# ALLOIQ — user reviews > 43 indexed App Store user reviews of ALLOIQ by Allo Communications, LLC, rated 4.38/5 from 478 ratings. - Source: https://appshunter.io/ios/app/alloiq/id1519181216/reviews - App overview in markdown: https://appshunter.io/ios/app/alloiq/id1519181216.md - Rating breakdown: 5★ 361 · 4★ 42 · 3★ 13 · 2★ 16 · 1★ 38 ## What do users think of ALLOIQ? Overall sentiment: negative **Pros** - 👍 Easy to navigate and use - 🚀 Fast internet speeds (1000+ Mbps) - 🔒 Network security monitoring and alerts - 💰 Good value compared to competitors - 🎯 Parental controls functionality (when working) - 📱 Simple, clean interface design - 🌐 Reliable service availability **Cons** - 🐛 App frequently crashes and freezes - ❌ Device list incomplete or missing devices - ⚠️ Parental controls unreliable and non-functional - 🔄 App requires constant reloading to work - 📊 Inconsistent device status display - 🕐 Time zone settings incorrect - 📉 Significant decline in quality since 2023 - 🚫 Features disappear after updates - ❓ Documentation doesn't match actual app - ⏱️ Schedule/time limit features broken - 🔌 Cannot pause/unpause devices reliably - 📱 Scaling issues with 40+ devices **Commonly reported bugs** - App shows 'There was a delay, please try again' error on all actions - Device list fails to display or only shows partial list - Cannot add people/users to parental controls - Parental control schedules don't execute despite showing as paused - App spinning/loading indefinitely - Device names reset randomly causing false security alerts - QR code scanning fails during setup - App cannot connect to Allo servers - Tabs and menu options missing or non-functional after updates - People tab disappeared in recent update - Scroll functionality broken for device lists over 6 items - Device connection status displays incorrectly **Most requested features** - Device reboot option in app - Bill payment functionality - Consistent device list display with scroll capability - Reliable scheduling for internet shutoff - Guest Wi-Fi network setup option - Upload/download speed display per device - Persistent device naming across sessions - Better support for large networks (40+ devices) ## Newest reviews (15 of 43) ### 2/5 — Has its moments *2025-12-19* Allo seems to be going down the same path all ISP’s do, innovate and abandon. They’re product performance, customer service, responsiveness, and apps were all top notch in 2023, not so much anymore. ### 1/5 — Not working *2025-12-03, version 25.3.2* Since the last update I have no access to people, can’t add anyone and parental controls are non-existent. Can’t manage them from the router and the app no longer allows me to. ### 1/5 — Horrible app *2025-11-23, version 25.3.2* Used this as an easy way to pause my stepsons wifi now the app stopped working so I can’t unpause it. ### 1/5 — Guide Doesn’t Match the Actual App *2025-10-27* We can’t assign any devices to a person because the app would not let us add any people. Also we can’t set-up a Guest Wi-Fi network because the option does not show. Whatever the guide on the video is, is not showing in the Allo IQ app. :( ### 1/5 — Awful *2025-08-17, version 25.2.0* Worst app I’ve ever had the experience of dealing with especially when it comes to an internet provider…parental controls shutting off internet to certain devices the entire app is a joke ### 2/5 — Good thought *2025-07-30* This app worked great at first and since has only worked occasionally. I use it regularly so I really hope you get this fixed. ### 2/5 — Not reliable *2025-03-29, version 25.1.0* App is inconsistent and not something I would use to monitor kid internet use with. ### 2/5 — App works occasionally *2025-03-15* I have been with Allo for over five years. I have generally liked the service. But the app is not great. It almost never displays all tech connected to the network. Either the devices just aren’t shown in the app, or if the number of items is above six, you cannot scroll down to see the rest. Even if it shows the tech, it may not display correctly whether the item is connected or not. It also loses the assigned names of the devices, causing an alert that a new, unknown device has suddenly connected to the network. All of this happens at random, per device, at any given moment. Load the app and see the smart tv and an iPhone. Reload it a moment later and it may lose the phone but show the Nintendo switch. Not a tool to rely on. ### 2/5 — Was great… *2025-02-14, version 24.4.2* App was great for managing screen time for my kids. I lost the “People” tab and can no longer set schedules for internet use ### 1/5 — Issues *2025-02-04, version 24.4.2* The app has been spinning all day ### 2/5 — Crashes too Much *2025-01-13* Great idea and I love it when it works because I can monitor the amount of time the kids are using the internet, shut it off on certain devices and allow certain devices but the app crashes so much the it makes it incredibly annoying and frustrating to use the app. ### 2/5 — Allo app *2024-12-31, version 24.4.2* This app is kind of useless. If you can’t submit a payment over it what’s the point of having an app? ### 3/5 — Where’s this reboot you added? *2024-12-13, version 24.4.2* Updated and there is no reboot option in the app. ### 1/5 — Really UNreliable *2023-11-02* App is still set to a different time zone than where I’m actually at and never fails to NOT work when needs to to be able to shut a device down or even know if it’s your device ### 2/5 — Great for basic needs, improvements needed for advanced users *2023-09-20* Would be nice if the connected devices list was more consistent with the showing of devices going on and offline. One device I attempted to pause to identify it (when that device stopped functioning) but it dropped off the list never to return to reenable it. Had to rebuild