# Alignment Health Plan — user reviews > 25 indexed App Store user reviews of Alignment Health Plan by Alignment Healthcare, rated 2.80/5 from 66 ratings. - Source: https://appshunter.io/ios/app/alignment-health-plan/id1447430927/reviews - App overview in markdown: https://appshunter.io/ios/app/alignment-health-plan/id1447430927.md - Rating breakdown: 5★ 23 · 4★ 3 · 3★ 6 · 2★ 9 · 1★ 25 ## Newest reviews (5 of 25) ### 1/5 — Crazy face recognition *2023-06-12* It goes super fast from one screen to another and will not allow me to log in with face recognition or password. Totally worthless **Developer response:** Update: A fix for FaceID has been released. Please download the updated version v2.0.5 and try again. Hello, sorry to hear you were not able to login using Face ID. We are working on this and planning to release a fix in the next few weeks. In the meantime, please disable Face ID for this app. We will let you know once this issue is resolved. For immediate assistance, call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. ### 1/5 — this app does not work *2023-01-19* This app does not work, it has a lot of glitches. You are better off using the alignment website or calling Alignment member services. Do not waste your time downloading this app. **Developer response:** Hi mixedmiso, sorry to hear you’re experiencing issues with the mobile app. We would like to speak to you about your experience and assist you with any issues you may be having but need some information from you (e.g. What are the issues you are coming across?, Are you getting an error message?, What device are you using?, etc.) Please call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. Thank you. ### 1/5 — Login problem, faceID does NOT work *2022-12-26* It kept looping on FaceID and not getting anywhere, please fix it ASAP, ASAP, ASAP, ASAP, I turn off my iPhone that fix it one time, iPad locked. it has been at least few weeks now. Where is your IT app group? If I can’t get in how do I use your mobile app??????????????????? Tired to see the problem persist. **Developer response:** Update: A fix for FaceID has been released. Please download the updated version v2.0.5 and try again. Hello, sorry to hear you’re experiencing issues with Face ID. To help with troubleshooting, we would like to get more details: - What version of iOS are you running? - What device are you using? In the meantime, we suggest you update to the latest iOS version (16.2) and/or disable Face ID for this app. You can also use your device’s Password (Autofill) feature, so you don’t have to manually enter your login credentials every time. If you need assistance, please call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. Thank you. ### 1/5 — It is not working right now. *2022-08-26* Please fix the problem a.s.a.p. ### 1/5 — Can’t Login *2020-02-03* The “Login” button on the iPad version does nothing, how am I supposed to login? ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t let you pay your premium *2026-04-04* This app doesn’t even have an option where to pay for your premium and their website is just as bad it’ll show up a sign data is invalid and it just stays stuck on that page. Both the app and online need to be fixed to pay your premiums. ### 1/5 — Cannot log in *2026-02-25* I’m new to this plan and I have been billed my first statement and I’m trying to create an account to pay it and it does not let me create an account I fill in all the info and on the final Step is just stuck there like no response ### 1/5 — Horrible *2026-01-07* I moved from a different state and had to sign up for a different medicare health plan they told me Alignment was great the best in this area well two months in a row. My plan has not been activated in December 2025. It didn’t get activated till almost the end of the month and I was assured that it was going to be activated for 2026 and again I’m on the phone every day not activated. Well it takes time for the system to update. Excuse me I should not have had to have this problem in the first place. ### 1/5 — No reconoce aveces al paciente *2025-04-27* Pongo el numero perfecto y no match con nada ### 1/5 — App not working *2025-03-08* Very bad app ### 1/5 — Paying bills *2025-01-04* They make it impossible to pay your bill on their app. Unless I’m missing something they sure make it impossible to pay. ### 1/5 — Not found *2024-11-12* I am not able to sign in as it says they do not have my info in their system?! Funny as they have paid my Rx and medical bills. I am entering my name and Id just as it is on my card and this app refuses to let me in also can’t use my access card even though there is a balance ### 1/5 — Pay bill *2023-09-13* Can’t pay bill with app, but I can logging in through search engine. What’s the purpose… **Developer response:** Hi PO'D2, sorry to hear you’re experiencing