# Alltru Credit Union — user reviews > 72 indexed App Store user reviews of Alltru Credit Union by Alltru Credit Union, rated 4.80/5 from 5,338 ratings. - Source: https://appshunter.io/ios/app/alltru-credit-union/id1174511583/reviews - App overview in markdown: https://appshunter.io/ios/app/alltru-credit-union/id1174511583.md - Rating breakdown: 5★ 4,747 · 4★ 441 · 3★ 98 · 2★ 14 · 1★ 38 ## What do users think of Alltru Credit Union? Overall sentiment: positive **Pros** - 👍 Great customer service - 💯 Excellent credit union - 🚀 Smooth and efficient processes - 🔒 Secure banking experience **Cons** - 🐛 Technical issues with the app - 🤔 Confusing app design choices - 🔁 Frequent verification required - ⏱️ Delayed transaction updates **Commonly reported bugs** - App freezing and crashing - Check deposit feature not working - Transfer functionality not working properly - Incorrect account balance display **Most requested features** - Facial recognition login - Automatic check deposit - Customizable account management - Live transaction notifications ## Newest reviews (18 of 72) ### 2/5 — Not user friendly *2026-07-22* Bill pay menu is not user friendly. App needs to be updated for better user experience. I called for help and was told to go through the browser. Update app with better menu and layout options. **Developer response:** Thank you very much for your feedback. Updating the Bill Pay feature is a top priority for us, and we are working to enhance the member experience. ### 2/5 — Slow operating *2026-04-25, version 4020.2.0* No matter where I’m at where I go whether I’m on WiFi or off the app is constantly glitching. It’s slow, and need multiple closes and reopening of the app to get results ### 3/5 — Changing app *2026-01-09, version 4019.0.3* It used to be more user friendly. You keep changing it. Frustrating! ### 4/5 — Loans *2025-01-02* This could have more information on payment dates and interest information. Would love to see an upgrade. **Developer response:** Please email us details about exactly what you'd like to see at ContactUs@alltrucu.org. ### 5/5 — Technical issues *2024-05-16, version 4012.3.0* The app is a good app but there is always something going wrong on the app!! It won’t let me transfer any money , will not let me lock my credit card I have through them , the app is just inconvenient at this point and annoying to have. Also made me verify myself trying to transfer money and it made me send a code that never even came so now I have to just call to get the money transferred! You guys need to fix it asap!! This is scammers have it so easy. ### 5/5 — Facial recognition *2024-05-07* Only thing I would like to change about your app is the fact that I should not have to remember my password and put it in every time it should go off of my facial recognition **Developer response:** The app is designed to use your device's security option. If your device is set up for facial recognition, then that's what the app will also use, when you elect to use it on the login screen. We'd love to help you troubleshoot this issue. Please send us an email with all the relevant details to ContactUs@alltrucu.org. Thank you for the opportunity to serve you. ### 5/5 — ALLTRU *2024-04-16, version 4012.2.0* AWESOME ### 5/5 — Checking account and savings account *2024-01-14* Love being able to look at account totals without logging in with password. **Developer response:** Thank you for your review. We appreciate your membership. ### 5/5 — Thank you *2023-12-27, version 4011.1.0* I love the app. Its ALMOST immediately!? ### 4/5 — Bit confused about one design choice *2023-10-27* Start by saying the app works pretty well and is aesthetically pleasing but one thing that doesn’t make any sense is the secure messaging layout. The swipable cards that don’t even default to the newest message really doesn’t make any sense and why I’d the newest message to the furthest card to the left when the reply option is the furthest card to the right? Can it just be a traditional message thread like any other chat application we’re used to these days? **Developer response:** Thank you so much for your feedback. I will pass this on to our developer for a future enhancement. ### 5/5 — Renishia Westbrook -All Tru *2023-09-22* I’ve been with this credit union for some years now and I have NEVER had not 1 problem with them! Always helpful and there when you need them! They get right on top of things, too! I’m very fond of Our St Charles location- Mr Chuck is awesome!!! **Developer response:** Thank you for your kind words. We appreciate your membership. ### 5/5 — My relationship with Altrue *2023-09-20, version 4009.1.1* Thank you. ### 4/5 — Great banking app *2023-09-16* Great app overall but I do encounter one bug. I have a notification to enroll in to e-statements and when I click the button to do so it takes me to a dead page (404) and can’t proceed. ### 5/5 — Wonderful *2023-07-14, version 4008.1.0* Great place to bank with ### 5/5 — Kari is a real credit to Alltru credit union. *2023-05-03, version 4007.1.0* Thank you, Kari! Nancy is very kind and makes me a wonderful cup of hot chocolate! Thank you, Nancy! ### 5/5 — Problem with latest release *2023-04-24* Love Alltru Credit Union and all the great help I have received in the the last year refinancing my vehicle, obtaining a home improvement loan, and finally getting a credit card through them. This latest release has an issue with it. When you log out, if you’re looking at your iPhone, it logs you right back in again. This is a new problem that I have never seen before now. Otherwise, all is great!!! **Developer response:** Hello and thank you for your review! We haven't experienced the issue you're describing. Please email us at ContactUs@alltrucu.org with your details so we can research and fix the issue. We appreciate your membership. ### 5/5 — My relationship with Altrue *2022-09-15, version 4002.1.2* There hasn’t been a time that whoever I end up communicating with at altrue fails to both fix a problem help me with a problem, and you folks are always so kind and respectful. Wish this was the virus that could spread across the world! Thank you. **Developer response:** We're so happy to hear we've been able to help you when you need it. Please don't ever hesitate to reach out; we're always happy to help. We appreciate your membership. ### 5/5 — Leave your big bank! *2022-07-29* The people at Alltru credit union are amazing. They are knowledgeable and some of the nicest people I’ve ever met. If you stay at a big bank you will only be a number. Join a credit union and be treated like a human! **Developer response:** Wow! Thank you so very much for your kind words. We appreciate your membership! ## Most critical reviews (10 lowest-rated) ### 1/5 — App feedback request is excessive *2026-02-13, version 4020.0.0* App constantly harasses you to review it or leave feedback. The “I’m not liking the app” button goes to a feedback form. The “I’m loving it” button goes to the review page for the app. ### 1/5 — Sick of verifying *2022-12-02* I am sick of having to verify my phone over and over every time I try to access my accounts on this stupid mobile app. Seems every time something changes something else gets screwed up! And every time I have to try and think of another name for my phone because it says the one I put is already in use! **Developer response:** Hello and thank you for your review. I'm sorry to hear the app is shutting down. Please send us these details in an email to ContactUs@alltrucu.org so we can begin troubleshooting and resolving the issue. Regarding using a PIN, the app does have that ability. The app uses the same biometric security as the mobile device. When you email us regarding the app shutting down, please also include the details about bill pay so we can resolve that issue as well. I appreciate your membership and look forward to working together to resolve these issues. ### 1/5 — Too Difficult *2021-10-21* To navigate is ridiculously long and it’s difficult to impute Information, takes entirely too long & why do you need the account number and the loan number if you have the social security number? Makes no sense and too difficult **Developer response:** Hello and thank you for your review. Please email us at ContactUs@alltrucu.org so we can help troubleshoot the issues you are experiencing. ### 1/5 — Regarding quality *2021-07-08, version 3018.0.0* This app works very poorly ### 1/5 — Junk *2020-12-30, version 3015.1.0* The app is constantly updating and never works right. I already miss the old one ### 1/5 — Check scan *2020-11-27, version 3015.1.0* App works as should except, will not allow to scan check for deposit. For myself nor on my wife’s phone. It worked fine when it was First Financial. We both tried deleting app and reinstalling as recommended by the institution. Nothing. Big inconvenience! ### 1/5 — It was fine before *2020-10-06* I never had much trouble with the app until they recently changed it. Now I have trouble logging in almost every time and the check deposit doesn’t work for me. Just let me take the picture like I used to. It wants to auto-capture then eventually lets you take it manually. **Developer response:** Hi, thank you for your review. I'm sorry to hear you're having trouble with the app. Please visit us at https://www.1stfinancialfcu.org/contact/ and provide us details of the login issues you're experiencing. For SnapDeposit, please make sure the check is on a dark background for best results. ### 1/5 — Smoke this *2020-08-26, version 3014.2.0* The app was good working a functional before this update now I can’t see the activity in my account or anything so the app went from a 7.5 to a 1 being very pointless ### 1/5 — Delayed Response *2020-07-12, version 2.16.1* I always get delayed notifications on deposits/transactions. That isn’t very helpful ### 1/5 — Card unlock *2020-04-21, version 2.16.1* Card won’t stay unlocked to use the atm keeps locking back ## Most praised reviews (10 highest-rated) ### 5/5 — Great Service *2026-08-10* Always there when I need them **Developer response:** Thank you very much for your 5-star review! ### 5/5 — Satisfied *2026-07-16, version 4021.1.3* Wonderful app no disappointment. ### 5/5 — Wonderful *2026-06-26* When I need to check my balance are what I buy it’s great **Developer response:** Thank you very much for your 5-star review! ### 5/5 — Happy Customer *2026-04-26* Alltru CU is where we have gone for over 30 years. The staff is respectful, courteous, and understanding of our situations. We have borrowed money many times. When I was on strike they really helped us keep our necessities. I highly recommend Alltrue CU and my wife and I are proud members. **Developer response:** Thanks for the review! I'm glad you've had a good experience and that we could help you in your time of need! ### 5/5 — Wonderful *2026-02-20, version 4020.0.0* Great bank ### 5/5 — Very easy *2025-12-11, version 4018.1.1* Super easy to use I’m loving it so far ### 5/5 — Best Bank *2025-08-06, version 4018.0.0* Best Bank I Ever Had , I Will RECOMMEND THIS BANK TO ALL MY Family & Friends . 💯 ### 5/5 — Awesome CU *2025-02-10, version 4016.0.1* Alltru is an excellent credit union ### 5/5 — Great service *2024-11-20* Recently I worked with Nadia and Emma on a loan closing..! The process was so smooth with these ladies..! I recommend you use Alltru Credit Union for all of your loan needs.. Shelitta **Developer response:** Thank you so much for your 5-star review and kind words. I will be sure Nadia, Emma and their supervisors are aware. We appreciate you! ### 5/5 — Cheronda *2024-08-01, version 4013.2.0* I Truly Love my Bank and the Members Thank You for being a great Credit Union🤗 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*