# Allianz MyHealth — user reviews > 203 indexed App Store user reviews of Allianz MyHealth by ALLIANZ TECHNOLOGY (THAILAND) COMPANY LIMITED, rated 4.70/5 from 3,113 ratings. - Source: https://appshunter.io/ios/app/allianz-myhealth/id883138957/reviews - App overview in markdown: https://appshunter.io/ios/app/allianz-myhealth/id883138957.md - Rating breakdown: 5★ 2,479 · 4★ 424 · 3★ 116 · 2★ 32 · 1★ 62 ## What do users think of Allianz MyHealth? Overall sentiment: negative **Pros** - 🚀 Easy and efficient to use - 👍 User-friendly interface - 🚀 Fast claim submission process - 🚀 Convenient digital membership card **Cons** - 🐛 Crashes and bugs - 🐛 Unreliable login and password reset functionality - 🐛 Inability to upload documents from phone gallery - 🐛 Outdated and poor UI design - 🐛 Lack of support for OVHC and secondary visa holders **Commonly reported bugs** - White screen on app launch after updates - Inability to scroll and agree to terms during claim submission - Inconsistent behavior when trying to reset password - Claim submission process getting stuck or lost **Most requested features** - Add support for Apple Wallet integration - Allow uploading documents from phone gallery - Improve claim status tracking and visibility - Implement dark mode option - Provide better instructions and guidance for users ## Newest reviews (20 of 203) ### 4/5 — Great app, but missing one game-changing feature: Apple Wallet support *2025-09-01, version 10.8* The app is well designed and overall very useful. Submitting claims works, but the process can sometimes feel a little confusing—it could be made more straightforward and leaner. Even with that, the app provides essential functionality that I appreciate and use regularly. One feature that would be particularly valuable is Apple Wallet support for the membership card. Having the card directly available in Apple Wallet would make access much more seamless and convenient. I hope this suggestion helps the team continue improving what is already a solid and helpful app. ### 1/5 — Can’t register *2025-07-09, version 10.8* Won’t let me register saying both policy number and dob are invalid ### 1/5 — Claim issues *2025-04-24, version 10.8* I want to claim my bills, I have provided every required details then also it shows opps, something is wrong try again later, I have tried it for some days but it shows same problem. ### 1/5 — It cannot be setup if you have less than 3 characters of surname. *2025-01-07, version 10.7* I have tried to register with my information, but it failed. My surname has only two letters. How can I put 3 characters for it? ### 1/5 — Very buggy *2024-12-09, version 10.7* The latest app update has locked me out, doesn’t recognise my password and when I reset doesn’t recognise the new one. Prior to this it never remembered my bank details so every time I make a claim I have to enter all my bank details every time. A very frustrating experience. ### 2/5 — Bug *2024-10-22, version 10.6* Today is 23/10/2024 I wanna submit clam but in a ios calendar it has a dot (default) date for 22/10 and reset my Treatment date, when i type 23/10/2024. On iphone. I guess i need to wait for tmr ### 1/5 — Problem with changing my password *2024-07-15, version 10.5* When I try to put a new password, it always says you have already used this password before, please use a different password even after I put so many new password. It’s so annoying This app is useless ### 1/5 — App needs polishing *2024-06-17, version 10.4* This app is like from 2014-15 ui. Bring a more modern ui with ease of functionality. Other healthcare insurance app is way better and easy to use than this one. I’m requesting humbly to app developers to bring some great changes that makes claiming easy with a modern ui! ### 1/5 — Not Working If You Are OVHC *2024-06-17, version 10.4* I just transferred my policy from another provider, I haven’t used claims or visits yet, but not supporting overseas visa holders is a ridiculous thing. For my transfer document I called the helpline and a guy helped me in a great way, thanks to him. On the other side, hey it’s 2024 and you are ALLIANZ, you provide services on web and not supporting this on your mobile app, so funny… ### 1/5 — App does not support OVHC policy holders *2024-05-22, version 10.4* A big let down is that the app doesnt even support OVHC policy holders. ### 1/5 — No Support For HICAPS Terminal , No Support For OVHC Policy Holders *2024-05-21, version 10.4* What’s the point of giving out physical cards to OVHC policy holders when they cant even use it on HICAPS terminal ? Secondly , if you are giving a product , atleast have the APP ready to support that. OVHC policy holders can’t even access the app at all , it’s such a hassle on lodging claims without the app. WORST COMPANY EVER TO DEAL WITH. ### 1/5 — I can’t find Symptom Checker in the app? *2024-04-08, version 10.3* I’ve just joined and cannot see Symptom Checker in the app? ### 1/5 — Slow response *2024-01-21, version 10.1* The app is very slow with regular timeout and errors that it’s temporary unavailable. Only fix is to uninstall and reinstall the app each time you want to submit a claim. ### 1/5 — App doesnot work *2023-12-17, version 10.1* Why is this app not working at all? It keeps on buffering. I have tried to open from yesterday but still it doesnot open. I urgently needed my insurance card digitally but this app never works. Truly fedup need an urgent improvement. ### 1/5 — Update won’t allow processing *2023-12-10, version 10.1* App is updated but app asks for update and I can’t process my claim. Stuck in an IT glitch which the developers