# Allegro Cadence Bank Mobile — user reviews > 50 indexed App Store user reviews of Allegro Cadence Bank Mobile by Cadence Bank, rated 3.10/5 from 125 ratings. - Source: https://appshunter.io/ios/app/allegro-cadence-bank-mobile/id690254815/reviews - App overview in markdown: https://appshunter.io/ios/app/allegro-cadence-bank-mobile/id690254815.md - Rating breakdown: 5★ 55 · 4★ 6 · 3★ 6 · 2★ 13 · 1★ 45 ## Newest reviews (11 of 50) ### 2/5 — Apps Security? *2022-06-20, version 6.1.1* Is this app sharing information with Google Firebase collecting data information? I would hope not ! If so, should be a opt out button. ### 2/5 — App not working after update *2021-04-21, version 6.0.0* This app stopped working after updating to a newer version few days ago. The old version is way much better and less complicated. The developers of this app should rectify the issue to work properly. **Developer response:** Hello Chiyaya, We are sorry you’re having a problem with our mobile app. We’d like to do our best to make it right and your insights help us improve our services and tools. Please give us a call at 1-800-636-7622 to speak with one of our customer service representatives. Thanks, HJT ### 1/5 — Junk and inept *2021-03-08, version 5.56.0* Put hold on my check for no valid reason, closed account for no valid reason, and now will not let me send money out via zelle after the hold on the check came off. Horrible and the slop of the banking industry. ### 1/5 — Poor product *2020-11-13, version 5.56.0* The app description shows remote deposit. However, with business accounts, you have to go through a whole process that no one in customer service seems to know. Bye bye... ### 1/5 — Worst online banking! *2020-10-24, version 5.56.0* Nothing works! Horrible! ### 1/5 — Worst Banking App Ever *2020-09-22, version 5.56.0* Several times I’ve had to Delete the App and then Download it again just so I could use it. I’ve been with Cadence as far back as to when I worked with The Bank. I’m now considering closing my account and moving it to another bank just because I need to do mobile banking since there aren’t that many branches. This is very frustrating!!! **Developer response:** Hi there, I’m terribly sorry to hear you’re experiencing issues. We’d like to do our best to make this right. Can you please send your name and phone number to social@cadencebank.com so we can have someone get in touch with you directly to help you resolve the problem? For your safety, please do not share any personal account information via email. Thanks, LZ ### 1/5 — Mobile check deposit problems *2020-08-09, version 5.56.0* Have uninstalled, re-installed and called customer service 3 times. No one can seem to fix the problem. I need to find another bank. ### 1/5 — Just like the bank, this app is horrible. *2020-04-24, version 5.55.10* Ever since my prior bank (State Bank) was bought out by Cadence Bank, I continue to be disappointed with every detail. I downloaded this app specifically due to their home website crashing constantly, as a hope for a better option. That turned out to be wishful thinking. EXTREMELY slow load times between pages. - Minutes between page loads, after finally jumping through every hoop, app automatically logged me out to start all over again. Unintuitive UI interface and customer experience. As with every other facet of this bank specific to customer service and experience, this app’s performance lags well behind all other banks. Sadly, it probably won’t be fixed anytime soon and if it finally does, I doubt I’ll still be a customer. Extremely disappointing. **Developer response:** Hi there, We are terribly sorry to hear you’re having difficulty with the Cadence Bank app and apologize for any inconvenience it’s causing you. Can you please send your name and phone number to social@cadencebank.com so we can have someone get in touch with you directly? We’d like to do our best to make this right. For your safety, please do not share any personal account information via email. Thanks, LZ ### 2/5 — Terrible *2020-03-19, version 5.55.10* Y’all need to work on the pay bill as I cannot get it to work . It’s stuck at “placeholder text “ ### 2/5 — No mobile check deposit. *2020-01-02, version 5.55.10* The app has been fine for me but it’s pretty surprising that it doesn’t have mobile check deposit. My old credit union with three locations in the boonies had an app that allowed mobile deposit. **Developer response:** Hi there, We apologize for any issues you experienced. We offer mobile check deposit through the Cadence Bank Mobile app. It can be accessed from the main menu under the Deposits option in the first row. If you have any further questions, don’t hesitate to reach out to our Customer Service team at 800-636-7622 or your local branch, as either of them will be happy to assist