# Ali and Sumaya: School — user reviews > 72 indexed App Store user reviews of Ali and Sumaya by Imanimation Studios, rated 4.60/5 from 911 ratings. - Source: https://appshunter.io/ios/app/ali-and-sumaya-school/id1440789301/reviews - App overview in markdown: https://appshunter.io/ios/app/ali-and-sumaya-school/id1440789301.md - Rating breakdown: 5★ 775 · 4★ 49 · 3★ 27 · 2★ 22 · 1★ 38 ## What do users think of Ali and Sumaya? Overall sentiment: mixed **Pros** - 🙏 Helpful for learning Islam - 💡 Engaging and interactive - 🎓 Educational content for kids **Cons** - 🐛 Frequent crashes and bugs - 💰 Expensive subscription model - 🔍 Lack of customer support **Commonly reported bugs** - App freezes and crashes frequently - Progress not saved, resets to beginning - Login and account issues **Most requested features** - Make more content free to access - Improve app stability and performance - Provide better customer communication channels ## Newest reviews (12 of 72) ### 3/5 — Taalibah *2026-07-15, version 4.00* I love the app but I’ve been trying to reset the password for over 3 weeks now it’s so frustrating especially since I paid for the app and I can’t use it. I’ve reach out to customer service ### 2/5 — No *2025-01-29, version 3.08* So when my daughter played this it was free but when she is now 8 you have to pay please make it free ### 2/5 — Disappointed *2024-06-15, version 3.08* This app is informative but it is slow and I think you shouldn’t be charging people for education of Islam this is wrong you should be able to learn about a religion for free this is not fair do not buy this btw this is written by a 9yr old so believe me Don’t buy this app ### 4/5 — Need help *2024-06-06, version 3.08* I made a subscription purchase but is not letting me use the app ### 3/5 — Bugs *2023-06-18, version 3.03* LOVE the idea and the trial lessons. But I have noticed some bugs that make it impossible to get past the trial lessons. Hopefully these bugs will be fixed soon. ### 5/5 — Allhamdullillah *2023-04-14, version 3.01* Allhamdullilah marshallah this app is amazing it teaches kids how to pray, read the Quran it teaches to write and reach arabic and ulrdu aswell, marshallah i love the effort. ### 5/5 — Mom *2022-08-06, version 2.01* Dad ### 3/5 — Like but buggy *2022-06-01, version 2.00* My son loves learning on this app but it crashes too often to reach its full potential! The developers need to fix the bugs and random freezes and it will be amazing! ### 5/5 — Good and helps me a lot *2022-05-10* I rlly like this app because it helps a lot :) ### 5/5 — Love *2022-04-11, version 2.00* It was amazing gosh I loved it ### 5/5 — App doesn’t move forward *2022-03-01, version 1.98* The app freezes at some points and it doesn’t allow the flexibility of choosing especially in the Quran memorization part. My child is stuck on one surah because the app will not let her continue and she can’t skip to another.I thin ### 5/5 — Updating problem *2022-02-20, version 1.98* Nice app but, not work properly Telling use new version,but not updating processing ## Most critical reviews (10 lowest-rated) ### 1/5 — I need a full refund! - they charged for 6mo subscription but the app never worked on my child iPad *2025-07-13, version 3.08* I need a full refund! - they charged for 6mo subscription but the app never worked on my child iPad ### 1/5 — Hardly anything works. Fake reviews. *2024-12-01, version 3.08* The reviews on this app are clearly fake. There is no way other people are using this app and saying it’s great. The concept is great yes, but the delivery is extremely poor. App constantly crashes, 3d school when you go in to a classroom and select a lesson it comes up with a blank screen, when you tap it it says well done and gives you some points for doing nothing. When you try the rest of the sections of the app like hadiths etc the page comes up with the outlines of buttons but no writing. The whole thing is probably one of the worst user experiences my children have experienced. There is no way to contact anybody to raise concerns. They’ve taken my money and can’t even deliver a working product. Saying I am Disappointed is an understatement and being generous. I feel like I have been robbed and someone has used religion to rob me. ### 1/5 — It can’t pass the initial signup *2024-06-12, version 3.08* I have installed this game and initiated right away. However, it didn’t allow me to pass the registration although I entered all the information correctly. It keeps giving the updating and connection errors. I am sure I am connected to Wi-Fi. ### 1/5 — App *2023-01-26* App does not work, when trying to create an account no matter what username is input it says it’s taken and doesn’t allow you to create an account ### 1/5 — Just a grey screen *2023-01-05, version 2.01* I’ve tried exiting and restarting the iPad but the screen stays grey when I open this app ### 1/5 — Good app but no support and can’t cancel *2022-11-29, version 2.01* This is a great app, however the trouble starts when you want to cancel. The developer support page doesn’t exist any longer and you can’t seem to contact them by other means than email - which they don’t seem to respond to promptly. Shame about the support. ### 1/5 — Thieves *2022-11-22, version 2.01* Theres no way to cancel subscription, my last resort to cancel is emailing them and they still charged me. They keep charging me!!!!! ### 1/5 — Good content terrible app *2022-02-20, version 1.98* Lots of technical issues with no support. Will have to cancel my subscription ### 1/5 — Very annoying *2021-07-26, version 1.98* When I downloaded this game the avatar does not change . The subscription does nothing but trouble . The email gets hard to manage . I advise you NOT to Download this app . ### 1/5 — Paid through the website and cannot access it. *2020-12-16, version 1.97* Horrible. I received an in app discount for the lifetime subscription which was offered through their website and I have yet to be able to use it. If I could rate this zero stars I would. I am now going to call me bank to receive my money back since I did not receive the services I paid for. Also, why have a business and not offer your customers the option to call!? I hate having to wait for emails because it seems like forever. We’ll see how long it takes for them to respond. ## Most praised reviews (10 highest-rated) ### 5/5 — Mushallah! *2025-02-07, version 3.08* My kids are struggling reading sura an nasBut when they saw this app They download itAnd learned sura an nas!By repeating ### 5/5 — Good and cool *2024-10-29, version 3.08* Leelafe ### 5/5 — I love you Ali and Sumaya of *2024-03-04, version 3.07* Thank you for this app ### 5/5 — For Islamic school *2024-01-02, version 3.07* Thank you for helping me ### 5/5 — Very helpful *2023-11-05, version 3.07* My daughter enjoy the lesson ### 5/5 — I’m not sure yet *2023-11-01, version 3.07* When I downloaded this app it wouldn’t let me do anything but I got an email saying it’s been updated so I’m going to try again I think you should make every free so the kids have a better experience and get closer to Islam ☺️🙂 ### 5/5 — I love this app it teaches my kids a lot of islam *2023-09-10, version 3.06* 5 out of a 5 ### 5/5 — Sorry but why? *2023-07-02, version 3.03* It keeps saying update and it says in the app I’m low version on apple but apple says I’m up to date and the video glitches pls fix this I need to learn these ### 5/5 — I’m learning *2023-05-20, version 3.03* I’m learning lots of Arabic and lots of things about islam I like this app because it can be very good for people who don’t know Islam and I like this app because you can make your own character and you can learn about the five pillars of a IslamThank you very muchWho is the creator of this app maybe in the future people will like this app children or even adults ### 5/5 — How to update? *2023-05-07, version 3.02* Idk how to update the app! And when it ask’s me to update I don’t see the update button anywhere! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*