# Alfa Telecom — user reviews > 62 indexed App Store user reviews of Alfa Telecom by Alfa, rated 3.00/5 from 138 ratings. - Source: https://appshunter.io/ios/app/alfa-telecom/id542136394/reviews - App overview in markdown: https://appshunter.io/ios/app/alfa-telecom/id542136394.md - Rating breakdown: 5★ 56 · 4★ 6 · 3★ 12 · 2★ 12 · 1★ 52 ## What do users think of Alfa Telecom? Overall sentiment: negative **Pros** - 👍 Amazing app - 👍 Great updated interface - 👍 Really good app - 👍 Outstanding innovation - 👍 Good Application - 👍 Best ever - 👍 Amazing - 👍 Nice keep up! - 👍 Good App!!! - 👍 Very interesting app and features **Cons** - 😞 Worst mobile internet provider - 😞 Very bad 4G connection - 😞 No internet - 😞 App crash after update - 😞 App simply doesn't work - 😞 Stuck at loading - 😞 Lack of dark mode - 😞 Internet service is very bad - 😞 Connection lost daily - 😞 App is awful and rarely works - 😞 Literally can't do one thing on it - 😞 Useless app - 😞 Customer service nonexistent - 😞 Not worth the money - 😞 Typical Leb company! - 😞 Low class service - 😞 Worst customer support ever - 😞 Recharging for others down - 😞 App not working on phone - 😞 Telecoms are thieves - 😞 Unable to enter mobile number - 😞 Need to use app on more than one device - 😞 App crashing after update - 😞 Crash when open application - 😞 App crash - 😞 Missing shared data bundle usage view - 😞 Selection wheel doesn't work - 😞 Unprofessionalism - 😞 Pricing is high - 😞 Never works - 😞 Full of errors - 😞 App not working since last update - 😞 Freezes - 😞 Glitches - 😞 App keeps exiting itself - 😞 Wrong data on 4G consumption - 😞 Not working for months - 😞 Not working since iOS 11 update - 😞 Not launching - 😞 Crashes all the time - 😞 Total failure - 😞 Needs updating for new iOS - 😞 Worst app ever - 😞 Useless - 😞 Incredibly useless - 😞 Doesn't do anything - 😞 App crashing too - 😞 Cannot run after update - 😞 Crashes everytime - 😞 Doesn't open - 😞 Can't recharge lines - 😞 Useless app - 😞 Can't retrieve any info - 😞 Aweful app - 😞 Needs a lot of improvement - 😞 Cannot enter past dates - 😞 Password invalid - 😞 No way to register - 😞 Free SMS error - 😞 Unable to see outstanding bill - 😞 Very poorly done - 😞 Cheap application - 😞 Takes too long to load data - 😞 Too many unimportant services **Commonly reported bugs** - App crashes after update - App closes directly after update - App needs bug fix - App simply doesn't work - Error or stuck at loading - App is awful and rarely works - Cannot do one thing on it - Something went wrong when clicking - Nothing ever really works - Customer service/support is nonexistent - Recharging for others has been down - App not working on phone - Unable to enter mobile number - Need to use app on more than one device without automatic sign out - App crashing after latest update - Crash when open the application - App crash - Can't open the app - Missing shared data bundle usage view - Selection wheel doesn't work - App never works - Full of errors - App not working since last update - Freezes - App keeps exiting itself - Gives wrong data on 4G consumption - Not working since many months - Not working since iOS 11 update - Not launching - Crashes all the time - Won't display bill or line services - Needs updating for new iOS versions - Worst app ever - Application never works - Incredibly useless - Doesn't do anything - App crashing too - Cannot run after update - Crashes everytime - Doesn't open - Can't recharge lines from it anymore - No way to submit payment package - Can't retrieve any info - Cannot enter a date of birth in the past - Password invalid - No way to register through this app - Free SMS feature gives error - Unable to see outstanding bill - Takes too long to load data **Most requested features** - Dark mode option - Widgets for data consumption - Update app for iPhone 7 Plus iOS 15.8.4 - Make the apk better to share bundles - Update app before opening - Bring back recharging for others service - Apple watch extension - Fix bug in app view for iPhone - Update for iPhone 6 to send free SMS - Add ability to choose contact when recharging - See shared data bundle usage of each number ## Newest reviews (14 of 62) ### 4/5 — after the last update . the app crash . *2025-12-26* i open the app and it close directly . after the update . i remove