# Alight Mobile — user reviews > 780 indexed App Store user reviews of Alight Mobile by Alight Solutions, LLC, rated 4.80/5 from 272,410 ratings. - Source: https://appshunter.io/ios/app/alight-mobile/id1534367732/reviews - App overview in markdown: https://appshunter.io/ios/app/alight-mobile/id1534367732.md - Rating breakdown: 5★ 211,356 · 4★ 24,344 · 3★ 4,921 · 2★ 841 · 1★ 2,810 ## What do users think of Alight Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient mobile access - 💡 Helpful for managing benefits - 🚀 24/7 access to account information **Cons** - 🐛 Frequent crashes and freezes - 🔍 Difficult to navigate and find information - 🔍 Confusing user interface - 🔍 Limited functionality compared to website - 🐛 Unreliable login and verification process - 🔍 Slow performance and page loading **Commonly reported bugs** - Broken links and pages that fail to load - Issues with accessing and downloading secure documents - Inconsistent behavior when switching between app and website - Problems with updating personal information and contact details **Most requested features** - Add print option - Improve document upload and viewing capabilities - Provide better access to historical data and statements - Streamline navigation and reduce number of clicks required - Enhance integration with external apps and services ## Newest reviews (10 of 780) ### 1/5 — Unhelpful *2026-08-14, version 7.2.0* Random changes to access information on the same device renders app worthless. Once I take the trouble to set up Face ID, leave it alone unless you have a specific security risk which I’d like to hear about in writing. ### 1/5 — A Toy *2026-08-14, version 7.2.0* My 3 year old can build a better one than this ### 1/5 — HSA 2-Step verification doesn’t work *2026-08-14, version 7.2.0* If you log in to submit your claim to submit a claim for reimbursement from your own Health Savings Account ( HSA ) 3/4 way through it requires a code be texted to your phone. Normally, easy you wait for the text come in on an iPhone & then select the code & it automatically loads it to the app’s code field. Not with Alight. You have to enter the code in manually & if you don’t input it correctly after 5 tries it locks your account. We have a right to our HSA funds & Alight is impeding you getting them. Hope they fix this soon as big frustration. ### 1/5 — HSA *2026-08-07, version 7.2.0* Terrible, difficult to navigate. ### 5/5 — Casual user. Alight Mobile gets right to point. *2026-08-03, version 7.2.0* The mobile app brings up exactly what I want to see. The facial recognition is an added security. ### 5/5 — Well planned app *2026-07-31, version 7.2.0* I must give kudos to Alight’s app to provide a simple and intuitive app for a review of our medical insurance. ### 1/5 — Not the greatest app *2026-07-31, version 7.2.0* Very hard to find information you need. Content changes location or links are removed. ### 2/5 — Insurance bad 401k good *2026-07-30, version 7.2.0* Viewing 401k it’s great. When you have to address an insurance issue it’s just awful. Adding my son to my insurance and the process to verify via the app or website is just awful. Customer service is incompetent for the most part. I don’t understand why employers pay this company and put their employees through this. ### 1/5 — Nothing Ever Works *2026-07-29, version 7.2.0* This app is NOT user friendly. Nothing ever works. I've had to call their support 3 times now in order to get anything done. ### 1/5 — Really? *2026-07-26, version 7.2.0* Like Alight, very inefficient ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage can’t even log in *2026-08-28, version 7.2.0* Company website directed me to use the app for access in the go. Won’t log me into my account and locked my account. Useless. ### 1/5 — User Unfriendly App *2026-08-24, version 7.2.0* This app is terrible for working issues. There isn’t a logical connection to get documents downloaded and it doesn’t let me print letters from them. I’m good with computers, and this app always ends up wasting my time. ### 1/5 — Terrible *2026-08-24, version 7.2.0* Nothing works. Click help and get error that I don’t have security to get help. WTH ### 1/5 — Garbage *2026-08-22, version 7.2.0* In this app, for my pension, I can’t get my balance. Ask the AI assistant: nope. No way to see balance. So I look around and see what you CAN do. ‘Beneficiaries’ Click it. My wofe’s last name spelled wrong. Try to edit, changing ONE LETTER, will jot allow. Popup says ‘you can only edit beneficiaries here.’ Well that’s what I am trying to do! So the few options this app has do not even work. The app for my 401(k), Vanguard, has all kinds of info and options. This app is complete utter trash ### 1/5 — Pointless *2026-08-21, version 7.2.0* This app is pretty much useless. I don’t see any reason for it, since I have to do everything through the mail. ### 1/5 — Never can find what your looking for *2026-08-21, version 7.2.0* Almost like they don’t want you to find what you’re looking for and give up ### 1/5 — Links don’t work *2026-08-21, version 7.2.0* I got declined on an expense. No explanation why receipts for dental work were rejected. Tried to learn more after waiting on hold for 45 minutes and the links to understand eligible expenses don’t work. It’s like they are trying to get me to give up and just pay for my expenses without using their services. ### 1/5 — Awful UX *2026-08-17, version 7.2.0* Each click takes you to a new page that takes a considerable amount of time load. Finding tax forms is roughly 6 clicks including shipping you to 1-2 third party organizations. Sometimes it loads. Sometimes it doesn’t. ChatBot routinely provides limited to no answers. Customer service has closed multiple tickets without resolution. It’s gamble what is going to load in the app or what is going to ship you to your web browser where you may or may not need to login again. Overall the UX here is extremely cumbersome and feels like multiple apps that are trying to work together but failing to do so in an effective manner. ### 1/5 — Trash *2026-08-15, version 7.2.0* Trash app from a trash company ### 1/5 — Really pathetic *2026-08-15, version 7.2.0* This app and the website are absolute garbage. I only use it because my company forced me to use it. My 401k balances take 5 hours to update if at all. The graphs provided a child could have drawn. The reminders etc. cannot be removed. Have a look at fidelity’s app. It is a thing of beauty. Get real Alight. You really need to get your act together! Pathetic! ## Most praised reviews (10 highest-rated) ### 5/5 — Thumbs up! *2026-08-29, version 7.2.0* Easy to use, everything I need I can access quickly, love that I can start issues to benefit center and can get Advocacy’s help. ### 5/5 — Great App *2026-08-27, version 7.2.0* Easy to navigate through, very convenient, with multiple options ### 5/5 — Convenient *2026-08-25, version 7.2.0* Its a really convenient way to look at all my savings within my phone ### 5/5 — Great app *2026-08-21, version 7.2.0* I love it where I can see everything I need to on one platform. ### 5/5 — Excellent bank *2026-08-19, version 7.2.0* Easy to use the app & manage your profile. ### 5/5 — App *2026-08-17, version 7.2.0* Very easy to use ### 5/5 — Inversión *2026-08-13, version 7.2.0* Aprendiendo a invertir ### 5/5 — Pretty good app!! *2026-08-10, version 7.2.0* This app works that’s probably why my company is stopping use of it. ### 5/5 — Alight *2026-08-08, version 7.2.0* Love the app not hard to understand easy way to process and use your account ### 5/5 — Alight is alright with me *2026-08-05, version 7.2.0* Alight is alright with me --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*