# AlipayHK — user reviews > 82 indexed App Store user reviews of AlipayHK by Alipay Payment Services (HK) Limited, rated 2.80/5 from 112 ratings. - Source: https://appshunter.io/ios/app/alipayhk/id1210638245/reviews - App overview in markdown: https://appshunter.io/ios/app/alipayhk/id1210638245.md - Rating breakdown: 5★ 32 · 4★ 12 · 3★ 13 · 2★ 7 · 1★ 48 ## Newest reviews (19 of 82) ### 3/5 — - *2026-04-28* 之前很长一段时间只能繁体 而且明明身份认证有内地证件选项 却提示不行 今天再用 加入了 简体和英文 但是简体的适配度并不是百分百 有些地方仍然是繁体 英文的适配度倒是百分百 麻烦了 还有至今仍不能内地证件认证 然后就是好想没有深色模式 深色我看几年前就有人吐槽没改 确实还有我也不懂 为什么香港的单独一个版本 大陆和国外都用同一个版本的app依据账户区分 但唯独香港用app区分 ### 2/5 — 不要用，大陆手机号 *2025-08-05* 虽然说他这里是可以用大陆手机号注册，但是注册一到两天之后直接封号，你找客服客服都不理你，你只能用香港手机号注册，大陆手机号基本都会被封 ### 3/5 — Not for Foreigner *2025-06-19* Unfortunately passport holder cannot verify ID. Only available for people with HK ID. I have a bank account in HK and cannot access th Ed fund from this app. Frustrating! ### 1/5 — Useless for foreigners *2025-06-10* 8yo reviews still relevant, the app is still useless if you are not a chinese resident. Real pity since Alipay is so widely used in Hong Kong. ### 1/5 — Can’t even register *2025-05-24* Can’t even get past the first part which is registering for an account. Also, forcing you to only use phone number to register is bad. ### 2/5 — 騙財垃圾軟件 *2025-03-16* 突然不能登入，成功重置密碼後，竟然說沒有你的帳號。 重新註冊資料後，帳戶結餘全部消失變零。 熱線職員浪費半小時來核實你的身份，最後還要你上載自己的身分證。 但app本身便是垃圾- 根本不能上載任何文件或相片。 結論是千萬不要用 香港版支付寶。完！ ### 1/5 — rubish app *2025-02-28* Cannot find the customer service . ### 2/5 — 手機號碼地區限制 *2025-01-29* 回到香港只有外國手機號用不了alipay，很麻煩。 ### 1/5 — Terrible design, needs improvement *2025-01-07* You should allow transactions to occur on the attached cards, without adding balance. You should also allow American Express, as WeChat pay does and therefore is more internationally accepting. Amex is a world premium travel card, without this support your product is not good enough. Also your sms verification for cards doesn’t work often resetting and not taking the code causing lockouts. It’s not good enough. Alipay HK and Alipay is a fragmented system, needs to be improved for full international usage ### 1/5 — Terrible design, needs improvement *2024-12-07* You should allow transactions to occur on the attached cards, without adding balance. You should also allow American Express, as WeChat pay does and therefore is more internationally accepting. Amex is a world premium travel card, without this support your product is not good enough. ### 1/5 — 証件試過N次都唔得 *2024-10-06, version 7.0.5* 為何微信可以？ ### 1/5 — 無法識別身份證 *2024-08-09* 唔識寫攝像頭驅動程式？你都唔對焦，就講「證件不清晰」，iPhone 14都咁耐嘅機型了都唔適配好？ ### 1/5 — Entirely useless app *2024-07-26* Tried to install this useless piece of computer code when visiting HKG and no one accepts Western credit cards or mainland Alipay. However, app only useable with a Hong Kong mobile number so complete waste for the rest of the world. Wasted 200 MB roaming data for nothing. ### 1/5 — 信用卡绑定以后无法充值 *2024-03-10* 一直显示存在风险 ### 1/5 — 垃圾 *2023-11-15* 難用，優惠券用不了，過期也不提醒，福利越來越少，垃圾 ### 1/5 — Could not pay *2023-08-28* No response after I hit 確定 when paying. Spent 20 minutes trying workarounds and it still doesn’t work. ### 4/5 — 望改善付费方式 *2023-08-16* 在香港旅游，因手机突然没电需要共享充电宝应急。