# Allstate® Mobile — user reviews > 1,029 indexed App Store user reviews of Allstate® Mobile by Allstate Insurance Company, rated 4.80/5 from 1,256,927 ratings. - Source: https://appshunter.io/ios/app/allstate-mobile/id364376344/reviews - App overview in markdown: https://appshunter.io/ios/app/allstate-mobile/id364376344.md - Rating breakdown: 5★ 1,076,288 · 4★ 131,100 · 3★ 30,045 · 2★ 6,167 · 1★ 13,327 ## What do users think of Allstate® Mobile? Overall sentiment: neutral **Pros** - 👍 Affordable insurance rates - 👍 Excellent customer service - 🚀 Convenient app features **Cons** - 🐛 Inaccurate data tracking in Drivewise - 🐛 Unreliable app performance and crashes - 🔋 High battery consumption - 🔒 Privacy concerns with location tracking **Commonly reported bugs** - App frequently logs users out - Drivewise feature often deactivates without user action - Inconsistent app behavior across devices and updates **Most requested features** - Ability to easily remove inaccurate trip data - Improved Drivewise algorithm to better detect driver vs passenger - Option to use a separate device for Drivewise instead of phone ## Newest reviews (10 of 1,029) ### 3/5 — Sudden Breaking *2026-08-19, version 21.3* What ever has happened in this latest version is not cool. I really don’t like the new lay out of the trips. I do not like the delay time for checking the trip's. And why is it not being able to show trip static's more often than ever? This really feels like its not keeping me covered…. I do not agree with your analysis of sudden breaking. The only time I suddenly break is when I'm saving the life of a small child or some moron who didn't know what they were doing in the first place. I am never distracted from driving I pay very close attention to guarantee the safety of others I wish It would listen when I tell It I’m not the driver and stop accusing me of it later ### 3/5 — Need CarPlay / Android Auto option *2026-08-17, version 21.3* My wife and Always use Carplay when we are the driver and it would be nice if the App would use this to determine who the driver is so we dont have to remember to go back into the app and mark ourselves when we are the passenger. I guess since it only requires 50 trips for the 6 months we could just disable location services once we reach this threshold and then we won’t have to worry about it until the next billing cycle. ### 3/5 — Unable *2026-08-16, version 21.3* I am unable to sign into the app because of hackers they allowed me to register my account, but they’re not allowing me to login and my username and password is correct Is this something wrong with the app? Is the app down today hackers are not allowing me to sign into the app, but I can sign into the website. Is there anything wrong with the app? ### 4/5 — Good, though could use some UI changes. *2026-08-13, version 21.3* I previously left a negative review because trip count in Drivewise seemingly showed 0 of 50 trips despite an extensive trip history. I see today that the reason is because it had received enough trips to receive the discount and it had actually reset a few days before I was notified. I like the app overall, but it may be beneficial to have drivewise to show something other than 0 out of 50 trips (like a checkmark instead of a red exclamation point) during this short window when data is processing for receiving the policy discount. ### 4/5 — App Overall - Easy to Use *2026-08-11, version 21.3* I’m OK with using the app. It actually is pretty good. At times it can be a little confusing and quirky, especially when you are searching for your breakdown of charges, if there are any changes or updates. Other than that, the mobile app is actually a good mobile app compared to quite a few out there. It offers you quite a bit of information in a single app. ### 5/5 — Fantastic service. *2026-08-10, version 21.2* The application is great and easy to use. ### 1/5 — Terrible app *2026-08-10, version 21.2* Won’t launch ### 1/5 — Drivewise Stays In “trip in progress” Too Long *2026-08-09, version 21.2* **UPDATE 8/9**. Replying to the developers. Sure, I can go back and reclassify trips to say I was a passenger when I wasn’t…just so I don’t get a ding. I don’t like that suggestion. Instead, how about updating the app to improve ending a trip in a timely manner, which will Improve the customer experience? I talked to your customer support team and they advise that it now can take 15 min after each trip before the app ends a trip. When I try to end a trip it counts towards phone activity usage. That means I will have to reclassify most of my trips. 15 minutes? That is entirely too long. I shop with and pay for items with my phone (like most consumers). Having to sit in the Chick Fil A parking lot for 15 min so I can order/pay with their app is a huge inconvenience. I’m told other customer have called into complain about the same thing. I hope there is a plan in place to make the necessary improvements. Horrible experience since the last update. When I park my car I noticed that if I don’t wait a few minutes before I open the app, I will get dinged with “phone activity” for that trip. I’ve waited 3 minutes after parking to reach for my phone - same thing. This morning was the worst - I waited in my car for 8 minutes before touching for my phone. I headed in the grocery store to look at my shopping list and it was still in “trip in progress” mode, so that will be another ding. I used to be excited to use the app for potential savings at renewal, but in the current state I will have to pay more! Can’t talk to anyone on the phone about this. Support only has FAQ’s and none of them address this issue. Horrible app! ### 1/5 — Very disorganized *2026-08-08, version 21.2* Allstate kept on sending emails to the wrong recipients, sending bills stating we owed for last month even though we are paying on auto pay directly from our bank. No explanations for why they think we have past due ### 1/5 — Slow and inaccurate *2026-08-08, version 21.2* Takes too long to load. The drivetime feature is incredibly inaccurate. It records things I do not do, for example, it accuses me of using my phone when I’m