# Aligner Tracker App — user reviews > 163 indexed App Store user reviews of Aligner Tracker App by ALIGNER TRACKER (PRIVATE) LIMITED, rated 3.85/5 from 181 ratings. - Source: https://appshunter.io/ios/app/aligner-tracker-app/id6443588017/reviews - App overview in markdown: https://appshunter.io/ios/app/aligner-tracker-app/id6443588017.md - Rating breakdown: 5★ 122 · 4★ 5 · 3★ 4 · 2★ 4 · 1★ 46 ## What do users think of Aligner Tracker App? Overall sentiment: negative **Pros** - 👍 Great aligners at affordable cost - 👍 Convenient and helpful app - 👍 Excellent customer service and support - 👍 Easy and smooth impression process **Cons** - 🐛 App is extremely slow and laggy - 🐛 App is not user-friendly and has poor design - 🐛 Delayed and poor communication - 🐛 Aligners did not fix teeth as promised - 🐛 Difficult to get refunds or resolve issues **Commonly reported bugs** - App login and password reset issues - Inability to track progress and upload photos - Misalignment between app and actual treatment **Most requested features** - Improve app performance and stability - Enhance user interface and experience - Provide better communication and transparency - Streamline the refund and issue resolution process ## Newest reviews (12 of 163) ### 4/5 — Review *2026-04-02, version 5.55* Leo was great. Walked me through each step ### 4/5 — Aligners *2026-03-19, version 5.55* I liked how they had a video call to walk me through doing the aligners as home. Friendly and helpful. ### 2/5 — App ok… *2026-03-17, version 5.55* I’ve been a customer for a while and the process has been great but the app is lackluster and I’m not really sure the point of it once you receive your aligners… it’s stuck on “your smile projection is ready” and wants me to approve it but a. I can’t view the projection because it says it wasn’t uploaded yet and b. I ended up approving it via email because the app was not working. I also can’t access the “treatment progress” tab because it’s blanked out. I guess I thought the app would be more engaging, like with reminders of when to go to the next aligner, prompts to upload photos of your teeth every couple of weeks to track the changes, etc. needs improvement. Edit: as it turns out, they have two separate apps and although I downloaded this one as recommended in the impression kit documentation, the other one called “aligner track” seems to get past the part I was stuck at… so maybe try that one if you’re having the same issues as me. ### 4/5 — good service *2026-02-03, version 5.55* was very good and patient when helping me with taking my impressions. ### 2/5 — Dinosaur app *2025-10-24, version 5.55* This app looks like it was a school project from someone learning to code. Everyone has been nice through the process but it’s been extremely frustrating to work with the app and emails (not synced at all). I got what I paid for it’s fine but this app needs WORK. I mean, use a png instead of jpg for photos with words, like that’s very basic. Let me type into each section not in a keyboard on top of it. This is a review for the app only and I have not received my aligners yet. ### 2/5 — Simply doesn't work *2025-09-23, version 5.55* After waiting for months, they finally told my I received my "Smile projection" well, the app is broken and I cant click on it. Hilarous. ### 4/5 — Honest review *2025-08-22, version 5.55* So far pleased with the company. I just did a video call with Aaron to complete my impressions to get my aligners. He was super supportive and knowledgeable. Went over my account with em and made sure I had everything I needed and ordered during our call. ### 5/5 — Helpful process *2025-07-19, version 5.5* Laila was very helpful and nice with setting up my impressions. Lots of follow up between getting the aligners and my session. Thank you ### 5/5 — Video session *2025-07-17, version 5.5* Kevin Wilson was great. Very patient and understanding. Got my impressions. Excited for my journey. ### 5/5 — Customer Service *2025-07-16, version 5.5* Convenient & Affordable I’ve been using the Aligner Tracker app alongside my AlignerCo treatment, and it’s been a helpful — they’ve done a video call to help with tray placement. Excited for the next step. ### 5/5 — Great video support *2025-07-16, version 5.5* Kevin did a great job walking me through the impression kit to get started. It took less than hour and the impressions were ready to ship back. ### 5/5 — Best Aligners Ever! *2025-07-14, version 5.5* I’m so happy with my experience with Aligner Co! Eric and the entire team have been incredibly sweet, helpful, and professional from the start. My aligners arrived super fast, they’re comfortable to wear, and I’ve already seen a huge difference in my smile. I couldn’t be more satisfied—highly recommend to anyone looking for an affordable and effective way to straighten their teeth! ## Most critical reviews (10 lowest-rated) ### 1/5 — Nothing works *2026-05-24, version 5.55* App is horrible. Customer service is non-existent. Check Better Business Bureau. AlignerCo has turned into a scam. Going on 6-weeks and still can’t access my “smile projection” to approve. Go with