Alfa.)

- Source: https://appshunter.io/ios/app/alfa-telecom/id542136394 (this page in markdown: same URL + `.md`)
- Developer: [Alfa](https://appshunter.io/developer/542136397)
- Category: Utilities, Business
- Price: Free
- Rating: 3.00/5 from 138 App Store ratings · 62 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 92 MB
- Languages: American English, Arabic
- Released: 2012-08-08
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/alfa-telecom/id542136394/reviews.md

## What is Alfa Telecom?

Discover the new Alfa mobile app by downloading it now! Enjoy the same old features you’re used to, in addition to new features wrapped in a brand new design that will allow you to easily manage and track multiple Alfa accounts all from one place.
 
Whether you are a Prepaid, Postpaid, Business, Mobile Broadband or Alfanet subscriber, you will be able to track your consumption, manage your service, pay your bill or recharge your line, and much more.
 
Manage multiple accounts:
Easily switch between multiple Alfa accounts without the need to login every time.
 
Track your consumption:
Get an overview of your consumption as soon as you open the app.
 
Manage your services:
Manage your active services, and subscribe to new services on the go.
 
Pay & Recharge:
Recharge from a credit card, a postpaid line or a scratch card.
Pay your bill and activate automatic bill payment.
Transfer credit.
 
Check your bill:
Check your current bill and previous bills.
 
Send Free SMSs:
Send 5 free SMSs per day
 
Locate Alfa Stores & distributors:
Find the nearest store and get directions, contact and opening hours.
  
Get Support:
Live chat with our customer service representative, submit a suggestion, retrieve your line’s PUK, unblock codes and report coverage problems by sharing your location.

*Disclaimer: This app is not in any way affiliated with, sponsored by, or endorsed by the United States insurance and financial services provider Alfa Corporation, which operates Alfa Insurance and Alfa Financial.

## Key features

- Manage multiple accounts
- Track consumption
- Manage services
- Pay and recharge
- Check bills
- Send free SMS
- Locate stores
- Get support

## What do users think of Alfa Telecom?

Overall sentiment: negative

**Pros**

- 👍 Amazing app
- 👍 Great updated interface
- 👍 Really good app
- 👍 Outstanding innovation
- 👍 Good Application
- 👍 Best ever
- 👍 Amazing
- 👍 Nice keep up!
- 👍 Good App!!!
- 👍 Very interesting app and features

**Cons**

- 😞 Worst mobile internet provider
- 😞 Very bad 4G connection
- 😞 No internet
- 😞 App crash after update
- 😞 App simply doesn't work
- 😞 Stuck at loading
- 😞 Lack of dark mode
- 😞 Internet service is very bad
- 😞 Connection lost daily
- 😞 App is awful and rarely works
- 😞 Literally can't do one thing on it
- 😞 Useless app
- 😞 Customer service nonexistent
- 😞 Not worth the money
- 😞 Typical Leb company!
- 😞 Low class service
- 😞 Worst customer support ever
- 😞 Recharging for others down
- 😞 App not working on phone
- 😞 Telecoms are thieves
- 😞 Unable to enter mobile number
- 😞 Need to use app on more than one device
- 😞 App crashing after update
- 😞 Crash when open application
- 😞 App crash
- 😞 Missing shared data bundle usage view
- 😞 Selection wheel doesn't work
- 😞 Unprofessionalism
- 😞 Pricing is high
- 😞 Never works
- 😞 Full of errors
- 😞 App not working since last update
- 😞 Freezes
- 😞 Glitches
- 😞 App keeps exiting itself
- 😞 Wrong data on 4G consumption
- 😞 Not working for months
- 😞 Not working since iOS 11 update
- 😞 Not launching
- 😞 Crashes all the time
- 😞 Total failure
- 😞 Needs updating for new iOS
- 😞 Worst app ever
- 😞 Useless
- 😞 Incredibly useless
- 😞 Doesn't do anything
- 😞 App crashing too
- 😞 Cannot run after update
- 😞 Crashes everytime
- 😞 Doesn't open
- 😞 Can't recharge lines
- 😞 Useless app
- 😞 Can't retrieve any info
- 😞 Aweful app
- 😞 Needs a lot of improvement
- 😞 Cannot enter past dates
- 😞 Password invalid
- 😞 No way to register
- 😞 Free SMS error
- 😞 Unable to see outstanding bill
- 😞 Very poorly done
- 😞 Cheap application
- 😞 Takes too long to load data
- 😞 Too many unimportant services

