# Alight Smart-Choice Accounts® — user reviews > 172 indexed App Store user reviews of Alight Smart by Alight Solutions, LLC, rated 4.20/5 from 14,365 ratings. - Source: https://appshunter.io/ios/app/alight-smart-choice-accounts/id1445889966/reviews - App overview in markdown: https://appshunter.io/ios/app/alight-smart-choice-accounts/id1445889966.md - Rating breakdown: 5★ 10,766 · 4★ 694 · 3★ 361 · 2★ 403 · 1★ 2,141 ## What do users think of Alight Smart? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 User-friendly interface - 🚀 Quick claims processing - 👍 Efficient service - 🚀 Seamless experience **Cons** - 🐛 Glitchy app performance - 🔍 Difficult to manage multiple messages - 🔍 Confusing user interface - 🔍 Lack of account management features - 🔍 Slow and outdated app **Commonly reported bugs** - App crashes and freezes - Login and password issues - Inconsistent app behavior - Unreliable document upload and processing - Discrepancies between app and website data **Most requested features** - Ability to manage multiple messages at once - Improved receipt management and submission process - Faster app performance and responsiveness - More intuitive and user-friendly interface - Enhanced account management capabilities ## Newest reviews (16 of 172) ### 2/5 — Possibly the worst app I’ve experienced *2026-08-04, version 26.05.02* It takes many minutes of digging just to find where to move money from investments back to the main HSA account. Given that you can’t pay anything out of your HSA unless you have cash in the main account, shouldn’t that function be front and center when you open the app? Once you finally find the menu selection and initiate a transfer, I still haven’t found a way to find record of that transfer to check status, other than a message saying something about administrative activity when you go into the above mentioned menu selection. I could go on and on, as this is only one example of how unintuitive this app is… ### 2/5 — App is not great *2026-02-17, version 26.02.00* Can’t view investments or change in investments readily. Terrible functionality. ### 1/5 — Horrible *2026-01-02, version 25.11.01* I been uploading my same receipts for years now it’s documents required what a rip off you send the info they ask for it’s still a problem ### 1/5 — The font *2026-01-01, version 25.11.01* The text is entirely too small. What kind of design choice is this? ### 1/5 — Taking my funds *2025-12-23, version 25.11.01* Vimergy is a known high level vitamin and mineral company. You allow automatic withdrawals out of my account from untrusted sites but refuse to refund me for a $1000 legit claim. Give me my money! ### 1/5 — Impossible to Log In *2025-12-09, version 25.11.00* No matter how many times I change my password, the next time I go to log in, I am blocked. Have wasted countless trying to navigate this website and even more time trying to get phone support. ### 1/5 — Don’t waste your time *2025-11-17, version 25.08.01* This app is non intuitive and cheaply made. ### 1/5 — Buttons on buttons and glitches galore *2025-10-14, version 25.08.01* This app could be a single page of simple information, but instead it’s a maze of independent menus that all have wildly different UIs. Some have the same information, but in different colors or fonts. Sometimes, my account balance is different on two different menus. One of the drop-downs to expand a submenu is on top of a link to a browser-based calculator, which opens on a three-second delay when I expand the (inaccessible) submenu. I don’t know what Alight is doing with the egregious $2.50 fee they rip out of my HSA every month, but they sure aren’t spending it on hiring a software team. ### 2/5 — Very Clunky *2025-10-11, version 25.08.01* The app is helpful in that it has the information I need, when I need it. However, the usability and accessibility need to be looked at. The messages/notifications section is aggravating since I mark messages as “read” or I delete them, but they stay there - then it glitches and I end up deleting what I wanted to keep. The other issue I noticed today was the code entry to verify it’s me. I got the numeric code to my email, and when I went to enter it, each spot of the 6-digit code made me change from the QWERTY keyboard to the number/symbol keyboard. Why have a numeric code if that’s how it’ll be? Just some thoughts. ### 1/5 — Disappointed *2025-10-10, version 25.08.01* It’s ridiculous that I have to continually submit receipts for obvious medical charges. I’m sick of it. It’s my money and I’m using it for medically related charges ### 1/5 — Worst response app *2025-10-09, version 25.08.01* App or website is not loading “Add Expense” page. “Save for later expense” is loading but after entering all details, it shows ‘fill out all the required fields or correct the highlighted fields before submitting’ but there is no missing data and nothing is highlighted. Wasted my hour on this, stayed on call with agent, cleared cookies and cache. Nothing works. ### 1/5 — Bad Design *2025-10-07, version 25.08.01* App logs you out if you leave it even for a second. Requires a OTP code EVERY SINGLE TIME, why no Face ID login? OTP is not copy/pastable and case sensitive (is that a zero or O?)