issues with paying your bill on the mobile app. We would like to speak to you about your experience and help you pay your premium using the mobile app, but we need more information. Please call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. Thank you. ### 1/5 — Just a white screen *2023-08-03* The app was cycling between face id and password. So i updated the app. Now it appears to log in but all i get after that is a white screen. Back to the website i guess. **Developer response:** Hello lorieg, sorry to hear you were experiencing the white screen upon logging in. We have since resolved this in our release of the new app v2.0.5. If you need assistance, please call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. Thank you. ### 1/5 — Face ID just flashs back and forth and never logs me in *2023-06-20* Super frustrating! **Developer response:** Update: A fix for FaceID has been released. Please download the updated version v2.0.5 and try again. Hello Lisa, sorry to hear you were not able to login. The issue you are experiencing is related to Face ID. We are working on getting this resolved and planning to release a fix in the next few weeks. In the meantime, please disable Face ID for this app. We will let you know once this issue is resolved. For immediate assistance, call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. ## Most praised reviews (10 highest-rated) ### 5/5 — I love Alignment Health Plan App *2025-08-19* The Alignment App is super cool and I love its features too. I love the health plan and I’m completely coming back to the plan in September ### 5/5 — Best Health Plan Ever!!! *2023-12-29* New member here! This app is so user friendly theres everything i needed on the app and I was able to pay my bill on time. So far, I don't see any problems using the app. Thank you Alignment Health Plan! ### 5/5 — The best health plan *2022-02-09* Love the new app. So easy to use. I can find everything I need at one place. Best health plan app ever! ### 3/5 — Members APP *2024-03-30* So much lacking and would take too long to list. A good example is plan documents personalized by your log in, they should be all available, not just a select few. ### 3/5 — Worthless (see update-my fault) *2023-01-12* I’m a new member of the Alignment Healthcare system. When I got my new member ID I downloaded and signed into this app using new membership info. No immediate problems back then. This month login problems started surfacing. App consistently saying “login failed” when using (not)correct iCloud stored membership passwords, which will work with the online web portal. Still no joy after deleting app and resetting password. It worked well initially… and it’s worthless now. (Update: I found the problem and have updated to 3 stars. When setting up the new Alignment account online (with laptop) iCloud keyword stored a temporary password to get through the process. The AHC app was auto-populating the wrong password. Works well now. ) **Developer response:** Hi Y_Squared, Thank you for taking the time to update your review and share additional details. We are glad you are able to login now. As you noted in your update, autofill for passwords functionality is managed in your device settings. If you reset/update your app password, it must also be updated in your saved passwords. In the future, for immediate assistance, you can call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. ### 3/5 — Face ID *2022-12-25* It keeps skipping like a broken record, so I have to enter my password I’ve had to do this a few times and I’m tired of it. Are you ever going to have a fix on this bug, I would appreciate it please… **Developer response:** Update: A fix for FaceID has been released. Please download the updated version v2.0.5 and try again. Hello Emcee342, sorry to hear you’re experiencing issues with Face ID. To help with troubleshooting, we would like to get more details: - What version of iOS are you running? - What device are you using? In the meantime, we suggest you update to the latest iOS version (16.2) and/or disable Face ID for this app. You can also use your device’s Password (Autofill) feature, so you don’t have to manually enter your login credentials every time. If you need assistance, please call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. Thank you. ### 2/5 — Doesn’t Work on iPad Pro 11 inch. *2026-07-30* App opens oversized and is unusable on the 2 iPad Pro’s I’ve had while with Alignment. I’ve reported it numerous times and they have done nothing to fix it. Clunky on iPhone but get done what it needs to. ### 2/5 — Useless app *2026-04-24* Broken links. Pages won’t load. ### 2/5 — Trash app *2025-01-04* Poor ### 2/5 — Not loading *2022-07-01* It doesn’t work. Have deleted it several times. Re installed. Still doesn’t work. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*