it and install it again but same problem . the app need to be bug fix with the iphone 7plus ios 15.8.4 ### 2/5 — Its Alright *2025-08-12* Its an alright app overall, most of the time u can access the basics like ur line expiration date and balance and data consumption etc..,the real problem of the app is that a lot of times the app simply doesnt work either theres an error or stuck at loading even while using 4g,other problems which are lack of dark mode,i really think its easy to make like every app out there has it,and another “problem” and more of a suggestion is to add widgets where u can see your data consumption like a mini circle one just like the one in the dashboard, i think 2.5 stars is fair enough,it would be a 3.5 if there werent so much errors and downs. **Developer response:** Thank you for your feedback. We appreciate your suggestions on performance, dark mode, and widgets, and will take them into consideration for future updates. Please stay tuned for upcoming updates! ### 3/5 — Update *2024-03-07* Nice update but u need to update it before opening the app or it will kick you out **Developer response:** Hello Nadia, thank you for your kind words and we apologize about the inconvenience. If you are still facing any issue please contact us on alfa.customercareteam@alfamobile.com.lb, so we can better assist you. Don’t hesitate to update your feedback, if any. We look forward to receive back your 5/5 rating with enthusiasm :) ### 3/5 — U-share *2024-01-04* Make the apk better to share the bundles from here **Developer response:** Hello, we apologize for any inconvenience caused by the temporary unavailability of the u-share feature in our application. Our team is working actively to integrate it at the earliest opportunity. Kindly update your app to the latest version when prompted, and we welcome any feedback you may have. We are looking forward to receiving your 5/5 rating with enthusiasm :) ### 3/5 — Recharging from postpaid *2022-08-09* Recharging for others from my postpaid has been down for a while (more than a month) . Are you going to bring this service back? **Developer response:** Thanks for your evaluation. If you have any suggestions or if you ares till facing any problems, please contact us at alfa.customercareteam@alfamobile.com.lb. We will try our best to help you out ### 2/5 — Need to use app on more than one device without automatic sign out *2020-06-15* Need to use app on 2 devices without automatic sign out. Thank you **Developer response:** Hello, we hope that you liked our new Alfa App version and we will make sure to take your feedback into consideration :) ### 2/5 — Crashing *2020-05-31* The new App update is crashing. The app always crashing after the latest update **Developer response:** Thank you for your feedback, We are sorry that you faced a bad experience. Please update your App to the latest version and if issue persists, please contact us on alfa.customercareteam@alfamobile.com.lb ### 1/5 — Crash *2020-05-24* Crash when open the application **Developer response:** Thank you for your feedback , We are sorry that you faced a bad experience. Please update your App to the latest version since this feature was solved. We look forward to receive back your 5/5 rating :) ### 1/5 — App crash *2020-05-18, version 7.0* Cant open the app on my iphone x ### 3/5 — Nice update *2020-05-18* But it’s missing the part where you could see the shared data bundle usage of each number, beside the ability to choose the contact when we want to recharge instead of writing the number... **Developer response:** Hello Peter, We are sorry that you faced a bad experience. Please update your App to the latest version since shared data usage was solved. Regarding the ability to choose the contact number it will be released soon. We look forward to receive back your 5/5 rating :) ### 3/5 — The selection wheel doesn’t work *2020-04-15* If I want to change how much 4g I have and i go to mange it, i don’t see anything to select! ### 1/5 — Unprofessionalism *2020-02-18* Well I’m not in doubt about the failing of this app. The pricing of Lebanese telecommunications is amongst the highest costs in the world. They make enough money to ensure the success of this app but greed and loss of interest to make alfa users use the app. Was