you. Thanks, LZ ### 1/5 — Way Behind *2019-11-04, version 5.10.50* Given where most banks are with their applications and broad functionality, this one lags behind. My primary complaint is at log in and credentialing. App has supposedly added the ability to log in with Face ID by selecting a checkbox and ensuring your app settings are correct. This feature never works. Check the box each time and settings are never retained. Just an annoying customer CX. **Developer response:** Hi there, We are very sorry to hear you are having issues with our mobile app and apologize for any difficulty it’s causing you. We’d like to do our best to make it right. Can you please give us a call at 1-800-636-7622 to speak with one of our customer service reps? Thanks, Cadence Bank ## Most critical reviews (10 lowest-rated) ### 1/5 — A terrible bank with a terrible app *2022-09-21, version 6.1.1* When dealing with their bankers, Cadence has always specialized in making simple things incredibly complex. Think of something you’d like to do with your account; now, add four completely unnecessary steps; and now you know what it’s like to bank with Cadence. Incredibly, the app developers really deserve some kudos because they managed to perfectly translate that in-branch or on-phone experience into their app. It is clunky, unnecessary, incomplete, and frustrating as can be. No button is where you think it should be; no menu contains what you think it should; and no operation can be completed in fewer than a hundred and twelve steps. The cadence way. Enjoy! ### 1/5 — Never works *2022-06-14, version 6.1.1* This bank is way behind in technical design. They need a better technical team that updates the app more. A person should be able to get alerts when they have a transaction. Most banks have this option and it works. With Cadence you can set up alerts but you never get them. It’s really frustrating to not know if your card is being used or not fraudulently. They used to use secure app where I got all of my alerts immediately. It has been downhill from there. You can set up the balance threshold and other alerts but it never works. I wish they would fix this. Also it’s really odd when you send a message or doesn’t send the message correctly. ### 1/5 — Easier to go to the bank to deposit check *2022-05-17, version 6.0.3* I’ve taken the pictures about 10 times specifically following all instructions. It won’t work. This is why I removed this app several years ago. ### 1/5 — Terrible redesign, poor implementation, just stupid. *2021-05-05, version 6.0.1* The updated app is not an upgrade, it makes things more difficult to find and do. Who at Cadence possibly looked at this and thought this was anything approaching a useful update? To top off a redesigned app that is less usable than the prior version, some absolute moron made it so that we had to reauthorize our devices. Has your IT department inits entirety hit its head recently? It is bad enough that I get stuck with a near worthless Discover debit card, that I lost my 20+ year account number in a merger and subsequently weather a solid month of misdirected deposits and debits, I get to go through the hassles of poorly designed mobile banking apps and reauthorization of devices. There is one and only one reason I am still with Cadence and it has nothing at all to do with your corporate leadership or policies (to say nothing of this botched update), it is only the local branch personnel that have kept me a customer this long, but my patience is nearing an end. Let me give your IT department some advice that many IT departments should heed: don’t fix what is not broken. Your having customers is a privilege you have to keep earning over and over again, so don’t make moves that inconvenience your customers. **Developer response:** Hello Tim, We are so sorry you’re having a problem with our mobile app. We’d like to do our best to make it right. Please give us a call at 1-800-636-7622 to speak with one of our customer service representatives. Thanks, HT ### 1/5 — Horrible! *2021-05-04, version 6.0.1* I’ve held back reporting the bugs on the old app while waiting for the new app. Such a disappointment! The view preference (tile/list) doesn’t save, it takes extra clicks to See all of my accounts on one screen. The text and numbers wrap weird. What a mess! It’s so bad, I am actually logging in to the WEB site on my PHONE to get a better experience. Pathetic. Update- the developers asked me to contact the bank to provide feedback, but no one answers the phone, and there is only a general contact form. Links provided were useless. Being back the old quirky app. It was better than this. **Developer response:** Hi Lisa, thank you for your feedback. We appreciate all comments so we can continue to improve our services and tools. Can you please give us a