# ALL Accor - Hotel booking — user reviews > 789 indexed App Store user reviews of ALL Accor by ACCOR, rated 4.70/5 from 20,500 ratings. - Source: https://appshunter.io/ios/app/all-accor-hotel-booking/id489472613/reviews - App overview in markdown: https://appshunter.io/ios/app/all-accor-hotel-booking/id489472613.md - Rating breakdown: 5★ 17,793 · 4★ 1,520 · 3★ 419 · 2★ 201 · 1★ 567 ## What do users think of ALL Accor? Overall sentiment: neutral **Pros** - 🚀 Straight-forward and easy-to-use app - 👍 Convenient and user-friendly - 👍 Great app and loyalty program - 👍 Excellent service and attention to detail - 👍 Clean and stylish interface **Cons** - 🐛 Buggy and unreliable performance - 🔍 Limited functionality compared to website - 🔍 Inconsistent app behavior and missing features - 🔍 Difficult to modify or cancel bookings - 🔍 Lack of integration with other systems **Commonly reported bugs** - Frequent crashes and technical issues - Incorrect or missing booking information - Login and account management problems - Compatibility issues with newer devices/OS - Pricing and availability discrepancies **Most requested features** - Ability to search and book under corporate rates - Option to add missing/upcoming reservations - Improved search and filtering capabilities - Integration with digital wallets - Better user account management ## Newest reviews (11 of 789) ### 5/5 — Love this app! *2026-08-16, version 13.93.2* Love being with Accor and being able to book my accomodation at any time using this app. So good! ### 5/5 — Great hotel options *2026-08-16, version 13.93.2* Great hotel options and always can find members priced ### 5/5 — Awesome app *2026-08-16, version 13.93.2* Very easy to use App A++++ ### 5/5 — Génial ! *2026-08-15, version 13.93.2* En un clin d’œil vous pouvez réserver un séjour partout dans le monde dans une chaîne d’hôtels magnifiques. ### 3/5 — Funciona mas poderia ser melhor *2026-08-13* O app funciona parcialmente. Por exemplo, tenho duas reservas para o mesmo hotel no mesmo período. Consigo ver as reservas pelo site, mas apenas uma aparece no app. ### 5/5 — Amazing *2026-08-08, version 13.92.1* Awesome app very helpful and amazing reward scheme. ### 5/5 — User friendly app *2026-08-08, version 13.92.1* I stay with IHG more often, but I much prefer the Accor app! ### 5/5 — 予約がとても簡単です *2026-08-07* いつも利用していますが、今回はスイートナイトアップグレードもアプリで予約できて、とても簡単でした。電話で問い合わせるより、かなり安く予約できたので、どんな予約方法にも対応しているアプリがとても便利だと思います。 ### 5/5 — app *2026-08-06, version 13.92.0* Very easy to view all available options in an area, and book ### 5/5 — Great App *2026-08-05, version 13.92.0* Functionality is so much better than the website! ### 5/5 — Best Membership *2026-08-04, version 13.92.0* Every frequent traveler should have this membership with many hotels to choose from. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible experience *2026-08-27, version 13.94.2* I wanted to book my girlfriend a room with early check in option that they offer on their website. However they don’t let you pay on their website you have to pay on site. I did however want to pay for my girlfriend’s trip so I called 7 times no answer. I emailed no answer. So I booked over a different website but they had no early check in option to book. My girlfriend’s trip drove all night 13 hours and arrived at the hotel at 7 am today. They told her early check in at 10 am for 80$ (I always checked online early check in is still bookable) at 10 they told her no she has to wait till 3 pm. I called 17!!! Times until someone answers the call. I told them I can book early check in right now on their own website. The lady told me yes you can always book it but we don’t guarantee and refund you. So we planned a trip she traveled 13 hours all night and now the day she needed to sleep she can’t get the room. Worst customer service and empty promises. Stay away! ### 1/5 — Deeply disappointed *2026-08-26, version 13.94.1* I recently decided to commit to Accor hotels as my main hotel of choice and took advantage of the latest promotion paying for an upgrade to Gold well what a bad decision right from in app upgrade creating another new unwanted account , customer support trying their best not to support account merge still 2 weeks later no better off and marketing adding another better promo days after committing, never again . All round shocks Accor ### 1/5 — Erro de data *2026-08-23, version 13.93.2* O app está com um erro que impede o seu uso. Escolho o período da estadia, mas quando vou concluir, a data de entrada e saída sempre aparecem um dia antes. Isso inutiliza o seu uso! ### 1/5 — Não consigo reservar *2026-08-21* Está dando erro de datas, com isso não estou conseguindo finalizar a minha reserva. Por favor, corrijam isso. ### 1/5 — Reservation changes original date in last step *2026-08-18* There is an error that changes the date of the reservation in 1 day in last step of reservation. I am not able to conclude the reservation in the app. ### 1/5 — Getting error *2026-08-17* I'm not able to complete my booking at the checkout. It gives me an error: "Complete your