# All Indonesia — user reviews > 66 indexed App Store user reviews of All Indonesia by Direktorat Jenderal Imigrasi, rated 1.10/5 from 34 ratings. - Source: https://appshunter.io/ios/app/all-indonesia/id6749558272/reviews - App overview in markdown: https://appshunter.io/ios/app/all-indonesia/id6749558272.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 32 ## What do users think of All Indonesia? Overall sentiment: negative **Pros** - 👍 Easy process **Cons** - 🐛 App crashes - 🐛 Doesn't work on iPhones - 🐛 Buggy app - 🐛 Slow processing time - 🐛 Blank screen after entering details - 🐛 Information keeps changing **Commonly reported bugs** - App crashes when entering visa details - No QR code displayed and download button doesn't work - Scan function, dropdown, and gender selection don't work - App gets stuck in the middle of the process - Incorrect information auto-populated for other travelers **Most requested features** - Improve app stability and reliability - Ensure compatibility across devices and OS versions ## Newest reviews (18 of 66) ### 1/5 — 落ちる *2026-06-06* VISA番号入れるとアプリが落ちます。正規アプリじゃない？！ ### 1/5 — Paling jelek👎🏻🤮terrible *2026-06-03* Anda sendiri bisa melihat betapa rendahnya perhatian pengembang aplikasi ini terhadap kenyamanan pengguna. Ketika aplikasi ini dipenuhi ulasan negatif berbintang satu, pengembang terlihat tidak menanggapi ulasan tersebut. Lebih buruk lagi, hal ini memberi kesan bahwa masukan pengguna bahkan tidak benar-benar dibaca, tetapi terus diabaikan. — This app is impossible to use properly. It feels like it was released without adequate real testing, and even after several updates, the same serious bugs remain unfixed. The app is still inconvenient, unstable, and poorly tested. For a traveler who is outside Indonesia and preparing for a trip, this app should allow creating a full profile in advance, saving commonly used personal information, and reusing it later in a few clicks. There should be a separate button or a separate screen that opens a profile section where users can enter all frequently used data, save it, and edit it later if a passport, document, or any personal details change. Normal travel apps allow users to save frequent traveler or general traveler information for exactly this reason. This app does not provide that basic convenience. Instead, you are forced to struggle with the app while standing in a long line before immigration or customs. After finally entering all the required data and receiving the arrival card as a QR code, saving the profile is still impossible. The “Save Profile Data” button does not save the profile, so the “Use Saved Profile” option becomes useless as well. You cannot create a separate saved profile in advance, and you cannot save it even after completing the arrival card. An app that should help travelers avoid queues and complete the process quickly does the opposite: it makes everything slower, more stressful, and more confusing. Very often, users cannot even log in while they are outside Indonesia. In my experience, the app often fails to work from foreign IP addresses, which makes no sense for a service that should help foreign visitors prepare before arriving in Indonesia. When trying to add a flight or submit an arrival card as a foreign visitor, the app constantly produces errors. Fields such as citizenship, nationality, and other personal information often reset, fail to save, or are not accepted correctly. The foreign visitor arrival card screen has many fields, and too many of them are buggy, unreliable, and frustrating to use. Several interface languages were added, and that could have been a positive step, but the implementation is poorly tested. Texts overlap, labels do not fit properly, and some screens look as if they were processed by an automated tool or AI and then released without proper human review. Whether it was done by AI or by a person is not the main point: the result contains too many obvious errors, and the testing stage appears to have been missing. I have reported these problems many times to immigration support and technical support, but the same issues have still not been fixed. This is extremely frustrating, especially for a service that travelers are expected to use. If a country wants tourism and its travel business to grow, it should create convenient conditions for tourists. Judging by this app, the opposite is happening: instead of helping visitors, it creates extra problems, stress, delays, and confusion at the worst possible moment. This app urgently needs proper testing, real bug fixing, a working profile system with a separate profile screen, editable saved traveler data, reliable access from other countries, and properly reviewed multilingual interface support. Until then, I cannot recommend it. In its current state, this app is not usable. They still have not made a proper iPad version with landscape orientation, even though, in my opinion, most users would prefer to complete this kind of form in advance on a larger screen, either on a MacBook or on an iPad in landscape mode. ### 1/5 — 詐欺 *2026-05-31* 詐欺サイト ### 1/5 — Hopeless App *2026-05-30* The App crashes every time I enter visa number and move to next