# Alight Digital Wallet — user reviews > 32 indexed App Store user reviews of Alight Digital Wallet by QRails Inc., rated 4.87/5 from 488 ratings. - Source: https://appshunter.io/ios/app/alight-digital-wallet/id1639567645/reviews - App overview in markdown: https://appshunter.io/ios/app/alight-digital-wallet/id1639567645.md - Rating breakdown: 5★ 461 · 4★ 13 · 3★ 2 · 2★ 1 · 1★ 11 ## What do users think of Alight Digital Wallet? Overall sentiment: negative **Pros** - 💰 Early access to wages is convenient and helpful - ✅ Reliable when functioning properly - 👍 Good customer service (when available) - 🎯 Solves financial emergencies effectively - 📱 Easy to use interface **Cons** - 🐛 Frequent app crashes and downtime - ⏱️ Extremely slow loading times - 🔐 Authentication and login issues - 📵 Blank pages in key sections - 📊 Outdated and clunky UI design - ❌ Unreliable performance overall - ☎️ Poor customer service support - 🚫 Data display issues (outdated transactions) **Commonly reported bugs** - Transfer page displays blank - Settings page loads blank - Login screen cycles and logs out users - App won't allow login after logout - Transaction history only shows old data (April 2024) - Token invalid errors for existing customers - Account creation errors with validation messages - App periodically goes down and becomes inaccessible - Earnings and pay date information disappears - Slow performance making app unusable in emergencies **Most requested features** - Apple Pay integration - Instant bank account transfers - Improved app design and modernization ## Newest reviews (10 of 32) ### 3/5 — Transfer Page is Blank *2024-10-25* I try not to use the app and practice good financial habits but sometimes things happen. The last 2 times I’ve used the app to try and get funds, the transfer page is blank. Nothing happens. And that’s not a good thing. FIX YOUR APP!!!! ### 2/5 — Transactions *2024-10-09* The app is only show transactions from April 2024! Nothing current. ### 1/5 — Does not let you log in *2023-11-12* Does not let me log in keeps taking me back to log in screen which is very frustrating this has happened a dozen times needs fixed ### 1/5 — don’t bother *2023-11-02* this is quite literally the worst app made. it never works. it logs you out and then it won’t allow you to log back in for DAYS….. ### 1/5 — Help *2023-11-02* Keeps recycling not allowing me to log in and I need access to my money ### 1/5 — Broken app *2023-08-26* THIS APP IS BROKEN IVE BEEN TRYING TO LOG INTO THE ACCOUNT IT LOADS THEN I GET TAKEN OUT ME AND MOM BEEN TRYING TO GET INTO FOR THE LONGEST ### 1/5 — Wooow *2023-08-25* Wow, terrible app. Doesn’t load, doesn’t work. I wish my job would switch to Daily Pay instead of this crappy app! ### 1/5 — App Not Working *2023-07-07* When logging in it cycles like it’s going to log in and then closes out. I have deleted app and then reinstalled and same issue is occurring. Please fix this ASAP! ### 1/5 — So inconvenient *2023-07-07* The app never works! And when it goes down they take days to fix it ### 5/5 — Wonderful *2023-07-02* I was a couple hundreds short on rent and i needed it asap and was able to withdraw from my check early. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash App Stole Money *2024-10-04* This app is trash. It barely works… when I finally got it to work it only worked for a month then all of a sudden it’s asking me to create an account like I never existed and then keeps saying token invalid! Well duh! I’m an existing customer why is it asking me to create a new account randomly. Then the customer service number doesn’t even work for me or HR! It routes to some random persons VM! Literally reporting them to the FCR and BBB definitely shady business practices. ### 1/5 — Unable to update billing address *2024-09-13* App has issues trying to go into settings. Loads a blank page. ### 1/5 — Can’t get help *2024-08-23* It worked for two days then says I have no availabile earnings and no pay dates anymore ### 1/5 — DO NOT USE THIS COMPANY *2024-07-20* Absolutely TERRIBLE! DO NOT USE THIS COMPANY. Customer service is NO help! They always has to escalate and you NEVER HEAR BACK FROM ANYONE! TERRIBLE! TERRIBLE! TERRIBLE! ### 1/5 — Horrible *2024-05-13* App was working fine and then comes Friday - Sunday I worked 2 doubles and I had OT so I was expecting about 5/600 dollars for me to access it early BUT my money never showed up like this is the one time I NEED my early pay and it is not showing up. My job need to find another early pay app this is bad. I called customer support and she was confused and NO help. I’m glad I have early pay with my bank now I have to wait 2 more days SMH 0/10 WOULD NOT RECOMMEND. ### 1/5 — App *2024-03-14* Way too slow! You may as well wait until payday! ### 1/5 — Can’t even create an account *2024-02-06* Every time I enter in my email or or number to sign up it says “one or more fields are filled out incorrectly” garbage ### 1/5 — Extremely unreliable *2024-01-24* Never works and when you call you get some Indian guy that speaks broken English. I’m super frustrated ### 1/5 — TERRIBLE *2024-01-19* Like everyone says, it works one minute and down the next. I had this working for me and the it stopped. I called customer service, and they said that someone should get in touch with me. After multiple follow ups and escalations, I’m now approaching day five of no response and the app not working. Terrible support, and slight severely needs to find another STABLE EWA provider!!! ### 1/5 — Broken *2023-12-31* The app never works, when you call customer service you get someone that barely speaks English. It’s very unreliable. ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2024-09-17* Yes ### 5/5 — App is Clunky but Dependendable *2024-09-15* The app does not offer instant bank account account transfers, and is very out of date looking, but it’s always worked as intended and I’m mostly happy with the customer service. ### 5/5 — Been okay *2024-09-09* Would love if card connected to Apple Pay. Also the app periodically is down and can not access funds. Otherwise, been super convenient early access to my pay. ### 5/5 — Happy Customer Here *2024-09-05* Great to use when in a bind! ### 5/5 — I Love the benefits from this account. *2024-08-28* Having available funds during the times I really needed them has resolved many issues for me. ### 5/5 — Thank youuuuuuuuuuuuu *2024-08-23* It’s a very good helper for single mother ### 5/5 — Great tool and option *2024-08-22* I use it all the time to help me with my bills. Very convenient. ### 5/5 — Great app *2024-05-07* Easy to use to access my wages early!! Its been a great benefit ### 5/5 — To slow to load. *2024-03-11* The concept of being able to access your money early is great. However, this app is slow and if you need the money in emergency well you will be out of luck and disappointed. ### 5/5 — Wonderful App *2024-02-27* Looks like these guys have their act together. Works perfectly, just as described. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*