call at 1-800-636-7622 to speak with one of our customer service team to provide your valuable feedback? Thanks, HJT ### 1/5 — Useless *2021-04-30, version 6.0.1* Trying to log in after the update last week, correct login information confirmed by the customer service lady showing a successful login, but the app just reloads the login page instead of showing me my account information. **Developer response:** Hi CB, Thank you for your valuable feedback. We are terribly sorry to hear you’re having difficulty with the Cadence Bank app and apologize for any inconvenience it’s causing you. Please give us a call at 1-800-636-7622 and one of our customer service reps will be happy to help you resolve your issue. Thanks, HJT ### 1/5 — Worst bank ever *2021-04-28, version 6.0.1* This app have gotten worst since they updated it. I can’t get into it have of the time... I’m going to switch to my other bank.. this is ridiculous ### 1/5 — New app doesn’t download *2021-04-20, version 6.0.0* I’ve been trying to download the latest version of the mobile app and it just spins. Please fix problem. ### 1/5 — Awful Format *2021-04-19, version 6.0.0* The new format that came with the update is awful. I have another account at Regions and there app is easier to navigate. Please rollback to the traditional format. ### 1/5 — It’s an app - that’s about it *2021-03-12, version 5.56.0* Maybe these guys need to take some ideas from other banking apps and use them here . I’d rather use the text feature to check my balance than open this prehistoric looking app ## Most praised reviews (10 highest-rated) ### 5/5 — Great updates! *2021-05-14, version 6.0.1* The new update is really user friendly and the addition of Zelle and the other customizable features are nice upgrades. ### 5/5 — What happened to Face ID ??? *2021-05-01, version 6.0.1* **EDIT: there was an update to the app recently, and now the Face ID function is working properly.** I used to love this app! But, lately, the Face ID feature hasn’t been working. What gives?! When I open the app, I get this error message: “Face ID has been temporarily disabled due to too many failures to capture the fingerprint. You will need to login with your password to restore Face ID usage”, and have to type in my password in order to view my statement. VERY ANNOYING!!! **Developer response:** We are so sorry to hear you’re having issues with the app and apologize for any inconvenience. Please give us a call at 1-800-636-7622 and one of our customer service reps will be happy to help you resolve your issue. Your feedback is valuable to our dev team. ### 5/5 — This is a great app! *2021-04-27, version 6.0.0* This app is so easy to use. The bill pay function is so helpful and I love the ability to open the app with my face recognition. **Developer response:** Thank you! Happy to hear it! ### 5/5 — Modern and easy to use!! *2021-04-23, version 6.0.0* This update is amazing! Easy to use and allows you to personalize how you view the main screen. The developers knew exactly what they were doing and done a fabulous job! LOVE!! **Developer response:** Thanks for your feedback! We are glad! ### 5/5 — Great App for Banking *2021-04-23, version 6.0.0* The new version of the app is so much better than previous versions! All the added extras, like Cadence More are within the app instead of a separate app! Flash deposit is very easy and quick. I love having the option to view by list or tile and just swipe left! Makes my mobile banking experience so quick and easy! Love it! **Developer response:** Thanks so much! ### 5/5 — New Mobile App *2021-04-19, version 6.0.0* The new app is great. The design is good and very user friendly. ### 5/5 — Love the new look *2021-04-19, version 6.0.0* Wow! Finally a bank app I can personalize and use the way that works for me! Love being able to swipe through and view my accounts and see my balance changes. Huge improvement!! **Developer response:** @Fluent User2 wonderful, we’re so glad you like it! Let us know what else we may be able to do to improve your experience. ### 5/5 — Works for me! *2020-02-18, version 5.55.10* Has always done what I have needed ### 5/5 — TouchID makes everything better! *2017-03-19, version 4.00.30* The updated version of the app includes long-awaited TouchID plus a sleeker user interface. Finally!! ### 3/5 — just one problem *2020-12-23, version 5.56.0* personally, i am fine with banking with cadence. although, yes, they use discover, i have never been to a place where i have been denied payment due to this. the only issue i have with cadence is that the app will not let me use my touch id. no matter how many times i try to, it always says “authentication failed”. i really wish this would be fixed. it works just fine on my ipad, but not my phone --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*