need to sort out ### 3/5 — Application update *2023-12-10, version 10.1* Application notification for update but not able to do ### 1/5 — App not working *2023-12-09, version 10.1* when you click the app it gives you message 'to update the app .' when you click nothing happened and can't open the app ### 1/5 — Not updating! *2023-12-09, version 10.1* It’s forcing me to update app but it not updating itself!! Now the app is inaccessible!! ### 1/5 — Unstable , many bugs . *2023-12-09, version 10.1* Worst health app ever ! ### 1/5 — Major Update? *2023-12-09, version 10.1* Today, when I use this app, it forced me go to iOS store to update. However, there is no update in the iOS store so basically I have lost access to the app in this dead-end loop. ## Most critical reviews (10 lowest-rated) ### 1/5 — Tedious to submit claim *2026-07-04, version 11.4* For some reason you have to input your bank info every time you submit a claim. Because having that info saved on the app would be too convenient and user friendly. Surely we cant have that. ### 1/5 — Worst Student insurance *2026-03-22, version 11.3* It’s the worst student insurance for international student, I’ve been trying to submit a claim for a medicines refund, they would do anything not to pay you or help. Really bad experience. ### 1/5 — Cannot open app *2026-03-17, version 11.3* I cannot open apps ### 1/5 — It’s not working *2026-02-25, version 11.3* Trying to log in, but wait for 10mins for a security code. They are ppl dying bro💀 After 30mins: The code I got is invalid, wth ### 1/5 — Terrible app *2025-12-10, version 11.1* It very rarely lets me login, why have login details, if I then have to get a code from an email every single time I try and log in. The annoyance of having to do that aside, I do try and go that, but the code can take hours to arrive in my email inbox. Terrible app, terrible insurance provider, that pretty much rejects everything. Awful. Nothing but thieves. ### 1/5 — Unable to login nor reset my password *2025-11-27, version 11.1* Everything's been all fine until I recently upgraded to a new phone, and being unable to access my account both on website & app. This is getting incredibly frustrating as my Clinical Lab rang me today about payment issues, and I am unable to login to see how my current direct billing claim goes. ### 1/5 — Updated app won’t let me login *2025-11-27, version 11.1* Today I urgently need to open the app and am forced to update it. Now I can’t login, change password or anything! Ridiculous! ### 1/5 — It doesn't work correctly. *2025-11-14, version 11.0* I am writing to formally complain about the lack of support and assistance I have been receiving from your company. Your application is not working properly, and despite following all the instructions provided, I have been unable to resolve the issue. I have sent more than 10 emails over the past weeks, and although your automated message states that responses are provided within 10 days, I have not received any proper reply. On the rare occasions that I do receive an email, the message is vague and simply tells me to call, without addressing my questions or providing any real help. Resolving a simple issue has become extremely difficult because your support team does not offer clear guidance, does not respond to inquiries, and does not provide any effective assistance. I have already submitted the requested documents, informed you multiple times about the app malfunction, and still I have received no resolution or meaningful response. It is very frustrating to have a plan with your company when the basic customer service and support are not being provided. I feel completely left without assistance and dependent on whether or not someone decides to reply. ### 1/5 — Rubbish App *2025-11-09, version 10.9* It will stuck whenever I am asked to upload files for my claims. ### 1/5 — Login issues *2025-11-05, version 10.9* There is always freaking issues while submitting documents for claims ## Most praised reviews (10 highest-rated) ### 5/5 — Bugs Fixed *2020-12-17, version 6.3* The app is usable again and bugs were fixed. Face ID works perfectly and app looks great on iPhone 12 Pro Max. I hope you will also add support for dark mode in the future updates. ### 5/5 — Very good, easy to use *2020-10-05, version 5.7* This app is very simple and allows the users to take photos of bills, invoices, and submit. It’s very useful, has a quick interface with the insurers, who in turn process claims relatively quickly. The benefits guide is very helpful. The only suggestion I have is to allow the user to upload photos from their own photo gallery rather than having to take a picture each time. All-in-all, I highly recommend this app. ### 5/5 — Allianz Worldwide Claims *2020-03-16, version 4.9* Always a very fast and efficient service...very smooth, no problems ### 5/5 — Good *2020-03-08, version 4.9* Very easy to use. ### 5/5 — Review *2020-02-19, version 4.6* The app would be perfect if it would allow to attach files, instead of only pictures. Great app ### 5/5 — Good upgrade *2020-01-29, version 4.6* Great app and it’s functional. ### 5/5 — Excelent *2019-12-31, version 4.6* Easy to use ### 5/5 — Thank you *2019-12-30, version 4.6* This app made my life easy. 😊 ### 5/5 — Reimbursement Realisation *2019-12-15, version 4.6* The application was very sophisticated, however the review and the progress for payment duration may need to be shortened. ### 5/5 — Excelente *2019-11-16, version 4.5* Aplicativo seguro, de uso intuitivo, muito fácil de utilizar. Excelente --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*