# Ally - Accessible AI Assistant — user reviews

> 71 indexed App Store user reviews of Ally by Envision Technologies B.V., rated 3.90/5 from 40 ratings.

- Source: https://appshunter.io/ios/app/ally-accessible-ai-assistant/id6476980907/reviews
- App overview in markdown: https://appshunter.io/ios/app/ally-accessible-ai-assistant/id6476980907.md
- Rating breakdown: 5★ 22 · 4★ 6 · 3★ 3 · 2★ 5 · 1★ 4

## What do users think of Ally?

Overall sentiment: positive

**Pros**

- 🚀 Incredibly fast and smooth
- 👍 Customizable assistant with personalized support
- 👍 Thoughtfully designed for accessibility and inclusivity
- 👍 Helpful and useful for everyday life
- 👍 Potential to revolutionize accessibility for the blind

**Cons**

- 🐛 Glitchy and unresponsive at times
- 🐛 Verification process is a nightmare for visually impaired users
- 🐛 Cuts off before answering questions

**Commonly reported bugs**

- Login screen freezes
- Incompatible with older devices

**Most requested features**

- Add conversation history feature
- Allow users to disable certain app permissions like camera access
- Implement text-to-speech input option

## Newest reviews (17 of 71)

### 4/5 — OK app working progre

*2026-07-08*

Of course like all AI this is a work in progress. The app is OK, but there are certain issues that are wrong with it. I am using an iPhone 17 Pro Max with the latest iOS version. When I try to go into the update section to add additional information to my likes or dislikes and the anything else section the app will not let me. When I double tap into the text box field. I get nothing. It doesn’t even say edit when I tap into the text box Field. This is an issue that needs to be fixed so ally is more responsive to each person‘s needs.

### 4/5 — Still an OK app, but i'm starting to get concerned regarding lack of updates

*2026-05-28*

I'm currently using the beta of this app, which has added support for the Meta glasses. Unfortunately, the beta has not been updated in almost 2 months. As others have said, and as I said in my original review, the voice options currently available are not ideal. When this app was originally out in beta, they offered ElevenLabs voices, and that made for a much better user experience. The voices they use now are supposedly customizable, but I have yet to ever get one to sound the way I describe it. For many years, I have always tried to give this company the benefit of the doubt, but over the past 6 to 8 months, I have become increasingly concerned. I think that they have excellent intentions, but perhaps they have bitten off far more than they can chew. it seems as though especially with their own glasses which were released this past October, they over promised and under delivered in a big way. Plus, I never would've purchased their specific glasses had I known that they were eventually planning to make ally available on Meta glasses. so, overall, the app is good for what it is, but as things stand at the time of writing this review,  I believe users should think twice before giving this company any money. Just lately, it seems like they've completely dropped off the radar.

### 4/5 — Support Team

*2026-03-21*

Tremendous support and follow-up relating to connectivity issues with Solos glasses.

### 4/5 — Helpful and useful application.

*2026-01-10*

There are some features that this app does not have. That being said for a visually impaired user this is the most helpful and convenient artificial intelligence app I have used. This app was recommended to me by a friend who beta tested it, and I have to say all things considered I am very happy with it. Again, it has its limitations, but it has helped me out immensely. Thank you to the developers.

### 4/5 — Add ElevenLabs voices

*2026-01-04*

Hello, if you at ElevenLabs voices to ally, that would be amazing. In the beta series before this app was released it had the ElevenLabs voices in those voices are amazing. They sound good. Please add the voice to the app. Eleven Labs voice are supernatural. They work perfectly for the allies I need.

### 2/5 — Issue verifying phone number

*2025-11-29*

I am really looking forward to using this app, but am stalled due to the app displaying an unexpected error when verifying my phone number. I can’t use this app until this is fixed so so am stuck.

### 2/5 — Not sure that I like this app

*2025-11-15*

Even though the app is supposed to be for blind people, the service does not seem to recognize that I’m blind so because of this, I don’t think I want to purchase a premium subscription to the app and I don’t know if I will be keeping it on my phone

### 4/5 — Приложение не работает.

*2025-10-24, version 1.7.1*

Здравствуйте уважаемые разработчики. У меня возникла такая проблема. Приложение отказывается работать. Невозможно позвонить или написать сообщение ассистенту. Помогите пожалуйста решить проблему.