**Commonly reported bugs**

- App crashes after update
- App closes directly after update
- App needs bug fix
- App simply doesn't work
- Error or stuck at loading
- App is awful and rarely works
- Cannot do one thing on it
- Something went wrong when clicking
- Nothing ever really works
- Customer service/support is nonexistent
- Recharging for others has been down
- App not working on phone
- Unable to enter mobile number
- Need to use app on more than one device without automatic sign out
- App crashing after latest update
- Crash when open the application
- App crash
- Can't open the app
- Missing shared data bundle usage view
- Selection wheel doesn't work
- App never works
- Full of errors
- App not working since last update
- Freezes
- App keeps exiting itself
- Gives wrong data on 4G consumption
- Not working since many months
- Not working since iOS 11 update
- Not launching
- Crashes all the time
- Won't display bill or line services
- Needs updating for new iOS versions
- Worst app ever
- Application never works
- Incredibly useless
- Doesn't do anything
- App crashing too
- Cannot run after update
- Crashes everytime
- Doesn't open
- Can't recharge lines from it anymore
- No way to submit payment package
- Can't retrieve any info
- Cannot enter a date of birth in the past
- Password invalid
- No way to register through this app
- Free SMS feature gives error
- Unable to see outstanding bill
- Takes too long to load data

**Most requested features**

- Dark mode option
- Widgets for data consumption
- Update app for iPhone 7 Plus iOS 15.8.4
- Make the apk better to share bundles
- Update app before opening
- Bring back recharging for others service
- Apple watch extension
- Fix bug in app view for iPhone
- Update for iPhone 6 to send free SMS
- Add ability to choose contact when recharging
- See shared data bundle usage of each number

## Recent user reviews (10 of 62)

All indexed reviews: https://appshunter.io/ios/app/alfa-telecom/id542136394/reviews.md

### 5/5 — Great app

*2026-08-12, version 7.5.5*

Great app

### 1/5 — Worst mobile internet provider in The whole world

*2026-07-12*

Speed test 2 Mega bits not bytes per second don’t ever use this provider …..!

**Developer response:** Hi,
We're sorry to hear about your experience. Network performance can vary depending on your location, coverage, device, and network conditions.

Please contact our Customer Support team at alfa.customercareteam@alfamobile.com.lb with your location and contact details so we can investigate the issue and better assist you.

### 1/5 — 4G

*2026-01-07, version 7.4.9*

4G from Alfa is very bad, very poor connection and no internet.

### 4/5 — after the last update . the app crash .

*2025-12-26*

i open the app and it close directly . after the update .

i remove it and install it again but same problem .

the app need to be bug fix with the iphone 7plus ios 15.8.4

### 2/5 — Its Alright

*2025-08-12*

Its an alright app overall, most of the time u can access the basics like ur line expiration date and balance and data consumption etc..,the real problem of the app is that a lot of times the app simply doesnt work either theres an error or stuck at loading even while using 4g,other problems which are lack of dark mode,i really think its easy to make like every app out there has it,and another “problem” and more of a suggestion is to add widgets where u can see your data consumption like a mini circle one just like the one in the dashboard, i think 2.5 stars is fair enough,it would be a 3.5 if there werent so much errors and downs.

**Developer response:** Thank you for your feedback. We appreciate your suggestions on performance, dark mode, and widgets, and will take them into consideration for future updates. Please stay tuned for upcoming updates!

### 1/5 — أسوأ شركة اتصالات على الإطلاق

*2024-12-11, version 7.3.6*

خدمة الإنترنت سيئة للغاية ونفقد الاتصال يوميًا.

### 5/5 — Alfa

*2024-03-10*

Amazing app. It deserves more stars!!

