# allpay — user reviews > 60 indexed App Store user reviews of allpay by Allpay. - Source: https://appshunter.io/ios/app/allpay/id500135368/reviews - App overview in markdown: https://appshunter.io/ios/app/allpay/id500135368.md ## Newest reviews (16 of 60) ### 1/5 — Will not let me make a payment *2024-04-15, version 3.1.2* I’ve always had a rough experience every month when trying to make a payment. I’ve tried at least 5 times today to try and make a payment with using my banking app to verify and a card reader and every time I get a message saying “ERROR OCCURRED. FAILED TO VERIFY PAYMENT CARD DETAILS. PLEASE CONTACT YOUR CARD PROVIDER FOR PAYMENT STATUS”. There isn’t an issue with my card / bank and transactions for my card have been going through before and after I’ve tried to use the app to make a payment. This is getting out of hand. Apparently checking other reviews, this is an on going issue for months now and it seems they aren’t doing anything to fix it. Unacceptable ### 1/5 — Rubbish controlling *2024-04-08, version 3.1.2* Not to be used with pre pay, to much control and nosey in your business ### 1/5 — Not working *2024-02-11, version 3.1.2* Had this app for years, use it weekly, or try too! Quite often it doesn’t work & once again it’s not letting me pay my rent for last few days. When it’s working it’s great, quick & easy. Shame that it so often doesn’t work. Please fix it 🤞🏼 ### 1/5 — Recent changes to the app *2024-02-02, version 3.1.2* I have been a loyal user of your app for numerous years, and while it has provided excellent service in the past, I am currently facing a persistent issue with the payment processing functionality. Whenever I attempt to make a payment, I encounter an error message stating, 'Failed to verify payment card details, please contact your card provider,' despite confirming that there are no issues with my card. This inconvenience forces me to repeatedly attempt the payment, sometimes up to 20 times, before it eventually succeeds. I would greatly appreciate it if your team could investigate and resolve this matter promptly, as it significantly impacts the user experience. ### 1/5 — TIME FOR AN UPGRADE *2024-01-31, version 3.1.2* This app is far from user friendly requiring email and password on every single sign in. Furthermore it constantly shows errors and that payment has not been taken when it has been ring fenced in the account and always completes, without acknowledgement or receipt being issued. This error has occurred throughout 2023 and is STILL happening in 2024! Developers do better, an update/upgrade for this ineffective app is long overdue. We need an app that’s something user friendly and accurate!! ### 1/5 — Can’t even sign up *2024-01-06, version 3.1.2* I’m just at the sign up phase and can’t even do that because when I input ALL my details and get to then end where I have to select a security question, NOTHING comes up, no question selection. So I can’t choose anything, which means I can’t ever move forward with my signing into this app. What is up?? ### 1/5 — Card challenge problem *2023-12-25, version 3.1.2* I have been using allpay app for a few years and until recently I never had problems, when I try to make payments the card challenge pops up and I follow the instructions to validate the payment through my banking app once it’s confirmed I go back to the pay app for it to display error occurred ‘couldn’t verify payment details’. This has become so frustrating!! FIX ITTTTT!!! I even tried to use the send an OTP option that doesn’t work either. Absolutely appalling ! ### 1/5 — Rent payment *2023-11-01, version 3.1.2* The application is not user friendly and I can’t use it to pay rent. The amount field didn’t allow me to enter any amount. I’m registered but it still ask me about 19 digital number that didn’t correspond to my rental reference. ### 1/5 — App *2023-07-11, version 3.1.2* App is absolutely awful…never works and when it does it takes about 50 try’s!!!! ### 1/5 — Not let me login every time. *2023-05-17, version 3.1.2* This app is so rubbish now. Asking silly questions. I have noted all my security questions. I have used all the correct information still asking me in the resetting password. What day is today, it’s rubbish. That’s was not even my security question. Even not let me know to login. Now I am leaving and looking for other sources to pay the rent. I been using for long time. Not it’s a trash. ### 1/5 — Worst payment app ever *2023-05-17, version 3.1.2* Omg this app is ridiculously bad! It’s slow as death! Freezes every 2 seconds. Can’t save an address without having a system break down. Never seen nothing like it honestly… these people should close this down 😂😂😂 ### 1/5 — Constantly slow and doesn’t always work *2023-05-15, version 3.1.2* You’d think with housing associations and councils being as skint as they are they’d invest a few quid to get this app working. Been unable to pay rent and ct since Friday. Seems my biometric option has been removed without my consent and I now have to log in manually. ### 1/5 — Ellen *2023-05-07, version 3.1.2* I have used this app for about 14 years. It’s rubbish. I pay my rent this was. Every time I need to add a new card it’s a nightmare. It took me about 28 attempts the first time 10ish years ago. About the same 5 years ago and now tried for over two weeks to add my card this time so about 40 attempts. It never works. Nothing changed with this app in all that time ! ### 1/5 — Utter crap *2023-05-03, version 3.1.2* This allpay app is worse than useless. It does not work. Does not allow me to make a simple payment which is it’s only purpose. I’ve wasted two hours of my life and now given up. Titan and utter waste of time. Avoid. ### 1/5 — What has gone wrong with this app! *2023-05-01, version 3.1.2* I have been using this app to pay my rent for the last few years and up until about a couple of months ago it was ok Now it is almost impossible to make a payment. It won’t go through to bank authorisation stage, it just won’t load. Then it comes back and says it’s your bank details that are wrong! No it is your rubbish app that is wrong. This has been going on now for at least 6 weeks, they must be aware so why don’t they sort it out! Last month it took about 6 attempts just to be able to make a payment. It’s a waste of time and energy and is delaying people’s payments. Not good enough. SORT IT OUT!!!! ### 1/5 — Rubbish, slow as f??? *2023-04-27, version 3.1.2* This app has not worked properly for few months, takes ages for app to open, previously only needed 4 digit pin to login, now all details need inputting every time you log on, i now find it slightly quicker just to use the web page via google search, sort it out people🤬🤬🤬🤬 ## Most critical reviews (10 lowest-rated) ### 1/5 — Pointless *2025-09-08, version 3.1.11* Who on earth codes and tests these apps? Complete waste of time trying to add new card details. ### 1/5 — 🤬 *2025-08-11, version 3.1.11* It will not allow me to register. 