# All at Home — user reviews > 100 indexed App Store user reviews of All at Home by Irvine Company, rated 4.80/5 from 12,273 ratings. - Source: https://appshunter.io/ios/app/all-at-home/id1076017699/reviews - App overview in markdown: https://appshunter.io/ios/app/all-at-home/id1076017699.md - Rating breakdown: 5★ 10,517 · 4★ 1,232 · 3★ 276 · 2★ 65 · 1★ 183 ## What do users think of All at Home? Overall sentiment: neutral **Pros** - 👍 Exceptional customer service - 🚀 Prompt maintenance response - 💡 Convenient app features - 🌟 Great community and amenities **Cons** - 🐛 Buggy and unreliable app - 🔒 Poor security and login issues - 🤖 Lack of app functionality - 🔄 Frequent app crashes and bugs **Commonly reported bugs** - Notifications not clearing - Maintenance requests not working - Lease documents not loading - Frequent app crashes and freezes **Most requested features** - Gate access integration - Improved maintenance request system - Pest control request option - Streamlined login and security ## Newest reviews (16 of 100) ### 1/5 — Issues with iPhone 16 pro max *2025-01-13, version 5.5.2* App is not working for iPhone 16 Pro Max ### 2/5 — App is ok *2025-01-12, version 5.5.2* I always have problems with this app… doesn’t load and if it doesn’t it’s laggy ### 1/5 — iPhone 15 pro max *2025-01-08, version 5.5.2* Doesn’t work on iPhone 15 pro max ### 1/5 — Outdated file size limit on photo uploads *2024-12-31, version 5.5.2* Hi, the 2MB photo upload limit for service requests in this app means any photo taken with a modern phone can’t be used without editing the photo which is super annoying. Please allow any file size selection and then shrink the photo on-device pre-upload instead. ### 1/5 — installed and reinstalled 6 times *2024-12-18, version 5.5.2* I have no clue what went wrong there’s nothing showing up on the app when i open it, only that cover image, no matter how many times i reinstalled. i have iphone 14pro and have no problem open other apps from ivc. ### 1/5 — Never works *2024-11-27, version 5.5.0* The app is broken again. Any time a new iOS is released or updated, the app stops working. If you’re gonna force residents to use the app, keep it up to date with bug fixes!! So useless ### 1/5 — App doesn’t work anymore *2024-10-19, version 5.4.6* The app used to work but it stopped. Many blank screens, especially bad since I can’t reserve tennis courts or any other amenities now. I tried deleting and redownloading and now it won’t even log me in. ### 1/5 — Keyless entry stopped working *2024-08-18, version 5.4.4* PLEASE FIX ### 1/5 — iPad Maint. Request area BROKEN *2024-07-14, version 5.4.2* Tried submitting a community area request, the app DEMANDED I put in a photo. I don’t have one. It would NOT let me submit without one. It is ALMOST IMPOSSIBLE to bring up the keyboard for the comment area. I tried the app on the iPad in the large mode and small mode. I’ve tried both the Apple pencil and my finger. I’m on an iPad Pro 11” with iPadOS 17.5.1. ### 1/5 — Absolutely Useless *2024-02-29, version 5.3.10* I’m not sure if they’ve just dropped the ball with my specific property, but the app is completely unusable for me. It shows me the hours of community amenities and the “news and updates” section, but I’m completely unable to click on the “my home,” “services” “community,” and “profile” buttons- aka the things you actually want to have access to if you’re submitting service requests or trying to pay rent. The navigation tab also pulls up a blank blue screen with no options. What a waste of phone space. ### 1/5 — Useless App and No real support *2024-02-19, version 5.3.10* I just moved in here at the beginning of the month and I am still unable to login to my mobile app. I have sent in multiple help requests and the same guy who responds doesn’t do anything except ask for a screen shot. To make matters worse, I can’t even login through their website. How am I supposed to pay rent or send maintenance requests in the future? This is really embarrassing for something like this to happen with a big company like the Irvine Company. ### 1/5 — App update *2024-02-09, version 5.3.10* The app update required just made the app unusable with no information showing up. Looks like it’s constantly trying to connect and never does ### 1/5 — App Crashes *2023-12-25, version 5.3.6* Can never get the app to work unless I uninstall and reinstall the app. Then when I need to use it again I have uninstall and reinstall. I’m guessing it is trying to access some cached data that it no longer has access to ### 1/5 — Broken update *2023-11-03, version 5.3.0* New update UI is completely broken on iOS 16.7, graphics do not display so it is not possible to use any features such as paying rent. ### 1/5 — Crashes *2023-08-12, version 5.0.10* My app just keeps crashing. Can’t even open this. Unusable. ### 1/5 — Hardest way possible to log in *2023-08-06, version 5.0.10* Whoever designed authentication for this app should change jobs immediately. Never touch app development again. It’s horrendous and I wanna pull my hair out whenever I’m forced to interact with this stupid app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless AI feature forced on users *2026-07-26, version 5.7.0* I dont appreciate that AI is being forced on me when submitting a maintenance request, especially when it’s creating more work for me and inefficient. Instead