需要下载支付宝香港版付费，全部按流程做完发现只适用于拥有香港手机号的用户…白忙一场😂 ### 1/5 — Plz fix the apps *2023-08-09* After enter numerous time of the correct payment verification code, the “network error failure” message always up. . It is frustrating . ### 1/5 — Unable to login *2023-07-31* Since update in June, unable to login after entering payment verification code. Always display network busy message. Should not force login tie to Taobao. ## Most critical reviews (10 lowest-rated) ### 1/5 — 连接失败 系统繁忙 *2026-05-13* 绑不上卡就算了，咋我的fps预设收款还是你，886 ### 1/5 — 唔知做緊乜 *2026-03-07* 我直頭唔知道架車係邊度同幾時黎 ### 1/5 — Not sending SMS verification code *2026-03-01, version 7.4.7* Not sending SMS verification code . ### 1/5 — 垃圾 *2025-11-28* 明明有幾個登入方法，最後點都要手機認證，手提電話已改，就冇其他方法可以再登入，垃圾！ ### 1/5 — 想捐款，结果总是跳转网页无法付款 *2025-11-28* 想捐款，结果总是跳转网页付款。总之很垃圾，体验太差。 ### 1/5 — Foreigner cannot use *2025-11-06* Cannot use as a foreigner. Have a mainland number, which is accepted. Have a HK bank account. Cannot be verified with passport. Need HK ID or PRC ID. Nonsense. Mainland Alipay works, but not ApHK ### 1/5 — Poor design *2025-10-05* Link to credit card is extremely troublesome. ### 1/5 — App Icon is incompatible with dark mode *2025-09-12* Same as title. ### 1/5 — Broken app *2025-07-16, version 7.2.9* Despite working in IT I was not able to successfully login after creating my account (which was painful enough). What is the point in this app… ### 1/5 — Lousy AI Ban *2025-06-17* I attempted to open an account a week ago using my phone number. I haven’t even made a purchase, nor added balance. Upon trying to log in, my account is immediately frozen, and after ten days of me calling customer service and them calling me saying they’ll resolve the issue, they inform me that their AI security system has flagged me as a high risk threat, which cannot be overridden. So, to no fault of my own I am suddenly barred from one of the most common payment methods in HK. Great… ## Most praised reviews (10 highest-rated) ### 5/5 — 为了捐款特意安装的 *2025-12-02* 国内可以点淘宝登陆 ### 5/5 — 方便 *2021-07-13* 用手机号登陆挺方便的 ### 5/5 — 点点建议 *2019-09-23* 软件好用，清晰明了简洁。 不过简洁是真的简洁…若果能加入类似内地支付宝的余额宝功能，存钱会有收益，以此作卖点的话，相信能吸引更多用户加入。 同时希望加入储蓄卡和支付宝账户双向转账，如果仅能使用信用卡的话会剥削一些没有信用卡的人士(例如大专生)的使用自由度。如果加入并且支持所有银行(连创兴这类小众银行都支持)就更好了 ### 5/5 — 为什么一定要用香港电话号码 *2019-04-17* 希望改进一下 ### 5/5 — 超棒呀 *2019-02-21* 没有太多限制，不过希望可以更加普及，很赞 ### 5/5 — 国人表示希望能用中国的电话号码注册登陆 *2018-12-27* 啊啊啊看到香港版的支付宝 超级想用 国内的消息太多了 希望开发商大大能给机会想用香港版的支付宝 ### 5/5 — 不安装也能评论么 *2018-08-21* 我就是单纯的测试一下可不可以评论 ### 5/5 — Good *2018-04-10* Good app, easy to use ### 5/5 — Great app *2017-11-01* 使用便捷流畅，会一直支持！ ### 5/5 — 港人有福了 *2017-10-30* 香港人的支付宝 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*