page. Waste of time, use the web. ### 1/5 — Doesn’t work *2026-05-29* Doesn’t work keeps crashing ### 1/5 — Crash *2026-05-25* App crashes when submitting and all data is lost. ### 1/5 — Doesn’t work *2026-03-23* Useless ### 1/5 — Visa on arrival *2026-03-18* It’s annoying that you can only do the visa 3 days out from arrival on the app - when technically it can be done 90 days prior to travel ### 1/5 — 落ちるアプリ *2026-02-21* ゴミアプリ ### 1/5 — So bad *2026-02-21* Don't go to Indonesia ### 1/5 — Don’t bother *2026-02-12* App crashes every time you try to submit a declaration. Appears a lot of people are having this issue. Just use the website instead ### 1/5 — Just doesn’t work *2026-02-12* App crashes after second page. Just cannot enter a new arrival card. Nothing unusual about my arrival. Ok ok so I go to the website and do it there. It works. So then I go back into the app to retrieve the one I just did on the web, so it is easily accessible when I walk through customs. Nope, stupid app can’t retrieve it if it wasn’t created in the app. I wonder why they even bothered making the app. It needed to do one thing and it can’t do it. ### 1/5 — Tried 10 times today *2026-02-04, version 1.1.0* Fill everything in and then press NEXT. Goes right back to the phone screen EACH time :/ ### 1/5 — 0 stars *2026-02-01* The App is just as bad as the website , get the QR code then try to apply for eVOA click on the link just refreshes page back to QR code page ( on desktop) try using App on ipad click apply for Visa on Arrival then states URL not found ### 1/5 — Too many bugs *2026-01-25, version 1.1.0* Literally crashes every time I use it. Useless app lol ### 1/5 — Embarrassing *2026-01-06* This app crashes a lot. Can’t pass verification process. Doesn’t scan passport correctly. Letters become numbers and numbers become letters. Worse, the application fails many times. ### 1/5 — Unusable *2026-01-04* This app always crash. It’s impossible to do a registration. Wasted time. ### 1/5 — Funktioniert nicht. *2025-12-20* Stürzt ab. Nutzt bitte Chatgpt, um die App zu überarbeiten. Merci. ## Most critical reviews (10 lowest-rated) ### 1/5 — App bug : fermeture automatique ! *2026-07-31* l'application ferme toute seule quand on entre le numéro du Visa b1 !!! Impossible de le saisir !!! ### 1/5 — Pain in the butt *2026-07-23* This app is super glitchy. Drop down menu to select Nationality will not load. The Scan feature didn't work and led to a 404 Forbidden page. Deleted and redownloaded and still doesn't work. Same problems on website. I may have to pay for a third party to apply for me. ### 1/5 — 어쩌라는건지 *2026-07-21* 앱이 튕겨서 꺼져버리는데 뭘 어떻게 입력하고 입국하라는겁니까 ### 1/5 — ゴミ *2026-07-21* 疲れるからやめとけ ### 1/5 — Bugs *2026-07-18* Auto closing ### 1/5 — App doesn’t work *2026-07-13* App clearly doesn’t work as confirmed by the 1 star rating. This must have been developed by and intern. ### 1/5 — Funktioniert *2026-07-12* App funktioniert nicht, stürzt ab oder fährt mit dem Prozedere nicht fort. ### 1/5 — Schlecht *2026-07-09* Indonesische Qualität. Stürzt immer ab ### 1/5 — 0 stars *2026-06-10, version 1.2.2* The App is just as bad as the website , get the QR code then try to apply for eVOA click on the link just refreshes page back to QR code page ( on desktop) try using App on ipad click apply for Visa on Arrival then states URL not found, also when you get QR code and then apply for eVOA , just takes you to a blank page TERRIBLE App , waste more time on this App on iphone /ipad/ desktop , sometimes up to 3 hours , would be just quicker to get visa on arrival, one of the worse Apps i have ever used ! ### 1/5 — 자꾸 꺼져요 *2026-06-07* It is easy to shut down. ## Most praised reviews (6 highest-rated) ### 5/5 — Satisfied *2026-06-19* Easy to use on the latest updated version. Just get your details ready. ### 4/5 — Good App *2026-05-26* App worked first time. seemed easy to navigate the Visa on Arrival. Got our visas within minutes via email. ### 4/5 — Easy process *2025-10-06* I downloaded this app and completed the steps 3 days before flight (as recommended) It started off a bit problematic trying to do more than 1 traveller so I just completed it for myself, downloaded and screenshot the documents, then opened it fresh to complete for myself partner. It was then a simple and seamless process. ### 3/5 — Changed DOB and passport date *2025-08-29* After submitting it changed the DOB and passport date back by one day. Tried again thinking I had done something wrong and it did it again! ### 3/5 — Information keep changing *2025-08-26* 1. Tried to use the MRZ scan for 2 travelers but it kept capturing wrong passport info. When i edited it manually, the info of the other passenger also changed copy paste the first passenger so it made a duplication. Suggestion: if this app can’t capture multiple travelers just dont make the option 2. I’ve rechecked the info before submission and all seems correct. However after submitted, some dates are changed in the confirmation 🙃 3. Filled in the declaration for one person, somehow it captured for both travelers and cannot be modified. ### 2/5 — Buggy app *2025-09-04, version 1.0.1* Buggy app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*