### 2/5 — Seit Abo noch schlechter ..😒

*2025-09-12*

Ich weiß zwar nicht, was ihr in letzter Zeit weiter entwickelt habt, aber irgendwie ist das Ganze hier noch schlechter geworden. Die Stimme der ki ist stark am schwanken, sie leiert so richtig, mal langsamer, mal schneller. Dann ist die Stimmlage mal höher, dann mal tiefer, dann wechselt es zwischen Deutsch und Englisch, dann habe ich ne Frauenstimme, dann habe ich eine Männerstimme…. also, wenn ihr wirklich für den deutschen Markt 20 € im Monat haben wollt als Abogebühren, da müsst ihr noch eine ganze Menge verbessern und korrigieren. ihr habt den Vorteil mit der Bildbeschreibung und der Produkterkennung, aber bezogen auf die eigentliche KI hängt ihr zu sehr hinterher, sorry, so geht es nicht.

**Developer response:** Vielen Dank für Ihre Rückmeldung und Ihre Unterstützung.
Könnten Sie bitte prüfen, ob das Problem weiterhin auftritt, nachdem Sie die neueste Version 1.1.0 heruntergeladen haben? Falls das Verhalten weiterhin besteht, wären wir Ihnen sehr dankbar, wenn Sie uns unter support@letsenvision.com kontaktieren—wir kümmern uns gerne darum.

### 2/5 — mr

*2025-08-29*

it's too Americanised, there is nothing for the United Kingdom, to get it to do things or help you with things in the United Kingdom. You've got to have such a big conversation with it it's that it becomes extremely boring, I'm sorry to say this but there are other other AI systems that are a lot lot better than this. I think ally is rubbish at the moment. You do not even have a British voice on it so it's not for us in the United Kingdom. It's not for us not at all.

### 2/5 — Ya no funciona

*2025-08-17, version 1.5.1*

Anteriormente funcionaba bastante bien y podía apuntar con la cámara de mi teléfono y preguntarle que me describiera lo que estaba viendo y lo hacía. Ahora no describe nada de lo que supuestamente debería de ver con la cámara, dice que no puede ver con la cámara y la supuesta función de escaneo de documentos, nunca ha funcionado. Cuando le pedía que me leyera el texto que le ponía delante, decía: escaneando documento, pero nunca lo escaneara. Siempre decía que no había recibido la orden para escanear, y aunque se lo volviera decir, nunca me leía el documento o la etiqueta. Si esto es lo que va a funcionar con las nuevas gafas, no tiene ningún sentido comprarlas. Una decepción muy grande, porque como una persona ciega, había puesto muchas esperanzas en esta aplicación.

### 3/5 — A work in progress

*2025-08-14*

I do not find any feedback option in preferences. Also, ally is severely limited when it comes to language support people should be able to pick any of the languages that envision has worked with or recognized, and one should be able to speak in that language and receive responses in language, this needs to be dealt with as soon as possible, a severe limitation

### 2/5 — onboarding

*2025-08-09*

well, i am now trying my third time to onboard. screen labels are unhelpful, goes to a dead screen when i tap create account. have to start again. not a good start.

### 3/5 — It’s okay!

*2025-08-08*

I found scanning text and then reading out wasn’t that great, a little disappointing. I’m not sure is im going to pursue with this app.

### 4/5 — Una applicazione meglio di quelle senza moralità.

*2025-08-03, version 1.4.0*

Utile e interessa bile per le conversazione scoprire le zone da visitare basta dire cosa c’e di bello a Napoli e subito ti propone le zone da vedere e di non parlare se gli chiedi cosa vedi? E lei parte come un razzo.

