# Aligner Track — user reviews > 270 indexed App Store user reviews of Aligner Track by ALIGNER TRACKER (PRIVATE) LIMITED, rated 4.50/5 from 300 ratings. - Source: https://appshunter.io/ios/app/aligner-track/id6742465666/reviews - App overview in markdown: https://appshunter.io/ios/app/aligner-track/id6742465666.md - Rating breakdown: 5★ 251 · 4★ 9 · 3★ 2 · 2★ 4 · 1★ 34 ## What do users think of Aligner Track? Overall sentiment: positive **Pros** - 👍 Patient and helpful staff - 👍 Smooth and successful impression process - 👍 Clear and informative guidance - 👍 Friendly and professional service ## Newest reviews (17 of 270) ### 5/5 — Thanks Harry *2026-05-04, version 8.0* Thanks Harry Smith for being professional and nice. Really patient and explained the process well. So excited to receive them! ### 5/5 — Great experience! *2026-05-02, version 8.0* Jennifer did a great job walking me through the process of my aligners! Great customer service. Looking forward to seeing my results! ### 5/5 — Very Professional! *2026-05-02, version 8.0* Thank you so much to Harry Smith for helping my child get the smile she deserves! You all are so helpful in the process and make it super easy!! ### 5/5 — Harry Smith *2026-05-02, version 8.0* Harry was super informative! Very excited to start the process with them. I’m doing the 24 hour alignment because of the quick turn around. ### 5/5 — Extremely helpful *2026-04-29, version 7.6* I set up a video call with Harry Smith to assist with doing my impressions. He was extremely helpful and patient and detailed. My impressions look way better than they did when I tried them alone. He gave me plenty of information to make me feel comfortable with moving forward with the process and answered all my questions. I would definitely recommend ### 5/5 — Harry Smith *2026-04-22, version 7.6* Harry Smith is the greatest. Ever ### 5/5 — Helpful video *2026-04-22, version 7.6* Harry smith was very helpful in instructing me on how to do the Impressions appropriately. Highly recommend the live instructional videos. ### 5/5 — Great Service *2026-04-18, version 7.6* I had a very easy time taking my impressions. My service provider, Jennifer, was fantastic. Was very patient and detailed and answered all my questions. Very impressed with this program so far. ### 5/5 — Great impression session *2026-04-17, version 7.6* Harry Smith was great and we completed the impressions quick and efficiently. Made it an easy process! ### 5/5 — Aligner32 *2026-04-17, version 7.6* I had a great aligner session with Harry Smith, he was very informative and helpful during this video call! ### 5/5 — Impressions *2026-04-16, version 7.6* Harry was patient and professional ### 5/5 — Great service and very patient *2026-04-16, version 7.6* Harry was extremely patient and guided me step by step through the whole teeth impression process. He explained everything clearly and made sure I understood each step. The whole experience was smooth and reassuring. Highly professional! ### 5/5 — Teeth impressions *2026-04-16, version 7.6* Great customer service talking me through the impression tray process ### 5/5 — Online Virtual Impression Meeting *2026-04-15, version 7.6* I recently received my Aligner impression pack in the mail. Please schedule the virtual appointment, it was amazing and the experience was great! My specialist was very helpful! Very excited to begin my treatment! Call to make your virtual appointment! ### 5/5 — Harry smith *2026-04-14, version 7.6* Harry was great to work with ### 5/5 — Great experience! *2026-04-13, version 7.6* Harry Smith was very helpful! ### 5/5 — Very convenient! *2026-04-09, version 7.6* Alan was very helpful! This made everything quick and easy! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-05-27, version 8.1* We are waiting to get the impressions but I’ve tried to work with the app and it’s not easy. I can’t have two accounts even though we have two kids doing align 32. I can’t change my profile either to get my children’s profile on it. Just not an easy app. ### 1/5 — No service response *2026-04-24, version 7.6* Did all the prep to send in and no one responds! Feeling ripped off! ### 1/5 — Do not use Casper smile just go to the dentist 0/5 *2026-04-11, version 7.6* Don’t bother wasting your time and money- takes ages to arrive, once you do your first lot you won’t get the results you are shown/promised. Then they get more money from you for refining which do not even fit :) ### 1/5 — Scammers *2026-04-07, version 7.6* I’m extremely frustrated with how long this has taken. I have spent a lot of time and money, and I still haven’t received what I paid for. It’s been 5 months. This situation is unacceptable. Please refund my money. ### 1/5 — Still waiting *2026-04-06, version 7.6* Every interaction takes 2-5 business days. The responses don’t make sense and contradict previous responses. The bottom is good- then next response the bottom has drag marks except it was the same impression. They clearly don’t review the conversation before responding and I’ve been trying to get my aligners for 6 weeks already paid for. ### 1/5 — Horrible app *2026-03-17, version 7.6* Terrible design, the images are all distorted, the buttons doesn’t work and the writing boxes are the worst i ever seen ### 1/5 — Caspersmile Aligners *2026-01-27, version 7.5* The app is not helpful as you cannot go back in time to update the aligners when changing it. The helpline message are so small to read. You can’t add longer hours you wear the aligners. Basically it needs to be seriously updated. Using cadpersmile ### 1/5 — Junk *2026-01-08, version 7.4* This app is absolute junk ### 1/5 — App not user friendly *2025-12-18, version 7.0* App not regularly updated. Received trays bu t says on the app that it’s being manufactured. Unable to track tray changes on the app as of now ### 1/5 — Bad App! *2025-12-13, version 7.0* In order to have my aligners produced, I have to approve the smile projection through this app. The app, however, does not allow me to access the projection, so I am stalled. I emailed the company, and I am waiting. If the app is unreliable, the company needs a different approval process. ## Most praised reviews (10 highest-rated) ### 5/5 — Very helpful *2026-05-23, version 8.1* Harry Smith was very kind & helpful with the process for creating the impressions. He was very patient and professional. ### 5/5 — Video call for impressions *2026-05-22, version 8.1* Harry Smith was really good at guiding me through the process. He had a lot of patience with me and made everything way easier for me. Thank you for the great guidance and work. ### 5/5 — Easy and Helpful *2026-05-22, version 8.1* Harry Smith was helpful! ### 5/5 — Teeth Impression Session *2026-05-19, version 8.1* Harry Smith was amazing. He was very patient with me during this process. He is a great asset to the company. ### 5/5 — Great Help from Jennifer *2026-05-19, version 8.1* I had the best experience with Jennifer. She was patient and clear with instructions ### 5/5 — Customer service is excellent *2026-05-12, version 8.0* I was helped by Harry Smith and he helped me through the entire process it was easy and am looking forward to getting my aligners ### 5/5 — Helpful and patient. *2026-05-11, version 8.0* Harry Smith was very patient and helpful. He guided me through the entire process. I really had a great experience. ### 5/5 — Video *2026-05-08, version 8.0* Had video session with Harry Smith and it was helpful to get impressions done properly. ### 5/5 — Harry smith was very helpful *2026-05-05, version 8.0* I did not know how to do the impression kit and Harry was so patient and kind and we were able to get perfect impressions which made everything a lot easier for me! ### 5/5 — Great review *2026-05-04, version 8.0* I had a great experience with help from Harry Smith helping me with my impressions. Thanks! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*