the more reputable aligner companies. ### 1/5 — Did NOT fix my teeth *2026-01-20, version 5.55* I wore these retainers ever night for more hours than recommended (100 hour per aligner). Moving on to the next aligner was always extremely painful, even after wearing one set for MORE than recommended. I finally got to the very end and my teeth ARE NOT straight, my teeth DO NOT match the end projection that they promised. So much time and pain and money, wasted. Don’t waste yours. Hopefully, I can get some sort of refund, will add to this review if they help me out at all but I don’t have high hopes. ### 1/5 — Very slow *2025-11-20, version 5.55* App is extremely slow, takes 5+ mins to upload a photo, very laggy and freezes. Needs a lot of work. ### 1/5 — Waiting for months and this app is just delaying everything. *2025-11-12, version 5.55* Waiting months to get this over with and when they finally tell me the smile protection is ready and I have to approve it before they can go ahead, the dumb app won’t let me see the projection nor approve it so I have to wait yet another day or two for these ppl to respond to me. Hilarious and ridiculous tbh. ### 1/5 — SCAM *2025-09-16, version 5.55* This is my 2nd review and I’m gonna change it to 1 star because my daughter’s replacement aligners hasn’t been ship until now which they ask me to pay another $250! This is the 2nd time they have to get my daughter’s teeth impressions because in the middle of her treatment progress, some of her aligners didn’t fit on her teeth, so they have to replace it. They know for sure that a person’s teeth are not static and can shift position over time. The aligner is designed to fit the precise arrangement of teeth at the moment the impression was made, so any movement afterward will cause the aligner to fit incorrectly! You literally are a scam! You’re fooling people and scamming people of our money! ### 1/5 — Think twice *2025-08-19, version 5.55* Horrible app. Extremely slow response from customer service. Signed up w them 3 months ago, all money collected and still no treatment started yet. About to request for a refund. ### 1/5 — Sad *2025-08-14, version 5.5* I paid up front and did not receive a cheek retractor that fit so I was unable to take the pictures of my teeth, First step! We still had an appointment and made some impressions. Evidently, the guide did not like them and said he would send more putty and he did but I had to go buy the game speak up to get a smaller cheek retractor to take the pictures of my teeth. Now, they did not keep our appointment for today and my sign in information seems to be “incorrect”….sound familiar to anyone? ### 1/5 — Don’t bother, waste of money and time. *2025-07-12, version 5.5* Very easy to do, and fast! Update: Changing my review. It has now been 1.5 months since I returned my teeth molds and I just got an email that my molds were received. Email says it will take two weeks to do my smile projection. No time frame on when I’ll actually get my stuff. ### 1/5 — Update! So far so good. *2025-07-10, version 5.5* Purchased my impressions kit May 8, 2025, it’s now July 10 and I’m still waiting for my smile projection, then will have to wait for the aligners to be made and shipped out. Terrible communication too! Previous… Step by step instructions on a video call was very helpful! ### 1/5 — Absolutely Dreadful Communication and Service *2025-06-24, version 5.5* Terrible explanation to start with leading to my son not knowing that he had to log the use of his aligners then and extremely slow response from Caspersmile. We were coerced into write a good review to start with while we were on the original fitting session. Really unimpressed with this company! ## Most praised reviews (10 highest-rated) ### 5/5 — Austin Daniel *2026-05-04, version 5.55* Harry was wonderful! Very instructive and met expectations! Would recommend to anyone! ### 5/5 — Great service *2026-02-27, version 5.55* Thank you Alan for the clear explanations and support! ### 5/5 — Great aligners! *2025-12-24, version 5.55* Great aligners at a affordable cost! ### 5/5 — So far good *2025-10-07, version 5.55* The app is easy to use and helpful to get into contact quickly along with see where you are in progress towards a smile. ### 5/5 — Great *2025-09-22, version 5.55* Harry Smith was a great help, he took the time to explain everything and was patient, 10/10 would recommend ! ### 5/5 — My appointment *2025-08-04, version 5.5* Great service, very helpful ### 5/5 — Very good customer service *2025-08-04, version 5.5* Kevin Wilson was very helpful and super nice. Did the impression kit twice and he was much more knowledgeable than the last person who helped me ### 5/5 — Very good experience *2025-08-02, version 5.5* Doing the impressions was easier than I expected and I’m glad it is affordable as well. I had a good experience so far and I’m excited to see my new smile soon! ### 5/5 — Trevor instructor *2025-07-24, version 5.5* Great instructor. ### 5/5 — Impression *2025-07-24, version 5.5* Awesome experience with Kevin very easy steps to follow. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*