good at first but lacked to maintain. ### 1/5 — Never works *2020-01-08, version 5.7.2* Worst app I ever used. It never works. full of errors. ### 1/5 — App not working *2019-03-22, version 5.4* App not working since last update ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst mobile internet provider in The whole world *2026-07-12* Speed test 2 Mega bits not bytes per second don’t ever use this provider …..! **Developer response:** Hi, We're sorry to hear about your experience. Network performance can vary depending on your location, coverage, device, and network conditions. Please contact our Customer Support team at alfa.customercareteam@alfamobile.com.lb with your location and contact details so we can investigate the issue and better assist you. ### 1/5 — 4G *2026-01-07, version 7.4.9* 4G from Alfa is very bad, very poor connection and no internet. ### 1/5 — أسوأ شركة اتصالات على الإطلاق *2024-12-11, version 7.3.6* خدمة الإنترنت سيئة للغاية ونفقد الاتصال يوميًا. ### 1/5 — Terrible *2023-10-11* The app is awful and rarely works. Literally can’t do one thing on it. Every now and then the Home Screen will load. But as soon as I try to click anything it just says something went wrong and doesn’t work. **Developer response:** Hi, we regret the inconvenience caused. Please send us your concern to alfa.customercareteam@alfamobile.com.lb. We will get back to you at the earliest ### 1/5 — Useless app *2023-07-15, version 7.2.6* Nothing ever really works through this app! ### 1/5 — Useless *2022-12-16, version 7.2.3* Customer service/support isn’t so much “bad” as “nonexistent”… I tried for days to speak to a representative about an urgent matter, but found it would be easier to set up a call with heads of state than an Alfa representative. Appalling, and not worth the money. Seriously considering switching networks. ### 1/5 — Typical Leb company! *2022-08-20, version 7.2.2* Very basic. low class service with high class prices , Its better if you just work on your coverage and services. ### 1/5 — Worst costumers support ever *2022-08-12* I tried to reach the costumer support by call, live chat anything but no one ever answers **Developer response:** Hi, we regret the inconvenience caused. Please send us your concern to alfa.customercareteam@alfamobile.com.lb. We will get back to you at the earliest ### 1/5 — Had 300$ in my line, woke up to having 30$ in Lb, nothing but thieves *2022-03-05* The telecoms of Lb is just another black smear to Lebanon **Developer response:** Hi, we are sorry that you faced an issue. Could you please share your contact details with us on alfa.customercareteam@alfamobile.com. ### 1/5 — Unable to enter mobile number *2021-07-12* To sign up, I’m required to enter my mobile number. However, it will not accept all 10 digits required. **Developer response:** Dear user, Kindly note that only Lebanese Alfa numbers are accepted on our application, Looking forward for your 5/5 stars rating :) ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-08-12, version 7.5.5* Great app ### 5/5 — Alfa *2024-03-10* Amazing app. It deserves more stars!! **Developer response:** Thank you !🤩 We are glad you liked it 🙂 ### 5/5 — Got better *2022-12-31* This app used to be so bad now it’s actually usable. **Developer response:** Thank you very much. Keep using our app :) ### 5/5 — E *2022-04-24, version 7.1.9* لا يعمل التطبيق على تلفوني الان علماً انه كان يعمل من قبل ارجو المساعدة ### 5/5 — Michelaoun *2020-09-11, version 7.0.4* Really really really great app **Developer response:** Thank you very much Michel! We're glad you liked it :) Stay tuned for upcoming releases ! ### 5/5 — Great updated interface *2020-06-03* The new user interface fixed everything that was wrong with the previous versions of this app. **Developer response:** Thank you very much Ghady! We're glad you liked it :) Stay tuned for upcoming releases ! ### 5/5 — iPhone 6 *2015-03-15, version 2.8.1* Please update for iPhone 6, I can't send free sms ### 5/5 — Really good app *2014-07-14, version 2.8.1* Great app to check my bill, quick and responsive ### 5/5 — Alfa *2013-03-27, version 2.3* Outstanding innovation on our part! ### 5/5 — Works Good! *2012-09-01, version 1.0* Good Application! But Need Some fix --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*