in my house after parking the car in the garage or when I’m at the gas station station or parking lot. It dings me for “phone activity” when I’m not driving. It accuses me of speeding when I’m on an interstate off ramp with no speed limit signs. ## Most critical reviews (10 lowest-rated) ### 1/5 — Drive not Friendly *2026-08-21, version 21.3* Very inconsistent and distracting to see if App recording mileage ### 1/5 — Notifications are annoying *2026-08-20, version 21.3* You’re an insurance company, not a podcast. Stop spamming me notifications. Are my options really just disable ALL notifications or get spammed with junk messages? ### 1/5 — Incorrect information *2026-08-18, version 21.3* It’s hard to get to any of the things I need, then when I try to call the number that’s listed it’s not in service and doesn’t work. Forced to chat and even then the connection disappears as soon as your phone screen turns black. ### 1/5 — App never seems to work *2026-08-17, version 21.3* Please make app compatible with Apple products. ### 1/5 — Customer service needs improvement *2026-08-15, version 21.3* Needs a full overhaul of customer service ### 1/5 — Scammer Insurance *2026-08-13, version 21.3* They will not pay your claim. And will give you the run around. After making you jump a million hoops. Id recommend “State Farm” “Geico” “The General”, even “United Insurance” just never make the mistake i made. Don’t go with Allstate. Please i beg you. ### 1/5 — Terrible *2026-08-13, version 21.3* They make it difficult to cancel your policy so that they can deter you from cancelling it in the first place. They’re hoping you’re too lazy and will let it auto-renew. ### 1/5 — Scoring STILL Doesn’t Work Right *2026-08-12, version 21.3* Drivewise still gives me a low score for time of day even though Allstate admits none of my trips have been late. It also has no score yet for phone use, saying it needs more data. My phone stays in my pocket during trips. My complaint about this was escalated to “second level” support, but I have heard nothing else from Allstate about this. ———————- As instructed, I confirmed the app diagnostics all passed and then escalated the case to mobile app support a week ago. I have heard nothing else from Allstate, not even for them to admit they have no idea why the app doesn’t work correctly. ————————- I finally got a response after reporting the problem for the third time. This response said I needed to contact the Drivewise Technical Support Team. That’s who I contacted at the beginning! Nobody at Allstate seems willing or able to fix, or even own, the problem. ————————- I was contacted by the developer again, who suggested I use the App Diagnostics and contact MobileAppSupport. This repeats the first things they told me to try. MobileApp Support told me to contact DriveWise Technical Support, who tells me to contact MobileAppSupport. They have no idea what is wrong with the app and keep palming off the responsibility to someone else! ### 1/5 — Tracking trips accurately, but count at 0? *2026-08-12, version 21.3* I never had a problem until now, but the trip count is stuck at 0 out of 50. However, it is recording and processing trips. The trips are all correct with green checkmarks. I've updated iOS. I've checked through the FAQ and diagnostics, my settings are all correct, (further proof i. That it is actually recording trip history, it literally shows over 20 positively rated trips from the prior week, with a safe driving streak. And yet the count is simply stuck at 0 out of 50. This is obviously a bug that needs to be patched.) I will refuse to renew if this bug isn't fixed, as there's no point in sticking with an insurance agency that breaks its own app and surcharges people over it, as per policy. ### 1/5 — Scoring STILL Doesn’t Work Right *2026-08-10, version 21.3* Drivewise still gives me a low score for time of day even though Allstate admits none of my trips have been late. It also has no score yet for phone use, saying it needs more data. My phone stays in my pocket during trips. My complaint about this was escalated to “second level” support, but I have heard nothing else from Allstate about this. ———————- As instructed, I confirmed the app diagnostics all passed and then escalated the case to mobile app support a week ago. I have heard nothing else from Allstate, not even for them to admit they have no idea why the app doesn’t work correctly. ————————- I finally got a response after reporting the problem for the third time. This response said I needed to contact the Drivewise Technical Support Team. That’s who I contacted at the beginning! Nobody at Allstate seems willing or able to fix, or even own, the problem. ## Most praised reviews (10 highest-rated) ### 5/5 — Mobile App *2026-08-20, version 21.3* The mobile app is so easy to use and you have everything right there at your finger tips if you need. I use it often. ### 5/5 — Easy to use *2026-08-20, version 21.3* Easy to use, updated, informative. Love the drive wise option! ### 5/5 — Organized *2026-08-19, version 21.3* Being able to log into my app and see all my documents in an organized manor makes my life easier along with making changes without having to call my agent! ### 5/5 — Dre phone operator *2026-08-18, version 21.3* Dre was phenomenal. He spent so much time with me. Was so patient and very helpful. I give him a 10 out of 10. keep up the good work. ### 5/5 — The best *2026-08-17, version 21.3* Totally I am happy because I can check my driving my savings is very good!!! ### 5/5 — User-friendly *2026-08-17, version 21.3* I have really enjoyed using this app. It is extremely user-friendly and easy to get a hold of my agent when I need to. ### 5/5 — TBerry *2026-08-14, version 21.3* Love how Allstate take care of all my needs ### 5/5 — Easy to use and very good to have it work for you *2026-08-14, version 21.3* Nice ### 5/5 — Great company *2026-08-13, version 21.3* Thanks for the savings ### 5/5 — Great customer service *2026-08-12, version 21.3* This office is always ready to help out with any questions and modify current policies. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*