the configuration from scratch. As the title says, the utility works great for basic admin of your home network, but could use some work for more advanced users. ## Most critical reviews (10 lowest-rated) ### 1/5 — Too dumbed down *2026-05-19* Missing a lot of administrative features I’d expect to find from router management software. Why can’t I view and manage devices that are known but not currently connected? Thankfully I’m still able to access a full admin console by logging into the router directly. ### 1/5 — Not intuitive at all *2026-05-18* App is simply not workable without needing customer service to do it for you. No way to add profiles for a family. Have to upgrade to get any actual functionality. No real clear path to upgrade in the app. Poor execution on Allo’s part. ### 1/5 — Abandoned?! *2026-04-20, version 25.4.2* Has this app been abandoned? Has not worked in months. No device list available. I pay too much for internet to not have these basic services. 👎👎 ### 1/5 — Really poor implementation *2026-04-19* As I understand it - this app is mostly just a white label wrapper around stuff their router provider Calix provides as “CommandIQ”. It should not be difficult to implement such that it provides a competent list of devices on the network. But it does not. Never mind the totally unreliable features for restricting content and setting time limits for kids. No substitute for having a router you actually have control over and access to - which Allo also lobotomizes. Unimpressive, I’ll be assessing different options after two years of frustration (it seems to have just gotten worse). ### 1/5 — App never works *2026-03-06, version 25.4.2* Every time I open the app it says “There was a delay, please try again.” I can’t do anything within the app. Everything I click on gives the same message. ### 1/5 — Directions to app don’t correspond *2026-01-06, version 25.3.2* Largely the pictures and the directions that I see online, don’t correspond with the app that I downloaded. I don’t see any way to block the websites in the app. ### 1/5 — Terrible *2026-01-05, version 25.3.2* The new update is horrible I can’t see anything. Every time I try to look at anything it says delay and try again. ### 1/5 — Absolutely Worthless App *2025-12-28* You can’t do anything with this app anymore. It used to be easy to use and had lots of options for screen times, devices, speed tests, etc. But now all it says is “Your network is Connected.” That’s literally it. If you click on any of the other tabs you get an error message. We’ve been patient, but we dont want an internet provider that doesn’t let you manage anything or make changes as needed. ### 1/5 — Update gone wrong *2025-12-08* Since the app was given a new look it is dead in the water. Can’t make any changes. Will start looking for a new provider if this is not fixed quickly. ### 1/5 — App doesn’t work most of the time *2025-12-04, version 25.3.2* Please fix your app ## Most praised reviews (10 highest-rated) ### 5/5 — Easy App *2024-08-16* I have found that it’s easy to use the App. I can navigate through the App to do different task tasks with ease. ### 5/5 — Great app *2024-01-14, version 23.4.0* It’s easy to maneuver and not too many windows ### 5/5 — Free at last *2023-11-22* Been a Spectrum customer for decades… finally was able to get Allo and what a huge difference.. not just in speeds (over 1000+Mbps) but the ease of the apps, customer service, bill paying… well, you get the idea… no hidden fees or costs when the bill came. Everything was exactly as it was promised. If you’re thinking about changing and are unsure, I get it.. but I’m not ever going back to living like that.. I’m saving so much more money and can much happier with the services provided. I’m so glad they made it out to where I live.. truly the land of the free. ### 5/5 — Always Connected *2023-03-08, version 23.1.0* Love the service, love the speed. This is the best. ### 5/5 — Les doy muchas estrellas por su trabajo *2022-11-19, version 22.4.0* La veradad son los mejores en conexión , les deseo mucha prosperidad me gusta mucho su servicio ### 5/5 — G man *2022-07-30, version 22.2.0* Glad we made the switch ### 5/5 — Cyber Security *2022-01-20* I love the app because it tells me what is going on within my network. It makes it easier to to get your own security manager, you’re alerted when something is happening! ### 5/5 — Upload/Download speeds don’t show *2021-05-14* I don’t know about anyone else, but the upload and download doesn’t show on the dashboard screen. Nor is there a way to refresh the page to try and find the speeds. This app is handy to see what’s connected to your router, but that’s about it. Update*** There’s been an update to the app and it’s more user friendly and finally has the upload download speeds for each device. Good update. **Developer response:** Thanks for leaving a review! Our latest update fixed some bugs, upgraded our look, and added some new features. We hope you'll try it out and see if this new version works better for you. If you run into any issues, we'd love to get more detail and help you out, just drop us a line at info@allophone.net anytime. We appreciate your feedback! ### 4/5 — So Far So Great! *2024-02-02* I still live in the desert! Way better than any other service available in my small town. Definitely not perfect but waaaay better than what I’ve had for the last 10 years. Worth going from $89 to $105 . I’m very happy!! In 5 years it will be ⭐️⭐️⭐️⭐️⭐️.. Allo just got here …Thank you Allo. Btw customer support / tech support US based phenomenal!!!! ### 4/5 — Doesn’t cover my second level *2022-06-27* I love the service. However, my service is very buggy in my basement which is where my office is. Do I need to get a second modem for my basement? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*