# ALICE Guest — user reviews > 50 indexed App Store user reviews of ALICE Guest by FIVEPALS, LLC, rated 1.50/5 from 31 ratings. - Source: https://appshunter.io/ios/app/alice-guest/id705016378/reviews - App overview in markdown: https://appshunter.io/ios/app/alice-guest/id705016378.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 26 ## Newest reviews (10 of 50) ### 1/5 — Doesn’t work *2018-06-24, version 3.3.6* ...and no I will not contact support ### 1/5 — Constantly Crashing *2018-06-24, version 3.3.6* All this app does is crash. Literally can’t even view the hotel at all. Thought maybe it was just my phone so my boyfriend downloaded it and the same thing happens. Can’t view anything. Even the “demo” just crashes to the main screen. Useless. **Developer response:** Hi there, Thank you for your feedback; would you be able to email us at support@alice-app.com so we can assist you? Best, ALICE Support ### 1/5 — Does not open hotel *2018-06-23, version 3.3.6* The app will not open Paradise Point in San Diego. **Developer response:** Hi there, Thank you for your feedback; would you be able to email us at support@alice-app.com so we can assist you? Best, ALICE Support ### 1/5 — Doesn’t work *2018-06-20, version 3.3.6* I type the name of my hotel and it comes up but then when I tap it it just brings me back to the search page. So frustrating. **Developer response:** Hi there! We're sorry you're having issues with our app. Would you be able to send us a quick message to support@alice-app.com ? We look forward to assisting you! -ALICE Support ### 1/5 — Doesn’t work *2018-06-11, version 3.3.6* App does not even open. Put in property name and selected. It tries to load, but then just reverts back to the main search page. **Developer response:** Hi there, Would you be able to email us at support@alice-app.com so we can assist you? Best, ALICE Support ### 1/5 — Spam *2017-06-18, version 3.3.1* Downloaded, set my hotel. Clicked the button to look at the hotel map, instead it said "The Apple Security Center says you have three viruses." Clicked the button to close out of the map, and instead it took me to the App Store and tried to get me to download Norton Symantec Antivirus. Do not install on your phone. ### 5/5 — A must for frequent travelers *2013-11-07, version 1.0.1* A simple but highly useful app. Looking forward to seeing this available for more hotels in the future! ### 5/5 — Sensational App! *2013-11-05, version 1.0.1* So great to access concierge without having to wait on line or the phone! Traveling often I wish every hotel offered this app - makes travel and entertaining clients so much easier and my downtime so much more relaxing ### 5/5 — Awesome ! *2013-11-03, version 1.0.1* Awesome app! Makes a relaxing vacation even more enjoyable ! Hope all the hotels I visit use this app!! ### 5/5 — !! *2013-11-01, version 1.0.1* So convenient, so easy to use! Love it!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work, don’t bother *2020-02-19, version 19.7.003* Couldn’t order anything. ### 1/5 — Terrible *2020-01-18, version 19.7.003* I’ll keep it short and simple: this app is not fully functioning and needs work. I downloaded it for my hotel stay on vacation and could not use any of the services without bugs or errors. This is not a finished, tested product ### 1/5 — Copper Mtn linkage doesn’t open anything in Alice *2019-11-13, version 19.7.000* Alice just sits with a blue screen and their white logo. Not terribly useful. ### 1/5 — P.O.S. *2019-11-11, version 19.7.000* Don’t waste your time, the developers didn’t put any into building this app. Save your sanity. ### 1/5 — Lame *2019-03-15, version 3.3.8* Doesn’t work at all. Just crashes when you try to do anything at all. ### 1/5 — who programmed this? *2019-01-12, version 3.3.6* App doesn't work. Desktop version is ridiculously insecure/vulnerable to innumerable attacks that will seriously ruin a guest's stay in the real world. ### 1/5 — App doesn’t work! *2018-09-16, version 3.3.6* This is the second time we have tried to use this app. 4 months apart. It lets you read the items but makes you call in your order. Lame! ### 1/5 — Doesn’t even work well *2018-08-10, version 3.3.6* I downloaded it so that i could plan my vacation but when i put in the place i want to go it doesn’t leave the home screen. Tried deleting it and reloading the app on my phone still doesn’t work. Would rather call the hotel to make plans. ### 1/5 — Not working *2018-06-24, version 3.3.6* Nothing will open, not even the demo. ### 1/5 — Wanted to try but doesn’t work *2018-06-24, version 3.3.6* Both demo and selection of hotel revert you back to start screen when you select. Tried on a couple of different devices with the same result. **Developer response:** Hi there, Thank you for your feedback; would you be able to email us at support@alice-app.com so we can assist you? Best, ALICE Support ## Most praised reviews (10 highest-rated) ### 5/5 — Most user friendly app in the market place *2016-01-16, version 2.7.1* I travel for a living and this is by far one of the best apps I have ever downloaded. So convenient and so easy to use. Completely replaces that stupid hotel room phone - can make any reservation or order any amenities the hotel offers at my fingertips. Highly recommend the use for any ALICE supported hotel ### 5/5 — Just made my stay *2016-01-16, version 2.7.1* Just stayed at the gansevoort and this made my trip. So easy to move around New York and stay in touch with the hotel! ### 5/5 — Incredibly useful *2016-01-11, version 2.7.1* So easy to do everything from my phone. Have been let down in the past with other hotels apps but everything i requested showed up and this was so easy. Seemed the staff liked it too ### 5/5 — It's like uber for hotels. *2016-01-04, version 2.7.1* The cleanest, and most elegant experience I’ve found in a hotel app. Ideal for when you’re on the move or don’t have time to deal with staff…There is no doubt that this is the experience of the future. ### 5/5 — Really improves hotel stay. *2016-01-01, version 2.7.1* Love how easy it is to chat with the front desk from anywhere in the hotel. Also really nice to be able to browse room service menus without being in the room. Glad I took the time to download the app. ### 5/5 — Smooth Experience *2015-12-31, version 2.7.0* Really intuitive, and easy to get what I want. Well done! ### 5/5 — Best app ever!! *2014-09-04, version 1.7.5* I love this app so much! It makes staying at hotels so much easier and enjoyable; it's must-have for travelers! ### 5/5 — Amazing *2014-07-30, version 1.6.0* Truly don't know how I enjoyed previous hotel stays without this app. It redefines the whole concept of vacation and relaxation! ### 5/5 — Mr *2014-07-16, version 1.6.0* Amazing app. Very helpful and easy to use. Highly recommend. ### 5/5 — Great app for the hotel experience! *2013-11-27, version 1.0.2* Made it super easy to access info and services I normally need to call desk or find a # for. Super easy to use and nice design. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*