! Not worth having FSA if I need to jump through these hoops to submit a claim. ### 1/5 — Terrible app *2025-09-19, version 25.08.01* Not a good company at all ### 1/5 — Horrible App Design *2025-08-08, version 25.05.00* Poorly designed app that does not work well at all, then you get locked out and have to engage with a representative, which takes a LONG time. ### 1/5 — Add Expense Doesn’t Load *2025-07-22, version 25.05.00* When I click on add expense it just comes up blank. Looks like others are having the same issue. Used it previously and first time having this issue. ### 2/5 — need fix *2025-07-21, version 25.05.00* app will not let me add expense. just white screen nothing loads for me ## Most critical reviews (10 lowest-rated) ### 1/5 — Refusal to close *2026-07-13, version 26.05.01* I tried to close my account 2 years back and kept getting excuses until finally I was told I could find the form to close it in the app so I downloaded it and haven’t been able to find any account services forms or a search bar and I keep getting charged a maintenance fee. ### 1/5 — The most frustrating company *2026-05-17, version 26.05.01* Every single time I try to access my funds it’s been a headache. The app and the website are always down. Contacting customer service is also useless because they read off a script with no real solutions yet at the same time give different answers every time I’ve called. A change to information on my account “maybe” takes up to three to seven business day for me to receive an email that can only be returned back via fax or mail. And even then they “hope” to update my information correctly while they charge me a monthly fee to have my account. If possible save your time and energy and do not work with the company. ### 1/5 — Smart Choice Sucks!!! *2026-04-29, version 26.02.01* I have NEVER had so much trouble with the ap and trying to move money from my investment accounts to a spending account. What a nightmare!!! ### 1/5 — Good grief *2026-04-25, version 26.02.01* I do not like this company. Customer Service is outsourced. Zero notes on previous calls and they do not understand your issue ### 1/5 — Do not use *2026-04-12, version 26.02.00* They are good at taking your money but not good at letting you use it. Avoid at all cost. If your employer offers, form a union because your employer clearly hates you if they offer this product. ### 1/5 — Where’s my tax forms? *2026-03-06, version 26.02.00* Ohh I have to log in to a WEB page! I can’t do it from my app? Nope. AND it requires a completely different set of credentials! What a joke. ### 1/5 — Login *2026-03-01, version 26.02.00* Every single time I have tried to log into this app it never lets me log in, I can’t reset my password at all either. Garbage app. ### 1/5 — Receipt tracking bad *2026-02-16, version 25.11.01* Cannot upload two receipts to one expense. Also, no option to edit receipt after upload. ### 1/5 — The ABSOLUTE Worst *2026-01-05, version 25.11.01* They steal your money by not allowing you to access it. They are crooks ### 1/5 — Worst app ever *2026-01-05, version 25.11.01* I can’t believe how bad this app is. Every step takes forever. You think something is a button but it’s really not. Terrible UI ## Most praised reviews (10 highest-rated) ### 5/5 — Smart Choice *2026-08-21, version 26.08.00* all great- on time, all handled well! ### 5/5 — V good *2026-08-14, version 26.08.00* V good ### 5/5 — Excellent App!! *2025-12-01, version 25.11.00* Very easy to use and just the right tool to supply me with the best quality of my work. ### 5/5 — Need communication tool *2025-10-16, version 25.08.01* There is no way to communicate to those who keep making mistakes. No way of leaving feedback or request help ### 5/5 — Retiree *2025-04-28, version 25.02.00* Pretty easy to use once you get everything inputted ### 5/5 — Easy to Use *2024-12-21, version 24.11.02* Although the Smart-Choice Mobile app is super easy to use, it’s very disappointing to see Alight Solutions have been charging my account a Fee every month. I can manage my own money for Free!! ### 5/5 — Very easy to submit *2024-12-10, version 24.11.01* Very easy for me to gather info and submit for reimbursement. Love that I can track on the app as well, and that status is regularly updated. ### 5/5 — Good app *2024-02-04, version 23.11.01* Easy to use, upload recipes and track account. Communication from the app is appropriate, so you know when everything is received. I just wish I could update the phone number for verification when signing in. They used a work number that does not recognize text, even though they do have my cell. ### 5/5 — Poor service *2023-08-17, version 23.08.00* This is the hardest appt I have ever tried to understand I have charges asking for paperwork I have no idea what it is for and 90 % of them give you no information about where the charge is from. If I want a charge paid by you I will use my card I do not want chargers trying to be paid without the use of my card I don’t care if you get a eob from the insurance company or not it’s my decision if I want that paid out of my accou ### 5/5 — Get suspended so quick *2023-07-20, version 23.04.01* Your guys have an horrible policy, card get suspended so quick and at least not given me to submit paperwork, this card for the medical purpose and I feels like a useless most of the time. When I submitted paperwork and keep asking Darn paperwork over and over again… horrible absolutely horrible company. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*