11/08/2025 - 08:30 There are no error codes, just a message in red telling me that I have not completed the form, when I have, and leaving the password box empty. There is also a message in blue telling me that my form cannot be processed right now, and to try again later. I have tried three times this morning using safari, and had the same messages each time, I have tried twenty-one times since the middle of July. ### 1/5 — Unable to make pyt *2025-04-13, version 3.1.11* For months now I have not been able to use the app to make pyt. I enter my address details and hit pay and the app goes no further. I tried to contact your support and when I sent the message it says my request is blocked. This used to work fine but is now complete rubbish ### 1/5 — Will not let me add a card *2025-03-04, version 3.1.11* Terrible! Will not even allow me to add a card with which to make a payment. Keeps asking me to add address details when I try to make a payment and then just sits there and does nothing with it… I don’t ever get to be able to add my card details! ### 1/5 — Awful app - *2025-03-04, version 3.1.11* This has to be one of the worst apps ever. Never straightforward when trying to pay my rent. I truly wish there was an alternative option. Surely it can’t be that difficult to sort it out. It’s a real nightmare in every sense smh ### 1/5 — Can’t make payments *2025-01-29, version 3.1.11* I have been trying on several occasions to pay my rent. The app won’t allow any payments. It has been going on for months and work occasionally. I am now having to pay my rent on a later date, which adds the next week on and makes me go into arrears. Not happy at all with this app. ### 1/5 — DREADFULLY DATED *2025-01-29, version 3.1.11* I have been using this app to pay my rent and it causes me a headache every month I now want to change my debit card details and it wants to know my address??I haven’t moved house i just want to pay my rent… In summary, awful ### 1/5 — Unable to load! *2024-12-03, version 3.1.11* I am unable to load the app therefore unable to pay my rent!! ????? It’s just spinning in the middle of the screen not loading!!! ### 1/5 — The worst user experience i have seen *2024-09-27, version 3.1.2* This is so bad to use and really frustrating, please hire me as your designer and I will do a much better job, clearly whoever is there designing the user interface is incapable!!! ### 1/5 — Doesn’t work *2024-06-04, version 3.1.2* Useless App, can’t even call it an app really as it simply takes you to the web page which doesn’t work anyway. I sign in on my iPhone 12, enter payment amount and 3 digit code from my card…and nothing. There’s supposed to be a challenge from my bank for security but it never works. So the Mrs has to pay the rent using her laptop- not sure how we’d pay it otherwise. ## Most praised reviews (10 highest-rated) ### 5/5 — Improving *2023-08-15, version 3.1.2* Had its issues for sure but the latest update allows me to get to the payment screen in a single click using Face ID. ### 5/5 — Great app *2021-10-05, version 3.0.14* Had problems with it verifying my address after the update but all works great now ### 5/5 — Very good app *2021-08-21, version 3.0.14* I been using this app for the last 3 years and I never have any problems. The only thing is I can’t see my balance but the rest is fine . ### 5/5 — PayPal’s “Someday...” has arrived! *2020-02-06* 5 stars just for showing up, Allpay! At last a challenger to do battle with the arrogant giant PayPal. My download is still ongoing but my hope that this is the app to replace and reduce Big P soars! Go Allpay! ### 4/5 — App not working *2024-12-13, version 3.1.11* To make a payment option on this app has not been working for over a week now, can not make any payments it needs fixing this app ### 4/5 — Mrs *2020-06-08* Used Allpay for about 3 years no problem. Everything fine. Then all of a sudden i was logged out. As i tried to log back in I forgot my password and pressed ‘forgot my password’ . I received an email from MYSELF telling me to log in to my emails. Something fishy here. I deleted this app as i am sure i was being hacked. **Developer response:** Thank you for your feedback on our app and apologies for any inconvenience caused. This will be taken onboard and used to improve our service moving forward. For further details or suggestions, please email us at appfeedback@allpay.net. ### 3/5 — Not working *2023-05-16, version 3.1.2* Every time I log onto this app it takes so long to open and then never accepts my payment anymore. This used to be a really good app but can’t really use it anymore because of these problems ### 3/5 — Slow *2021-10-24, version 3.0.14* Never had an issue with this app until the last few weeks.Payment takes a week to get to landlords,leaving my account in debt,even though I’ve paid. Not good ### 3/5 — PayPal won’t accept my debit card anymore *2021-09-28, version 3.0.14* Won’t take my debit cards to pay my rent anymore been paying this way for the last 2 years my bank is bank of Scotland William Steel ### 2/5 — Cannot add new bank card *2025-09-05, version 3.1.11* I’ve been using the app for years to pay my rent and I’ve recently had to get a new bank card. However, the app doesn’t seem to let me add my new card, it just gets stuck after I input my details (not even the card details) and I can’t seem to move forward in the process. I’ve tried at multiple times in different locations so it isn’t the internet connection. Incredibly frustrating as I’ve long counted on the app to make my rent payments relatively painless. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*