personal details." I checked several times. All my personal details are completed, and this is only for one booking. I tried for several bookings in several different regions and countries. It's giving me the same error. It's a bug which is just bothering me and not allowing me to book. It's frustrating me. **Developer response:** Hello, Thank you for bringing this issue to our attention. I invite you to contact us by email (at App.ALL@accor.com) and include your loyalty card number, screenshots, and the description of the problem encountered. We will be able to provide a more specific answer that I hope will be helpful. Best, Camille, o.b.o The ALL Accor App team ### 1/5 — Informações divergentes ao finalizar a reserva *2026-08-12* Tentei fazer uma reserva pelo app, mas, no resumo do pedido, as datas de check-in e check-out aparecem diferentes das informadas na pesquisa. Testei outras datas e o erro persiste. Por exemplo, ao pesquisar uma reserva de **30/10/2026 a 31/10/2026**, na etapa de finalização e pagamento aparecem as datas **29/10/2026 a 30/10/2026**. Optei por não concluir a reserva, pois, caso fosse efetivada com as datas incorretas, provavelmente seria um transtorno comprovar que o erro ocorreu no aplicativo. Uma experiência bastante frustrante e que gera insegurança para finalizar a reserva pelo app. ### 1/5 — Buggy and slow *2026-08-12, version 13.93.1* If you book a reservation, on the last page after you put the credit card the date shown is 1 day prior Slow Shows error ### 1/5 — Hotels are Great! App is Clunky and Disappointing *2026-08-10, version 13.92.1* I love Accor hotels and have been a loyal member for many years, but the ALL.com app is easily the weakest part of the Accor experience. It is clunky, inconsistent and frustrating to use, and important member benefits and information don’t always appear or function correctly. Unfortunately, this isn’t an isolated incident. I’ve experienced problems with the app repeatedly, including missing or incorrect member benefits and information. On our recent stay, the app again failed to provide our welcome drink vouchers, meaning the hotel had to manually resolve the issue. The hotel staff were excellent and very understanding, but it shouldn’t have been necessary. I’ve had bookings completed on the app that the properties have no record of and others that they could see but unilaterally the app had NOT confirmed the booking. For a premium loyalty programme, the app should make the experience easier, not create additional work for both guests and hotels. Accor has fantastic properties and people, but the app is letting the whole experience down. It needs a significant improvement. ### 1/5 — Dreadful *2026-07-24, version 13.91.1* I booked on the phone, reserved payment for 24 hours so I could book flights and then when I went to pay found that the assistant had booked two rooms for 4 people for 5 days instead of one room for 2 people for 10 days,. Spent 45 mins on the phone next day thought it was fixed only to find when paying there was still two rooms booked. I had to let the bookings expire so they were cancelled and started again leaving me panicking that I would have flights but no hotel. Further complicated by the fact that the Ibis hotel would not accept bookings of 10 days and insisted they were booked in two blocks. Never never never again will I use this company ## Most praised reviews (10 highest-rated) ### 5/5 — Hotel Booking App.. Awesome *2026-09-07, version 13.94.2* I’ve used the hotel booking app and find it easy to use, efficient and reliable. Excited to book an weekend getaway for my husband and I ### 5/5 — All Accord *2026-08-31, version 13.94.2* Très utile comme application ### 5/5 — Can’t see my history *2026-08-30, version 13.94.2* I use the app on my iPhone all the time but now I can’t see my history. I need to check if I got all the points from my last stay as there were extra charges from the restaurant. ### 5/5 — Melbourne Cup *2026-08-30, version 13.94.2* Have stayed at Como for a couple of years now for the Cup. Easy train access on the day and great Restaurants to choose from. ### 5/5 — All Accor On Line Booking *2026-08-29, version 13.94.2* We have been planning another holiday from Australia to Singapore. I have been an Accor member for over twenty years I take advantage of the Accor On Line process as a management tool to assess various hotel options and develop a spreadsheet to compare prices. This made my decision making so much easier. Then it was simple to make my selection and pay - all done. Thanks Accor. ### 5/5 — Hotel Booking at Guangzhou *2026-08-28, version 13.94.2* Easy to make booking ### 5/5 — Fantastic app, so easy to book! *2026-08-26, version 13.94.1* All.com is reliable and improves every month ### 5/5 — Prático e com ótimas ofertas *2026-08-24* Excelente ### 5/5 — Facilidade *2026-08-23* Excelente ### 5/5 — Simple and hassle free *2026-08-17, version 13.93.2* The All.com booking app has to be the simplest and quickest hotel app I have used. So guest friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*