### 4/5 — Voix

*2025-07-23*

Fantastique mais, pourquoi la voix change continuellement lors de la lecture d’un texte. J’utilise en français et parfois, elle se met à parler en anglais… Merci! Génial comme application

### 2/5 — UGH…

*2025-07-19, version 1.3.0*

When signing in I have to enter into a number and unfortunately, that’s not my favorite. I wish there would be an option to skip it especially for people who don’t have a phone or don’t have time yet

## Most critical reviews (10 lowest-rated)

### 1/5 — Disappointin

*2026-05-31*

The AI isn’t bad, however, this company has extremely poor customer service. They have wearable glasses that you can use the app with hands-free. However, these are cheaply made. They delivered them to me when I was away and refused to give me an extension when I tried to return them because of the poor quality and the fact that they don’t work. Customer service is very poor. I don’t see these people being relevant for very long given the other AI options and smart glass options that are out there for blind people these days.

### 1/5 — Kritik an fehlender Barrierefreiheit: Timeout-Blockade im Registrierungsprozess des Assistenten „Ali

*2026-04-27*

Als Nutzer, der auf barrierefreie Schnittstellen angewiesen ist, kritisiere ich die unzureichende technische Umsetzung der Registrierung bei Envision. Der Sprachassistent „Ali“ führt durch einen Abfrageprozess, der durch ein viel zu kurzes Zeitlimit (Timeout) unterbrochen wird. Dies ignoriert die akustische Dynamik von Hilfsmitteln wie VoiceOver vollständig. Dass eine Registrierung bei einem Produkt, das explizit für blinde Menschen konzipiert wurde, aufgrund solcher Versäumnisse scheitert, ist höchst unprofessionell. Dieser Prozess konterkariert jeden Anspruch auf Inklusion und Gleichstellung. Wer Abogebühren für Assistenztechnologie verlangt, muss sicherstellen, dass bereits der Zugang zum System ohne diskriminierende Zeitbarrieren möglich ist.

Thomas Höllriegel

### 1/5 — Didn’t get to the actual product

*2025-12-11, version 1.7.5*

In Augest I signed up for the Early Bird special. Never tried the glasses, they never arrived. The app does suck. It does not know it is supposed to help blind folks. They are slow to respond, they are unhelpful and obstructive when it comes to customer service. I had to contact my credit card to get my refund. Now they are trying to keep part of my payment with no reason, actual or stated. As I said I never got my glasses, they said they were delivered. I guess maybe I stole them?

### 1/5 — Регистрация

*2025-10-02, version 1.6.1*

У меня не получается пройти регистрацию пишет нужно пройти капчи

### 1/5 — Si blocca in continuazione

*2025-09-27, version 1.6.0*

Ho l’abbonamento mensile e speravo che qualcosa migliorasse in termini i tempi di risposta invece noto che si blocca in continuazione. Soprattutto quando si chiede di sistemare un testo già scritto.
Senza contare che è anche dislessico sia nei messaggi che nel parlato. Nella fase parlata, addirittura non completa i discorsi.. Sistemata al più presto o mi tocca disdire l’abbonamento.

### 1/5 — Expensive

*2025-08-26*

I purchased this up and quite frankly I will be deleting it very soon because the subscriptions for it are extortionate a very big shame indeed because to be honest there are other products on the market that are much cheaper for example the Apple assistant that’s on the latest version of iOS. Don’t bother purchasing it it’s not worth the money.

### 1/5 — Veraltete Chat GPT Schnittstelle, die einen zur Kasse bittet

*2025-08-25*

Sorry, aber diese KI verwendet wie viele andere die kostenlose ChatGPT Schnittstelle. Diese ki ist veraltet. Hat einen Wissensstand von Juli 2024. Auch dieser App Entwickler möchte ganz gerne, dass man bezahlt, um mehr Anfragen stellen zu können. Bei aller Liebe mit ChatGPT habe ich eine aktuellere KI mit aktuelleren Daten aus dem heutigen Jahr, und selbst in der kostenlosen Variante kann ich viel mehr Anfragen stellen als mit dieser hier.