of simply scrolling to select my request, I am being made to type everything out so AI can (incorrectly) select for me. This feature is just so baffling,. It creates an extra inconvenient step and you can’t even skip this to just quickly and correctly do it yourself. ### 1/5 — What’s with the authentication system? *2026-06-26, version 5.6.6* Absolute GARBAGE 2-step authentication system. It’s easier to login into government websites than this junk. I’m just trying to pay my rent, not buy crypto. Figure it out Irvine company. ### 1/5 — This app is not accessibility friendly. *2026-06-02, version 5.6.6* This app is not compatible with iOS’s voiceover. If you are vision, impaired and use voiceover, you will not be able to navigate through the menus within this app. ### 1/5 — App closes without warning *2026-05-09, version 5.6.6* I am using an iPhone 13. Anytime I try to use this app for example trying to do a maintenance request, the app freezes and closes. I deleted the app and reinstalled to no avail. ### 1/5 — App crashing *2025-06-17, version 5.5.8* I was asked to complete my lease by downloading app for my unit. App just crashing every time. ### 1/5 — ???? *2025-06-05, version 5.5.8* There was a change recently that forces you to pay the full rent amount. There’s an “other” option for putting in a custom amount, but it doesn’t work if it’s less than the full rent amount? For people sharing an apartment, it makes it more difficult to pay. What’s the point of “other” option then? Why make it harder to pay rent? ### 1/5 — Doesn’t work *2025-05-27, version 5.5.8* It quite simply does not work ### 1/5 — Feels barebones as heck *2025-04-10, version 5.5.6* Not much utilities beside key access and some basic notices. Wish I could see cafe menu etc and that parking pass per vehicle could be saved for easy reprint each month ### 1/5 — Mediocre *2025-02-09, version 5.5.4* Rent payments through the app don’t easily break down your monthly charges. They just need expect you to pay blindly and hopefully get more money from you than they’re worth. The phone number for after hours patrol just routes to the IVCAC main number, so clearly they never test the details they’re putting into the app. Not a big help! Irvine Co doesn’t provide a way to report: bug/pests in unit or noise disturbance from neighbors. ### 1/5 — Tiny Text *2025-01-23, version 5.5.4* Why is the text so small for code for locker number. I can't read them 🙁 ## Most praised reviews (10 highest-rated) ### 5/5 — Omar *2025-01-07, version 5.5.2* The villas of Renaissance ### 5/5 — Kristen @ Gateway apartments *2024-07-11, version 5.4.2* I have been living at Gateway Apartments for a few years now, and I am continually impressed by the exceptional service provided by Kristen. Anytime there is an issue with anything in my apartment or the surrounding area, Kristen always gives her hundred percent to resolve it quickly and efficiently. Her dedication and commitment to ensuring residents' satisfaction is truly commendable. Kristen is not just a valuable team member; she is a jewel. Her professionalism, knowledge, and respectful demeanor make living here a wonderful experience. Thank you, Kristen, for all that you do! ### 5/5 — App Keeps Crashing *2024-02-07, version 5.3.10* The app keep crashing and closing right before opening can you please send and update with a fix ? Thank you. ### 5/5 — Isela Amaro- super fast maintenance *2023-11-04, version 5.3.0* Me and my family live in Promnade and we had an issue with our refrigerator. I requested a repair at 4:50pm and Isela arrived at 5:00 PM. The refrigerator is replaced and back to work at 6:10pm. Isela helped us to replace and is so friendly. We are so satisfied by what Isela offered. Kudos Isela people like you are keeping us to love our community. Thank you! ### 5/5 — Maintenance *2023-03-02, version 4.6.0* Exelent service ### 5/5 — The Best Place To Live *2022-11-06, version 4.5.3* 😊Love living here! Leasing office is always so helpful. Amber and Bev are truly wonderful, they both make you feel comfortable with any questions you may have and always happy to help! Maintenance crew is really great too! Always friendly and they get the job done the first time! And the clean up crew as well work hard to keep our grounds so beautiful! ### 5/5 — Irvine company app works perfect *2022-10-16, version 4.5.3* This app received some serious upgrades. It’s really convenient. Thank you ### 5/5 — Kitchen fright not working right *2022-10-10, version 4.5.3* Thank you so much him coming out to help me. 1076 Hayes ice maker did work right. He fixed and even checked on me see if everything ok. He is a wonderful worker. I’m not doing very good he said just call we will be there. 1076 Hayes Kathy Zummo ### 5/5 — Great *2022-09-29* Management is okay when it comes to dealing with leaks that occur in the level A of parking garages I’ve noticed it takes time (which is annoying when it comes to paying out of pocket and saying to wait for your reimbursement when a leak caused damage to your paint and vehicle). Otherwise, apartment complex itself is great to live in. Residents here mind their business and it’s so peaceful to walk in. ### 5/5 — Works well *2022-07-28, version 4.5.1* Handy app. Works well for all the needs related y To our unit. Maintenance requests are easy to submit. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*