**Developer response:** Thank you !🤩 We are glad you liked it 🙂

### 3/5 — Update

*2024-03-07*

Nice update but u need to update it before opening the app or it will kick you out

**Developer response:** Hello Nadia, thank you for your kind words and we apologize about the inconvenience. If you are still facing any issue please contact us on alfa.customercareteam@alfamobile.com.lb, so we can better assist you. Don’t hesitate to update your feedback, if any. We look forward to receive back your 5/5 rating with enthusiasm :)

### 3/5 — U-share

*2024-01-04*

Make the apk better to share the bundles from here

**Developer response:** Hello, we apologize for any inconvenience caused by the temporary unavailability of the u-share feature in our application. Our team is working actively to integrate it at the earliest opportunity. Kindly update your app to the latest version when prompted, and we welcome any feedback you may have. We are looking forward to receiving your 5/5 rating with enthusiasm :)

### 1/5 — Terrible

*2023-10-11*

The app is awful and rarely works. Literally can’t do one thing on it. Every now and then the Home Screen will load. But as soon as I try to click anything it just says something went wrong and doesn’t work.

**Developer response:** Hi, we regret the inconvenience caused. Please send us your concern to alfa.customercareteam@alfamobile.com.lb. We will get back to you at the earliest

## Frequently asked questions about Alfa Telecom

### What can I do with the Alfa Telecom app?

The app allows you to manage and track multiple Alfa mobile accounts from a single interface. You can monitor your consumption, manage active services, pay bills, recharge your line, check current and previous bills, send free SMS messages daily, locate Alfa stores, and get support through live chat or by submitting suggestions and reporting issues.

### Is the Alfa Telecom app free to use?

Yes, the app is available for free download and use. There are no charges associated with downloading or managing your accounts through the application itself. Any costs would be related to your mobile service plan or recharges.

### Who is the target audience for this app?

This app is designed for all types of Alfa mobile subscribers. This includes users with Prepaid, Postpaid, Business, Mobile Broadband, and Alfanet accounts, providing them with a centralized platform to manage their services.

### How can I get support through the app?

You can get support by using the live chat feature to connect with a customer service representative. Additionally, you can submit suggestions, retrieve your line's PUK code, unblock codes, and report coverage problems by sharing your location directly through the app.

### Can I manage multiple Alfa accounts with this app?

Yes, a key feature of the app is the ability to easily manage and switch between multiple Alfa accounts without needing to log in each time. This makes it convenient for users who have more than one Alfa line or service.

## Version history (last 5 releases)

### 7.5.6 — 2026-08-24

We’re continuously working to make your Alfa app experience smoother, faster, and more reliable.
What’s New:
• New Payment & Recharge Method: Enjoy a new and convenient way to pay and recharge your Alfa line.
Update now to experience the latest improvements!

### 7.5.5 — 2026-07-24

We’ve enhanced our systems to deliver a faster, more reliable, and seamless experience.

 What’s New:

 * System Updates & Performance Enhancements: Improved stability and overall performance.
 * New Data Bundles Experience: Explore a refreshed way to browse data bundles, discover related Add-Ons to stay connected, and enjoy a more seamless experience.

 Update now to experience the latest improvements!

### 7.5.4 — 2026-07-05

We’ve enhanced our systems to deliver a faster, more reliable, and seamless experience.

 What’s New:

 * System Updates & Performance Enhancements: Improved stability and overall performance.
 * New Data Bundles Experience: Explore a refreshed way to browse data bundles, discover related Add-Ons to stay connected, and enjoy a more seamless experience.

 Update now to experience the latest improvements!

### 7.5.3 — 2026-06-22

We update our app regularly to enhance your experience and bring you the latest features.
This update includes performance improvements and bug fixes to ensure a smoother experience.
Enjoy the latest version of the Alfa App and let us know what you think! Your feedback helps us grow.

### 7.5.2 — 2026-04-23

We update our app regularly to enhance your experience and bring you the latest features.
This update includes performance improvements and bug fixes to ensure a smoother experience.
Enjoy the latest version of the Alfa App and let us know what you think! Your feedback helps us grow.

## More apps by Alfa

- [Alfa Roaming](https://appshunter.io/ios/app/alfa-roaming/id1014879706)
- [Moodak](https://appshunter.io/ios/app/moodak/id1315978738)

All apps by Alfa: https://appshunter.io/developer/542136397

## Related topics

[alfa](https://appshunter.io/ios/topics/alfa) · [alfa2go](https://appshunter.io/ios/topics/alfa2go) · [alfa insurance](https://appshunter.io/ios/topics/alfa-insurance) · [alfa connect](https://appshunter.io/ios/topics/alfa-connect)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*