### 1/5 — Please respond in Japanese! (日本語に対応してください！)

*2025-06-01, version 1.2.0*

(English ) I can only use Japanese, so I had no idea what it said in English.I went back and forth between this app and the translation app.I think it would be a very good app if it weren't for this "language barrier".I was already confused from the time I started the app.Please improve it as soon as possible!
(JAPAN) 私は日本語しか使えないので、英語だと何が書いてあるのか全くわかりませんでした。このアプリと翻訳アプリを行ったり来たりしました。この「言葉の壁」さえなければとても良いアプリだと思います。もうアプリ起動時から混乱しっぱなしでした。なるべく早く改善をお願いします！

### 1/5 — アカウントの作り方不明

*2025-05-05, version 1.1.0*

どうやって作ればぉいいのかわかりません。
アプリ内にヘルプがないので。

### 1/5 — No es accesible

*2025-04-08, version 1.0.2*

No es tan accesible que digamos, en llamada, no responde bien

## Most praised reviews (10 highest-rated)

### 5/5 — Fantastic!

*2026-01-11*

Not only is the app incredibly accessible, but the AI assistant itself is extremely accurate and non-sycophantic. Having an AI assistant that will correct me, and not just tell me what it is that it believes I want to hear is very important to me. As with any app, there are issues, but overall my experience has been extremely positive!

### 5/5 — Gayet kullanışlı güzel bir program

*2025-12-18, version 1.7.5*

Görme engelliyim ve özellikle fotoğrafları betimlerken çok işe yarıyor ayrıca günlük konuşmalarla gündemi kontrol edebiliyorsunuz geliştiricilerine teşekkür ediyorum emeğinize sağlık

### 5/5 — 力強い仲間

*2025-11-14, version 1.7.2*

世界の視覚障害の仲間が参画して作られたこのAI-は進化を続けています。日本語にも対応したし、自分好みのAI-を作って会話できるのが素晴らしいです。画面共有機能やナビの機能も備わったら嬉しいと、夢が膨らみます。

### 5/5 — Spaziale!

*2025-08-12, version 1.5.0*

Peccato che dopo qualche frase parte il feedback riuscite a migliorarla? Grazie e spaziale

### 5/5 — Great product

*2025-08-07, version 1.4.0*

this AI assistant is amazing and it was designed for visually impaired people.

### 5/5 — A game changer for the blind and visually impaired like me

*2025-07-22*

Ally has been a gamechanger for me. It is great for scanning and reading aloud text, taking a picture of and describing my environment, understanding what I mean without me having to explain, and overall being a great AI assistant. It also is great at making conversation, and I really like that I can choose the voice and personality of my ally, and I can even make my own! I also appreciate that I can have conversations with ally for an unlimited amount of time. Very much recommend!

### 5/5 — Applicazione utile per non vedenti

*2025-07-18, version 1.3.0*

Applicazione molto utile per me che sono non vedente, facile l'utilizzo, l'unica pecca durante le risposte bisogna stare attenti a non parlare se no viene Interrotta la risposta

### 5/5 — A Must-Have AI Assistant for the Blind

*2025-07-16*

I am a blind user who recently started using the Ally app, and I’m truly blown away by what this assistant can do. I can easily ask for information online, check the local weather, get documents read aloud, and have images accurately described to me. Each voice has its own unique personality and responds in a way that feels both natural and personalized.
This app has significantly boosted my productivity as both a student and a working professional. I’m constantly discovering new features that support me in my day-to-day life, whether for personal tasks or professional needs.
If you’re visually impaired and looking for a smarter, faster way to get things done, Ally is absolutely worth trying.

### 5/5 — So far so good.

*2025-07-15*

Awesome app so far. Just started playing with it.

### 5/5 — A vision assistant app with personality

*2025-07-15, version 1.3.0*

I don't use it all that often, but when I do, I really love this app. I love that there are four personalities to choose from, and if desired, the user could create their own customized personality. I don't really have the skills to do that, and I really enjoy the stock personality options. The voices are a bit lacking; wish that they'd have the 11 labs voices like they did during the beta, and more variety of voices, but I'm happy with the app as it is, especially while it's free. I wouldn't pay for the current voice options, though.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*